Objective

Managerial or senior level position involving enterprise-wide projects in training analysis, business process improvement, documentation, or organizational development within the Federal, Commercial, or Non-Profit sectors. My contributions in these areas are listed below:

Federal Achievements

• Over 25 years program and project management experience for several government contractors serving various agencies.
• Senior program analyst, ALIS, Inc. . Provide development support to Veterans Administration Learning University contract.
• Consultant, SHARP Program Armed Forces Services Corporation .
• Consultant, Mission Engineering Program Booz Allen Hamilton .
• Consultant, curriculum architecture, for NextGen Program. Federal Aviation Administration: TASC/Insight Global .
• Consultant, instructional design, Money Smart program for home buyers. FDIC: Information Experts .
• Program manager, multimedia group. Designed and produced distributed learning programs comprising web-based, lecture and video productions. U.S. Department of State: Nortel Government Solutions .

• Project lead, Doctegrity Working Group. Provided State Department employees worldwide with training for intranet, web-based COTS products used for preparation of Foreign Affairs Manuals and supplemental handbooks. U.S. Department of State: The Orkand Harris Corporation .
• Project management, instructional design elements of the Capability Maturity Model Training Program for purpose of attaining CMM Level 3 and transitioning to CMM I . Corporate Priority Task Force, Orkand Harris Corporation .
• Coordination and interface with commercial, federal and nonprofit sectors. Prepared proposals, instructional materials and corporate documentation for wide variety of clients in both areas.
• Generation of original curriculum for Disaster Emergency Medical Personnel System. Veterans Administration .
• Project manager, Interactive Distance Learning projects including Interactive Video Teletraining for the National Performance Review. Federal Aviation Administration: Vice Presidential Initiative: American Systems Corporation .
• Project manager, development of customer training for national, Intel-based Point of Service POS system. U.S. Postal Service .
• Originator of End User Documentation Standards EUDS style manual for all Consular Affairs documentation and training products. Project management for all contractor end user training. U.S. Department of State: Harris Corporation .
• Design of training for Protected Critical Infrastructure Information program Department of Homeland Security: Booz Allen Hamilton .
• Commercial Achievements
• Consultant, change management. Generated training plan for FAME Program General Services Administration .
• Knowledge/execution of course accreditation procedures Special Agent Training-U.S. Department of State DSTC .
• Project management and public relations for Bridges to Success, corporate management and software training program. The Orkand Harris Corporation .
• Consultant for Smart Meter program curriculum. Pepco Holdings, Incorporated .
• Direction and oversight of all curriculum development for Management Information Systems personnel on Stargazer project multimedia training for TELE-TV. Bell Atlantic/Pacific Telesis/NYNEX consortium .
• Preparation of courses in lecture, CBT and Interactive Distance Learning formats.
• Former educational consultant to Xerox organizational/educational design specialist for EDS and Software AG.
• Project lead for establishing Freddie Mac model and approach to Leading Change effort to attain the 'Six For 06' corporate goals.
• Program management for a Professional Outreach Program for Instructional Systems Design at EDS. Responsible for staffing, developing and implementing a graduate-level internship program to direct, facilitate and coordinate training functions.
• Former leading member of the Education Committee Quality Project at EDS. Generated training objectives for Malcolm Baldrige Award preparation. Designed project plans to meet those objectives.
• employee selection and evaluation procedures and proposed employee professional development programs.
• Organizational development, strategy, and planning for CEO of a Washington Fast Fifty company.
• Nonprofit Achievements
• Management of multiple large-scale training projects for the American Red Cross using a variety of technologies to include Distance Learning and video.
• Creation, scripting and production of instructional and motivational videos for the American Red Cross and American Red Cross Television.

EXPERIENCE SUMMARY

Extensive experience in building and managing large-scale, enterprise-wide programs encompassing Instructional Systems Development ISD , instructional design, assessment and delivery in both e-learning and distributed learning environments. Assisted in designing and establishing a plan and model for leading systemic change at a major Government Sponsored Enterprise. Facilitated corporate priority task force in designing organizational training plan for CMM I and other business process improvement activities. Managed training analysts, documentation specialists and multimedia personnel. Expertise in adult learning principles/methodology. Specialist in a variety of technology and leadership training formats. Proficiency in interactive distance learning IDL and computer based training CBT . Incorporation of Sharable Content Object Reference Model SCORM in curriculum design and development. Working knowledge of integrated software packages. Experience in both mainframe and personal computer environments. Background in generating and writing manuals/student guides using the Information Mapping methodology to accompany course development as well as constructing and standardizing organizational documentation to re-engineer business processes.

HARDWARE

• PC Apple/Macintosh nCUBE
• Xerox 6085 IBM Mainframes SGI
• Sun Workstation Sequent

SOFTWARE

• ADABAS PC-MS DOS ELITE Outlook Information Mapping
• ADABAS Direct Calls Windows/NT Author MS Word Forest Trees
• NATURAL 4GL Viewpoint EDS E-Mail WordPerfect E-room
• ORACLE Privia CON-NECT MS Project HTML
• BASIC PC-tools Lotus Notes Excel PowerPoint

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Analyst

• Provide development support to Veterans Administration Learning University contract.
• Consultant Recent , SHARP Program Armed Forces Services Corporation : Created and generated updated lessons for 80-hour required training for Sexual Harassment and Assault Awareness Program.
• Consultant Confidential: Created and developed entire curriculum for Mission Engineering program: Community Analysis, Operations Analysis, and Systems Analysis. Coordinated all aspects of course presentation and delivery.
• Consultant, Confidential: Provided change management training for Smart Meter initiative.
• Consultant,Confidential: Provided project management of prospective training proposals to include Overseas Installation and Training OIST for U.S. Department of State and Nortel Government Solutions proposal for the Social Security Administration. Performed writing, editing, coordination, compliance review and overall proposal management designed to ensure timely submissions as well as post-award training development. Provided distributed learning analysis and input in the preparation of proposals for distributed learning projects. Developed detailed, comprehensive Training Plans and related documentation. Provided oversight of the initial development of training materials i.e., Student Guides, Instructor Guides, Job Aids, WBT and Web-based Information Portal .
• Consultant, Perform Tech: Provided project management of detailed requirements analysis for Air and Marine Division of Customs and Border Protection to generate updated curriculum.
• Consultant, IConfidential for Curriculum Development: Designed and generated new curriculum for the Department of Veterans Affairs project, Disaster Emergency Medical Personnel System DEMPS . Created a distributed learning curriculum for DEMPS Coordinator Program delivered nationally in July 2008. Provided needs analysis of tasks related to target audience as well as identification of roles and tasks for additional key staff members participating in the emergency response process. Training also included all policies and procedures relevant to participating DEMPS volunteers and coordinators.
• Consultant, Information Experts: Developed instructional module, FDIC Money Smart program for home buyers.

Confidential

• Manager, Distributed Learning/Interactive Courseware: Confidentialof State, Bureau of Diplomatic Security: Assessed company-wide developmental needs to drive training initiatives. Supported training transformation through the use of a variety of learning modalities to increase student access and capacity. Re-engineered business operations to provide rapid development models to multidisciplinary teams with the goal of increasing responsiveness to constantly changing requirements for relevant and timely security training programs.
• Assessed and leveraged Foreign Service Institute FSI technology infrastructure to provide distributed learning opportunities.

Confidential

Lead Educational Technical Services Specialist, Freddie Mac University: Provided project management of educational services for internal Freddie Mac clients. Managed and met the learning and performance improvement needs of assigned business areas to include full performance lifecycle for all programs. Assisted in developing tools for organizational change management and human capital improvement through use of Balanced Scorecard to determine desired institutional metrics. Researched and employed models/instruments such as the DISC Classic model to optimize teambuilding and enhance productivity. Project lead for establishment of the Freddie Mac model and approach to corporate-wide Leading Change effort.

Confidential

• Associate: Organizational Change Training: National Institute for School Leadership NISL : Project Manager: Managed all preparation, design and development for the Instructional Leadership Institute Handbook, the flagship product for the organization. The Handbook contains curriculum for a five-day blended learning course presented by NISL to instructional leadership personnel throughout the United States.
• U.S. Department of Homeland Security, Protected Critical Infrastructure Information PCII : Consulted with the PCII Program Office and Program Manager to design curriculum for the Protected Critical Infrastructure Information Program. This program is tailored to train PCII Officers and other personnel who need access to Critical Infrastructure Information. The curriculum ensures that PCII Officers and their surrogates are capable of handling, using, storing, disseminating, and safeguarding this information within the parameters and constraints of the Critical Infrastructure Information Act of 2002 and is designed to encourage private industry and others with knowledge about our critical infrastructure to share confidential, proprietary, and business sensitive information with the Federal Government. Use ADDIE Model for all training development tasks.

Confidential

Subcontractor: training program management, instructional systems design, and organizational change.

Confidential

• Generating public relations materials for project prior to sending them to Communications Department for publication.
• Overseeing all course design, delivery and evaluation.
• Writing overall Training Plan for project, designed and prepared a Training Kit that includes the instructions for preparing specific course modules, a Training Implementation Plan, formative and summative evaluations and course tracking documentation.
• Project Leader: Training/Documentation Standards: United States Department of State: Consular Affairs/ Executive Office/Consular Systems Division: Managed all aspects of the Corporate Management and Software Training Program Bridges to Success . This was a three-tier curriculum consisting of over 60 courses targeted to five levels of middle through upper management in the areas of Operations, Contracts, Finance, Human Resources, Business Development and Legal. Activities included:
• Oversaw creation, content, standardization and coordination of end-user training materials in a multi-contractor environment to attain Level 3 of the Capability Maturity Model CMM transitioning to CMM I . Designed paper-based/online curriculum for compliance training relating to CMM I standards and processes. Generated curriculum plans to meet multilevel training needs for CMM I methodology and provide basic understanding of CMM I activities throughout project lifecycle.
• Established End User Documentation Standards EUDS and enforced their compliance by reviewing all training documentation prepared for Consular Systems Division CSD . Generated reports identifying compliance/non-compliance to the approved standards. Maintained knowledge base of the newest industry standards/processes and determined the need for training and documentation updates. Used Information Mapping XML to convert training plans and documentation for the Configuration Management website. Published an Information Mapping presentation and end-user documentation standards guide EUDS on the Consular Affairs/Consular Systems Division website.
• Lead: Doctegrity Working Group: Provided State Department employees worldwide with training for intranet, web-based COTS products used in the preparation of Foreign Affairs Manuals and supplemental handbooks.

Confidential

Program Manager, Instructional Design: Charles Drew Biomedical Institute: Managed competency-based training programs for the Charles Drew Biomedical Institute to train medical and technical personnel in performance of Blood Services Directives to ensure compliance with Food and Drug Administration regulations. Built and maintained multiple, large-scale national training programs and provided for the design and development of programs to meet client needs using a variety of instructional technologies. Introduced concept of video-based performance analysis to the Drew Institute to enhance requirements gathering process. Developed Quality Assurance Good Manufacturing Practices curriculum for all national American Red Cross employees. Designed and wrote scenario professional video on Quality and Corporate Culture for nationwide distribution on ARC Television Network.

Confidential

• Principal: The Write Solution focuses on curriculum design and documentation. Clients and representative projects included:
• Training and Documentation Manager, AIMS Program: Managed creation and generation of documentation and training for the Assessment Invoice and Management System AIMS for the Federal Deposit Insurance Corporation. AIMS is the vehicle for the FDIC's core business, the assessment, invoicing and collection of insurance fees from the nation's financial institutions. AIMS collects data from over 11,000 banks and thrifts reflecting the net worth of these institutions, then uses that data to calculate invoice assessments and to produce and send final invoices on a quarterly basis.
• Training and Documentation Manager, TAPS Program: Managed development of customer documentation and training for new Time and Attendance Processing System TAPS for the Federal Deposit Insurance Corporation FDIC . Designed needs assessment processes, defined and analyzed functional user requirements and created system documentation for the instructional systems life cycle within the systems development life cycle.
• Provided liaison with TAPS program managers for support of documentation and training.
• Managed research of source documentation for TAPS Business Rules and Validations this requires knowledge of the Fair Labor Standards Act, the Family and Medical Leave Act, the Family Friendly Leave Act, the Federal Employees Pay Comparability Act and numerous FDIC Circulars Directives .
• Managed creation of training documentation for accounting codes, rules and validations within the Financial Information Management System FIMS .

Confidential

Training Manager, United States Postal Service USPS Point of Service Program: Managed development and delivery of all customer training and documentation for national deployment of complex, Intel-based Point of Service POS system for the United States Postal Service. This included all 85 postal districts in the contiguous United States as well as Alaska, Hawaii, Puerto Rico and the Virgin Islands. Produced master training plan. Directed hiring and management of all training subcontractors/vendors and subcontractor/vendor training managers for this project.

Confidential

Training Manager, Stargazer Program: Directed the creation, design, development and delivery of a comprehensive curriculum in an interactive, multimedia format to train database administrators, systems analysts, programmers, computer operators and business analysts responsible for developing and running the Stargazer project. Managed team of training analysts, technical writers and graphic artists. Determined training methodology, materials, sequence and length of curriculum for all levels of management information systems MIS employees in both Business Support Systems and technical areas. Stargazer is an interactive television system which provides video-on-demand, home shopping services and educational programming to home viewers and uses supercomputers to store and send digitally recorded information delivered over telephone lines.

Confidential

Training Manager, Interactive Video Teletraining:

• Supported National Performance Review Vice President Gore's Initiative for Office of Training and Higher Education. Managed project and coordinated national training effort for the design, development and evaluation of pilot programs for Interactive Distance Learning IDL project at the Federal Aviation Administration. Managed training analysts, trainers and documentation specialists. Targeted courses through media selection models for conversion to teletraining. Determined course conversion criteria and selected interactivity levels for optimal learning outcomes.
• Applied ergonomic principles to equipment configuration for receive site design. Wrote human systems integration HSI plan for training design and delivery. HSI Plan was evaluated as one of the top three plans ever submitted to the Office of Chief Technical and Scientific Advisor to the Federal Aviation Administration.

Confidential

Organizational Development Manager: Managed human resources and training professionals. Defined, created and generated written materials designed to communicate the vision and mission of the organization. Conceptualized, designed, developed and wrote documentation standards to reflect corporate infrastructure. Utilized standards to generate corporate capabilities statements, corporate qualifications and internal corporate material to support organizational goals and enhance strategic planning. Developed creative approaches toward tailoring corporate documentation to appeal to targeted audiences. Trained TERA management in conceptual basis and procedural utilization of corporate materials. Organized and integrated documentation to support proposals and products in the areas of human resources, training, marketing and sales.