Summary

• Self - starter, highly motivated manager with technical hands-on experience working in fast-paced, high-availability, large complex datacenters running multiple hardware and software platforms. Experience with multiple tools to automate information gathering and facilitate real-time monitoring and management. Transforming IT operations from a reactive to a proactive management model resulting in improved operational capability. Automate capacity planning, and facilitate disaster recovery/COOP planning and implementation. Strive to reduce cost and improve efficiencies in meeting business objectives through technology.
• Team leadership and mentoring to motivate and reward achievements in innovation and process improvements. Encourage each team member to grow in knowledge, experience, and capabilities through setting goals and evaluating progress to maximize each member's value to the team. Identify team members with leadership qualities and mentor them in assuming more responsibilities and in developing their leadership potential.
• Director level management experience
• IT Operations management running large datacenters Hardware, Software, and Infrastructure and managing direct reports.
• Senior IT Project Manager for large datacenter builds, consolidations, migrations, discovery and documentation. Hardware deployments, refresh, and disposal. Software and portal design and development, Cloud technologies, and SAAS. Managing local, geographically dispersed, and international projects and teams.
• High-level, high-visibility, complex multi-million dollar enterprise-level projects working as a direct report to senior corporate leadership - VP, CIO, and CTO.
• Hands-on technical proficiencies in hardware, software, and infrastructure technologies.
• Recruited, mentored, and managed large local and geographically dispersed teams.
• Translate business requirements into technical specifications and convert technical specification into business language.
• Disaster recovery COOP planning, design, and testing.
• IT Managed Services Provider MSP
• Remote Monitoring and Management RMM tools
• Automated and physical asset inventory, documentation and management.
• Beta tester for Microsoft Project, Project Server, SharePoint, and Office 365.
• Auditing and Compliance SOX, HIPAA, etc.

PROFESSIONAL EXPERIENCE

President/CEO

Confidential

• Founder and President/CEO developing Managed Services Practice. Managed Services consisting of Network Audits Datacenter Discovery and Documentation Network Monitoring and Management RMM Patch Management Disaster Recovery/COOP Managed Print Cloud Computing Services and Program/Project Office. Utilizing Remote Monitoring and Management RMM solution to establish pro-active monitoring and remote management of customer IT infrastructure and applications. NOC and Help Desk services operate at 24x7x365.
• Fiber to the Fed Program Office providing critical command and control optical transport services DS-3 to OC-48 and 2.5G Wave for . Awarded over 21.5M since 2003 in federal contracts and achieved Preferred Vendor status within the first full year of operation.

Confidential

• Technical Project Manager and Team Lead contracted to the Department of Energy through Swift
• Started July 9th with clear objectives to discover and migrate applications and data developed and accumulated by the present vendor over a course of 30 years and rebuild the environment in VMWare and prepare for the new vendor. Customer believed the project was doomed to fail given the lack of information on the existing environment, participation by the outgoing vendor, and the tight timeline. Tasked with building a team of 16 currently unemployed technologist and quickly get them on board and functional. Received limited to no documentation on the applications. Lead the effort to build a test/acceptance and production environment to host the applications. Identified and addressed risks and issues and built contingency plans to mitigate. Assumed ownership of existing processes, identified gaps, and implemented improvements, checks, and balances. Preserved applications and data while generating documentation on each application.

Confidential

Assigned to manage multiple infrastructure projects, project managers, and vendors for Nissan North American Headquarters.

Projects:

• Virtual Office VOIP Siemens OptiClient and Cisco Unified Personal Communicator, VPN, Microsoft Communicator, PBX Gateway, VPN Expansion, PBX Gateway, Software Development Automated Enrollment Tool Room Reservation Tool Crestron RoomView .
• Stabilize Video Conferencing
• Network Traffic Study
• Design Change Warehouse DCW

Confidential

• Design Change Warehouse Reporting Business Objects
• SharePoint deployment
• Future SharePoint Expanded Utilization
• Update Intermec Handhelds for SIMS, BOSS, X-DOCK
• Vfast 2784
• VPN Expansion and VMWare

Confidential

• Report directly to CTO managing IT Operations. Serve as IT Operations Manager, Technical Architect, Senior IT Project Manager, and Team Lead to provide IT management and hands-on technical skills in maintaining and managing DHFS IT Operations to include the Network Infrastructure, Server, and Application teams. TEKSystems Madison WI
• Assumed the management of three teams Network Infrastructure, Server, and Applications supporting over 6,500 users, over 2.63 million citizens and 25 remote sites in the State's second largest data center housing 267 Compaq/HP servers and 2 Sun servers running on a complex mixed NetWare 6.X, Microsoft, and Solaris environment. Novell for file/print clustering, eDirectory,
• ZENworks for application distribution, HP Storage Area Network EVA 5,000 8,000, Windows Server 2000/2003, Solaris v8 Servers running WebSphere 4/5.1 and Netbackup, Oracle 9i, MS SQL7 2000, HP and Dell Hardware.
• Manage operational staff and projects to include upgrading and stabilizing the data center to supported levels and migrating from Novell, eDIR, and Groupwise to a Microsoft Active Directory AD and Exchange. Introduced online collaboration and deployed and managed Windows SharePoint Services environment. Deployed VMWare to consolidate servers. Worked with the Business Stakeholders, PMO, and IT resources to develop the Disaster Recovery and COOP plan.
• As the TEKsystems Team Lead, I have the responsibility to act as the DHFS/TEKsystems primary client contact for the project duration along with building the team, providing overall project management, and budget tracking and management. As the DHFS TST Team Lead I manage all contractors assigned to TSS including contractors from multiple vendors and remaining State staff other than HR related issues .

Confidential

Senior Manager for Applications and Project Management

Originally brought in by the CIO/VP of Information Services as a consultant to establish PMO, develop SLAs, implement change control and process improvements. Asked to take full time leadership position after the removal of senior executive leadership and to manage the IT response to the Sarbanes-Oxley SOX audit. As the Senior Manager for Applications and Project Management, I manage a development budget in excess of 4M, 10 full-time direct reports, multiple time material and project-based contractors, and multiple vendors including three offshore development vendors. Responsible for all applications hosted locally and dispersed regardless of platform to include IBM iSeries. Managed the design, development, and implementation of company's first ePortal for agents. Deployed VMWare to consolidate servers, stabilize the environments on new hardware, and build the three tiered Development, Test/Acceptance, and Production environment for server hosted applications.

Confidential

• Reviewed, tested, and updated the company-wide IT Disaster Recovery Plan including co-location for continuity of service and developed the SOX documentation and test criteria for Applications and Operations departments. Designed, implemented and managed the Change Control process. Lead regular meetings with senior leadership and business stakeholders and directed the IS Steering Committees.
• Continued to work to mitigate all audit issues across entire IT organization. Developed and implemented plans for application consolidation, integration, and re-platforming to address business initiatives, insure business continuity, reduce costs, improve efficiencies, and bring existing applications into compliance with SOX audit requirements for financial reporting and industry best practices. Managed filings for ISO, NCCI and HSB.
• Established and managed the PMO office. Responsible for all audit mitigation for IS department to include internal audits from independent auditors KPMG as well as SOX through Deloitte Touche KPMG. Managed numerous complex, large-scale, high-visibility projects and established SLAs, best practices, and policies and procedures for IS Operations and Applications teams. Reported to CIO/VP of Information Services.

Confidential

• Provide Senior IT Project Management and hands-on technical skills in managing international technology deployments and migrations through TEKSystems Madison WI
• Managing the Mexico City Noveon Catalyst Project through Dell Professional Services. Merger of 5 offices, labs and warehouses into one new construction. Inventoried and documented existing IT environment using Altiris and physical inventory and then physically deployed and configured new servers, desktop, and laptop equipment running Windows 2000, Active Directory, Exchange, Microsoft Office XP, etc. Captured existing data and then migrated it to current platforms. Manage all vendors including facility construction as it relates to technology computer room, power, UPS, A/C, connectivity, etc. . Coordinated events and detailed requirements with the architect for the facility construction, Alestra AT T for wireless satellite bridge, NDS for LAN/WAN Cisco implementation, and Ricoh Mexico for the multifunction devices. Set up and managed SharePoint Team Services on hosted IIS environment running under VMWare to manage remote teams and project deliverables.

Confidential

IT Process Engineering Project Management Capacity/Network Monitoring and Planning Automated Systems Design, Implementation, and Support Co-Location Server Consolidation project datacenter installation and management IIS Administration Asset Management cable/infrastructure management, Disaster Recovery Planning. Provide consulting and training on Microsoft technologies including MS Project and Project Server. Set up and maintain a number of automated monitoring and reporting systems using MS Office.

Confidential

Major Projects managed these projects simultaneously

Asset Management

• Implemented Asset Management process, procedures and supporting technology.
• Developed MS Access database for capturing inventory data from physical inventory to replace existing database that was flawed. Expanded the system to include bar code capabilities, print barcode labels and except scanner input for inventory purposes. Conducted complete physical inventory, labeled equipment, and recorded data. Linked Access database to backend SQL database of the Compaq Insight Manager v7 CIM7 to pull system configuration data into Access database and provide management reports. Automated the population of validated inventory data from the Access database into the RMS Release 5.0.1.0015 system from Peregrine Systems, Inc.
• Automated the lookup of warranty information from Compaq's web site and populated the information into the Access database and RMS. Researched assets against purchasing system to match device with PO. Populated the data into Access database and RMS. Established parent/child relationships in RMS for help desk reporting and change management.
• Linking data to other existing systems reduced redundancy and created a fluid flow from purchase to deployment though disposal.

Datacenter Management

• Provided physical management of the DEG datacenter consisting of thirty seven 42U racks of equipment on two floors.
• Installed racks, server, switches, PDUs, KVM, data cabling, fiber patches, etc. Submitted work requests with various departments and vendors and managed timelines for power and structured wiring when needed.
• Track environmental data for facilities manager watts, amps, BTU, height, weight, etc. Utilized Compaq RackBuilder and then automated Microsoft Visio for developing dynamic visual display of data center and rack layouts.
• Installed all equipment and infrastructure for the Menu of Services three-tier applications environment development, test/acceptance, and production offering IIS and Websphere front-in and DB2, Oracle, and SQL backend database options. Development and Test/Acceptance environments built on VMWare to reduce the number of servers and stabilize the development and test environments and reduce the application development cycles.
• Built project plan and supporting project documentation for the migration of enterprise production server environment from 2nd floor datacenter to 3rd floor datacenter in a phased approach based on the server life cycle to minimize service interruptions.
• Disaster Recovery COOP plan review and testing.

Confidential

• Assigned the Project Lead position for the Department of Revenue's SIP statewide sales tax reporting application support and migration after project was in jeopardy. Complex, high priority, high visibility project.
• Upgraded the IIS environment from Windows NT 4.0 server Windows 2000 and provided IIS administration. Built Development and Test/Acceptance environments using VMWare that was separate from the Production IIS environment.
• Provided on-going DB2 Connect statistical error tracking and reporting and lead efforts to redesign existing data path to reduce timeout data calls between the IIS server and mainframe DB2 database.

Confidential

Project Management

Provided project management services and demonstrated tools, methodologies, and frameworks to senior management. Provided staff training in Microsoft Project 98 2000 and consulting in implementing Microsoft ProjectCentral. Built Resource Pool and various project templates for use by teams.

Confidential

Process Engineering, Project Management Office development and implementation Corporate IT.

Major Projects

Process Engineering

Merger of the local facility-controlled field IT staff, equipment, and infrastructure under the management and control of the new corporate CIO.

Confidential

Senior Project Manager, Solutions Architect, and Systems Integrator for the Sales Leads project large, complex Enterprise CRM application design, development, and deployment. Project budget 2.4M.

Major Projects

Sales Leads Enterprise-Level CRM System Development

Project Manager

• Managed the engagement from the Buy/Build phase through development, testing, and deployment using the SSDM methodology adopted by Sears, Roebuck and Company. Project completed in six months after being stuck in the buy/build phase for nearly a year prior to my arrival. Mitigated numerous high risk issues that could have ended the project and developed contingency plans to ensure delivery deadline was met and brought the project in under budget.
• Solutions Architect
• Lead the design effort coordinating with the various departments and vendors. Several critical components of the original design were not going to be available by our target delivery date prompted me to design and implement contingencies.
• Systems Integrator
• Data warehouse project that was to supply backend data for our project was behind and in jeopardy. Established a DRDA gateway to facilitate the collection of data from various systems and platforms to meet functional requirements until the data warehouse project could be completed.

EDP - SEARS, ROEBUCK AND COMPANY cont

Achievements

The project was in jeopardy and stuck in the buy/build phase for almost one year prior when I was brought in as the project manager in April. Meet with the business stakeholders to refine the requirements, obtain signoff, and then lead the business and technology teams through the buy/build phase in the first two weeks on the project. Moved the project into the build phase, architected the solution, built conceptual models used to construct proof of concepts to support the new design and advanced technologies being deployed to support the application, tested, and deployed an enterprise CRM system by the October deadline, under budget and exceeding client's expectations. Environment Sun Micro, Informix database, Pega System, DRDA Gateway, DB2 databases. Managed local and geographically dispersed internal cross functional teams of internal and contract staff and vendors.

Confidential

• Engagement Manager for Milwaukee, St. Louis, and Barrington Corporate offices. Promoted to Project Director managing the Microsoft Practice nationally specializing in Microsoft solutions under the corporate Microsoft Certified Solution Provider MCSP status. Assembled teams and prepared and managed SOWs, SLAs, and MOUs. Managed large, complex project timelines, change control, resources, and budgets. Conducted project kickoffs, set and managed expectations, milestone deliverables, project closings and reviews. Received outstanding and excellent ratings in all client satisfaction reviews.
• Trained in all corporate methodologies including SmartSourcing which was rated number one for Help Desk methodologies by Meta Group.
• Managed a number of high-viability, complex enterprise-level engagements with full P L responsibilities:
• Motorola, Arlington Heights, IL - Migrate 4,400 Unix Mail Clients to Microsoft Outlook Exchange v5.5
• Johnson Controls JCI, Milwaukee, WI Lotus Notes Rollout
• Daytex-Ohmeda, Madison, WI International Lotus Notes Rollout Help Desk Operations
• Miller Brewing Company, Milwaukee, WI Process Engineering
• St. Louis University, St. Louis, MO Y2K Testing and Remediation
• Ameritech DNS formally Anixter, St. Louis, MO
• PMO
• Established, staffed and managed the Project Management Office managing national engagements.
• TDS Technical Deployment Services

President/CEO

F1 Corporation

Confidential

• Hardware, software, and infrastructure. IT consulting group servicing corporate and government contracts. Built, marketed, and supported private label servers and desktop computers. Provided system administration Novell, IBM, and Honeywell, voice/data infrastructure installation and management, and project management. Factory Authorized Sales and Service Center and Channel Partner supporting several manufacturers and providing break/fix warranty repair work. Member of CompTIA.
• Lead Computer Operator in one of the state's largest datacenters supporting the Landstar Transportation companies. Responsible for nightly production, system support and troubleshooting, user support and training, etc. Introduced the organization to PCs in 1983 and LANs Novell in 1987. Implemented first LAN and replaced CRTs with PCs to provide greater flexibility and improve efficiencies. Provided hardware installation, support, and repairs. Was the only PC and LAN specialist serving the main company and its thirteen sister companies. Disaster Recovery and COOP planning and testing. Assisted in the migration from a Honeywell DPS66 to a DPS 8.
• Served on special assignment in 1987 to assist in the Ranger Nationwide migration from the Honeywell DPS8 in Madisonville, KY to an IBM S/38 at Ranger's Headquarters in Jacksonville, Florida. Served as technical lead for PC/LAN support as well as developing the S/38 operations procedures and production schedule.
• NCOIC of Armory and Equipment, Vehicle Control NCOIC, Intra-base radio frequency manager, PUBS/TO administrator, TNT Team Lead, Fire Team SWAT leader, Security Ops leadership. Assigned to take over Armory and Equipment after the section had failed an MEI inspection. In 30-days, achieved outstanding rating on MEI re-inspection bring the Wing rating up to outstanding earning all Wing personnel the Outstanding Unit award and prompting the expansion of my role in leadership at the urging of the Wing Commander giving me unprecedented authority for an E-4 sergeant. Participated in local agreement negotiations with Japanese government leadership representing the Security Police division. Led, supervised, and mentored personnel.
• Armory and Equipment, Fire Team SWAT Lead, TNT Team member, command post, close-in security. Security Police project manager and lead armorer for first SAC Global Shield exercise. Managed the deployment of Security Police resources, equipment, and armament from Fairchild AFB to support the global exercise.
• Basic Training squad leader, Security Police Academy squad leader, Combat Training fire team SWAT team leader.