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Support Analyst Resume Profile

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Summary

  • IT PROJECT MANAGER / IT PROJECT CONSULTANT / CORPORATE TRAINER
  • Information Technology and Training Professional with complete project life cycle management SDLC experience on small and large scale IT projects. Implemented new and updated technologies, increasing productivity in Supply Chain and Legal.
  • MAJOR ACCOMPLISHMENTS: Implemented ERP Systems resulting in reduced inventory and manufacturing costs, increased operational processing efficiencies by through Statistical Inventory Control, Bar Coding, Supply Chain Management Systems, Customer Order Entry and Distribution Systems. Implemented first client/server application at ADT. Implemented custom Trade Promotions System, IMS Interfaces, replaced Legacy Financial Sales Reporting, with Data Warehouse Reporting at Warner-Lambert. Built and managed multi-site and off-shore teams of 15-20 developers at GEISCO who developed Dispatch 3000, one of the first international, interactive and EDI-based products on the GE MARK 3000 Timesharing Network.

Areas of expertise:

Software customization and applications development

Corporate Trainer, Curriculum development

Disaster Recovery, Business Continuity Planning

Multi-site / Off-shore development

Complete project life cycle management SDLC

Controlled budget of 2.7m

Systems integration, implementation and testing

RFP Process, Contracts

Data conversions ETL

EDI ANSI X12

TECHNICAL SKILLS

Microsoft Project, Visio, Excel, Word, PowerPoint, Outlook, Visual Studio, SQL, Crystal Reports, C , HTML, Adobe CS5, Fujitsu ScanSnap, SugarSync Cloud, CICS/IMS/DB2, JCL, TSO/ISPF, VSAM, ROPES/RSTU, IDMS, PROGRESS RDB.

PROFESSIONAL EXPERIENCE

Confidential

Office Technology Instructor part time

In charge of Docuscan Classroom/Lab student training. Taught to the NY State-approved Curriculum. Coordinated installation of equipment, technology, software through IT. Evaluated and reported on student progress to counselors and management. Introduced Cloud Computing to curriculum.

Confidential

IT/Law Office Manager

Automated Law Office, Handled daily operations, entered into Joint Venture in Document Archival with ICD.

Confidential

Coordinated ADP payroll processing of Novartis' pharmaceutical division. Used Excel to analyze and pre-process the data. Assisted with preparations for SAP conversion, vacation accrual budget, HR call center.

Confidential

Applications Support Analyst

  • Improved customer experience with Datacor's Chempax ERP products by problem solving, trouble-shooting and prompt resolution of customer issues, providing effective delivery of customer services in call center.
  • Developed/tested software on the Progress RDB platform. Used Crystal Reports for reporting.

Confidential

IT/Law Office Assistant part-time

Automated Law Office, provided e-Discovery Support, procured e-Discovery Software and performed technical training, introduced Cloud Computing.

Confidential

Webmaster part-time

Publicized/marketed non-profit organizations. Developed/maintained websites and Facebook Page.

Confidential

Backup DBA LYCS Livingston Youth and Community Services

  • Coordinated MHAEC volunteers, Livingston Senior Services and three school districts. Trained volunteers.
  • Revitalized the program, doubling enrollment. Facilitated the smooth transition of the administration of the program to Jewish Family Services.

Confidential

Manager, Information Systems Consumer Healthcare

  • Managed multiple teams of project leaders, programmers and consultants who provided web/server-based Continued from page 1
  • solutions. Controlled 2.7m budget. Developed WBS, leveled resources, tracked progress and changes to plan.
  • Managed expectations, priorities, deliverables and deadlines. Wrote specifications to ensure development of products and services conform to key stakeholder requirements. Maintained project documentation. Supported Production CICS/DB2 Systems.
  • Retired and augmented legacy Financial Sales Reporting systems with a Data Warehouse solution.
  • Developed IMS interfaces. Oracle, Access, DB2, using Stored Procedures, COGNOS, Crystal Reports
  • Developed and implemented custom Trade Promotions system.
  • Supported Manugistics implementation in U.S. and Puerto Rico plants and warehouses.
  • Conducted RFP process to replace CRM system in call center, resulting in greater automation, throughput and enhanced customer service with feedback loops. Project Advantage

Confidential

Manager, Manufacturing Distribution Systems

  • Managed mainframe, mid-range and PC programmers. Supported 2 manufacturing facilities and 3 warehouse/distribution centers. Acquired, implemented/customized and maintained COPICS and LELAND software modules and interfaces. Responded to changes in business operations by adding value and preserving business continuity while leading transitions from platform to platform, through expansions, downsizing and re-engineering. Provided for disaster recovery. Supported business decision to manufacture electronics overseas. Developed RFPs jointly with stakeholders, acquired supply chain/logistics software, wrote customization specifications and managed software customization effort. Supported Customer Order Entry, Direct/Drop Shipments, Configure to Order, Make to Order, Field Stock Warehouse Inventory, BOM, Forecasting, MRP, Purchasing, Receiving, Quality Control and defects/failure monitoring. Provided measurement metrics.
  • Worked with Comptroller to jointly design, develop and implement custom financial reporting systems.
  • Led RFP process from inception through acquisition of JD Edwards ERP software solution. Laid groundwork for transition to JD Edwards One World, ensuring business requirements and schedules were met. Tested JDE software and customizations in corporate pilot implementation.
  • Conducted JAD sessions. Delivered first client/server applications to Sales Service Offices.
  • Programmed in C, CICS Command Level COBOL and other computer languages.

Confidential

Account Manager, Senior Consultant

  • Built team of 15 programmer/analysts. Brought in development milestones of DISPATCH 3000 on GEIS MARK3000 system on time and within budget. Heavy modifications were made to internationalize and customize the product, an integrated Order Entry/Inventory/Financial Control System. Coordinated development between one off-shore and two domestic sites. Created EDI interfaces to/from DISPATCH 3000 over GEIS Worldwide Time-Sharing Network.
  • Consulted in fortune 500 companies: BMW, Witco, Ingersoll-Rand, Sealand, PSE G and Nabisco.
  • Responded to RFPs, presented marketing proposals. Ensured budgets and contractual obligations were met. Utilized software tools and methodologies as specified by the clients to control and document projects. Provided for business continuity and disaster recovery as necessary for projects involving system conversions and new systems implementations.

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