SUMMARY

• dis professional TEMPhas spent the last 15 years in eCommerce, technical project management, business analysis, quality assurance, and Agile development at companies such as AIG, Assurant, Motorola, Big 4 KPMG Consulting, and SRM/CRM Software leader Salesforce Systems of which I is a certified Business Analyst and Consultant.
• Value added accomplishments include Process and Data Modeling, and workflow automation in an Agile or Waterfall methodology. Projects include Fortune 100 companies AIG, Assurant, Johnson and Johnson, Wackenhut, Confidential Communications and Confidential Bank. PMI exposure includes the use of tools Microsoft Suite, Visio and Rational Rose and UML.

PROFESSIONAL EXPERIENCE

Confidential, Plantation, FL

Salesforce/ Project Manager / Business analyst

Responsibilities:

• Manage global Inventory development project. Liaise between the Business Units and IT Department by aligning business unit goals and objectives with IT project planning, development, and implementation. Responsible for the analysis, initiation, coordination and completion of global inventory project within the Information Technology department.
• Analyzed data need to determine standard Salesforce Salesforce CRM/SRM Objects
• Builds and maintains strong relationships with team members, vendors, and other departments involved in the project. Owns stakeholder management; Business analysis, reporting and responsible for setting customer expectations and leading efforts to sustain customer satisfaction.
• Experience in the use of quality software, such as HP Quality Center, to analyze, document and track resolution of system bugs and enhancements. Experience with Agile software development methodology. In HP Center, analyze, develop and execute test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.

Confidential, Plantation, FL

Business Analyst/Scrum Master/Project Manager

Responsibilities:

• As a Project Manager, Work with system architects to understand architectural work in order to assist with decision - making and sequencing of key technological infrastructures, Adobe Content Management development including Product Pricing, Salesforce CRM and Merchandizing
• As a BA/CSM, analyze full cycle integration from Requirements Discovery, Design, QA validation in HP Center and UAT Deployment.
• As a Scrum Master, manage team in Daily Standup Meetings.
• As a BA, Analyze and Collaborates with departments and develops requirements and User Stories for the Customer and Commercial ecommerce retail products and financial services platform on Web-API
• Member of the Lean Agile Team serving as the customer proxy to develop business requirements, and gather, analyze and document requirements.
• Work with Program/Portfolio/Business to understand objectives, budget and strategic themes
• Assist Senior Product Manager in developing and communicating the product vision with electronic transactions.
• Configure product merchandizing matrix for product management team
• Analyze and manage the product feature backlog by selecting features and prioritizing the primary artifact
• Drives Release content via prioritized analysis of requirements in release planning ceremonies in Jira.

Confidential, Plantation, FL

Business Analyst/Scrum Master/Project Manager

Responsibilities:

• As a BA/Project Manager, Analyze, and develop Requirements and User Stories for the trading platform on Salesforce CRM, Web-API and Mobile Devices (IOS)
• As a Scrum Master, manage 5 teams (28 Developers) in Daily Standup Meetings
• As a BA, Analyzed and managed full cycle integration from Requirements through QA and UAT deployment. Member of the Lean Agile Team serving as the customer proxy to analyze and develop business and report requirements.
• Work with Program/Portfolio/Business to understand objectives, reporting, budget and strategic themes
• Assist Sr Product Manager in developing and communicating the product vision and CMS in Adobe.
• Configure product merchandizing matrix for product management team, especially electronic payment processing such as ACH.
• Track product sales trends via reporting and analytics dashboard charting
• Assist Sr Product Manager in developing and communicating the product roadmap
• Work with system architects to understand architectural work in order to assist with decision-making and sequencing of key technological infrastructures, including Pricing and Merchandizing
• Manage the product feature backlog by selecting features and prioritizing the primary artifact Drives sprint content via prioritized stories in release planning ceremonies in Jira.
• Develop story acceptance criteria used to establish the stories meet its definition of done
• Define releases and program increments including new features, architecture and allocations for technical debt
• Participate in release management and solution validationin TFS, Jira and Confluence
• Manage the product life cycle from conception through release
• Evaluate and prioritize features
• Agile board metric development and tracking via Dashboards and reports in JIRA

Confidential, FL

EDI BUSINESS ANALYST/Project Manager

Responsibilities:

• Led a Salesforce CRM/SRM driven project to track pending and fulfilled CMErequirements among staff.
• Analyzed and enhanced Mobile and Web Design/UI Experience for eCommerce and CMS Product Merchandise Sales in Patient Portals according to customer requirements.
• Analyzed and Developed Encounter, ANSI 834, 835 and 837 Billing, Pricing and Payment transactions such as ACH coding) on the 5010 HL7 platform for new client development, daily EDI and ACH Interchange transactions, analyze rejection messages and send results to development .
• Manage the Product Planning and scheduling function in the Business Analysis department.
• Analyzed and monitored medication usage and inventory status for infusion patients.
• Analyze DME (Durable Medical Equipment) product delivery trends and create forecasts in analytics module.
• Analyzed and performed GAP Analysis on mobile data security (PCIDSS compliance) and HIPPA security and privacy standards.
• Verification of test data was conducted by writing and executing SQL scripts in a parallel test environment
• In an Agile environment, analyzed and developed Business Partner Online Bill Pay Portal.
• Project implementation included cloud based Provider (Recruiting, Credentialing, Enrollment and CME), Patient and Claim Management Systems.
• Led the use of Sprints in an Agile environment to accommodate enhancements from the business stakeholder.
• Analyzed and established an iterative Testing development flow to move aggressively toward deadlines.
• Analyzed and created functional specifications from test plans and scripts from business requirements discovery.
• Document/Upload requirements and traceability matrix in Test Director Content Management tool.
• Validate test requirements and report defects via reporting in Test Director Content Management tool.
• Developed User Story Design for the platform and Mobile devices for stated business rules and requirements for User Acceptance
• Documented Current and Future State Process and Data flows in Visio.
• Performs GAP Analysis on the delta of the software function and the business requirement.

Confidential, Coral Springs, FL

BUSINESS ANALYST/Project Manager

Responsibilities:

• Analyzed and performed the discovery and creation of Current and Future state requirements for a new Salesforce SRM platform that would achieve $375,000 in cost savings in direct and indirect shipping costs of Contact Lens Merchandise.
• Diagramed appropriate Process and data flow changes in Visio.
• In an Agile environment, created tests and scripts for validation of computer systems and development of custom Supply Chain Merchandising applications in the cloud.
• Created User Stories for stated business rules and requirements for User Acceptance.
• Conducted UAT testing for customer acceptance and signoff.
• Perform GAP Analysis on the delta of the software function and the business requirement.
• Directed Test Automation in HP Test Director
• Assessed ANSI 850 orders, daily EDI Interchange transactions, analyze rejection messages and send results to development teams.
• Designed Supply Chain reporting for the business

Confidential, Franklin, TN

Project CONSULTANT/ HEALTHCARE EDI ANALYST/PROJECT MANAGER

Summary / Objective:

• Utilized Salesforce SRM/CRM SQL component of HTML supplier management software to verify errors and data verification.
• Manage the Business Analysis Team (5 resources) working with Development.
• BA assisted the 5010 platform deployment team by analyzing rejection messages from payers.
• Conducted Revenue Management analyses to determine product sales trends and movements.
• Developed an Encounter, ANSI 834, 835 and 837 Billing transactions (ICD9, ICD10 coding) on the 5010 HL7 platform for new client development, daily EDI Interchange transactions, analyze rejection messages and send results to development teams.
• Assessed Ansi 837 billing claims, analyze rejection messages and send results to development teams.
• Verification of data security was conducted by writing and executing SQL scripts in a parallel test environment.
• Analyzed and created web analytics product in CMS Adobe listing rejections in Netwerkes billing CRM/SRM system and analyzing files in Claredi.

BUSINESS ANALYST/PROJECT MANAGER

Confidential, Plantation, FL

Responsibilities:

• In an Agile environment, performs necessary investigation, analysis and evaluation to determine project feasibility.
• Gather and document business and technical requirement specifications for customer and internal projects.
• Develops project cost and benefit estimates to establish project worth including the development of alternative considerations leading to recommendations for new systems or equipment installations or change to existing ones.
• Help estimate resource needs for analysts, programmers, user personnel, consultants, equipment, etc.
• Develop project plans and schedules.
• Develop project cost/benefits estimates.
• Estimate project-staffing requirements.
• Prepare routine project status reports.
• Produces business and functional specification documentation based upon customer needs.
• Demonstrate ability to determine trends and communicate critical problems with recommended resolution.
• Must create time and cost (T&C) estimates for client accounts and internal projects.
• Technology meeting facilitation. Prepared for and document proceedings for client technology review sessions. Assisted in the development of SRM/CRM requirement documents resulting from technology sessions.

Confidential

BUSINESS ANALYST/PROJECT MANAGER

Responsibilities:

• In an Agile environment, Manage requirements phase in rework of Salesforce Marketing SRM/CRM application at Confidential, Inc. Work scheduling, budgets, requirements development through SRD phase for business unit generating approximately 1 Billion in revenue
• Develop the Quoting platform for Mobile eCommerce devices.
• Daily communication between users and management.
• Process, Requirement and Use Case modeling with Wireframe Web Design with Windows 7, .NET and Rational Rose on a cloud based platform.
• Developed High Level Design/ functional design documents and specifications including system interaction diagrams and end-to-end transaction/ scenario diagrams in Test Director
• Management and reporting of issues/risks with mitigation strategies.
• Change log reporting of all items.
• Risk Mitigation actions when appropriate

Confidential,Miami, FL

BUSINESS ANALYST/PROJECT MANAGER

Responsibilities:

• Directed support of the user community regarding selection, design, testing, installation, training, upgrades, enhancements and ongoing support of custom Salesforce CRM and Mobile eCommerce systems and vendors related to Patient Financial ServicesProject implementations included cloud based Provider (Recruiting, Credentialing, Enrollment and CME), Patient and Claim Management Systems.
• Manage 6 resources in Requirements phase of platform development.
• Developed Encounter, ANSI 834, 835 and 837 Billing transactions (ICD9, ICD10, CPT10 coding) on the 5010 HL7 platform for new client development, daily EDI Interchange transactions, analyze rejection messages and send results to development teams.Verification of test data was conducted by writing and executing SQL scripts in a parallel test environment
• Review procurement budgets and make cost saving recommendations by implementing streamlined business processes. Communicated related business workflow changes in SRM/CRM software to corporate management. Recommended HIPAA compliance changes regarding data security and HIPAA compliance.
• Assist Hospitals, Medical Centers and GPO organizations in SRM Merchandising strategies. Departments assisted included IT, BioMedical Engineering, Pharmacy, DME, Surgical and Power management.
• Responsible for maximizing the utilization of services available from external vendors.

Confidential, Miami, FL

SENIOR BUSINESS ANALYST

Job Responsibilities:

• In an Agile environment for dis Property and Casualty carrier, created Property and Casualty market prototypes of new Siebel eCommerce SRM/CRM requirements to be released. Obtained stakeholder signoffs of new changes.
• Business Analyst Lead role for 3 resources to develop and execute all validation efforts in Test Director, (both White Box and Black Box testing), to end user, functional and system design requirements in UML.
• Developed Use Case scenarios to validate Property and Casualty quote system price changes to outside customers.
• Managed client signoff of all integration UAT scenarios for acceptance and deployment (Black Box requirements and scenarios).
• Communicate related SRM/CRM system and business workflow changes and process flows to international offices.
• In a Business Analyst role, supported the international user community regarding selection, design, testing, installation, training, upgrades, enhancements and ongoing support of systems and vendors.
• Interface with external vendor teams troubleshooting program errors and HIPPA data integrity issues reported by end users.