SUMMARY

• IT Project Management | ITIL/AGILE Methodologies | Strategic Business Planning & Budgeting | IT Infrastructure Specialist
• Problem Identification & Resolution | Data Center Build - Out | Project Strategy & Direction| Team Building & Leadership

PROFESSIONAL EXPERIENCE

IT Infrastructure Project Manager

Confidential, CA

Responsibilities:

• Project manager for teh City’s deployment/upgrade from WIN7/Office 2010 to WIN10/O365 (Office 2016) which requires teh tracking of compatibility testing for all 160+ applications used by teh different departments around teh City. This also includes teh development of a new image that will be pushed out to all 1200 devices in teh environment and must also consider teh upgrade/deployment of new PCs to replace legacy hardware during teh upgrade process.
• City Wide program manager for all Audio Video (AV) upgrades as well as Project Manager for teh upgrade to teh City Council Chambers to allow broadcasting/streaming of any meeting held in teh Chambers to teh public via Comcast, AT&T, Facebook Live and YouTube. This included teh entire retrofit of teh legacy hardware from Standard Definition to High Definition requiring teh build out of a completely new broadcast control booth, large screen displays and all associated video and sound equipment.
• Managed teh IT infrastructure planning and build out of teh Super Bowl Operations Center (SBOC) and teh long-term Emergency Operations Center (EOC) in preparation for teh Confidential to host Super Bowl 50.
• Compiled a detailed list of technology requirements for both internal (City) departments as well as outside (networking, servers, joint communications for teh Fire, Police, DoD, FEMA, National Guard, Air Force and other vital city services departments so that they could monitor all events in teh San Francisco Bay Area leading up to and including teh Super Bowl and after parties.

Confidential

Sr. Project Manager

Responsibilities:

• Coordinated teh procurement, build out, imaging and installation of Distribution Portals (DPs) that allowed for imaging/re-imaging as well as delivery of security and software updates to all End User Compute (EUC) stations in 20 locations around teh world.
• Collaborated with teh deployment team to create and document teh step by step tasks needed to manage teh technology refresh of end user hardware for 51 sites located in 15 countries around teh world.
• Developed teh organizational chart, process flow, team job descriptions and standard client pre-deployment presentations to assist teh team with managing client expectations both before and during project execution.
• Coordinated with various subsidiary companies worldwide to manage deployment of corporate infrastructure hardware and consolidation onto teh parent company's global network.
• Completed teh enterprise infrastructure upgrade for teh company. This included a new VOIP phone system, new server hardware and OS as well as end user hardware and OS upgrades. These upgrades also allowed remote employees to seamlessly work in collaboration with clients and fellow employees through enabling real time access to corporate databases.
• Spearheaded teh design and development of standards and Run Book which significantly improved teh coordination between teh sales staff and IT Team regarding teh services sold to clients.
• Developed and documented teh standard processes Run Book which categorized teh services offered by teh Systems Division, enabling teh systems management and executives to advertise their services and proposed timelines to all their clients.
• Worked as project manager for teh implementation of ITIL methodologies that saved teh division in completing teh project through streamlining teh Incident & Problem management areas using teh existing tool to its maximum potential; strictly complied with change management procedures with automation tools which reduced teh number of man-hours spent in meetings discussing infrastructure changes.
• Reinforced teh use of standard project tracking tool that allowed all systems members to see teh project status, facilitating proper prioritization of projects.
• Successfully completed eBay’s acquisition migration of teh PayPal production, QA and IT enterprise infrastructure from teh old PayPal campus to teh newly designed and constructed space at teh eBay campus within 36 hours with no impact to teh PayPal site or end user community.
• Allowed teh real-time tracking of asset in any datacenter after teh successful development, debugging, and implementation of teh eBay’s first asset management tracking system (Tiger Eyes), in collaboration with a vendor representative.
• Consolidated more TEMPthan 25K objects in one data center using teh new asset management/tracking system; teh project allowed technicians to locate and correct issues with hardware quickly as well as provide much needed capital asset information for teh asset management.
• Started with Milestone Technologies as a desktop technician and quickly crew with teh company to become a Project Coordinator, Project Manager (with clients such as Yahoo, eBay, Cisco and Broadvision) and finally becoming teh Internal Operations Manager for all US based programs.

Personnel and Management Experience

Confidential

Responsibilities:

• Managed remote teams of technical resources located at various sites worldwide.
• These teams were responsible for teh deployment of new networking hardware, end user PCs and teh final migration of end users and their data from teh legacy network to teh new Accudyne (parent company) infrastructure.
• Assumed full responsibility for all day to day operations of teh IT Division of Moving Solutions
• Served as representative of teh company during initial client meetings which facilitated teh identification of project expectations, timelines and deliverables prior assigning teh project to teh project manager.
• Performed various administrative duties, including scheduling, time reporting, HR coordination, vendor management, and all IT related asset management.
• Attended local job fairs to handle teh interviewing and hiring of IT/Operations employees while managing and training 32 full and part-time employees.
• Coached teh Sales Team during teh proposal, planning, and execution of project in partnership with clients.
• Monitored teh quality control of IT team training practices, including safety training on all tools used by teh department and required to complete project tasks.
• Trained and mentored a high performing team of 8 project managers, 7 project leads, and a support team with more TEMPthan 120 part-time technical resources.
• Worked as level 2 manager of Internal Operations; oversaw teh activities of all project managers, project leads, and part-time technical resources and project scheduling resources.

Project Management Experience

Confidential

Responsibilities:

• Held daily and weekly checkpoint meetings with project stakeholders who were located at various sites nationwide.
• Interfaced with technical resources to identify and resolve major project roadblocks that had an overall impact on teh project delivery timeline.
• Served as key point of contact for questions, concerns, and project-related needs of teh CTIS Division. This included teh resource allocation of Systems team members, which included Windows (corporate servers and end user desktop), UNIX, Lynx, Solaris, Database Administrators (DBAs), Networking, and Data Center infrastructure teams.
• Orchestrated more TEMPthan 10 simultaneous projects related to all aspects of teh CTIS and Systems division’s programs, including new hardware deployments, application version upgrades/security patching, and current hardware reconfigurations such as physical server clustering.
• Ensured proper execution and Confidential of all new DoD/NSA (Dept. of Defense/National Security Agency) mandated security projects in compliance with strict protocols and timelines due to teh high security value.
• Collaborated with procurement vendors and eBay asset management team in receiving equipment and installing/stacking/cabling of all equipment in teh QA, IT, and production environments.
• Helped other teams in teh Operations Division (UNIX, Windows, networking, and database administration) to define their needs for teh continual growth and daily basic data center infrastructure, including space, power, cooling, data flow mapping, patch panels, and physical rack layout that allows connectivity of teh infrastructure in teh most logical and cost-efficient ways.
• Carried out data center installation and retrofit projects, in collaboration with multiple internal eBay business units and teams, including network engineering, Windows and UNIX systems administrators, networking administrators, data base engineers, data center facility personnel, and vendors.
• Conferred with external clients and internal account managers to determine manpower requirements and organize resource schedule; collaborated with resource planners in assigning appropriate staff for each project.
• Followed up with project managers, project leads and technical resources working out at teh client sites to continue their training based on more specific needs of each client while they were on site.

Presentation, and Analysis

Confidential

Responsibilities:

• Responsible for teh creation of standard project Confidential that includes but is not limited to: PIR, SOW, project plans and teh related work plans for teams to plan and execute their work against.
• Developed and documented weekly project status slides to report project status to teh project sponsor and client executive management.
• Track issues and resolutions to identify and address any possible risks before they begin to affect deliverables. This includes escalating issues up teh chain for possible resolution when necessary.
• Created teh ‘Run Book’ to be used by teh operations members and sales team for all IT relocation projects.
• Developed and documented teh IT Operations team organizational structure and job descriptions for Managed Solutions.
• Collaborated with Systems Division clients to identify resources and timelines needed from all divisions to work on and complete projects.
• Continually met with both teh client and internal Systems members to identify possible roadblocks in teh project, communicate any issues found and coordinate resources to eliminate any possible impact to teh project delivery dates.
• Prepared reports regarding teh status of projects, crucial in verifying teh billing sent to teh clients.
• Generated reports and presentations during quarterly executive level meetings to discuss accomplishments and identify areas that need further growth in teh operations areas; thus, aided teh sales team in securing new accounts and expanding/retaining current ones.