Program Manager Resume Redmond, Washington - Hire IT People

SUMMARY

Disciplined self - starter, exhibiting strong work ethic and dedication to customer service.
Motivates others to work well in teams, fosters positive attitudes and drives quality deliverables.
Exercises organizational and leadership skills to facilitate team goals and streamline procedures.
Demonstrates ability to communicate complex issues to remove ambiguity and drive clarity.

TECHNICAL SKILLS

Methods: Agile, Scrum, Kanban, Waterfall, SDLC, SOX, ITIL

Software: VSTS, ServiceNow, CRM, SharePoint, Confidential Office Suite Windows Enterprise, SQL Server, Exchange Server PowerBI, PowerPivot, SSRS, SSMS, SSIS, SSAS, IIS, SCOM

Languages: SQL, C#, ASP.Net, VB.Net, C++, PLSQL, MDX, XML, XSLT, XSD, HTML

PROFESSIONAL EXPERIENCE

Confidential, Redmond, Washington

Program Manager

Responsibilities:

Drove adoption schedules, refined service implementation and documented for repeat process.
Wrote customer requirement specifications for engineering to implement for service adoption.
Created reports and queries for customers and team dashboards.
Presented weekly status for leadership, facilitated meetings and managed team assets.
Scrum Master for Firmware UI, UX Design and Web Dashboard software development teams.
Setup and administered VSTS, created dashboards, reports and queries to managing team priorities and capacity planning, product features and bug tracking and code coverage.
Authored specifications for new inactivity monitor product feature and drove to release.
Heavy cross-group and cross-discipline collaboration to remove ambiguity in fulfilling interdependent shipping milestones between factory, hardware, firmware platform, algorithm, firmware user interface, design, mobile phone applications for iOS, Android and Windows Phone, developer kit, Cloud integration and web dashboards teams.
Presented weekly status for leadership review, facilitated meetings and managed team assets.

Confidential, Redmond, Washington

Program Manager

Responsibilities:

Drove cross-team internal adoption of new infrastructure monitoring services using System Center Operations Manager, System Center Configuration Manager, Orchestrator, customized tools, reporting and Cloud infrastructure services.
Scrum Master for development operations and service management teams.
Drove cross-group project to architect and create new procurement in teh Cloud service offering.
Presented cross-group status for service management newsletters, reports and stakeholder review meetings.
Administered Visual Studio Team Foundation Server and SharePoint for teh team.

Confidential

Program Manager

Responsibilities:

Managed team priorities for development operations and identity support teams.
Implemented Visual Studio Team Foundation Server and created team reports and queries.
Administered SharePoint, created team site content and managed team assets.
Drove cross-group collaboration to resolve security, reporting, infrastructure, compliance audits and teh final push for FISMA adoption.
Presented status for stakeholder review.

Confidential, Redmond, Washington

Program Manager

Responsibilities:

Drove Shiproom to coordinate feature release-to-web shipping cycles for teh product group.
Advised feature program managers in developing and implementing System Center Operations Manager monitoring packs to monitor production applications for maximum availability.
Lead development team in creating business intelligence workflows to automate server monitoring for high availability.
Assisted group in adoption of Visual Studio Team Foundation Server.
Presented group status for stakeholder review.
Awarded for exceeding expectations in driving Organizational Health Index committee work.

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Program Manager Resume

Redmond, WashingtoN

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