| Experience UX Research Manager Confidential - Responsible for all aspects of the UX research team's work, both strategic and tactical, for a suite of products connecting home buyers and renters with real estate professionals
- Research projects include tactical usability testing, A/B/n experiments, paper prototyping, CX feedback analysis, 5 minute tests and strategic persona research, qualitative fieldwork ride along with home buyers and agents , and surveys
- Spearheaded development of a UX Language UEL to unify the customer experience across products by coordinating engineering, creative, and product teams to create a design pattern library, a visual design style guide, a motion design framework, and IX design component library
- Established learning initiatives to train up product teams, introducing them to UX principles, practices, and patterns
- Advanced the customer feedback program, using feedback analysis and phone interviews. Leveraged results to establish a more robust program using Satmetrix/Netpromoter
- Currently organizing Field Days : lean UX workshops and field research training for product managers to run Lean UX methods in the product design phase
UX Architect / Researcher Confidential - Responsible for UX strategy and implementation for a tax preparation platform used by tax professionals and DIY consumers
- As UX product owner, drove implementation of Web application products by producing specifications, wireframes, mocks, storyboards, process flows
- Executes and manages all usability testing in the field and on-site usability lab
- Defines and creates processes for enforcing UX standards and establishing a UX library for design patterns, components, and stencils
UX Manager Product Manager / Sr UI/UX Engineer Confidential - Centralized UI efforts cross-organizationally creating UX standards, browser support policies, code review checks, UX design patterns, style guides, findability/SEO standards and practices
- As UX product owner responsible for developing specifications, research, and other product design deliverables
- Conducted testing for desktop and mobile Web applications focusing on A/B testing, contextual inquiry for in-house admininstrative applications, and UX research for mobile apps
- Pioneered Mobile UX and product development for 5 sister properties, managing both the UX design and User Interface implementation
- Appointed Technical Lead to UX/UI User Group, a CEO-sponsored initiative to motivate and professionalize peers, advancing knowledge exchange across a decentralized organization.
UI Developer and Project Manager Confidential - Worked with clients from conception to implementation, on a wide range of Web and print publication project
- Managed projects and specialized in the User Interface and Interaction design and development for Web sites and content management systems
- Agency specialized in standards-based, semantic, and SEO-compliant Web development, including work on content management systems such as Drupal, Joomla, and Wordpress
- Outstanding reputation developing for cross-browser compatibility in a variety of OS/browser combinations
Product Developer / Project Manager / Web Developer Confidential - Began as Web developer and advanced to prositions as Product Developer/ Project Manager delivering Web-based training to Fortune 500 clients
- Worked with clients to develop requirements and specifications for training products, customizing learning management systems to their user experience, policy, and training needs
- Major Projects included: Leading the development of an online learning management system spearheading the creation of a security awareness training program that expanded market share improving corporate web products and expanding market reach using guerilla and social media marketing techniques
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