EXECUTIVE SUMMARY

An accomplished professional with active TS/SCI security clearance with Counter Intelligence poly. Over 25 years of diversified experience and demonstrated success in Training Development, Instructional Design, Change Management, Project and Team Management. Experienced in start-up and established environments with proven ability to achieve results. Strong leader possessing excellent communication skills combined with the ability to interact with clients.

Areas of Expertise:

• Instructional Design / Development / Delivery Train the Trainer / Design / Development / Delivery
• Training, Group, and Meeting Facilitation Training Needs Assessments/Analysis
• Project / Team Management Recruiting / New Employee Orientation
• Clients supported: NGA, NRO, FBI, TSA, Department of Army HQ, DFAS, IRS, U.S. Supreme Court.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Instructional Design Specialist NGA

• Capture Manager GEOINT Professional Certification Program NGA
• IMINT/GED University Team Lead NRO
• Developed asynchronous and synchronous instructional materials. Work with instructors, SMEs, instructional technologists and multimedia developers to analyze, design, and develop distributed learning solutions.
• Team member of the Faculty Development Branch responsible for the initial and sustained development and certification of adjunct and full-time teaching faculty. Certified Instructor for NGA College.
• Soul author and Capture Manager for the GEOINT Professional Certification Program GPCP , Project Management Plan PMP that became the baseline for full program accreditation.
• Lead for 4-6 person team who designed, developed, managed training program and provided training support to the National Reconnaissance Office NRO . Facilitated Instructor Led Training ILT sessions and managed portfolio of 10 technical and functional specialty courses designed for knowledge improvement and professional development.
• Collaborated with subject matter experts SMEs to develop paper-based and web-based courses utilizing thorough knowledge of Instructional Systems Design, ADDIE model, SCORM and Section 508 compliance. Courses include ILT, technical briefings, and on-line multimedia programs from story-boarding through approval and implementation
• Managed course admin activities to include course instructor scheduling, student registration on Learning Management Systems LMS , course content updates, printing of course materials and procurement of relevant hardware models. Managed and facilitated New Employee Orientation program.
• Developed and administered student evaluations, generated summary metric reports. Coordinated special events and technical brown bags focused on Imagery Intelligence. Traveled to external sites to host training courses.
• Led 5 person team in the development and implementation of Training Needs Assessments TNA for 2 NRO Directorates designed to capture views of workforce regarding the value of current training. Developed execution plans, project milestones, analyzed response data to identify key findings and provided leadership with recommendations for actions.

Confidential

Sr. Technical Trainer Lead NRO Patriot Contract

• Designed, developed and delivered technical training programs, baseline applications, and Customer Service Skills training for Helpdesk employees providing 24/7 support for an Intelligence Enterprise with a world-wide customer base of 15,000 users utilizing over 100 commercial, customized applications, proprietary software programs.
• Spearheaded application upgrades and new program deployments to include learning application or enhancements, creating curriculum, training personnel and providing desk side support during rollout.
• Provided new hire training in response to technical questions, troubleshooting hardware, software, and network issues. Provided mentoring to new employees and conducted refresher training for senior technicians. Conducted one-on-one and group training sessions, and provided feedback to improve level of service provided to the customer.
• Partnered with management to identify group training needs, employee technical knowledge and skill requirements. Collaborated with organizational SMEs to develop training material for new programs, applications and modules.
• Provided back-up phone support during peak call times to document customer requests in Remedy / PEMS ticket tracking systems and assigned ticket to the appropriate teams. Service Center received approx. 16,000 calls per month.
• Utilized system administrative tools to include Active Directory, Command Prompt, Knowledge Base Too, Remote viewing tools such as Alteris and MS NetMeeting to guide users through troubleshooting and problem resolution.

Confidential

Instructional Training Manager / Sr. Training Specialist

• FBI Sentinel and CARA projects
• 425 million contract to oversee the development of the FBI's electronic case management system that provides a Web-enabled portal to the Automated Case Support ACS system.
• Managed team of 3 curriculum designers responsible for the development of presentation materials, end-user functional training materials to include Instructor and Students Guides, simulation exercises and job aids.
• Co-designed, coordinated and delivered the Train the Trainer and Instructor Refresher Training program delivered to 28 contract Instructors retired FBI Agents and Managers . The course focused on program goals, approach for system implementation, deployment, and Instructor Delivery Skills.
• Worked with FBI User Advocacy Group UAG Subject Matter Experts, SME's , to determine course content and objectives, established program policies, processes, and procedures.
• Designed and developed customized training materials to support end-user learning, hardware, software, and system upgrades and implementation, including hands-on Instructor-led classes, demos, and alternative learning solutions such as web-delivered Technology Based Training TBT instructional materials.
• Instructor for the Certification Accreditation Reporting Application CARA software designed to track Information Technology IT systems throughout their lifecycle and progress toward achieving required security Certification and Accreditation.
• Updated User Guides and presentation slides. Prepared Instructor, student materials, handouts, and class exercises. Worked with students to complete class exercises designed to test knowledge and understanding of the key processes. Maintained and updated all class materials when new builds and/or versions of software were deployed.

Confidential

Owner/Training Consultant/Project and Team Management

Contract consultant provided project, program, and staff management skills to local and national companies. Utilized assessment tools to gather customer requirements and ISD principles to develop and deliver customized, proprietary and Train the Trainer programs designed to achieve measurable improvement in business results, employee skill development and productivity. Experienced in large scale training roll out projects, both national and international. Clients included:

Confidential

Instructor/Team Lead Austin, TX for national roll out of a customized Time and Attendance software Kronos , for Transportation Security Administration TSA . Provided on-site support to Personnel Managers, in the administration and management of the new system.

Confidential

Primary team member and Regional Training Team Lead for all three phases of the FBI Trilogy 485 million project designed to modernize bureaus outdated IT infrastructure, computer systems and provided software applications training to approx. 2,8000 FBI employees. Designed, developed and delivered Train the Trainer curriculum for a nation-wide rollout. Managed a group of trainers responsible for delivery of Microsoft Office 2000/XP training courses. Delivery methods included Instructor Led Training ILT , Instructor Led Demonstration ILD , and Computer Based Training CBT . Partnered with POC's, SMEs and decision makers throughout project. Provided training and desk side support to employees in utilizing a LMS to register, track and complete ILT and CBT courses. Developed and documented operational, deployment and technical procedures. Collected statistical training data and reported results via online system.

Confidential

Member of the worldwide deployment team and Instructor for proprietary software program, Housing Operations Management System HOMES . The 16 million contract included Systems Acceptance Testing SAT and Software Quality Testing SQT , technical system deployment to 107 Army Installations worldwide, onsite support, process and data analysis to ensure successful data migration. Provided SME guidance for process improvement and onsite support to Army installations worldwide. Designed, developed and delivered new courses as needed and updated current training material to incorporate changes in regulations, new software versions and enhanced system capabilities.

Confidential

• Consultant for government contract valued at 6 million. Formulated project strategies and developed operational procedures for Career Transition Center which provided assistance to over 2700 displaced employees in 8 months.
• Managed opening of satellite office for national career transition consulting firm to include office set up, staffing, consultant training, procedure development, and operational management. 0ffice generated over .5 million in revenue during first 9 months of operation.
• Certified Career Counselor and Consultant. Provided individual counseling for displaced employees on all aspects of career transition. Facilitated workshops designed to assess individual skills, assist in developing customized resumes, job search strategies and effective techniques for approaching current job markets.