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Senior Project Manager Supporting T - Mobile (consultant) Resume

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Seattle, WA

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Senior Project Manager Supporting T - Mobile (Consultant)

Responsibilities:

  • SCRUM Master and Senior PM providing project leadership to three DevOps teams supporting Supply Chain Management (SCM)
  • Project RIS/Retail Serialization:Track inventory at serialized level to realize current and future efficiencies. Forecasting, Returns Analysis, Tracking of inventory in pipeline (Logistics Flow). Availability of real time inventory for operational requirements (Inventory at stores) and reducing shrinkage (Mistakes/Fraud/Theft detection). Availability of real time consumer behavior for effective campaigns.
  • Project Phoenix:To expand fulfillment warehouse capacity to accommodate peak daily demand and future growth through 2022. The benefits of consolidating from three buildings to one larger facility will allow D&P operational flexibility to support increased capacity and un-carrier moves while improving on-time customer/retail shipments by reducing inventory inefficiencies.
  • Project One: Establish one return center and integrate one return process to eliminate retail and return centers operational challenges and in-turn inventory sync problems. Project scope includes replacement of the current OER and adoption of digital architecture in future phases.

Confidential, Redmond, WA

Senior Program Manager

Responsibilities:

  • Supporting the Engineering Core Services and Engineering team by defining and driving contemporary solutions and experiences that impact the daily lives of thousands of internal Confidential users and our external customer interactions.
  • Lead PM supporting the Service Now platform, which is the selected ITSM platform, used by Confidential for our internal customers. Confidential three upgrades to platform. Helsinki, Istanbul and Jakarta,
  • Confidential operational excellence and streamlined efforts while introducing ideas for innovation and improvement into systems and processes for Service Now to support Confidential
  • Lead project manager to migrate users off of Feedstore and in to Datamall for reporting capability across a diverse installed base of IT assets & applications, from the data center to the public cloud. (KPI Metrics)
  • ITSM platform SRE PM providing leadership in site reliability, environment management, upgrades, Infrastructure management, capacity management, performance management, service improvement and problem management of the platform.

Confidential, Seattle, WA

Senior Project Manager Supporting Starbucks (Consultant)

Responsibilities:

  • Lead project manager to implement a new unified ITSM Global Starbucks technology information management Cloud Services platform.
  • Confidential requirements gathering across Starbucks IT (SWE, SE, Architects and developers to evaluate the current ITSM platform (BMC) to determine best attributes and understand where to make improvements.
  • Conducted an RFI with BMC, Cherwell, Service Now and Remedy to determine and help Starbucks management select the best ITSM solution provider.
  • Lead project manager to select a tool suite that provides service based monitoring and reporting capability across a diverse installed base of IT assets & applications, from the

Confidential, Redmond, WA

Senior Business Project Manager Supporting Confidential (Consultant)

Responsibilities:

  • Lead PM using Agile Project methodology on the creation of a Confidential cloud-focused support offering that provides Confidential partners with access to a variety of proactive and reactive services for Azure, Office 365, and CRM Online delivered by Service Account Managers (SAMs) and Partner Technical Consultants (PTCs) to ensure partner needs are met.
  • This project addressed key support requirements for partners who are building practices on Confidential Cloud Services by delivering support services in a remote, one-to-many, cost-effective way.

Confidential, Redmond, WA

Service Delivery Manager Supporting Confidential (Consultant)

Responsibilities:

  • Using Business analytics (BI) produced the requirements for the onboarding and training materials in Share point for multiple TCS teams of Cloud IT Deployment managers that managed an annual program portfolio in excess of one billion dollars.
  • Led an on shore and off shore team of vendors that created a program guide to outline the administrative, core and business specific training for approximately 80 Cloud Deployment Program Managers delivering the infrastructure to support the largest Software as a Service implementation in the U.S.

Confidential, Olympia, WA

Operations Director

Responsibilities:

  • Directed, managed, and coordinated the activities of software development and test teams, product development and other groups of approximately 80 people with a mix of managers, developers, engineers, PM’s and testers in a large IT systems integration environment via continuous deployment through production following SDLC life cycle processes in an Agile project methodology and JIRA within a matrix organization using Devops to drive and complete software development projects for the Washington State Health Care Authority.

Confidential, Kirkland, WA

Senior Release Project Manager

Responsibilities:

  • Planned, coordinated and facilitated all aspects of the release planning process within a DevOps organization for the Xbox One launch
  • Acted as the gatekeeper to the production environment, ensuring consistency in policies and operational procedures, release integration testing and production validation.
  • Created and tracked the release improvement process and applied it across all IT domains and initiated new projects related to release management.

Confidential, Seattle WA

Senior IT Project Manager (Consultant)

Responsibilities:

  • Managed IT software development projects using Waterfall, Agile and Scrum for small to mid-range companies using DevOps best practices such as NetApp, Disney, IBM, Juniper Networks and the Royal Bank of Scotland. These projects comprised of operational improvement, Infrastructure, network engineering, development, system engineering, managed application hosting, technology assessment and 24x7x365 NOC support.

Confidential, Kirkland, WA

Service Delivery Manager supporting Confidential

Responsibilities:

  • Led two high performing teams of technical engineers and PM’s on shore and off shore comprising of 60 people that supported two groups at Confidential responsible for software development projects.
  • Managed security incidents and events with team to ensure compliance and protect corporate IT assets, including intellectual property, fixed assets and the company's reputation.
  • Led the creation of a reporting tool for Confidential EAD that tracked metrics such as incident tickets by type, priority and current status, TFS tasks completed and not completed, engineering effort hours spent per each EAD application, trending analysis for MTTR as it relates to incident and request tickets for a given date range. This effort improved the overall quality and efficiency of the EAD applications back to the internal clients by 90%.
  • Led team that effectively migrated millions of users from BPOS to Office 365

Confidential, Kirkland, WA

Senior Project Manager

Responsibilities:

  • 10 years experience delivering Internet software development projects and technologies for online services for both MSN and Confidential adCenter holding numerous positions as Operations manager, Operations Program Manager, senior Program Manager and IT Service delivery manager.
  • Created a Business continuity plan for Confidential adCenter by ensuring the infrastructure that contained all the Confidential adCenter services were geographically distributed across numerous data centers in case of catastrophic failure in one geographic area. This business continuity plan ensured the security and uptime of an adCenter business valued at over $1,000,000,000
  • As an Operations manager for both MSN and adCenter me managed two teams that comprised of both FTE and contractor engineers that provided the applications support from Tier 1-3 level across numerous geographically distributed data centers across the United states which included the build out and configuration of servers and net work devices for numerous services within the MSN and adCenter business space as well as the periodic migration of applications between data centers.
  • Confidential an 18 month project based on business intelligence conducted by my team that led to the implementation of operations center incident management (OCIM) as part of the overall Disaster recovery plan support model for adCenter, reducing the need for internal operations support team which saved the organization approximately $3,000,000 per annum on operational support costs and giving adCenter base-level monitoring support which increased SLA uptime to 98.99

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