SUMMARY

• Forward - thinking leader with an Executive MBA, MIS Degree, and 16+ years of experience driving automation, innovation, and change in highly complex enterprise environments. Trusted advisor to executives, business leaders, clients, technical teams, and internal/external stakeholders. Results-oriented Program and Project Manager, successful in formulating a strategic vision, influencing key decision makers to secure buy-in, managing $MM budgets, empowering cross-functional teams, and directing the tactical execution of business and technical solutions across the organization.
• Program & Project Management Operations Management Project Management Life Cycle | Software Development Life Cycle Product Development Life Cycle Strategic Planning Risk Management Budget Management | Change Management Value Engineering Team Leadership Quality Control | Cost Control Vendor Management | Contract Management | Account Management Estimating & Budgeting Process Improvement Procurement Microsoft Project PMBOK ITIL Microsoft Service Center | Unix/Linux Microsoft Project | Oracle SQL | AGILE SCOM SCRUM Waterfall .NET | PHP Visual Basic Microsoft Visio JavaScript | C++ Python | HTML Adobe SaaS CSS Photoshop Microsoft Office QuickBooks Cisco Infrastructure Management

PROFESSIONAL EXPERIENCE

Confidential, Brenham, Texas

Senior IT Project Manager

Responsibilities:

• Improved team velocity by incorporating capacity planning into sprint planning sessions
• Maintained task board and produced daily burn down charts
• Implemented issues tracking in Rally to TEMPeffectively track impediments against user stories
• Collaborate with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables
• Facilitated team and cross-team Retrospectives to build good working relationships among the agile teams across 3 states and internationally
• Monitored the development progress throughout each sprint to ensure project was within scope and budget
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product
• Coached team members on Agile processes.

Confidential, Houston, Texas

Senior IT Program Manager

Responsibilities:

• Create, provide, and enable business reporting, project proposals, statements of work. Lead 3-member team - analyst, project manager.
• Provide clarity and input on program roadmaps and tactical initiatives. Spend time in-field with end users and stakeholders collecting data and analyzing experiences and performance.
• Designed & launched projects in Business, Digital, IT Infrastructure for NA, Europe, and ME markets. Lead 5-member team - department managers, project manager, IT manager, business analyst, marketing analyst.
• Utilized LEAN & AGILE methodology to streamline Firm and focus on absolute customer value.
• Led design and delivery of 2 major customers facing IT Infrastructure Projects for NA, Europe, and ME markets.
• Led cross-functional teams in collaboration efforts for sales & marketing, vendor development, channel/partner development, & staff management. Accountable for revenue and expense management.
• Managed vendors and internal resources throughoutInfrastructure project lifecycle with $20M budget.
• Lead allproject phases using Agile best practices
• Ensured that the Scrum Team and Product Owner followed the Scrum processes
• Conducted daily SCRUM (15 minutes) meetings with development team/Product Owners and Project Managers
• Daily touch-base (SCRUM) with all team members to identify needs, risks, issues
• Support various IT projects by assigning the correct number of developers to the right work areas at the rightreal time in the most cost-TEMPeffective manner on areal-time basis.
• Analyze staffing/management levels needed throughout the all projects life cycles.
• Use real time scheduling operating software to make project assignments, goals, and budgets.

Confidential

Senior IT Program Director

Responsibilities:

• Collaborated with CIO and VP to develop 3-5 year IT strategic plan and roadmap based on current/future needs, best practices, architectural standards, trends, and benchmarking.
• Aligned projects with program objectives and managed program budget requirements.
• Identified, communicated, and escalated critical risk factors to management and stakeholders.
• Prioritized and validated scope, time, and resource estimates with business owners.
• Developed project proposals, statements of work, project schedules, and project plans.
• Directed 10 concurrent software development and implementation projects through the lifecycle with values up to $30M, requiring extensive business, technical, financial, and client relationship management. Large-scale projects encompassed migration of daily operations of the CRM environment and hardware/software deployments to 70 testing centers.

IT Project Manager

Responsibilities:

• Defined project scope, deliverables, and milestones; estimated resource requirements, work hours, and other costs.
• Supervised cross-functional project teams in the execution of tasks, and directed external, third-party IT vendors, contractors, and suppliers.
• Performed cost/benefit analyses, financial projections, and ROI/IRR calculations.
• Identified project risks and implemented risk management plans.
• Optimized staff and project performance with process improvements.
• Managed multiple, concurrent projects deploying hardware and software at new stores.
• Managed projects to implement IT infrastructure standards and frameworks including ITIL.
• Developed and maintained a custom status report for the portfolio that was viewed by all management.
• Implemented and revised ProjectMethodology for release and infrastructure deployment.

Confidential

IT Project Manager

Responsibilities:

• Met with clients and stakeholders to define and document business and project requirements and gain sponsorship, approval, and support.
• Estimated and procured hardware, software, equipment, materials, and services.
• Managed project communications and conducted project meetings.
• Developed and managed project budgets, tracked and controlled costs.
• Conducted post-completion reviews, documented results, performance, and lessons learned.
• Managed script development and integration lab project to support client's new operating system and applications.
• Managed complex data management project to consolidate 25M client account records.

Confidential

Network Engineer

Responsibilities:

• Installed, maintained, and supported computer, network, and communications equipment.
• Optimized performance, functionality, and security of network.
• Developed, documented, and controlled IT specifications, policies, and standards.
• Provided training and technical support for users of all technical competency levels.