Career Objective

A career where personal communication skills, project management methodology knowledge, and business development skills can be utilized.

Summary

• Director of Project Management Office PMO at KiZAN Technologies governing and coordinating project program management services across multiple service areas with clients, partners, and the organization.
• Project Manager II at FetterGroup managing software development projects and product manager of FetterGroup content management products.
• Program Manager at Jewish Hospital and St. Mary healthcare managing facility project portfolios and assisting facility leadership with IT strategy, operations, and issues.
• Project Manager at AEGON implementing projects spanning multiple countries to support the systems improve the processes for the central IT group at AEGON AIT and the divisions that AIT supports.
• Implementation Manager at Comdata managing projects to develop client's gift card programs.
• Project Analyst at Humana's Innovation Center developing and implementing products processes for the HumanaAccess card and HSA/FSA accounts.
• Analyst at Humana using project management skills to develop commercial products and ensuring medical certificates are aligned with benefits and state mandates.
• Project Management Institute PMI certified Project Management Professional PMP
• ITIL v3 Foundation certified

Relevant Employment History

Confidential

Direction of Project Management Office PMO

• Member of executive leadership team that governs the organization by establishing policies, processes and objectives. Establish initiatives, strategy, organization budget, key performance metrics, and cultivates company culture. Members also review and resolve enterprise issues and develop plans to mitigate risks financial and resource .
• Started and managed PMO including project governance, budget management, resource management, and project implementation using appropriate project management methodologies. Establish key performance metrics for PMO and manage team to meet revenue goals.
• Responsible for managing a portfolio of projects of over 100-150 projects with a budget of over 12 to 15 million in consulting services.
• Provide leadership and oversight to a team of project managers that work on client projects. Act as a SME on project management practices and provide guidance to project managers regarding processes tools needed during project lifecycle.
• Manage corporate projects that include the development implementation of program/project management tools PPM, resource management, and reporting through CRM and Dynamics AX and finance/project accounting processes.
• Ensures that PMO complies with established company processes, and that project managers know how to apply standards and methodologies based on the project type. Audit project managers documentation to ensure that there are minimal service delivery issues and clients have similar experience working with project managers.
• Collaborate with Account Executives and Line of Business owners to develop sales opportunities, evaluate incoming project demand and establish timing of project/program initiation.

Confidential

Project Manager II

• Managed multiple software development projects to create content management and digital asset management software using Agile Scrum methodology. This included creating maintaining project plan and project documentation. Also, managing resource allocation staff contractors and ensured project deliverables were completed within scope, time, budget quality. Communicated project status risk issues to client, project team members and key stakeholders. Created help documentation for products for internal use helpdesk .
• Managed project to develop the My Custom Corner software SAAS product for WellPoint. My Custom Corner is a digital asset management tool that allowed WellPoint to edit and print marketing materials for clients. The tool gave brokers access to customize marketing materials while allowing WellPoint management to control how the documents were distributed print or PDF delivery . Software links to FetterGroup production queue for print manufacturing. Use of the software allows WellPoint to potentially save 10 million a year in print costs.
• Managed project to develop content management software SAAS for Anthem BCBS/WellPoint. Content Management Tool allowed Anthem BCBS/WellPoint to have a repository of all approved content for marketing materials to be used in My Custom Corner . Content could be authored tagged meta-data tags and a version history is maintained for all content. Other features were search/replace, utilization reporting and translations.
• Developed the FetterGroup PMO creating processes for project initiation through closing. Created templates for sales staff to gather business requirements and statement of work for project initiation. Created templates for meeting minutes, status reports, project plans, issue logs and other standard project documentation. Also, developed standard process for change management.
• Product manager of content management products. Managed the entire product line life cycle from strategic planning to tactical activities. Determine potential clients and how to market towards them. Specify requirements for current and future products through research and customer feedback. Create product strategy and roadmap.
• Product Owner of the agile development team. Developed, maintained and prioritized the product backlog based on business value or ROI. Defined sprint objectives and outlined work in sprint planning. Led software discovery meetings to assess project feasibility and level of effort. Participated in scrum stand-up, planning and retrospective meetings. Worked with developers and Scrum Master to ensure there are no obstacles/issues in the way of software development.
• Miscellaneous duties included developing terms conditions and software licensing agreement documentation for new clients. Created and maintained standards for testing. Ensured information for annual SOC Type II audit is submitted and audit is completed.

Confidential

IT Program Manager

• Managed project portfolio, requests, and monitor IT resources at multiple facilities in the Jewish Hospital St. Mary healthcare system. Communicated project status to project sponsors, team members, and relevant stakeholders. Assisted in development of IT strategy, asset management, mitigating risk and resolving critical issues. Identified and discussed technology needs to improve facility business processes. Provided assistance to facility leadership for scoping technology components of facility capital and operational budget.
• Discussed, with facility and operational leaders, top IT issues around unplanned outages, desktop, applications and major systems. Discuss planned outages to make sure they don't interfere with facility operations. Worked with cross functional IT teams and vendors on facility projects and requests.
• Acted as a Relationship Manager and developed program to engage facility and corporate services leaders. Educated leaders on the IT organization, key policies, procedures and standards. Round with leaders to view potential issues and business needs that IT can address. Collaborated with leaders to improve processes and procedures with IT.
• Member of St. Mary and Elizabeth Joint Commission board IT liaison for ICD-10/HIPAA 5010 projects. Ensures IT met all state and federal standards in preparation for Joint Commission survey. Work with hospital leaders to develop training policies to better prepare clinical staff for IT standards that could be surveyed by Joint Commission. Work with hospital leadership for projects preparing for ICD-10/HIPAA 5010 requirements.
• Managed SLA's between Jewish Hospital IT and Dell Systems group. Reviewed SLA metrics to determine if agreements are being met and if there are opportunities for system/process improvement. Negotiated services based off of SLA metrics.
• Assisted on projects for health information systems Siemens Invision and Meditech for system upgrades and process improvements. Worked with project managers to ensure project deliverables were me t, vendor management, communication and mitigation plans.

Confidential

IT Project Manager

• Managed multiple projects as a project manager remote PM for AEGON IT AIT and business units that were supported by AIT. This includes creating and maintaining project plans, resource allocation staff contractors , managing project deliverables, creating maintaining project documentation, and ensuring the projects were within scope. Communicated project status to project sponsors, team members, relevant stakeholders and ensured project deliverables were completed within scope, time, budget quality. Created documentation for training and support for area that use or maintain product/process. Managed project teams with 5 to 30 team members.
• Worked with business unit executives, Sr. Management, sponsors, and stakeholders to do analysis for project submission and create project charter. Created presentations for initial project plans to obtain approval from business units.
• Monitor and control project schedule, budget and risks. Organized project meetings kick-off, steering, status meetings, etc. and negotiated resolved issues that may arise across the project that could have impacted deliverables or scope.
• Managed an average of 4 projects a month in various service areas internet, software development, server, storage, etc ranging in budget from 25,000 to 1,000,000.
• Managed project to implement new VPN system across all divisions that AIT supports. The implemented product supported 7,700 users in North America and Europe, reduced support hardware cost, and added user tools such as Blackberry and web tokens. Managed removal and deployment of VPN software to desktop assets.
• Managed project to implement a new process for reporting through the Remedy system used in tracking IT system changes and deployments. The project reduced the cost of software licensing, storage, and the complexity of the current system used to create reports.

Confidential

Implementation Manager

• Managed projects to implement gift card programs for clients. This included developing project statement of work, confirming client's business requirements, providing technical specifications, tracking project with a project plan, developing testing strategy and documenting the project implementation for historical use.
• Monitored the project from initiation through delivery. Identified project issues and develops resolutions to meet productivity, quality, and client satisfaction goals. Monitored the production of the cards to ensure they met the client's technical specifications and budget. Ensured all project deliverables are met.
• Worked with product development and sales team to develop new products for customers, research and develop loyalty programs enhance customer tools and knowledge. Assisted sales team on meetings with clients to provide product information and suggest products to customers.
• Researched resolved client setup and system issues in testing and during user testing in production.
• Led project team for implementation of Lowe's E-Gift Card and Personalized Gift Card programs allowing Lowe's customers to order gift cards from their website that can be sent directly to them via email or sent to the address of their liking.
• Led project team for the implementation of the Blackhawk Network Arroweye gift card mall. This project setup the transactions system for an online gift card mall with over 40 retailers and restaurant.