SUMMARY:

A highly motivated, team - oriented professional with 15+ years of experience including 10 years of senior-level leadership in IT software development and IT infrastructure. ITIL V3 Foundation certified. Experience in restructuring an IT Information Resources Management (IRM) office that included an implementation of an Information Technology Service Management (ITSM) system to ensure its services align with Information Technology Infrastructure Library (ITIL).

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

Sr. Project Manager

Responsibilities:

• Manage multiple projects relating to IT Ops Infrastructure- Communication, Network and Firewall Management (IT Security & Compliances), System Operations (Incidents/Change), Service Management and Disaster Recovery.
• Manage stakeholder and Vendors relationships (Contract and SOW management).
• Manage projects relating to Software Configuration/Testing/Implementation in supporting Content Live Streaming, Authentication and NOC (Wowza, Kafka, Zookeeper, OBIEE Docker, and etc.).
• Develop and deliver change management strategies as needed.
• Responsible for overall coordination, status reporting and stability of project oriented work efforts;
• Responsible for project budget including supporting financial and resource forecasts;
• Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately;
• Responsible for tracking key project milestones; and Manage project level issues, risks and change request processes.
• Provide senior-level technical consultations and support to Architecture Engineers on all IT dataflow and network layouts to improve network reliability and flexibility.

Confidential

Consultant

Responsibilities:

• Lead cross-functional efforts to implement and continuously improve end-to-end processes relating to ServiceNow (Service Desk).
• This includes obtaining a thorough knowledge of existing processes, data, systems, IS organization constructs and ensuring effective change management/communication to and between senior management, service owners, technical staff, and vendors.
• Standardize and anchor governance for service management processes.
• Optimize asset/configuration item (CI) control to track relationships, dependencies, accountability identification, location, maintenance, contracts and lifecycle status.
• Ensure compliance and security requirements are implemented and strictly adhered to by all service/system owners.
• Define and anchor Release and Configuration Management procedures.

Confidential

Project Manager (Dev Ops)

Responsibilities:

• Manage multiple projects relating to integrated Business Intelligence platform, designed for Software-as-a-Service (SaaS) Cloud delivery and on-premise deployment as a software appliance. Confidential 's platform combines all the essential components to develop, deploy and maintain enterprise-class reporting, dashboarding and data discovery solutions.
• All components share a single unified layer of metadata and consistent end user experience.
• Responsible for projects strategic planning, budgeting to include supporting financial and resource forecasts;
• Responsible for obtaining and assembling project documents and reports,
• Coordinating project inputs into overall program status, and maintaining collaborative SharePoint site;
• Facilitates steering committee meetings;
• Manage project level issues, risks and change request processes;
• Support team as primary project escalation point for issues, risks as appropriate.

Confidential

Consultant

Responsibilities:

• Manage multiple program deliverables with a constant focus towards continuous improvement relating Confidential 's Oracle Financials Upgrade including Tax solution.
• Ensure that program delivers according to customer needs.
• Manage stakeholder relationships.
• Develop and deliver change management strategies as needed.
• Responsible for overall coordination, status reporting and stability of project oriented work efforts;
• Responsible for project budget including supporting financial and resource forecasts;
• Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately;
• Responsible for tracking key project milestones;
• Facilitates steering committee meetings;
• Manage project level issues, risks and change request processes;
• Support team as primary project escalation point for issues, risks as appropriate; and Accountable for audit requirements.

Confidential

IT Strategic Planning - Project Lead

Responsibilities:

• Restructured clients' IT Information Resources Management (IRM) office.
• Implemented an Information Technology Service Management (ITSM) system to ensure its services align with Information Technology Infrastructure Library (ITIL).
• Worked with multiple teams and managers at all levels to ensure cross-organizational support for ISO/IEC 20000-1:2011.
• Addressed the challenges of moving from a decentralized and difficult to measure IT service structure to a comprehensive process-driven business model to support the consolidation of IT services and solutions. Provided best practices based on ITIL guidance to focus on the design and implementation of processes in IT Service Management.
• Led a large team to implement client's enterprise applications.
• Focus included Remedy Incident/Problem Management, Remedy Service Fulfillment, Remedy Case Management, Service Level Agreements (Call Center) and other applications.
• Technical responsibilities included requirements gathering, workflow analysis and planning, and reviewing data and reference industry "Best Practices" standards as related to organization specific needs. Implemented IT Service Catalog contained in the Service-Now service management system. Service Catalog items are "canned" requests for IT services that users can make, such as request for data restores, requests for provisioning IT setup for new hires, or requests for computer hardware/software.
• Defined and documented precise business requirements and business processes. Analyzed project scope and created detailed requirements documentation. Coordinated with technical development team to ensure complete understanding of both technical and business specifications.
• Planned, designed, tested and implemented an HR system (Oracle) that will serve as the single source for a full range of automated HR information services.
• Planned, designed, tested and implemented a Financial Management (FM) system (Oracle). This web enable application will serve as a single source for Government Agencies to create, view, accept and monitor purchase orders.
• Managed multiple projects for clients in the Washington, D.C. area in developing system functional requirements, developing and executing testing plans (SIT, SQT, and UAT), regression testing, and training staff and key stakeholders on system enhancements, interfaces, and new system implementations.
• Major systems include HR system, FM system and Business Intelligence (BI) tools (Microstrategies, Web Intelligence, BOXI & Cognos).
• Led the efforts in planning and drafting Risk Management approach. Assisted client in developing a governance framework that takes into account of the existing governance structure and focuses on the areas of accountability, decision-making, issue resolution and communication.

Confidential

Business Process Improvement - Independent Consultant

Responsibilities:

• Provided consulting support for a Confidential to align their management capacity and business processes.
• This effort included establishing project goals, developing project plans, developing standard operating procedures (SOPs), developing performance metrics, developing new business practices to increase revenue.
• Worked closely with V.P. of Operations and Directors of the Home Health Agencies on projects relating to streamlining end-to-end clinical and business processes, and their IT department to create electronic medical records (EMR).
• Gathered and documented user requirements into requirement document; mapped out and defined process flows capturing business rules

Confidential

Project Manager

Responsibilities:

• Led large teams of consultants to ensure the proper scoping, refinement and completion of projects with the stakeholder entities to achieve effective, efficient and quality service delivery. Develop and deliver change management strategies as needed.
• Responsible for overall coordination, status reporting and stability of project oriented work efforts; Responsible for project budget including supporting financial and resource forecasts;
• Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately; Responsible for tracking key project milestones;
• Facilitates steering committee meetings;
• Manage project level issues, risks and change request processes.
• Led the efforts of a team in planning and drafting acquisition documentation to satisfy both regulatory and statutory requirements for all milestones and phases.
• Provided advice and guidance in acquisition processes to various acquisition Program Managers (PMs) to achieve cost, schedule and performance goals.
• Served as a facilitator for multiple RFPs' source selection processes.

Senior Management Consultant

Responsibilities:

• Led multiple projects relating to Organizational Transformation for multiple functions i.e. Payroll Processing, Building Maintenance and Repair, and Information Technology function.
• Led development effort in both Performance Work Statement (PWS) and Most Efficient Organization (MEO).
• Provided consulting support for various clients - to align their management capacity and business processes.
• This effort included establishing project goals, developing project plans, developing standard operating procedures (SOPs), developing performance metrics, and developing new business practices.