SUMMARY:

Senior level professional with Information Technology, Financial and Operational experience in broad based systems design, development, implementation and support. Strategically and cost effectively utilized technology in alignment with corporate goals. Consistently improved delivery times and service levels while reducing costs. Excel at strategic planning, building high performance teams, project management, and implementing best practices and continuous improvement programs. Engaged in functional, matrix and PMO environments.

PROVEN AREAS OF EXPERTISE INCLUDE:

Infrastructure/Software Development Office 365Costing & Budgeting

Contract Negotiations and Management Web Development/E - CommerceBusiness Process Improvement

Security AssessmentSystem Migrations/IntegrationsEnterprise Implementations/ERP

Strategic DesignPolicy & ProceduresWaterfall & Agile Methodologies

Cloud ComputingSarbanes-Oxley 404 (COBIT) IT Governance

Business IntelligenceProject “Turnarounds”Financial Reporting

Disaster Recovery/Facility Relocations “Big 4” Management ConsultingCollaboration tools (Clarity, HP PPM)

TECHNICAL SKILLS:

TECHNOLOGY MANAGED: Network/Cabling, WAN/LAN, CISCO Routers/Switches, Data Center Build Out, Hyper-V, VM Build, Architecture Design, SQL, Web Hosting/Migration. Monitoring, Backup, Installation of Workstations, Audio Visual, ERP systems (Oracle 11i e-Business Suite, Lawson), VOIP, Security, Verizon MPLS Circuits, AT&T Backup (Internet) Circuits, Racks and Power, MFDs, HP Servers. IBM Mainframe System/390 & AS-400, Windows & Linux O/S, Cloud Computing, colocation sites, firewall, mobile services, wireless topology, repeaters & hubs, end-to-end encryption(E2EE).

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Florida

Project Manager

Responsibilities:

• Successfully co- managed with 3rd party vendor Miami Data Center network Refresh
• Phase I Core & WAN
• Phase 2 Switches
• Completed preparations for future Remote Off Refresh including 60 targeted sites

Confidential - Ft Lauderdale, Florida

PMO Project Manager

Responsibilities:

• Successfully upgraded Penrad & migrated application running on a Windows 2003 server to a 2008 server.
• Analyzed existing deployment and downgraded MS Office versions that did not require access
• Managed new HR/Payroll system (Workday) integration interfaces ( 20+) ( i.e. Kronos, Parallon, clinical imaging, patient care systems etc.)
• Managed replacement of POS system ( Horizon) to Digital Dining
• Served as in house mentoring subject matter expert for several budding Project managers
• Developed and maintained project portfolio inventory ( 87 ongoing projects)

Confidential - Miami, Florida

PMO Project Manager

Responsibilities:

• Assure infrastructure & software integration for new acquisition and ramp up acquired site for expanded business
• Buildout of infrastructure at new facility in York, PA (including network routers, switches, cabling, VOIP, SAN storage, LAN, WAN, VMware, Exchange, VPN, Firewalls, Active Directory, DNS). Project included Web hosting and integration
• As a function of normal infrastructure maintenance, mainframe (and some distributed) software and maintenance is being upgraded for a number of primary software products and related supporting software
• In order to support the growth the infrastructure technology Confidential needed to align with this business expansion by providing: growth in processor power by 100%; increase in memory by 800 %, expanding storage capability in excess of 100 % and deliver 24 X 7 support switches, cabling, VOIP, SAN storage, LAN, WAN, VMware/Citrix, Exchange, VPN, Firewalls, Active Directory, DNS, web development for new business applications (i.e. Buyers, Remorse) and convert Broadtech's internet facing domains transferred over to Confidential for ownership

Confidential, Boca Raton, Florida

IT Planning & Governance Consultant

Responsibilities:

• Assisted senior management of customer facing systems (retail, merchandising, marketing, web development/e-commerce) in defining IT governance model for merger with Office Max
• Developed project plan and scheduling model for first “beta” store conversion readiness (I.e., hardware, software, inter project dependencies, financial and resource requirements)
• Reconciled budget and actual data between Clarity and Oracle systems for since inception to date

Confidential, Boca Raton, Florida

Infrastructure Project Manager

Responsibilities:

• Managed Oracle High Availability / Disaster Recovery implementation
• Designed and implemented 5 phase project plan and MS Project Schedule
• Built SharePoint Project site as document repository and communications center
• Held weekly status meetings to resolve open risks, issues, action items
• IT Governance - Issued monthly Executive presentation - Toll Gate review
• Results:
• Establishment of best practices:
• Developed RACI matrix to define roles and responsibilities and monthly % effort utilization for all resources
• Established toll gate reviews as part of phase gate control for a waterfall methodology oriented project
• Created communications plan defining who, what, when & how project information would be disseminated

Confidential, Orlando, Florida

Project Manager

Responsibilities:

• Managed new Asset Management infrastructure implementation
• Review of all 3rd party Vendor deliverables related to Discovery tools and HP Asset Manager
• Key stakeholder Communications management - 25
• Developed Internal project scheduling, forecasting, risk assessment, communications, action items, issues
• Executive Status reporting
• IT Governance - member of project steering committee
• Developed to be process work flows, integration points and internal controls
• Developed & maintained project Share Point site as a document repository and team collaboration site
• Establishment of a process driven, ITIL-based, industry best practice approach to IT Asset Management,
• Increased data integrity reducing manual input and duplicity of effort Reduced time and labor costs through automation Increased staff productivity
• Confidential systems headed as a trusted source for accurately tracked IT asset information in support of financial, contractual, and lifecycle planning functions.
• Change culture from reactive to proactive
• Enhanced Confidential, as a company, by raising CMMI level, thereby enhancing its image /presence in the global market.
• This maturity level encompasses compliance to the following industry best practices

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Hired on a temporary basis to initiate a "proof of concept" for the "Independence Portfolio Replacement System":
• Plan and manage the implementation of projects or program components, and ensure high quality delivery within scope, budget, and schedule without losing sight of the project's business goals.
• Ensure identification and full integration of all work streams and dependencies, which may be performed by globally dispersed team members, and which encompass technical, business process, and organizational change readiness work
• Communicate timely project information, issues, risks, or status to the various stakeholders through appropriate methods and channels.

Confidential, Miami, Florida

Senior Consultant

Responsibilities:

• Assisted with aligning company with ITIL v3.best practices for service operations for infrastructure hosting and collocation revenue streams
• Developed user manual for new help desk system (i.e. ticketing, project management, change management, web portal development for training)
• Developed training plan & curriculum for super user groups
• Conducted testing for all related business scenarios and scripts, using Agile Methodology and MS Visio for process modeling to aid in GAP analysis

Confidential, Orlando, Florida

Senior Project Manager

Responsibilities:

• Full PMO life cycle development (initiation throughout closing)
• Full migration implementation using “waterfall methodology )
• Process improvements using Confidential proprietary guidelines, ITIL v.3 and SOX 404 compliance guidelines
• Enhancing the PMO process and reporting mechanisms
• Managed resources from the US, Asia and Europe

Confidential, Tampa, Florida

Program Manager

Responsibilities:

• Hired as the Senior Project Manager to manage all aspects of business process improvement project
• Working with 3rd party vendor (CISCO) developed GAP analysis to determine where the client is, where they need to be and how to get there (MS Project Server (EPM version 2007)
• Using Agile methodology, developed three phase project plan to assure appropriate process integration among the following process groups:
• Change Management
• Configuration & Asset
• Release & deployment
• Event & availability
• Demand & capacity
• Incident & Problem
• Project was global in scope requiring communications with stakeholders in several European & Asian countries, managing 20 client personnel

Confidential - Ft. Lauderdale, Florida

Senior Project Manager

Responsibilities:

• For SOX 404 compliance, ISO 9001, and ITIL Certification designed and institutionalized full SDLC policy, process, procedure & control for client for a new, publicly Confidential .
• Successfully completed 4 quarterly audits working with internal staff, KPMG and PWC.
• Using Agile SDLC Directed the development team for an on line intranet “Business Intelligence Solution Dashboard” yielding a 45 % increase in productivity as a result of business process improvement and as part of ITIL Strategy for appropriate long and short term business needs.
• Created change management process, project budget and project reporting database for 30 newly developed reports, KPIs and executive dashboard. (MS Project Server (EPM version 2007)
• Developed and maintained project budgets, “ ITIL Best Practices”, & project management methodology using PMBOK (PMI); including
• Strategy - Portfolio Management
• Design - IT Service Continuity, Capacity Management, Supplier Management
• Transition - Change Management - Validation & testing
• Operation - Incident & Problem Management
• Managed the development of an Asset Management System for the IT department, resulting in the automated integration to the corporate General Ledger system and elimination of manual processing.
• Managed EDI development and integration into Web Portal (850 & 856) as part of Corporate B2B mandate
• Managed migrating of leasing system to original vendor for on going maintenance
• Financial Management and reporting
• Service Level Management with third party suppliers
• Improved IT Governance through SOX 404 compliance
• Web development for E-commerce integration of EDI
• Developed training sessions for as financial personnel as part of the organizational development
• Structured the development of a standard Charts of Accounts which facilitated the corporate reporting process, in line with ITIL IT Governance
• Improved quality of service
• Improved consistency of service
• Improved information and decision making
• Consolidated the monthly reporting efforts, resulting in 30 % reduction in the monthly closing process. And part of ITIL Continuous Service Improvement.
• Developed IT policies and procedures
• Conducted COBIT 4.0 testing in conjunction with PWC for 2006 SOX 404 audit
• Conducted IT due diligence engagement by as part of client asset buyout & ITIL Best Practices; resulting in successful sale of the business.
• Specifically focused on how IT services were currently managed by the business
• Authored system conversion plan for client ticketing/reservation system as part of due diligence engagement
• Developed engagement project schedule and assisted with project budget.
• Developed client recommendations for improvement based on PMI standards, “ITIL Best Practices” and CMM.

Confidential - Ft. Lauderdale, Fl

Responsibilities:

• Assisted Engagement Manager with project management functions: budgeting, status reporting, requirements gathering, change management, policies & procedures, and documentation. for conversion to Microsoft Dynamics ERP, using an Agile approach to application development
• As part of ITIL Service Transition Life Cycle & SOX 404 compliance guided the successful transitioning of new services into operation, documented over 150 current state process flows for parent and subsidiary companies; resulting in elimination of 25-30 redundant processes.
• Reconciled two years worth of historical converted data from legacy systems, including existing web site and EDI processes purchasing, invoicing, and acknowledgements.
• Produced new Financial Reporting & Data Warehouse package using Great Plains FRx.
• Conversion used an Agile structured approach.
• As part of Data Center conversion and ITIL Continuous Service Improvement, coordinated & developed, with subject matter experts, MS Access database to: identify, categorize, prioritize, resolve and close out issues. Documented system enhancements, ad hoc reports, data conversion, field training, benefits, external interfaces, time and labor management. All requirements had to meet governmental and SOX 404 compliance

Confidential, MIAMI, FLORIDA

Senior Project Manager

Responsibilities:

• Key contributor in implementing policy, methodology, process, procedure and organizational structure for the Program Management Office (PMO).
• Trained team of 7 junior project managers in methodologies and procedures
• Salvaged a large scale Oracle re-implementation that had soured by introducing PMI standards, change management and improved communications for the team of 27 consultants.
• Over a three year period, successfully completed various multi-million dollar financial, operational, and marketing and enterprise wide projects resulting in ROI.
• Revenue improvement and expense reduction initiatives included: Web Development for marketing programs, EDI/Oracle, Data Warehouse, Internet, and Call Center & IVR based projects, Churn reduction & facility relocations.
• Effort spanned strategic & tactical planning, research, project tracking & forecasting and reporting to senior management. Web development Projects were B2B in nature