TECHNICAL SKILLS

• Microsoft Office
• Jira
• Rally
• IBM Rational DOORS
• Clear Quest
• Business Objects
• Quality Center
• SQL
• CPO Toolset
• WEBEX
• Bridgit
• REO Business Applications
• Remedy
• Fidelity
• Bankruptcy Tracker
• DAVOX
• PACER
• VENDORSCAPE
• Toad
• Subversion
• MS Visio
• MS Project
• SDLC
• Agile Framework
• Waterfall Methodology
• FDCPA
• Bankruptcy
• Effective Multi - Tasking
• Team Oriented
• Strong Analytical and Problem-Solving Skills
• Deadline Driven
• Collaborative
• Self-starter
• Excellent Time Management Skills
• Great Attention to Detail
• Results Oriented and Forward Looking

PROFESSIONAL EXPERIENCE

Sr Business Architect/ Scrum Master

Confidential

Responsibilities:

• Collect information on the strategic positioning of diverse mortgage processes for clients to optimize and align programs to meet strategic initiatives effectively.
• Perform hybrid role of business analysis at project inception, and scrum master during implementation as needed by clients.
• Coach teams on agile framework, facilitate scrum events, protect team from outside distractions, team conflicts and remove impediments for the Development Team
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders, work closely with product owner to manage backlog.
• Direct and lead development team from project initiation through delivery of final product by maintaining focus on product backlog and project timeline.
• Create, maintain and prioritize backlogs, reports, burndown charts and other artifacts, present to senior management and external stakeholders, to promote and educate stakeholders on the use and value of optimized business architecture
• Analyze mortgage secondary market business processes to uncover gaps and audit findings, develop, document and implement initiatives to remediate those gaps and increase efficiency.
• Prepare and present reports and artifacts to senior management and external stakeholders, to promote and educate stakeholders on the use and value of optimized business architecture.
• Participate in local governance councils to ensure optimization of investments and best fit with target state architecture.
• Provide business architecture guidance, support, and share decision ramifications to business and other enterprise architecture teams.
• Partner with other departments to identify opportunities for enhanced efficiency in strategic and tactical efforts. Review and assess current and proposed projects for adherence to governing standards and policies.

Business Analysis Manager

Confidential

Responsibilities:

• Provide agile analysis expertise, leadership and communication skills to lead internal business teams to achieve project defined milestones and deliverables.
• Develop/enhance software in response to audit findings or new initiatives from the Federal Housing Finance Agency, in order to ensure compliance and increase efficiency and accuracy.
• Oversee the work of other analysts and delegate duties accordingly in an agile environment, train team members on new procedures and assist new analysts with the onboarding process.
• Craft communication with stakeholders and external customers regarding sizing level of effort, project prioritization, and cost benefit analysis to increase operational efficiency and alignment of business unit objectives.
• Perform Scrum Master Role and use Rally application extensively to craft and prioritize user stories, create and analyze iteration burn down charts and create User Traceability Matrix to provide tracking and transparency across teams
• Drive process improvement through development of new strategies for enterprise - wide consolidation of several legacy systems.
• Communicate with stakeholders, and effectively work with a development team to create appropriate software, providing direct feedback to teams using a quick and personal approach to solve business issues.

Business Analyst

Confidential

Responsibilities:

• Played vital role in deploying consistency and standardization throughout Mortgage Operations and produced quality analysis to significantly improve IT project implementations.
• Developed and monitored large project budgets for various initiatives by completing business cases and submitting business plans to senior management for review and approval.
• Provided expertise in creation of requirement documents, test plans, test cases etc. to ensure positive outcomes when implementing new solutions.
• Constructed business and technical specifications, process flows, system context diagrams and reports and roadmaps to ensure successful implementation of projects after deployment
• Created and executed business shakeout test plans in project which saved over 120 minutes daily in batch jobs, allowing the department to meet Service Level Agreements.
• Designed requirements for several releases that provided extensive cost savings to Confidential through automation of manual processes, elimination of End User Computing, and facilitation of outsourcing.
• Assessed departmental procedures, recommended process improvements, created, designed and formatted technical specification documentation including architecture diagrams and process flows needed to describe required system changes for development and other internal customers.
• Participated in testing, shakeout and acceptance of new scripts and software to identify defects prior to implementation to ensure effective operation of application once in production status.
• Performed research and follow up to resolve complex issues while working in partnership with servicers and management to mitigate risk.

Government Claims Manager

Confidential

Responsibilities:

• Evaluated procedures and identified existing and potential problems through effective communication with peers, clients and managers and provided solutions that improved efficiency and mitigated losses to Confidential .
• Spearheaded the production of web-based training for entire Credit Loss department as well as Confidential Guide re-writes for use on e-Fanniemae.com
• Facilitated training to internal and external partners in regards to remittance, bid instructions, reporting etc. in accordance with the Confidential guidelines to allow for more efficient processing and remittance of proceeds to Confidential . Recovered over $1Million in Advance Proceeds.
• Managed vendor relationships involving collections and loss mitigations and was instrumental in driving successful deployment of system enhancements.
• Responsible for government loans, FHA and VA loan portfolios in the loan modification process and liquidation option process, reconciling proceeds for Third Party Sales

Servicing Manager

Confidential

Responsibilities:

• Developed queries, analyses and reports and presented them to operations and upper management in a deadline driven environment.
• Identified, and implemented process improvements to increase efficiency by identifying trends in data and developing alternative approaches, responsible for compiling and maintaining monthly and annual delinquency trend data.
• Provided corrective action to meet business needs through analytical, methodical and resourceful approach to problem solving, root cause analysis, conflict resolution and negotiation strategies.

Portfolio Manager

Confidential

Responsibilities:

• Managed and analyzed assigned first and second lien real estate accounts to ascertain and initiate appropriate action, including recommendation of loss mitigation workouts, foreclosure, modification, short sales and deed in lieu of foreclosure.
• Reviewed and resolved foreclosure disputes during redemption stage up until REO stage.
• Managed and circulated excel reports to management monthly, performed extensive input and manipulation of data using excel and access in a deadline driven environment.
• Identified, initiated and implemented process improvements to increase efficiency within teams, responsible for compiling and maintaining monthly and annual delinquency trend data.