PROFESSIONAL SUMMARY:

Results - driven IT Coordinator with proven ability to establish rapport with internal, external and international clients at all business levels. Industry experience includes: Automotive, Manufacturing, Information Technology and Healthcare.

TECHNICAL EXPERTISE:

Windows: XP, Vista, 7 & 8 Professional; Databases: Oracle, Siebel, NASCO, MOS, AS400, DACOR, Peregrine Suite of tools: Service Center, HP Asset Center, DWNG, Procurement, Aries/Aldea Systems, Service Manager, Clear Quest, Mainframe (Irma LAN), eRelationship. Global Request System, COBOL, SQL, Visual Basic, HTML, Active Directory.

CORE KNOWLEDGE AND SKILLS:

High Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint, Visio), MS Project, SharePoint

Proficient in MS Publisher, Lotus Notes, Adobe Illustrator, Peachtree, PeopleSoft and Great Plains

Excellent Written and verbal communication skills

Excellent Time management & Organization skills

Solid knowledge of formal Project Management both Waterfall and Agile

Thorough understanding of basic SDLC processes

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Coordinator / Delivery Lead

Responsibilities:

• Collaborate with managers and team leads to assign resources based on implementation requirements.
• Create and format RFP proposal documentation.
• Develop and maintain detailed work plans and schedules using MS Project.
• Allocate resources, manage current costs and forecast ongoing costs to deliver project within budget.
• Develop and present project-related information to customers and executive leadership.
• Conduct daily sessions with new Group Delivery Office team members on implementation process and procedures.
• Conduct peer reviews for team members to confirm all project phases are documented and complete.
• Create, Update and Maintain SharePoint sites for the department.
• Administrative duties and tasks included but not limited to scheduling and facilitating WebEx meetings, prepare agendas, meeting minutes, proposals, marketing materials, presentations, follow-up on tasks and action items.

Confidential

IT Project Coordinator / Project Manager

Responsibilities:

• Lead in creating/maintaining document control of all catalogue specific processes for project managers and team via SharePoint.
• Lead migration of project planning documentation/ mapping templates, UAT (User Acceptance Testing), business readiness and full implementation for the on-boarding of new clients.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Draft/maintain business requirements and align them with functional and technical requirements.
• Handled processes involving Incident/Change Request Management & Request Fulfillment.
• Redeployment of service catalogues (also including hardware and software products) and service requests management systems.
• SME (Subject Matter Expert) on tool technologies and assisted team members via weekly meetings with questions or concerns.
• Coordinated daily meetings with team to discuss missed metrics report. Provided support and quality changes for team to improve metrics.

Confidential

Business Analyst / On-site IT Coordinator

Responsibilities:

• Managed team access to team directories, servers and mainframe system applications.
• Assisted in yearly GRS audits that involve removing and editing thousands of access roles from unauthorized or deleted users.
• Served as trainer for new hires to the Corporate IS &S, GPSC and Executive Teams.
• Acted as SME (Subject Matter Expert) assisting employees with any issues, questionsor concerns regarding the submission of requisitions.
• IT Asset Lifecycle Management; responsible for monthly budget estimation and forecasting for PC upgrades, retires and lease buyouts.
• Acted as a liaison for plant IT managers to resolve any issues or assist with any information that will result in the completion of a GRS request.
• Developed departmental request form for MAC’s (Move, Add, Change), ordering equipment /software. Improved efficiency, time and accuracy by 75%.
• Conducted monthly departmental audits for equipment missing and in-stock. Prepared Adhoc upon request.
• Prepared weekly reports from data received from team leader and/or management on all types of requests that missed internal metrics.

Confidential

Executive Assistant

Responsibilities:

• Provided diversified administrative support to the President, VP and other key personnel of the company.
• Organized, planned and communicated President’s schedule in a time-efficient and productive manner.
• Supported logistics for internal and external meetings, which includes scheduling audio/visual equipment, meeting space and catering.
• Answered and direct incoming telephone calls.
• Daily review, routing and distribution of incoming and outgoing mail.
• Created and maintained database of the president’s contacts, company contact lists, and office management forms.
• Coordinated domestic and international travel arrangements; recommended the most cost-effective itineraries, including hotel, rental cars and local transportation.
• Organized and maintained an efficient filing/retrieval system to facilitate information flow, storage and retrieval of material.
• Created correspondence, meeting minutes and status reports for various board meetings.
• Coordinate all new personnel with setting up workstations, desk phones and voicemail, user IDs and email addresses.

Confidential

IT Coordinator

Responsibilities:

• Served as initial point of contact for resolution of desktop / workgroup-related problems in a 50-user environment.
• Troubleshot, documented and resolved technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, hardware peripherals and e-mail.
• Set up workstations and laptops for new employees, configured systems, ordered all computer equipment (hardware/software, cell phones and pagers), ensured network connectivity, installed and tested hardware and software.
• Provided cost analysis/monthly estimated budget forecast for the departments IT budget, IT Asset Life Cycle Management; cell phone and pager inventory.
• Developed a systematic method to improve processing of trouble tickets which enhanced efficiency by 50%; problem resolution improved from two weeks to three days. Researched new system upgrades; provided status reports identifying potential incompatibilities.