SUMMARY

• Business Analyst with experience in all phases of Software Development Life Cycle: Gathering Requirements, Analysis, Implementation and Testing of projects.
• A smart working, motivated, sincere, committed, quick learner, detail - oriented team player with excellent communication, analytical, leadership, interpersonal and problem solving skills.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agile and Waterfall Method.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Facilitating JAD sessions with business users and development team to drive out detailed business requirements.
• Hands on experience in the administration, configuration, implementation and support of Salesforce CRM, and leveraging Force.com Platform, SAAS (Software as a Service) applications.
• Experience in gathering requirements for Salesforce custom object and validation rules testing as well as system upgrade testing.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents.
• Defining Test Cases, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT).
• Excellent Team Player with ability to think analytically and troubleshoot issues.
• Effective Verbal and Written Communication Skills.
• Ability work on multiple engagements at once.

TECHNICAL SKILLS

Requirements Management: Rational Requisite Pro, Enterprise Architect, HP Quality Center, Visual Studio, SharePoint

UML Diagrams/wireframes: MS Visio, Balsamiq, Snip it, Snagit, Axure

Test Cases: HP Quality Center

Defect Tracking: HP Quality Center, Rational Clear Quest, TRAC, Visual Studio, ServiceNow, SharePoint

SalesForce.com: Workflows, Approvals, Email Templates, Formulas, Testing, Validation Rules, AppExchange, Force.com, Data.com, Marketo, Workbench

PROFESSIONAL EXPERIENCE

Confidential, Princeton Pike, NJ

Program/Project Manager

Responsibilities:

• Track projects being worked for a Salesforce application called InterAct across multiple regions such as US, Canada, China, Japan, APAC using Microsoft Project Manager.
• Conduct meetings with stakeholders from various countries with various time zones to obtain statuses and to go over deliverables and end to end project management activities.
• Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.
• Proactively monitor, manage and report on execution of deliverables.
• Create Project plans, allocate resources based on their rates, manage expenses and track spending.
• Track projects against funding and resources available and escalate any deviation.
• Use MSPS to allocation resources, assign budget and rates.

Confidential, Princeton, NJ

Business Systems Analyst

Responsibilities:

• Document Functional Requirements, Technical Specifications/Requirements, Test Conditions document, Non-Functional Requirements where applicable. Modify Business requirements if required.
• Document software issues encountered in production, analyze the root cause, debug the issue when needed, make configuration changes or provide software updates or document requirements as needed for the IBIS application, and ensure an end-to-end resolution for the production user request or incident. Provide Production Support.
• Work with system developers, test teams, process managers, and end users to ensure proposed solution is delivered according to schedule and with the required functionality.
• Act as liaison between the business units and internal partners/external vendors for assigned projects by communicating accurate and timely updates to all stakeholders and leading reviews of business requirements and solution definition.
• Conduct regularly scheduled reviews of production issues to ensure quality and accuracy is delivered to the end-users.
• Work closely with end-users of IBIS, and internal stakeholders including Business Analysts, Development and Software Testing groups to provide creative solutions in response to user request, ensuring timely delivery, with minimal impact to IBIS production operations.

Confidential, New York, NY

Business Analyst/Systems Analyst

Responsibilities:

• Interview business users and stakeholders, analyze business requirements, and develop DuckCreek application on assigned projects or project phases.
• Create and fully document system requirements for assigned projects, enhancements or defects, including user interface specifications, user workflows, business rules, data capture, and validations.
• Conduct review sessions for completed system requirements with key business users and peers for approval.
• Develop User Acceptance Test planning documentation, including test scripts, based on business requirements.
• Supervise and provide guidance during UAT execution phase.
• Review, evaluate, and document new procedures and processes. Prepare studies, reports, and related information for decision-making purposes; perform analysis and prepare recommendations regarding proposals for improving various functions within applications.
• Review system capabilities, workflow, and scheduling limitations to determine if requested system change is possible within existing system and is within the scope of the current project definition.
• Participate in the design and implementation of training, including facilitation of user training.
• Perform miscellaneous job-related duties as assigned.

Confidential, Piscataway, NJ

Business Analyst

Responsibilities:

• Responsible for adding new users, profile setup and security settings.
• Created email templates/inbound emails for the users.
• Gathered requirements for Custom Objects, Tabs, Components, as well as configured various Custom Reports and Report Folders for different user profiles based on the need in our firm.
• Responsible for testing and launching Custom Objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in, and worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Understand the current Confidential workflow of issuing Life Insurance Policies.
• Responsible for testing after each system upgrade release.
• Worked closely with the Business Owner to define the Business Requirements Document (BRD).
• Facilitated and scribed Joint Application Development (JAD) sessions to identify business rules and requirements by brainstorming the To-Be workflow with Marketing, Customer Service, Underwriting, Finance and Fulfillment departments.
• Assisted Lead Business Analyst in maintaining project backlog and prioritization to enable timely and smooth execution of the project.
• Created Wireframes for the To-Be Process and got them approved by the Subject Matter Experts.
• Coordinated resolutions and Escalated issues to management as necessary.
• Provided weekly status updates and generated follow up tasks.
• Developed and maintained all operational flows using Visio.

Confidential, New York, NY 

Business Development/Liaison Analyst

Responsibilities:

• Peruse the financial statements and analyze prices, costs, and expenses.
• Developed new and foster existing client relationships with the goal of generating sustainable service engagements resulting in high customer satisfaction and reliable profit streams.
• Wrote proposals to buy contracts and give presentations to potential clients.
• Cumulated data, prepare, and analyze reports for staff meetings regarding company’s revenue.
• Participated in short term projects including client management, transaction trend analysis and reporting.
• Met and exceeded Target while helping the company strategize future revenue generating tactics.
• Assisted in Marketing, Branding & Programming initiatives.
• Acquired and managed multiple client accounts.
• Negotiated with clients, prepared advertising proposals & programming presentations to clients/agencies.
• Took marketing initiatives and assisted in marketing plans, online tactics, PR events, ground marketing & programming events.
• Interacted with clients in a professional manner and respond quickly to client’s needs.