Demand Manager Resume Charlotte, NC - Hire IT People

SUMMARY

A strong, calm, and analytical Project Management Professional (PMP) successfully implementing software, infrastructure, data, and demand management projects for 15+ years wifin a Fortune 50 company.

TECHNICAL SKILLS

Visio 2010; SharePoint; Windows 10; Dynamic Modeling using UML; Use Case Specialist; Prism Release Management; JIRA; Microsoft Offic

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Demand Manager

Responsibilities:

Defined enterprise - wide remediation mandates tracking process across multiple technology platforms and lines of business
Created new requirements and process flows for successfully implemented Intake tool upgrades
Defined new target metrics for Sr. Leaders and had them fast-tracked for one-moth implementation

Confidential, Charlotte, NC

Service Delivery Manager

Responsibilities:

Successful delivery of VADW Small Enhancements—Phase 2 initiative, providing key LOB performance measurement capabilities to BAC Vendor Administration (≈80 changes)
Successful delivery of VADW Small Enhancements—Phase 1 project, providing key LOB functionality in adherence to BAC Vendor Administration guidelines (≈50 changes)
Service Delivery / Project Manager for the Vendor Risk and Performance Management (VRPM) and VADW integration, delivering major enhancements and mitigating enterprise risk

Confidential, Charlotte, NC

Technology Delivery Manager

Responsibilities:

TDM for the Integrated Work Management System (IWMS) initiative, consolidating ~25 GCW applications onto one integrated platform over the course of three-plus years
TDM for the successful rollout of the Room Reservation Replacement initiative, an effort to implement an enterprise-wide conference room reservation application
Successful Names in Seats (NIS) deployment; goal is to assign employee names to spaces in an attempt to better manage BAC’s corporate real estate inventory re: moves, adds, and changes
Created a consolidated Cost Estimation and Forecasting template to the GCST team; provided a single view of multiple forecast workbooks, saving a minimum of 10 hours / month per person during financial forecasting
Successful deployment of the Electronic Data-driven Occupancy Tracking (eDOT) solution; determined space occupancy rate and targeted space for elimination; expected corporate cost saves of ~$130mm / year and space reduction of
Successful deployment of the Space Sharing self-identified audit issue (SIAI) solution to comply wif the BAC Information Wall / Space Sharing policy
TDM for the eC1 Version Upgrade ($1.15mm)
TDM for the Infact Infrastructure Upgrade ($100k)
Successful deployment of the iC3 Database Upgrade
Successful delivery of the Transactions and Investments initiative, resulting in ~$400k in annual saves for the Retail and Administrative groups in Corporate Workplace
Successful delivery of Avaya call center functionality for iC3
Intelligent Command and Control Center (iC3) Initiative
3-year (2007-2010), $70+ mm capital energy management initiative targeted for 3,300+ retail banking centers (managed ~$1.5mm Technology budget)
Initiated and led detailed business requirements definition effort
Led Technology Team Request for Proposal (RFP) software solutions evaluation
Led Software Pilot environment procurement and actual software deployment
Confidential during RFP and Pilot phases; key input for Vendor selection

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Demand Manager Resume

Charlotte, NC

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