OBJECTIVE

• Obtain a rewarding position with a fast growing, high performance company, where I can showcase my skills and abilities learned through years of experience.

TECHNICAL SKILLS

• MS Project 2013
• Google Spreadsheets
• FileNet
• BMC Remedy 7.6
• MS PowerPoint
• ServiceNow
• SQL Servers
• Oracle Primavera 6
• MS Excel
• MS Visio
• Lotus Notes
• SAP ERP
• MS Word
• Plutora
• SalesLogix
• Business Object XI
• MS Access
• SugarCRM
• Clarity PPM
• CA Agile Central/Rally
• BMC Analytics
• SAP Ariba
• Workfront
• Confidential Rational PM Tool

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Project Manager

Responsibilities:

• Trusted advisor to senior leadership supporting their high visibility programs focused on software systems modernization, COTS implementation services, and related change management;
• Lead and/or support program and project roadmap development, planning, scheduling, execution and support presentation development for executive leaders’ projects;
• Work with internal and external teams to understand requirements, approach and solution while moving between project delivery methodologies (such as waterfall and Agile) adapting style to the requirements of the project;
• Develop, maintain, and execute project plans and integrated schedules; Create, execute, and update the project plan and schedules/sprints;
• Provide project leadership to manage meeting facilitation, action tracking, writing, presentation preparation, and other administrative support; Support task prioritization and execution, identifying and ensuring dependencies and deliverables are met;
• Provide status reports and deliver presentations to leadership and project stakeholders;

Confidential

Project Manager

Responsibilities:

• Work closely with Infrastructure Teams and Infrastructure Project Managers to define and document functional and non - functional requirements;
• Facilitate the technical design of new application infrastructure and changes to existing application infrastructure;
• Act as liaison between project requestors and the infrastructure team;
• Facilitate traditional (waterfall) project management principles and practices;
• An understanding of systems architecture, change control, versioning, and environment management;

Confidential

IT Applications Project Manager

Responsibilities:

• Responsible for managing projects for automated integration with external warehouse systems for transaction processing in support of existing clients;
• Facilitate Agile ceremonies (Iteration/Release Planning, Daily Scrum, Backlog Grooming, Iteration Review/Retrospective) consisting of (80% MS Project) and (20% Jira);
• Delivery of Agile and Waterfall projects that would provide exceptional development process and business value for the project;

Confidential

Delivery Project Manager/ScrumMaster

Responsibilities:

• Responsible for planning, leading, organizing, and motivating agile project teams within a global infrastructure organization to achieve a high level of performance and quality;
• Facilitate Agile ceremonies (Iteration/Release Planning, Daily Scrum, Backlog Grooming, Iteration Review/Retrospective, Burndown and Velocity updates using CA Agile/Rally);
• Delivery of Agile and Waterfall methodologies for industrial control systems in support of CenturyLink’s vast network infrastructure and enhanced automation projects;
• Manage security development on converging LDAP/Active Directory identities, centralizing authentication services, and development of authorization management schemes to enable access to intellectual property based on identity and roles;
• Oversee the implementation of system automation upgrades and modifications, including planning, testing, scheduling and coordination and ensured that change management and defined Identity Management procedures for all assigned systems are executed in accordance with organization’s policies and procedures;
• Entry of approved financial information into billing system and reviewing entered information for accuracy;
• Software and hardware infrastructure implementations consisting of networks, telephony, servers, storage, security, databases, applications for CTL releases;
• Serving as a key liaison between Finance and Accounting functions; ensuring accurate and timely recording of project costs and revenue;
• Utilizing accounting transaction and reporting systems to generate reports, respond to inquiries, conduct research, and identify and resolve impediments;
• Responsible for managing numerous concurrent projects across the business;
• Support Product Owner in managing expectations for deliverables;
• Ensure all dependencies between projects are understood and managed;
• Clearly communicate expectations to stakeholders and subject matter experts;

Confidential

Project Manager/Scrum Master

Responsibilities:

• Manage multiple medium to complex SDLC projects using MS Project and Agile methodologies;
• Managed Cloud Installation Services development for Confidential Online Global Market Place Retail solutions;
• Managed development work for WPP, a multibillion dollar global hardware infrastructure and cloud based offering that included various vertical including (education, banking and financial institutions, digital and brick and mortar marketing, medical and telecom;
• Managed WPP product management offering solutions and CMS Product Wiki;
• Lead daily scrums and host meetings with global team of developers, product managers architects and solution designers;
• Delivery of Agile and Waterfall methodologies for SDLC and various automation projects;
• Facilitate Agile ceremonies (Iteration/Release Planning, Daily Scrum, Backlog Grooming, Iteration Review/Retrospective, Burndown and Velocity updates);
• Supporting the delivery of Authentication, Directory Services and Identity Management products / projects;
• Oversight on the development, implementation, and maintenance tools, procedures, and deliverables standards pertaining to Identity Management projects and services;
• Oversee and implement system upgrade and retail automation strategies;
• Document and oversight on testing and disaster recovery policies and procedures;
• Oversight on Implementation of Identity Manager tools for user management, Access Request forms/workflows and provisioning / de-provisioning of user access;
• Weekly cloud product offering reviews with Delivery, CIO/Pricing/Cost teams;
• Collaborate with IT, ServiceNow Administrators and business teams to develop and validate business requirements for new functionality or enhancements; coordinate with business groups to design ServiceNow workflow dashboards and modules; estimate work effort and determine duration of development activities;
• Produce Enterprise level reports, including compiling data from several different sources within ServiceNow system;
• Create and monitor vendor relationships with regard to global IT infrastructure teams, including establishing the organization’s proper mix of IT outsourcing and in-sourcing opportunities;
• Project focal on Pricing and Costing Tool database (SPEED);
• Responsible for loading and maintaining accurate offering features into SPEED for costing, pricing; Review tax and fiscal year variances, vendor invoices and asset accounting using SAP FICO modules;
• Focal on ASCA (Applications Systems Control and Auditability) which oversees Confidential application and business risks and assures their support of finance and regulatory processes for multiple global organizations;
• Weekly review ASCA impacted application releases and control points meetings;

Confidential, Austin TX

Project Manager

Responsibilities:

• Oversee nationwide hardware infrastructure PC Refresh and deliveries with MS Project management tools using ServiceNow management system;
• Update status in ServiceNow Ticketing systems on deployments and returns including:
• Review ticketing and monitoring dashboards for timely assignment of tickets;
• Quickly and accurately prioritize incidents and promote proper Incident Management;
• Experience in EAM business process consulting and requirements definition for enterprise hardware implementation;
• Consistent monitoring of vendor performance to ensure that SLA’s are being met;
• Distribute updates and communication emails to vendors and Desktop Support Operations; Extensive use of MS Project for tracking progress and milestones;
• Maintain department documents within FileNet; Provide data reporting using advanced Excel skills including pivot tables, basic macros, Vlookups in document management systems; Perform data analysis for asset reporting and inventory using Excel spreadsheets and exported data from various data sources;

Confidential, Austin TX

Project Manager

Responsibilities:

• Provide Microsoft’s Optimized Desktop solution value to customers andproviding technical contributions that support Windows 8, Office Pro Plus, and Office 365;
• Engaging Confidential deeper technical levels in assigned opportunities and being able to translate how MDOP (Microsoft Desktop Optimization Pack) technology solves business problems for Windows 8 (Enterprise Edition), Office Pro Plus, and Office 365 and Azure platform;
• Strong sales aptitude with the ability to lead in-depth technology discussions, articulating the business value of a product or technology;
• Key technical contact for Inside Sales team with potential customers;
• Deep technical skills with the ability to translate the feature and function set into customer solutions and win against the competition;
• Research newest developments in cloud capabilities and pricing for both Microsoft and competitor;

Confidential

Project Manager

Responsibilities:

• Analyzed invoices, lines, rates, tariffs, taxes, plans, usage, call volume, systems, and contracts resulting in cost reduction, proper invoicing and optimization of systems;
• Assured successful implementation of service agreements and provide reports/tools to measure performance based on those agreementsas well as respond to customer inquiries to determine appropriate product literature and pricing schedules;
• Proactively monitored orders and review with customers oncomplex data, service and projects using MS Project on several high visibility accounts;
• Confirmed provisioning information, resolved scheduling, shipping or billing problems; determined validity of warranty claims and schedules repair resources; changes production and shipping schedules;
• Coordinated the implementation for strategic initiatives for SBC’s Partner Alliances sales and technology divisions including various internet appliances, online gaming and various software retailers and OEM’s;

Confidential

Software Build Project Manager

Responsibilities:

• Planned and oversaw the successful rollout of VA software and related hardware and virtual machines in Windows environments for a specific intranet portal release using Primavera and MS Project;
• Participate in ServiceNow customization, testing, and release processes;
• Engage all facets of ServiceNow including, Core system setup (including the CMDB), Application Security, Integrations (including LDAP and Web Services), hands-on implementation based on functional requirements and laying out best practices for development, coding, and Software Lifecycle Management;
• Coordination and communication of the impact of planned releases to systems owners and program managers. Planned for systems implementation by participating in process design and implementation of efficient procedures for the distribution and installation of changes to IT systems;
• Coordination with Configuration and Change Managers to ensure that hardware and software being changed is traceable and secure and that authorized, and tested versions are installed;
• Responsible for P&L of labor tasks and associated skill sets to perform those tasks. Tracked and audited billable hours and budget in Primavera v6 and provided detailed tracking of billable tasks/personnel including DBAs, Systems Admins., etc.. Assigned tasks to team members and tracked billable time (SAP Ariba);

Confidential

Project Manager

Responsibilities:

• Facilitate and coordinate large scale hardware and software infrastructure and automation enhancements from legacy BMC Remedy 7.6 CMDB to ServiceNow systems;
• Ensure reconciliation of BMC Remedy CIs occurs on a periodic basis;
• Service-Now customization including, but not limited to: screen tailoring, automating workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations;
• Accurately manage transfers of records as well as update and document requests using the IT ticketing system (ServiceNow).
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Provide audit trail information that supports the CI information held within the CMDB;
• Coordinate with development team for configuration activities & improving the ongoing performance of Remedy 7.6 ITSM tools used to maintain software and hardware license information;
• Perform data analysis for Texas state agencies for software and hardware infrastructure weekly asset reporting using Excel spreadsheets and exported data from various data sources;
• Lead UAT and verification of performance for the implemented technical solution;
• Develop Functional Requirements for use with Service Level Agreements (SLAs);

Confidential

Project Manager

Responsibilities:

• Managed Confidential Techline pre-sales support to internal and external sales organizations, customer service and international customers for primarily Confidential /Tivoli’s Automation, Security and Storage software brands as well as Websphere, Lotus, Rational and Information Management;
• Manage and communicate pricing and licensing delivery for public and private Confidential Cloud services (SAP Ariba), (Passport Advantage) for national and global organizations;
• Responsible for resolving issues affecting billing and collection of payments associated to the assigned accounts, including purchase orders, sales order mismatch, requesting/escalating missing documentation required for revenue recognition, and pricing audit compliance (SAP Ariba), (Passport Advantage);
• Responsible to produce and manage reporting required by Finance for Sales and Receivables capturing (SAP Ariba), (Passport Advantage);
• Negotiate and drive additional software support to customers, partners and field sales teams; Coordinate special pricing bid opportunities with sales teams that included various Confidential Global Services and International sales teams;
• Coordinated with sales to comprise Enterprise Pricing & Licensing Agreements (ELAs) to fit client requirements;
• Establish communication channel with external/internal customers, vendors and periodic audit and software reconciliation review of end-user contracts and agreements;
• Close working relationship with sales organizations and vendors within various marketing channels (Education, Government, Mobile, Telecom, Transportation, Oil & Gas, Health and Insurance, etc.); (SugarCRM), (Passport Advantage);

Confidential

Project Manager

Responsibilities:

• Manage asset recovery program cycle and operations by communicating Confidential ’s suite of Asset Recovery Services from logistics, value recovery, recycling and disposal phases of customers used computers, networking equipment and peripherals; Ensure proper environmental procedures are strictly adhered to within the process;
• Project Lead and single point of contact throughout the program cycle with customers and Confidential ’s sales organizations that include public, education, retail, small/large business, global and government sectors; Meeting milestones and delivery dates in a very dynamic environment;
• Managed all related customer and vendor logistical project documentation using FileNet ECM;
• Manage transportation, provide flexible logistics, equipment disposition, and detailed security and environmental reports; Coordinate packaging and installation procedures; Provide quality assurance on services and deliverables; Complete invoices and payments to customers in a timely manner;
• Work with all second and third party vendors as well as customers on resolution of asset recovery, brand reputation and EPA regulations; Implement strategies that include growth and development of new programs and offers within the account;