Sr. IT Product Manager/Systems Analyst Resume

SUMMARY

Personable, results - driven corporate trainer and project management professional with over 18 years’ experience leading large, cross-functional teams, streamlining organizational processes, and integrating complex systems in highly stressful corporate environments while effectively executing training of stakeholders.
Exceptional communication and interpersonal abilities.
Reliably guide multiple concurrent projects and organizational change from conception to implementation.
Superb functional, business, process, systems, and impact analysis skills.
Fluent in IT development methodologies. Clearly defining, and delivering key business software requirements is part of my signature.
Foster productive, trust-based relationships with clients, vendors, and colleagues from diverse backgrounds.
Effective business partner, trainer, and mentor that consistently develops strong relationships with both internal and external stakeholders.

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Product Manager/Systems Analyst

Responsibilities:

Assisted in overhauling the organization as a change-maker, being outspoken and professional, working in tandem with my manager to make drastic changes to the responsibilities of the PMs and to increase the perception of PMs across the organization.
Responsible for migration of MAXIMUS servers to new data center.
Revamped weekly status reporting and “C” level reports for department.
Served as Release Manager for all HHSC Enterprise Applications New Development Program Support Services.
Managed database upgrade from Oracle 9i to Oracle 11i for all EST applications including the coordination of the creation of a new environment, testing and debugging this environment, and overseeing test plans and execution of all EST applications in addition to DBA team process for continually handling ongoing release activities.

Confidential, Austin, Texas

Project Manager/Product Manager

Responsibilities:

Developed and executed successful classroom and online training programs.
Spearheaded as Product Manager for travel and expense software package launch for 12,000+ users.
Configured the application.
Ensured all integrations to 3 separate financial systems and HRIS.
Performed all analysis and technical design.
Created all user guides/job aids/company correspondence/training programs required for the implementation.
Coordinated efforts with multiple departments as the company was utilizing three different financial systems at the time and in the process of converting to a fourth.
Performed all testing.
Became the system administrator and SME for the application until I trained a successor in order to manage other projects.
Drafted concise, user-friendly system user guide.
Coordinated employee data reorganization initiative for Human Resources.
Managed ERP conversion to standalone financial and HR/Payroll applications.
Consistently performed “Above Expectations.”

Confidential, St. Petersburg, Florida

Product Manager/Project Manager/Analyst

Responsibilities:

Consistently ranked in top 5% of all employees.
Drafted all training, job aid, and sales/marketing materials for employer-sponsored retirement products.
Created training courses for new and existing investment professionals.
Led JAD/JAR sessions with diverse business units.
Created efficiency strategy reports for senior management.
PM Business lead for proprietary development of eContributions, eliminating duplication of effort in current process and permitting both employers & employees visibility and maintenance capability for SEP, SAR-SEP, & SIMPLE IRA plans (first mutual fund company to develop such a system).