SUMMARY

• Improve business and product performance, customer satisfaction and competitiveness by leading projects that improve technology functionality and optimize workflow processes.
• Lead multiple managers and teams through full Software Development Life Cycle (SDLC); plan, structure and launch complex projects to be delivered by self and/or others; and rescue underperforming and Confidential - risk projects ensuring completion on-time and budget.
• Create executable and understandable project plans, documentation and status reports; lead project meetings and build culture of collaboration with direct reports/cross-functional stakeholders to enable timely communications and ensure positive outcomes.
• Build, mentor, lead and train project teams to deliver on all project phases including design, development, testing, training, deployment, and support.
• Ensure customer satisfaction by leveraging experience managing diverse projects to implement business and product software, enhance existing processes and technologies and build embedded software/control systems for new technology products.
• Deliver software development solutions that improve customer service processes, IT operations, call center efficiency, manufacturing automation, retail operations systems.

TECHNICAL SKILLS

• Complex, Large, Multi- Project Management Experience
• Software Development Life Cycle (SDLC) Management • Project Charter and Plan Development
• Risk, Requirements, Defect, Documentation, Milestone, Cost and Change Management
• Stakeholder, Client, Management, Analysts, Engineering, Security, Legal, Services
• Business and PMO Process Development • Cost and Performance Optimization • Quality Methodology
• Global Matrix Management • Project Team Build/Lead/Mentor • Financial Management

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• For USIT Change Management (CM), Process Team Lead
• Chaired the USIT Change Management Governance Board (2 yrs)
• Defined, implemented, communicated many changes to the CM Process
• Managed all USIT Change Requests, from conception, through development and test, to deployment
• Integration between USORT (Operations), Support, BAs, Development, Deployment Teams
• Documented the CM Process in the USIT CM Primer
• Managed on-going CM Process refinement, through assessment and incorporation of improvements
• With USORT, defined the Quarterly Owner/Operator Enhancement Review Process
• For USIT Defect Management, Process Team Lead
• Chaired Defect Review Meetings
• Covered SS6, NP6, RFM, eRestaurant, Cashless technologies (EMV Chip, Verifone, First Data)
• Chased-down many defects to closure, working with USORT, Development, Support, Deployment
• For Global Service Organization (RTPaaS), Project Management
• Facilitated review of Global SCCM/SCOM operations process with MS Dedicated Support Engineers
• Provided RSM management for Global Data Warehouse migration project, involving 6 geographic locations
• Managed 3rd Party Assessment of Confidential ’s Global Technology Platform Service, used for software deployment and support of over 250,000 devices, utilizing MS SCCM and SCOM technologies
• For eCommerce Integration Platform, Process Development
• Defined and implemented JIRA-based defect/issues management process
• Defined eCommerce Integration Project Activity Report
• Created method to track eCommerce Integration project tasks, using Email Offers Project model

Confidential, Lincolnshire, IL

IT Project Manager

Responsibilities:

• Enabled internal IT resources to focus on project delivery and completion; planned, structured and organized diverse call center and IVR development projects, created plans and standards and turned them over to internal managers for execution. Planned/facilitated next generation of Confidential enterprise IT database architecture.
• Delivered test bed for Prescription IT Group; delivered project on time and budget.
• Established project structure, charter, requirements and standards, enabling call center consolidation and shut down of redundant facility; turned over project to internal manager/team after initial “tee up.” Led feasibility study sessions concerning migration to Salesforce.com for case management usage and sunset older technology platforms.
• Led 8,000+ store IVR upgrade program, improving market competitiveness and customer satisfaction.

Confidential, Naperville, IL

Project Manager

Responsibilities:

• Collaborated with management to launch company; established business framework, defined product life cycle and managed business requirement capture and tracking.
• Launched initiative to achieve product compliance with FAA DO-160, DO-178, and DO-254 regulation for environmental, software, and hardware engineering.
• Created, documented and led process to capture significant portion of avionics product requirements using IBM Rational DOORS requirements management tool.
• Managed the process of the $72M contract from inception; coordinated the FAA cert with development, using a waterfall software development process.
• Collaborated with COO and VP/IT to create company operational frameworks, including corporate product development, manufacturing, marketing, support and quality.

Confidential

IT Project Manager

Responsibilities:

• Improved consumer service by directing projects to optimize technologies supporting bill payment by phone.
• Led initiatives to create consistent billing processes among various Western and Southwest operating regions, to combine features, call flow and functionality of diverse Regional Bell Operating Companies (RBOC) under Confidential & Confidential umbrella, in preparation to centralization of all customer billing and payment platforms.
• Ensured compliance with internal corporate process (Express), using Rational Unified Process (RUP) methods.

Confidential, Northbrook, IL

IT Project Manager

Responsibilities:

• Led completion of requirements analysis, project plan/contract and contract approval; created/managed financial tracking plan, project methodology, documentation, design, code/test methods and customer training.
• Managed interface development to AS/400 warehouse management system, LAN-attached workstations running in Oracle environment and applications using GUI interfaces and Visual C++.

Confidential

Software Project Manager

Responsibilities:

• Increased product sales by leading cellular product software development.
• Achieved SEI/CMM Level 3 Certification, by leading a single Key Process Area (KPA), for SEI Audit.
• Improved cycle times and workflow by implementing continuous process improvements.
• Created foundational Software Project Management Plan (SPMP) process document and established GSM Program Management Office (PMO); and mentored/trained four software project managers.