SUMMARY

• System Development Lifecycle Methodologies (SDLC)
• Resource Demand, Scheduling
• Financials, Analytics, Metrics, Executive Reporting
• Training, Team Building
• Quality Assurance, Change Control, Business Continuity
• Product Development

PROFESSIONAL EXPERIENCE

Confidential, Monroe, CT

Operations Officer, PMO/Senior Project Manager

Responsibilities:

• Spearheaded service call and customer relationship management systems. Accomplished tracking and reporting controls over sales, service scheduling, inventory, and fleet management, reducing staff by 3 FTE’s
• Reduced open receivables through new accounting administration system ensuring open items are addressed and collection calls are made as per schedule.
• Implemented new accounts payable system enabling the company to take advantage of vendor discounts saving 10 to 20% per invoice.
• Drove infrastructure improvement, reducing hardware, software redundancy, desktop and application upgrades, office 365 implementation. New backup recovery process ensured 100% operational readiness.
• Delivered web - site redesign with search engine optimization, google analytics, social media, mobile device support reputation filtering increasing sales by 50%.
• Implemented supply chain management, ensuring 100% on-time product availability as per project schedule.
• New Human Resources System (HRIS) realized simplified payroll processing, employee self-service tools.

Confidential, Middletown, CT

Vice-President, PMO/Senior Project Manager

Responsibilities:

• Created, executed strategic roadmap, implementing PMO governance, PM tools, SDLCs, eliminating 6 high-risk regulatory and 13 internal audit issues, achieving 100% compliance.
• Improved PM maturity through Capability Maturity Model Integration (CMMI) assessment, training programs,
• process documentation, procedures, workflows, standards and best practices, portfolio re-engineering.
• Implemented SharePoint bank-wide website, replacing legacy functionality featuring re-designed landing pages, collaboration tools, PMO, PM repositories, Eclipse Project Portfolio Management (PPM) application program interfaces (API), provided real-time business, IT project dashboards.
• Devised simplified, automated solution, classifying projects from changes, eliminating confusion and errors.
• Executed risk management refresh, introducing robust project, product, process controls, strengtaning adherence to bank-mandated, risk-tolerance levels and approval thresholds.
• On-boarded, trained 2 PM analysts assisting in project delivery, PMO oversight, documentation, training, project reviews, portfolio reporting, process improvement, achieving on-time program delivery.
• Key project team member successfully delivering competitor acquisition including 13 bank branches.
• Collaborated with CIOs, achieving 100% funding process compliance, through stringent oversight, aligning $30M U.S. portfolio with strategic roadmap and raising quality of health, status, risk, and financial reporting.
• Re-engineered monthly executive PMO report package, improving content, quality of forecasts with month-over-month performance analysis, SAP business objects automation, reducing prep time 60% and publication schedule.
• Steered HP Portfolio, Project Management (PPM) team in asset benefit-tracking featuring holistic views, life-span tracking, contributing to 100% Return on Investment (ROI) and Cost Benefit Analysis (CBA) reporting.

Confidential, Herndon, VA

Consultant, Senior Product, Project Manager

Responsibilities:

• Executed end-to-end business sponsored IT projects for Aetna Insurance, Hartford, CT. Liaised between organizational leaders and project teams.
• Drove risk-based information security strategic assessment remediating business applications, web portals, and infrastructure components of threats and issues through Operationally Critical, Asset and Vulnerability Evaluation (OCTAVE) tools.
• Completed security posture analysis for application development, eliminating threats and vulnerabilities using IBM AppScan secure coding Defense Information Security Agency (DISA) development checklist, and Security Technical Implementation Guide (STIG).
• Implemented project documentation standards, adhering to Defense Information Assurance Certification and Accreditation Process (DIACAP).

Confidential

Vice-President, Project Management Delivery

Responsibilities:

• Re-organized business operations, IT and PM, instituting Agile, and Waterfall SDLC Project Management Body of Knowledge (PMBOK) guidelines, scope change enforcement, resource management, and SharePoint pipeline manager, improving project delivery and new product time-to-market demand 60%.
• Introduced CBA, ROI project-based selection, reducing operational and headcount costs in excess of $10M by eliminating projects with poor return.
• Customer Relationship Management (CRM) leader, partnering with sales to implement Salesforce improving client portfolio administration. Cash Management sweep and on-line bill pay applications significantly expanded financial service product line.
• Overhauled business controls, processes, procedures, meeting SAS-70 audit compliance and application marketing parameters.
• Collaborated with IT creating infrastructure scalability review process, meeting web-access peak demands and circumventing throughput issues, customer complaints, and lost business.
• Administrated high-visibility, best-in-class leave management and benefits system, decreasing operating costs over $3.2M yearly through automation, employee self-service tools, and headcount reduction.
• Spearheaded strategic benefits administration system, web-based employer enrollment delivery, manual process elimination, with projected operating revenue increase of 75% over 3 years.For Specialty Risk Services Division:
• Executed worker’s compensation claims processing conversion to Texas non-subscriber, for Lowes, top revenue producer, salvaging client deadline.

Confidential

Senior Project ManagerEngaged on-shore

Responsibilities:

• Partnered with PMO Director re-organizing PMO, improved governance, PM controls, scope, schedule, budget visibility, using dashboards, revised status reports, revised project pipeline, expanded project repository, exceeding mandate by senior leaders.
• Executed weekly PM, stakeholder portfolio reviews, focusing on status, next steps, return-to-green plans for projects at risk, improving PM delivery performance 40% and customer relationship through transparency.
• Mentored PM staff in SDLC, time management, standards, best practices, being recognized by senior managers for volunteering and significant staff improvement.
• Implemented Serena source code version manager and build management, meeting Sarbanes-Oxley IT audit compliance and being awarded for solution design and program completion ahead of schedule.
• Collaborated with asset managers, delivering client transaction, holding extracts from data warehouse to data aggregators, exceeding delivery schedules for key client service.
• Partnered with custody leaders, re-engineering and overseeing high, net-worth client, on-boarding each with assets of $200M minimum on Global Plus asset management/trust accounting system and enabling anti-money laundering, and Office of Foreign Assets and Control (OFAC) compliance.

Confidential

Senior Project Manager, Associate Director

Responsibilities:

• Program leader driving end to end delivery of Federal Reserve Wire Network (FEDWIRE),
• New York Clearing House Payments (CHIPS), and Society for Worldwide Interbank Financial Telecommunication (SWIFT), Automated Clearing House (ACH) including, infrastructure, application and network build, message integration, tracking dashboards, and business continuity.
• Delivered global messaging program with new infrastructure, applications, process improvements that included SunGard’s MiNT Message Broker on SUN Solaris. Saved over $1m through staff consolidation, reduced messaging costs, increased FX straight thru processing. Reduced the risk of message delivery and clearing failure with global hub redundancy.
• Program leader for anti-money laundering and AML/OFAC compliance delivering application tools and workflow changes to screen messages to ensure regulatory compliance. Responsible for end to end IT program delivery including implementation, change management, process improvement, risk management, rules and internal control maintenance.
• Global program leader that developed plans, technical requirements, and leveraged resources for SWIFT migration to Alliance, a top 10 programs. Reduced operating costs by $1m.
• Collaborated with business units to develop business continuity plans for settlement systems. Drove implementation and rigid test schedules to safeguard against system loss and financial exposure.
• Managed AMTRACS stabilization and improvement program, a $130b per day money transfer system. Decreased operational risk preventing financial loss and credibility exposure.
• Drove roll-out of IBM MQSeries providing a standard for multi-platform messaging in North America. Ensured 100% message delivery with reduced application development and support costs.
• Delivered migration and consolidation for two mergers including PaineWebber insourcing. Proved bank’s ability to form strategic relationships and delivery of on-time quality products at reduced cost.
• Developed the concept and drove implementation of cross system message tracking and web-based reconciliation. Met executive objectives to improve reconciliation and intra-system delivery.
• Led re-engineering of automated web-based case distribution for PEGA FX investigations and claims processing significantly reducing business resource costs.
• Accelerated establishment of business service level agreements and metrics including key performance indicators and dashboards for production accountability and performance measurement.