SUMMARY:

• Dynamic, creative, and experienced Senior Level (Technical) professional with a track record of providing critical leadership for the implementation of next - generation technology solutions to support aggressive requirements of high-level business applications.
• Superior talent for interpreting customer requirements, delivering high level support and driving system capabilities to maximize business performance and minimize costs.
• Respected leader with the ability to analyze and disseminate technical information to audiences of all levels.
• Integrate business and technology expertise to formulate and deploy sophisticated technical solutions.
• Cradle to grave project management, task identification, project planning, and status review.
• High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results.
• Excellent business acumen skills with the ability to translate technical terms from and to business terms.
• Talent for fostering and leveraging collaborative relationships with internal and external resources to shorten project and development cycles, improve company effectiveness, optimize productivity, and reduce costs.
• Ability to interpret and translate technical language and deliver presentations to audiences of all levels.
• Lead Infrastructure/ Software development (Onshore/Offshore/Right shore) with a focus on long term delivery and ongoing strategy for internal/external clients.
• Results-driven, customer focused professional with extensive experience managing and turning around operations, leading people and project teams, implementing and administering multi-million dollar budgets.
• Expert in information systems technology, Architecture, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
• Strong communication, presentation, analytical and problem solving skills.
• Over 20 years in Infrastructure/Software Architecture, Development, Training and Delivery.
• Over 14 years in Infrastructure/Application Development Program Management/Project Management.

LEADERSHIP COMPETENCIES:

• Infrastructure - Software Business Operations Competencies
• Project Management Strategies
• Assemble/Train/Mentor High Performance Teams
• Infrastructure/Application Development Management
• Handling multiple projects
• Offshore Engagement & Coordination
• Large-Scale Global Deployments
• Strategic Planning and Execution
• P&L (Budget) Management
• Agile/Scrum/Waterfall Project Management/ Software Development
• Product Design & Development
• Support & Services - Client & Team Training
• Managed/Cloud Services Management
• Expertise in complete SDLC And PLM management
• Expertise in Enterprise Architecture
• Data Center Migrations
• Enterprise Software rollout

TECHNICAL SKILLS:

Languages/Frameworks: C#/.NET, Delphi, C++, Java, VB, WPF, WCF (Web Services), COM/DCOM, CORBA, UML.

Development Tools: Visual Studio, Enterprise Architect, Source Safe, PVCS

Databases: MS SQL, Oracle, MS Access, ISAM.

Development Automation Tools: Visual Studio Team Foundation System 2008/2010, Source Safe, Cruise Control

Enterprise S/W: MS CRM 3.0/2011, MS Great Plains 9.0/10, MS SharePoint (MOSS) 2010, CITRIX, VMWARE, MS Project, MS Project Server, Clarity, Planview, HPSM, ITSM, JabberReporting SQL Reporting Services (SSRS), Windows Reporting Services, Excel, MS Access, Crystal Reports

Methodologies: Waterfall Model and Agile Methodologies such as Extreme Programming and Scrum

Networking: TCP/IP, LAN/WAN, VPN.F5, DNS

PROFESSIONAL EXPERIENCE:

Sr Program/Project Manager

Confidential, Egan, MN

Responsibilities:

• Responsible for managing several Blue-Chip Projects of key initiatives and leading project implementations for several internal business segments.
• Developed project plans and managed project timelines, tasks, resources, and budget for Data Analytics and Reporting (MDM) projects, In house software (Multiple Accumulator) Implementations, and ETL projects
• Actively participated in Architecture/Solution definition, design, validation, and implementation.
• Resolved/escalated project issues to minimize impact to schedule and/or budget.
• Ensured project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary.
• Performed status reporting to communicate progress to project sponsors, key stakeholders and IT management. This includes IT scorecard and capital expenditures forecasting and reporting. Track project spending and ensure project costs are allocated to the appropriate cost centers.
• Responsible for creating project Forecasts and resource utilization metrics for management review
• Effectively interacted with stakeholders at all levels of the organization
• Simultaneously, plan and successfully implement multiple large, multi-disciplined software development projects following best in class software development and project management methodologies.
• Validated with the Solutions Architects/Data Architects / System Analysts that the business requirements and scope have been analyzed and documented.

Confidential, Eden Prairie, MN

Sr. Infrastructure Program/Project Manager

Responsibilities:

• Lead and managed up to 40+ matrixed team members of system design engineers, system build engineers and infrastructure technologists through the functional project managers to successfully deliver significant infrastructure changes in a large-scale enterprise environment.
• Managed project budgets in the $MM for and between three and five integration programs.
• Provided leadership in steering projects toward defined standard infrastructure solutions, platforms and best practices.
• Defined and managed project Scope, Schedules, Resources, Cost estimates and Delivery commitments within budgetary and scheduling guidelines.
• Responsible for managing project risks, assumptions and constraints and developing mitigation/contingency plans where/when appropriate.
• Lead and managed ORCA (Optum - Catamaran) PRE - integration projects: Projects include; server and storage installations, environment upgrades and data center migrations. Program manager for co-location infrastructure projects and activities. Managed Call/Contact Center network projects, vendor relationship and pipeline activities.
• Review the firewall work intake with the information risk management security standards and ensure the requests are in compliance and providing/procuring the necessary exceptions along with corrective action plans as necessary.
• Partner with Network/Firewall engineers when needed to ensure change requests are complete and will perform as required
• Implement and troubleshoot F5 (GTM/LTM), virtual firewall requests, ECC connectivity as requested
• Co-ordinate with the Network team and platform teams with the connectivity between the Catamaran and Optum data centers.
• Implement and troubleshoot changes requested by network & system engineers on Palo Alto, Cisco & Check Point Firewalls
• Responsible for Delegating, integrating various Infrastructure build activities, and resolve conflicts.
• Influenced senior leadership to adopt new ideas, products, and/or approaches when appropriate.
• Interacted with and reported regularly to executive project sponsors and senior technology leadership.
• Concurrently managed the infrastructure build-out on multiple corporate initiatives at all onshore/offshore datacenters.
• Ensured the infrastructure adheres to the standard requirements for security, availability, stability and efficiency.
• Projects have included Infrastructure provisioning in the United Cloud, Data Center Migrations, Enterprise Software upgrades/Rollouts, mergers and acquisitions and server migrations to new or existing datacenters, Authentication (single sign on), security implementations/integrations - implementing single sign on's along with integration to LDAP and AD as well.
• Most recently involved with projects integrating the Catamaran Organization with the Optum organizations.
• Projects involved the security integration, ORCA Data Warehouse/Optum Data Lake implementation, Prior Authorization System (PAS ) Upgrades, call center migration and call center IVR Implementation

Confidential, Mendota Heights, MN

Consultant

Responsibilities:

• Managed project review and implement technology standards company-wide, reducing redundancy and saving more than $250,000 annually on maintenance costs.
• Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Lead development of requirements, data models, and all documentation throughout project lifecycles.
• Creation of standard PMO documents (Project plan & schedules, various Client assessments and roles and responsibility documentation).
• Infrastructure Consolidations & Upgrades:
• Managed the infrastructure and telecommunications renovations for 21+ locations including International locations, upgrade of voice/Data systems.
• Led network and security teams through 5 corporate mergers and acquisitions with 100% operability.
• Virtualized all physical Hardware (100+ servers) into Physical VMware Hosts into a redundant and load balanced environment that allowed for scalability.
• Introduced and converted existing analog lines to a cost effective VOIP based Telephone network across the branches as part of a telephony consolidation/conversion project.
• Managed development/infrastructure staff administering 14 internet gateways in 33 global offices; assessed and resolved security threats and led major effort to consolidate internet entry points and standardize security hardware and software reducing security risks.
• Managed the consolidation and implementation of the Customer service to a centralized call-center/customer service in the corporate office.
• Architected and Managed project to develop and implement a Private Cloud based SaaS (Software as a Service) field operations Internet/web system called BASS (Branch Activity Service System).
• Managed the development of the Java based Mobile (Blackberry/Nextel) Data Capture application (Web services based)
• Replaced legacy operational systems to a cloud/Web based solution; provide oversight for this $5MM project and ensured timely project delivery.
• Managed the implementation of a Credit Card Processing System along with supporting transaction settlements with Card Processors.
• CRM Upgrade and Data Conversion: from MS CRM Dynamics 3.0 to MS Dynamics CRM 2011
• Managed the integration and implementation of MS CRM 3.0 including the associate data conversion.
• Implemented the interface between CRM and the field operations system
• Later, managed the CRM upgrade from MS CRM Dynamics 3.0 to MS CRM Dynamics 2011
• Interface Implementation w/ MS Dynamics Great Plains 9.0:
• Managed the interface implementation between BASS and CRM/MS Dynamics Great Plains 9.0
• Responsible for interfacing the Accounting/Payment data from the Field Operation System and MS Dynamics Great plains.

Environment: .net /SQL server, MS Project, SharePoint

Methodology: Iterative, JAD, SDLC, WBS

Confidential, Minnetonka, MN

Consultant

Responsibilities:

• Managed multiple (concurrent) project estimates, plans, execution and delivery using work breakdown structures, critical path evaluations, resource plans, project schedules, risk assessments, change control, productivity monitoring, issue resolution and weekly status reports.
• Led teams up to 35 Quality Analysts, Developers, DBAs, Network Administrators and Helpdesk.
• Managed project budgets with a cumulative value in excess of over 25M involving projects ranging from small to large.
• Delivered and implemented several multi-million-dollar Government ID (Driver's License/ Passport/Voter Id) Projects.
• Lead development of requirements and data models. Gathered requirements in meetings and 1/1 interview sessions with business stakeholders and end users.
• Managed the development code delivery to System Test and User training of said software applications.
• Managed the deployment of new software applications and upgrades to existing Clients.
• Created standard PMO documents (project plan & schedules, client assessments and roles and responsibility documentation).
• Drivers’ Licenses and Healthcare Cards: (Software Development & Implementation)
• Led a year-long full lifecycle project for a large Canadian province to re-engineer client’s ID systems from a low volume transactional system to a high volume n-tier database independent system.
• Responsible for responding to the RFP, gathering user requirements, leading the development and delivery teams, system implementation, data conversion from various legacy systems and delivery support to ensure successful technical integration.
• Responsible for transition and hand off of project to Government staff for in house maintenance and support.
• Managed and implemented several picture, photo credit card and ID card systems for large commercial and financial institution clients in the U.S., Brazil, UK and Australia.
• Delivered and implemented image and data capture applications for local and multinational financial Banks and (Card) Service Bureaus.
• Developed business justification and customer value for responsible areas.
• Presented business cases at customer visits, technical review board meetings and user conferences.
• Worked closely with customers to gather systems requirements and plan for future software releases.
• Developed training materials and led trainers on educating field staff on future software releases

Environment: .net, Java (J2EE), MS Access, SQL Server

Methodology: Waterfall, Iterative, SDLC, WBS

Confidential

Project Manager/Database Administrator/Software Engineer

Responsibilities:

• Provided leadership and database design/administration expertise to several clients to develop the organization's database management and workflow products.
• Led the development of core components, engaged with SMEs and internal Technical and Client Services units to define requirements.
• Collaborated with Business personnel/Quality Assurance team to enhance the development process and tasked with architecting, designing and rewriting the product from a single excel based application to a n-tier multi-database platform.
• Boston Scientific Market Forecasting Tool:
• Responsible for designing and architecting the database for a new marketing/sales forecasting tool.
• Notification system alerted field sales teams of new products to help them more effectively manage their product portfolio.
• Architected the database for Power Track, a settlements and Confidential processing system.
• Creation of the system allowed for client to perform SWIFT/ Confidential transactions between financial (International) institutions.
• Effectively developed and managed the handling of several hundred thousand financial transactions for the banking payment systems.
• Spearheaded the design and development efforts for the data conversion from multiple county databases in Minnesota to a single database.
• Responsible for data conversion for the Minnesota Courts Information System. Used ETL to extract data from all MN courts sites.
• Contributed exceptional technical skills to participate in the design, implementation and testing for the Automated data consolidation project from multiple MLS sources for CB Burnet.
• Data conversion responsibilities including extracting data pulled from multiple MLS sites in order to publish real estate information on CB Burnet’s website.

Environment: .net, SQL Server 2000

Methodology: Waterfall, Iterative, SDLC, WBS

Confidential

Software Project/Engineering Manager

Responsibilities:

• Played key roles on several projects that included Project Management / Architect / design / development / Administration of several n-tier client-server and databases and applications.
• Spearheaded the selection and implementation of a Product Data Management (PDM) system interfacing with Solid Works & AUTO CAD systems.
• Lead and Architect data capture systems for small, large scale client - server image/data capture applications for financial institutions.
• Developed training materials and led trainers on educating field staff on future software releases; relating new release functionality to current software implementations and preparing their customer’s for smooth transition.
• Manage Development Life-cycle (Requirements Gathering, Coding & UT, ST, UAT/CAT, and Production). Manage Program Level process engineering.
• Work with Unit/System Test as well as Customer test leads to construct Test Plans/Data, and monitor testing of new system deployments.