SUMMARY:

• I’m all about delivery, execution, and getting things done.
• And I’ve spent a good portion of the last 18 years applying those skills to the execution of large IT projects and programs.
• From a home - grown global cash flow forecasting system that we co-developed with a global treasury system software company and deployed in 26 months, to several implementations of SAS Fraud Framework tools with two different organizations, to a Salesforce-based Case Management system for a local bank.
• Across industries from automotive to government to health care to financial services.
• One of my key strengths is my business experience.
• This experience gives me the ability to understand problems and issues from the customer’s perspective, whether internal or external. I understand the “what keeps me up at night” type concerns, and translate them into technological solutions. I also understand and can communicate the ROI of the projects and programs I work on.
• And I stay close to the action on my projects and programs, so while I’m just as comfortable talking with the CFO as I am with the CIO, I can also work closely with business SMEs and developers.
• I was also quite fortunate to have had the opportunity to spend the early part of my career in Silicon Valley.
• While I worked there I learned a lot about the way they treat people, and I’ve assimilated that into my management style.
• So I treat both my onshore and offshore teams well, and that in turn attracts the best people to them.
• We then work hard as a team to deliver excellent results to our business customers.
• Because I recognize that the business is the reason that IT exists, not the other way around.

PROFESSIONAL EXPERIENCE:

Confidential - Detroit, MI

Program Director

Responsibilities:

• Primary IT face-off with Business Executive Director of the Enterprise Fraud organization.
• Responsible for providing technical and subject matter expertise and leadership in the development, delivery, and sustainment of applications and services for Confidential Fraud units.
• Serve as the primary liaison between Confidential 's Fraud units and IT
• Develop and drive technical strategy for Confidential based on technical objectives and business requirements
• Allocate and direct project and technical resources to successfully accomplish Fraud projects
• Manage Fraud application development and transition to sustain, ensuring compliance with Confidential project methodology, processes, and security and architectural standards
• Participate in proofs of concept to assist in defining Fraud technology direction and enabling Fraud business strategy
• Ensure effective communication between the business, the project team, and the architecture team
• Responsible for Release Management planning and coordination with internal/external teams
• Act as an Confidential System Integrator, managing multiple internal teams, suppliers, and vendors to deliver effectively
• Identify and manage project defects, risks, and issues to closure and provide proper visibility to stakeholders
• Work with project management counterparts to deliver broad-based, often complex, communication for internal and/or external audiences

Confidential, Wixom, MI

VP, Program Management Office (PMO)

Responsibilities:

• Developed and implemented a PMO from scratch.
• Created and implemented an appropriate project management methodology including templates and other artifacts; developed a project and program governance structure to oversee cost, schedule, and quality; implemented risk, issues, and change control processes; developed a robust status reporting process and weekly executive reporting cadence to facilitate transparency. Built trusted advisor relationships with IT and business stakeholders and executives.
• Created and implemented structured processes for onboarding new clients
• Doubled the productivity of existing resources
• Created and implemented quantitative status reporting where none existed
• Significantly improved and implemented internal and external project communication processes
• Created specific collateral to address Structure, Oversight, and Transparency goals
• Implemented custom methodology, templates, and project management processes
• Established criteria / requirements for tool based on new PMO processes.
• Researched tools and vendors, selected several to demo, and made decision to purchase. Implemented tool company-wide.
• Documented project management processes
• Created work flows, processes, templates, standards and reports
• Worked with project managers to load all in flight projects into system
• Established new project management process to load new projects in system
• Fully implemented with 220 active projects in four months
• Critical strategic web portal development project was six months behind schedule and over budget with no plan, no leadership, no structure, no processes, and no definitive delivery date.
• Took control of the project, refocused resources and reset priorities
• Created a detailed plan to deliver the product in 90 days
• Gained support for plan from divided senior leadership team, developers, and stakeholder group
• Established steering committee meetings with in depth actual vs plan analysis
• Managed project completion through launch
• Product/project delivered exactly on time per plan with no reduction in scope

Confidential - Lansing, MI

Program Manager

Responsibilities:

• Responsible for two full implementations of the SAS Fraud Framework software package in two separate Medicaid divisions within the state government.
• Implementing the SAS Fraud Framework package to substantially increase the State’s ability to detect Medicaid Provider fraud. $5 million project is scheduled to be delivered in 18 months. Scope includes requirements identification, securing access to data sources, facilitating data analysis, facilitating UI design and approval, managing the UI build and testing, and managing UAT, the implementation, and the warranty period.
• Implementing the SAS Fraud Framework package to substantially increase the State’s ability to detect Medicaid Enrollee fraud. $4.7 million project is scheduled to be delivered in 15 months. Scope includes requirements identification, securing access to data sources, facilitating data analysis, facilitating UI design and approval, managing the UI build and testing, and managing UAT, the implementation, and the warranty period.

Confidential - Detroit, MI

Program Manager / Delivery Lead

Responsibilities:

• Responsible for the delivery of multiple projects related to the implementation of the Health Care Reform legislation.
• Implemented a process and system change that will save the company.
• Developed detailed requirements, negotiated SOWs and WOs with vendor, managed development and testing processes, managed gate approvals and documentation development, and coordinated implementation.
• Ten month project was delivered on time and under budget.
• Developed detailed requirements for the implementation of this module, which would automate the formerly manual process of enrolling members into health care plans. Responsibilities included working with business staff and third party software vendor on detailed requirements development and integration across the program.

Confidential - Southfield, MI

Senior Delivery Manager

Responsibilities:

• Tasked with migrating to Linux and bringing all software versions to n-1, in brand new environments, five of Confidential ’s highest volume and most complex Sales and Dealer applications.
• Work included scoping the work, managing the hardware acquisition timeline, managing hardware configuration, managing the development and testing processes, coordinating the code merges from the existing production environments, overseeing the deployment of the applications and the cutover from the existing production apps, and managing multiple project budgets. All development and testing was done offshore.
• At peak managed 35 offshore resources.
• Overall goal was to rationalize, commonize, leverage, consolidate, and eliminate Sales and Marketing applications and processes worldwide and collapse from a systems and process perspective Confidential ’s regional application silo orientation.
• Responsibilities included the creation of an overall roadmap through the identification, definition, quantification, and sponsorship of global opportunities.

Transition Manager

Confidential

Responsibilities:

• Prior to beginning Transformation activities I was asked to manage the transition of Confidential Global B2C Managed Services and ITL environment from the incumbents EDS and IBM.
• This involved the creation, staffing, and implementation of an organization that included capabilities in application monitoring, level 2 support, incident and problem management, dba support, and change, release and security management.

Confidential, Southfield, MI

Director, Global Financial Systems

Responsibilities:

• Established comprehensive project methodology including documentation and phase reviews; established oversight and control processes including phase reviews, developed a robust executive reporting framework; implemented a weekly reporting cadence; and developed “trusted advisor” relationships with business and IT stakeholders and executives.
• Trained project management staff of seven.
• Defined, Designed, Built, and Deployed a Global Cash Forecast System
• System is now a commercial product offered by Confidential .
• Created a Global Business Projects and Initiatives Landscape Map

Confidential, Troy, MI

Senior Consultant

Responsibilities:

• Provided business consulting, project leadership, and project portfolio management expertise for process improvement opportunities and the development of customized business intelligence applications.
• Responsible for the management and delivery of projects and directing the activities of company, client, and vendor staff.
• Taught finance and project management courses to graduate and undergraduate students.
• Contributed to the redesign of the Project Management Certificate program curriculum.
• Taught over 500 students graduate, undergraduate, and certificate programs.

Confidential, Southfield, MI

Finance Manager

Responsibilities:

• Applied experience in process automation and reengineering to newly acquired businesses units.
• Streamlined business processes, automated manual processes, and improved decision support.
• Used Applix TM1 multidimensional database software and Hyperion Essbase.
• Automated the monthly close process and shortened report production by two days; significantly improved turnaround of pricing decisions and new business analysis.