SUMMARY

• Over 10 years of IT experience in analysis, design, strategic planning, project management, process improvement, compliance, testing and delivery
• Certified Scrum Master with 4 years of experience in Agile/Scrum principles and methodology
• Experience as a project manager in leading large enterprise software development projects that meet demanding time constraints and exceed expectations
• Proficient in maximizing business value by proactive engagement of product support teams, conflict and change management, and continuous improvement
• Engage in testing and administration spanning all facets of package software and SaaS application implementation
• Possess strong interpersonal, written and verbal communication skills to effectively communicate with stakeholders and team.
• Conduct ongoing evaluation of product performance to identify new product needs
• Experience with SDLC models of Iterative, Incremental and Waterfall.
• Ability to demonstrate a process for learning, documenting, and disseminating system information.
• Ability to seek out resources to gather information for troubleshooting and root cause analysis.
• Proven ability to work creatively and analytically in a problem - solving environment.
• Inclination toward UX with focus on improving user experience

Development: Lotus Notes

Technologies: J2EE, EJB, JSP, Servlet, JMS, DOM, JNDI, Struts, Ant, UML, JDBC, XML Schema, XML, Swing, Java Beans, Spring, Hibernate

Web/Application Servers: WebLogic 7.0/8.1, WebSphere

Web Presentation: JSP, Servlet, JavaScript, HTML, DHTML, CSS, XML, XSLT

Operating Systems: Windows 98/XP, Windows NT 4.0, Windows 2000 and Linux, UNIX

Databases: MySQL, Salesforce, Oracle

Tools: Agile/Scrum, SAFe, Storyboards, JIRA, Confluence, SharePoint, WordPress, AEM, Visio and Moqups

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Madison, WI

Responsibilities:

• Collaborate with the product owner and Business Analyst in understanding business needs.
• Conduct daily Scrum calls, bi-weekly Sprints, Sprint Planning, which includes breaking-down of tasks and estimation; desk checks, final review and fun retrospectives.
• Provide coaching to onsite and offshore team members, stakeholders and product owners.
• Facilitate backlog refinement sessions with the product owner and prevent scope creep.
• Ensure the team understands and adheres to Scrum principles, logs tasks and updates status in JIRA.
• Follow the corporate cadence of Scrum ceremonies.
• Prevent team from over and under commitment of user stories and aim for proactive handling of impediments.
• Update documents in Confluence which include Sprint backlog, quarterly reports, Sprint Review and Retrospective documents, references, user stories and user scenarios in JIRA and Confluence.
• Maintain burnup, burndown, velocity and bug charts, and flag and prioritize blocking issues.

Environment: Java, AWS, API, Dynamo DB migrating to Aurora, Java Microservices, AEM, Angular

Scrum Master

Confidential, Atlanta, GA

Responsibilities:

• Conducted scrum ceremonies, identified impediments and removed them proactively to ensure the Sprint goals were met and completed in a timely manner
• Prevented team from over commitment during Sprint planning and collectively determine the number of items to be delivered in a sprint
• Motivated the team by promoting the utmost involvement and feedback throughout the Sprint
• Collaborated with the product owner (content teams) to understand the stakeholders’ vision and help prioritized the product backlog
• Ensured scrum boards and burndown charts are frequently updated
• Promoted transparency to the stakeholders and the team by communicating valuable artifacts on an ongoing basis
• Designed Web pages in AEM/WordPress and create UX design, persona and empathy mapping

Environment: Java, JavaScript, UNIX, HTML, Web Sphere Application Server, Oracle, NetSuite CRM, API, AEM and WordPress

Scrum Master

Confidential, Atlanta, GA

Responsibilities:

• Contribute to product backlog grooming, sprint planning and sprints
• Empower teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
• Address and resolve most issues within 24 hours
• Track and communicate team velocity and sprint/release progress
• Assist team with making appropriate commitments through story selection, sizing and task definition.
• Foster team responsibility, self-accountability, transparency and self-organization
• Leverage coaching skills to help the team learn to solve its own problems
• Assist team in removing impediments by providing an understanding of the control and release processes

Environment: Java, JavaScript, HTML, SQL Server, Windows

Scrum Master

Confidential, Atlanta, GA

Responsibilities:

• Successfully guided the team in evaluating the core systems and creating plans for performance enhancements
• Proficiently organize and facilitate sprint planning, daily scrum, sprint reviews and retrospectives
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Collaborate closely with product owners on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Enact change and promote continuous improvement increasing the productivity of the Scrum team
• Empower the team to remove impediments or help remove the impediments when necessary
• Update Agile tracking systems to provide transparency on product and sprint backlogs
• Work with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Encourage technical excellence using pair programming and continuous delivery and improvement

Environment: Windows, UNIX, HTML, Force.com IDE, Apache

Project/Process Manager

Confidential, Atlanta, GA

Responsibilities:

• Provided task-based schedule and cost forecasts, capture and track program metrics and perform analysis, and manage project scope and client expectations.
• Create the Business Case, SOW, SLA, Project Charter, Project Plan, Action Log, Risk Management Plan, Status Reports, Budget, and Lessons Learned document.
• Evaluate product performance and lead continuous improvement initiatives
• Address product needs and identify risks to prepare risk mitigation plans and resolutions
• Implement internal Processes and Methodologies throughout the project lifecycle
• Lead development and implementation of the three sections of the project
• Provide project status to stakeholders and PMO on an ongoing basis

Environment: MySQL, PHP, Apache, Codeigniter, Windows Server with WAMP Server, Visual C++

Project Manager/Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Instruct and model Rational Rose principles of collaboration, iterations, team accountability and visibility; ensure consistent application of RUP across the enterprise
• Map out existing Business Processes and provide system-based solutions that increase efficiency and reduce operating costs
• Involve in Scope Phase, Gap Analysis, Testing, and Implementation
• Perform requirements gathering using JAD sessions, conduct user interviews, and prepare use cases and software requirements specifications (SRS)
• Create use roles, profiles and sharing settings
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Customize standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns
• Generate and analyze custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Develop process enhancements through automations including Workflow, Approval Processes, and Escalation Rules

Environment: Java, JavaScript, HTML, SQL Server, Windows

CRM Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Develop strategic recommendations for future product roadmap items based on competitor offerings, industry trends, usage statistics, and business process workflow statistics
• Define business priorities and requirements based on specific market and business needs
• Assimilate information from a variety of sources and develop a coherent strategy
• Assist in joint efforts with the sales and marketing department to develop scripted demos and training videos.
• Engaged in planning, research and proposal writing
• Increase business with new clients by creating customized marketing plans in Salesforce
• Coordinated and developed marketing campaigns to drive new prospects

Environment: VMS, DB2, SAP NetWeaver Web App, C++

Business Systems Analyst

Confidential

Responsibilities:

• Conducted feasibility studies and cost benefit analysis
• Responsible for discovering, synthesizing and analyzing information from a variety of sources, tools, processes, documentation and stakeholders
• Digitized insurance policies using Lotus Notes and Kofax engine
• Created the business priorities and requirements based on stakeholder and user needs
• Uploaded, change, save, compile, publish batch class, scan test document and test validation
• Transferred policies into the image-enabled system
• Performed user acceptance and functional tests
• Created FAQs, Help and a user manual for training and development

Environment: Windows, HTML, Domino, Lotus Notes, Kofax Engine, SQL

Project Manager

Confidential, Columbia, SC

Responsibilities:

• Defined the costs and estimation
• Created the business priorities and requirements based on stakeholder and user needs
• Conducted feasibility studies and cost benefit analysis
• Established KPI to measure how effectively key business objectives were met.
• Managed tasks and employees Confidential the call center
• Ensured tickets are accurately documented, prioritized and closed in a timely manner
• Created FAQs, Help and a user manual for training and development

Environment: Windows, HTML, DB2, Cisco IVR