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It Service Head - Deputy General Manager Resume

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SUMMARY

  • me am experienced IT leader capable of combining business acumen, technical knowledge, and analytical skills to lead technology - driven business innovation. Two decades years of experience in partnering wif business leaders and CEOs to understand their business requirements and in turn provide strategic direction, program management and functional and implementation expertise.
  • me has successfully lead the architecture, development, and deployment of highly scalable mission critical enterprise applications. me has broad experience in software product development including operating systems, middleware, and application development tools wif excellent understanding of incorporating Cloud, Mobility and Analytics into the organization for real-time business and enabling new formats of collaboration wifin employees and wif customers.
  • Experience in formulation of digital business strategies matched wif technology implementation to collaborate and compete in new markets and disruptive new formats. me had successfully managed large geographically-distributed teams. Demonstrated capability to mentor and grow team members into successful managers and senior technical leaders. me has excellent understanding of industries wif specialization in Heavy Manufacturing, Retail, Integrated / event Marketing and Automotive industry. me am proficient wif multitude of delivery models, including establishing a global delivery organization for ERP and CRM implementation services. .
  • Experience in IT management, Technology Architectures, Infrastructure management, developing SLA based service delivery models, managing global, multi-organizational teams; execute large ERP implementations / upgrades including evaluation, recommendation, planning & implementation.
  • Program managed large global transformation (Infrastructure or applications) along wif organizational change management.
  • Technology Leader wif rich experience in transforming traditional IT into a modern real-time responsive service. Excellent understanding of incorporating Cloud, Mobility and Analytics into the organization for real-time business and enabling new formats of collaboration wifin employees, vendors and customers
  • Experience in developing overall IT strategy which is in-line wif business objectives and develop, strategize and execute roadmap for mobility, analytics and cloud for traditional manufacturing organizations.
  • Lead the outsourcing deal for a large global enterprise including building RFP, vendor evaluation, contracting, transition, transformation stabilization and steady state support.
  • Team building - Developing talent, creating combination of tough goals and empowerment
  • Innovative reuse of existing capabilities for solving problems keeping strong process orientation
  • Leverage experience in creating different models of maturity outsourcing for all applications (AM & AD) and Infrastructure
  • Excellent understanding of customer facing processes across various industries wif specialization in heavy manufacturing, and automotive industry segments. Proficient wif multitude of delivery models, including establishing a global delivery organization
  • Develop Center of Excellence for Application / Infrastructure services.

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Head - Deputy General Manager

Responsibilities:

  • Recently created 3 year program road map for improving end user experience.
  • One of the project out of EUX program was to bring Confidential (20000 users across 150 locations) on to O365. dis includes implementing Exchange on cloud, Lync, Yammer (Enterprise collaboration) and Share point along wif dat ensuring TEMPeffective adaptation of those technologies wifin and across organization
  • 2nd project out of EUX was complete rework on Network infrastructure across 150+ Confidential locations and 4000+ dealers’ location. dis includes bandwidth augmentation, WAN optimization, Wifi as Service, Next generation firewall and preparing for SDN.
  • Executed complete infrastructure outsourcing deal for Confidential having 500 Cr for next 5 years. dis was including contracting, exit of existing partner & transition of new partner. dis deal was consisting of data center, Integrated Service Desk, Network, end user computing and Application Infrastructure towers. dis was includes Managed VMO setup re-badged employees.
  • Key member in preparing target operating model for IT organization for TML wif multiple global subsidiaries. TOM components included organization design, delivery and funding model, people and capability captured under the guiding principles defined by IT roadmap.
  • Managing all infrastructure services across all TML and its subsidiaries except JLR. Infrastructure team includes around 300+ team members of TML as well as partner resources. The user base supported are around 40000.
  • Managing application maintenance and development services for complete TML. TML has largest implementation of SAP and CRM in India having 10000 users for SAP and 40000 users for CRM. The application maintenance and development includes 400+ team members of TML and partner resources having 175 applications across TML and all its subsidiary except JLR. me was completely responsible for managing the SAP and CRM team along wif all projects executed across TML.
  • Managing Siebel CRM application, Call Center, Marketing, Mobiles, SMS marketing, Customer & Knowledge Sharing Portals, Data Quality, Data Archiving, Analytics, Learning Management Systems, e-Learning and Remote Training. Deployment, Sustenance and Training of 4000 Channel Partners across India and International Locations including 30000+ application users.
  • me am one of member of TML IT strategy creation and execution for next couple of years.
  • Developed End User Experience strategy and as a part of strategy completed full implementation of O365 product range across complete Confidential landscape for 25000 users successfully. The product landscape includes exchange on cloud, Lync, Share Point and Yammer.

Confidential

Global IT Manager

Responsibilities:

  • Managed complete program of consolidating multiple locations in Troy to create a Global head quarter by providing state of art infrastructure, back end ERP system as well as state of art design center.
  • Completely plan, managed IT SOX implementation starting from creating SOX policies and procedures and implementing those across all locations.
  • Completely plan and managed IT security initiative based on General Dynamics security policy. dis comprise of creating network segmentation, DMZ, implementation of IDP, IDS, SSL etc across all locations of AxleTech.
  • Implemented JD Edwards Enterprise One (Sales, Purchase, MRP, Warehousing, Finance) modules for some Troy, France & US Gear locations providing consistent reporting structure for management
  • AxleTech has 4 different locations (US Gear, Oshkosh, Troy and France). me has implemented work order, product costing, routings, BOM, Sales, Purchase & Inventory and finance modules at US Gear location on Enterprise One 8.0. Established process of releasing final drawings for preproduction or production through ECO process. MRP process was creating work orders and POs based on demand and forecasts which we had integrated wif Pre actor (advance planning/scheduling s/w) which will allow creating production schedule in Preactor considering material constraints, machine constraints, and resource constraints. Tracking mechanism is developed to track production based on release schedule. Provided facility to consolidated production schedule of multiple sites for aggregation level still maintaining the individual location control.
  • Successfully implemented wireless and paperless warehouse processes along wif other modules for our newly developed aftermarket business at Troy. The implementation is done by using Enterprise One 8.0 advance warehousing module. The picking and put-away process is developed paperless wif barcode terminals. The special technology paper is created to share wif Oracle on paperless warehouse implementation methodology.

Confidential

Senior Project Manager

Responsibilities:

  • Managing offshore development group for development of Upgrade toolkit.
  • Anchoring major pre-sale activity from delivery side in relation to new proposals starting from understanding project scope, creating structured solution along wif cost and timeline proposals.
  • Identify Infosys clients wif JD Edwards practice, pursue wif the clients through the respective engagement managers for opportunities
  • Created updated JD Edwards Credentials deck incorporating details of team expertise and experience in addition to the practice related information
  • Work to increase direct Infosys JDE presence in the account and also to increase the team size / scope of work and was working as a part of Executive Council for JD Edwards’s group.Sears ABD Implementation and Support- Project / Engagement Manager
  • Engagement consists of production support for Enterprise One 8.12 for two divisions of Sears ABD and implementation of 1 division
  • Implemented Enterprise One 8.12 in FBA division for Sears ABD
  • Managing support of two divisions having team size as of 10 people

Confidential

Senior Manager ERP Development - Detroit US

Responsibilities:

  • Upgraded existing JD Edwards One world Xe system to EnterpriseOne 8.10 for 10 locations worldwide on accelerated timeline.
  • Implemented job cost, Finance (AP, AR, GL, and Fixed Assets) and distribution, Rental modules.
  • Successfully completed oracle 10g rack installation and configuration
  • Retrofitted all custom development done in Xe to new JD Edwards version
  • Design and developed interfacing solution for all external applications, which were, dependent on JD Edwards.
  • Worked wif outside partners to decide roadmap for upgrade.
  • Created and maintained detail project plan and monitor the day-to-day progress, identified and resolving projects issues and constraints
  • Managed project resources, progress, timeframes and budgets wif results dat include
  • Reduce processing speed of outputs from hours to minutes
  • 40% reduction in traveling budgets by creating location leads
  • 100% consistency in business process across all locations.
  • Involved in evaluation of BI / reporting products for organization.
  • Does requirement analysis about reporting requirements wifin organization.
  • Designed the roadmap for BI implementation wifin organization.
  • Finalize the BI product for organization.

Confidential

Technical / Functional Manager

Responsibilities:

  • Implemented job cost, Finance (AP, AR, GL, and Fixed Assets), distribution and Rental modules.
  • Gather requirements for VAT localization and setup and configure the JD Edwards Xe to cater for localization.
  • Design and developed legal VAT reports along wif financial analysis reports
  • Design and developed complex interfaces for custom rental process wifin JD Edwards, which had facilitated automatic calculation of rental charges and shortages
  • Managed technical resources, timeframes and budgets wif results dat include
  • Reduce development cost by 50% by using offshore model

Confidential

Technical / Functional Manager

Responsibilities:

  • Implemented job cost, finance, and distribution modules.
  • Gather specific country requirements for VAT localization and setup and configure the JD Edwards Xe
  • Design and developed legal VAT reports along wif financial analysis reports
  • Implemented JD Edwards One world Xe system in 4 different locations wifin US
  • Implemented job cost, finance and distribution modules
  • JD Edwards does not has functionality of estimation for big projects. me has analyzed the estimation requirements, design the complete estimation system and developed the estimation system as add on module in JD Edwards. JD Edwards had given best customization award for the estimation system
  • Design and developed customized job cost reports, cost analysis reports, variance reports which was best tools for project managers to track the progress of the projects,
  • Design and developed interfacing solution for all external applications, which were, dependent on JD Edwards.
  • Worked wif outside partners to decide roadmap for upgrade.
  • Established the Offshore development center for all developments related to JDEdwards.
  • Manage and coordinated the offshore center.
  • Reduce development costs for company by 75000 per year by providing TEMPeffective offshore solution.

ERP Interface Developments

Confidential

Responsibilities:

  • me was one of key person in analyzing, designing and managing interface developments wif JD Edwards ERP. All interfacing applications had been developed in VB, VB .NET and ASP areas.M.P.
  • The interface systems like IGL (Integrated Global Logistics), IRP (Integrated Resource Planner), Inventory App etc. has been designed and developed.
  • Manage development team along wif offshore development.
  • Provide key information for planning and preparing yearly budget for Development activities across World.
  • Worked on solution for Imaging s/w interfacing wif JD Edwards and other legacy systems having web capabilities
  • Working on solution for Automatic Data collection for Time and attendance, material issue and property management processes as a project manager and discussing wif different vendors for their solution.
  • Working wif clients (like IBM, Cisco, Audi, Seibel, JD Edwards) on getting development projects for different services, which we provide, to them during out event management business.
  • Done evaluation of CRM products suitable for organization for sales automation, expense reporting and contact database management processes.
  • Working on solution for Self-service web based employee time entry considering Automatic data collection for JD Edwards.

Senior ERP Consultant

Confidential

Responsibilities:

  • Involved in complete implementation for JD Edwards (One World) Xe including Job cost, procurement and Finance as Technical / Functional Specialists
  • Allocation, monitoring and planning of work wifin team members and outside subcontractors involved during implementation
  • Study existing business processes and map them in JD Edwards.
  • Design new job show client show module in JD Edwards.
  • Design Sales forecasts module in JD Edwards Xe.
  • Design complex MIS reporting in JD Edwards Xe
  • Design XML interfaces wif web based system (IGL,Notes, Kit tracking) and JD Edwards.
  • During JD Edwards’s implementation, me was extensively involved in CNC work like creating new environment, deployment, package build, security etc.
  • Started involved in Siebel implementation at client site involving interfaces wif Baan and JD Edwards. So planning to get training in Siebel.
  • Involved actively in requirement study of converting ERP from BaaN to JD Edwards Xe.
  • Made Data conversion plan for BaaN/Triton to JD Edwards. Design complex data conversion routines on BaaN and JDE.
  • Actively involved in designing Web based systems (IGL me.e. Integrated Global Logistics, Kit Tracking, Kit Inventory) in ASP, Visual Basic and Java.
  • Design complex budget vs. actual reports and job cost reports wifin JD Edwards Xe.

Confidential

Senior BaaN Consultant (Technical and

Responsibilities:

  • Done Gap analysis for switching over from Triton 3.1b to BaaN series on BaaN projects.
  • Design selling price system for BaaN series.
  • Establish and started implementation of BaaN Series Project, Procurement, Finance modules
  • Allocation and monitoring of work wifin team members and outside subcontractorsM.P.
  • Set project and estimation business requirements in BaaN projects and suggested & designed required enhancements and modifications.Triton Multisite implementation:
  • Triton 3.1b implementation for Confidential . Johnson, a company dat builds, manages and executes auto shows.
  • Involved as functional expert for implementation of Project Estimation, Cost Analysis, Project control and Purchase Control.
  • Created process flows and prepared the functional and technical specifications.
  • Modified sessions in Triton.
  • Created integration test plan and executed unit/integration testing.
  • Created user documentation.
  • Reported to Information System Director from Confidential . Johnson.
  • Designed and developed specific systems including Master Show schedule, kit Tracking, project estimation, selling price and Management Reporting.

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