SUMMARY:

• Seeking opportunities as a Project Manager
• Are you looking for a Collaborative Leader in teh Information Technology and Services industry? Stop here You’ve just met a skilled professional wif success in leading and implementing large scale industry wide Infrastructure projects wif an eye on teh strategic goals, business need and return on investments.

TECHNICAL SKILLS

• Prioritization/Organization
• Citrix
• Microsoft Office
• Strong Communication
• Active Directory
• Basecamp
• Attention to Detail
• O365 Azure/Exchange
• SharePoint
• Conflict Management
• SCCM 2012

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Project Manager

Responsibilities:

• Remotely support Global PMO managing Strategic IT Portfolios for Tech Rooms performing data center re - builds upgrade/migration/decommissioning End of Version/End of Life servers and applications.
• Manage migrations of all existing servers off teh legacy clusters
• Validate scope of existing VM servers to migrate or retire from teh legacy v4.x clusters
• Consolidating servers in Tech Rooms to decrease hardware infrastructure and increase teh virtual space.
• Migrated data from HP servers’ due to end of life and procuring virtual machines for cloud storage for auto scaling and to reduce storage cost.
• Migrating users and devices from datacenters in Asia to North America to access their new cloud desktop.
• Resolving cross border and security dependencies for data transfer and migrations.
• Consolidating datacenters to decrease hardware infrastructure and implement more cloud resources
• Managing technology professionals in Application/Operational Readiness in preparation for Horizon VDI migrations and Citrix exits.
• Remotely managing multiple project stakeholders globally from cross-functional team as well as interfacing wif sponsors, technical specialist and vendors (Dell/VMware, WWT and Wipro)
• Developing project documents (Bill of Material, Expenditure processes, Statements of Work, Project Charters and Management Plans) to ensure stakeholders are engaged and timelines/scope and cost are realized
• Utilizing tools (Microsoft Office suite 2012/2016, Collaborate sites, Planview, and SharePoint) for centralized location of artifact access and using Service Now tool for creating solution and change request.

Associa IT Project Manager

Confidential

Responsibilities:

• Responsible for managing Network and Infrastructure projects (Data center, Network upgrades and new footprints) through all phases of a project life cycle to enhance user performance, save cost to teh business and stabilize teh infrastructure increase uptime.
• Lead a project to upgrade Cisco UCS. Performed environment discovery assessment and firmware upgrade for best practice recommendation through acceptance. Scripting was setup for automation of failover for application, movement of data and other automated functions. Decommissioned evacuated SQL ESXI 4.1 servers from UCS0
• Managed a NetApp to EMC VNX5400 install and fabric migration for improve performance wif minimal downtown time on teh business. Evacuated NetApp by migrating all data to teh VNX. Executed VNX Block Configuration as part of a Unified installation. Setup ESRS IP Client to existing ESRS installation and configuration. Conducted meetings wif customers to populate Fabric Migration worksheets. Managed teams to complete onsite visits to review layout post fabric migration. Documenting existing LUN layout and verifying teh migration methodology/strategy and process. Created test plans to verify teh installation and configuration of teh VNX. Approved knowledge transfer for best practices review wif documentation on new installation of VNX. Created backup plans for mitigations and remediation and retired all NetApp hardware.
• Managed a Data Domain project to migrate tape backups to digital for a quicker data recovery time wif remote access to teh Data Domain. Worked wif H5 on teh power requirements and procured fiber cards for installation. Partnered wif EMC vendor for rack, stack, IP and software integration. Setup replication and relocated DD2500 and re-established replication
• Communicated wif stakeholders on project expectations through requirement traceability and gap analysis.
• Performed Change Control process to review and execute approved changes
• Create project documents Charters and Project Management Plans to define/control scope, schedule, risk and cost expectations.
• Upgraded On-Prem Exchange 2010 to Office365 and Azure and implemented Office 2012 upgrade to Office365
• Managed project teams to integrate onsite/off sight branch offices from Windows environment to a Citrix VDI.
• Accessed collaboration tools to track and update documents (Trello, Basecamp and MS Project)
• Administer System Center 2012 R2 Configuration Manager for software distribution and upgrades.
• Liaison between teh business and teh outsourced support team to insure success service desk turnover. Lead a team System Analyst on teh service desk to provide escalated support to teh business.

Citrix Enterprise Migration

Confidential

Responsibilities:

• Supervised a team of 12 onsite techs and 10 offshore techs in Kuala Lampur, Malaysia to meet service level agreements wif Service Level Agreement wifin a 15-minute time frame.
• Monitored employees using several tools (NICE) to assure optimal customer service.
• Mentored techs to provide assistance wif troubleshooting for resolving known issues and acting as liaison for cross functional support groups.
• Maintained teh IT knowledgebase wif fixes and workarounds for unknown and known issues and request. Assist wif teh design of a second level support structure and trained in new implemented tools to streamline processes and procedures.
• Implemented a project to upgrade operating systems from XP to Windows 2007
• Interfaced wif third parties to install a network and cisco phone systems in portable locations for lower grade levels
• Established grants from teh Irving ISD and teh IRS acquire donated used computer equipment.
• Rolled out workstations in all class rooms PreK 3 -12, setup testing stations in teh library and trained all staff and teachers on new applications, system access and equipment use.
• Resolved technical issue from staff, teachers and students.
• Other responsibilities: Assigned as lead member of teh disciple and sports (Boys/Girls Basketball training and competition) committee.
• Provided technical and application support while troubleshooting applications for over 600 + end users who accessed Sybase and Wits server applications, Microsoft applications, access databases using Business Objects and UNIX environments.
• Performed software installations using remote tools such as Timbuktu Pro, Dame Ware and remote desktop; using Active Directory for maintaining Domain controllers, group and account creations
• Conducted Blackberry Server activations and created Peregrine and Remedy tickets for escalated issues.
• Lead a project to replace desktop wif teh next generation computers
• Worked as a loan processer 2 in teh loan processing depart on CarMax and Fifth Third accounts
• Provided application support for end users remotely using People Soft, SAP, Adobe and Microsoft Office Suite.
• Performed data entry for multiple dealership.
• Utilized Remedy ticketing system to track all issues for resolution or routing tickets to other resolver groups