SUMMARY

• Ambitious project management and business analysis professional with 18 - years of solid track record in delivering top tier performance. Savvy, results-oriented leader with proven success in managing and supporting multimillion-dollar projects for teh public and private sector.
• Performed requirement analysis, process mapping/modeling, UI/UX design, solutions implementation, and maintenance of new and existing management information system (Government of teh Shelf (GOTS) and Commercial of teh Shelf (COTS) for teh U.S. Department of Homeland Security (DHS), U.S. Housing and Urban Development (HUD), U.S. Department of Interior (DOI) and U.S. Health and Human Services utilizing teh Agile/Scrum framework.
• Highly noledgeable in process improvement and quality management Agile/Scrum, Lean Six Sigma (DMAIC framework), Software Development Lifecycle (SDLC), Capability Maturity Model Integration (CMMI), and ISO 9001:2015 .
• Worked in a variety of IT environments: ERP, CRM, HRIS/HRMS, Google Apps, SAP, Oracle, LAMP, .NET, WordPress, ASP.Net, Java, PHP, e.g. CodeIgniter, Laravel, Drupal, Apache, MediaWiki, and Joomla
• Proficient in an array of applications: Microsoft Office (MS Excel, MS Project, MS PowerPoint, MS Publisher, MS Visio, MS SharePoint, MS Word, MS Planner, MS PPM), VersionOne, Team Foundation Server (TFS), Visual Studio Team Services (VSTS), Atlassian Software (Confluence, JIRA, Bitbucket, Bamboo, Trello), CA Agile Central (Rally), CA Project Portfolio Management, Asana, Camtasia, Requisitepro, HP ALM, DOORS, CA Clarity PPM, Deltek, SPSS, Flash, Adobe Photoshop/Illustrator, Basic SQL, Tableau, IBM Cognos, IBM Maximo, Power BI, Goldmine CRM, Salesforce, Google Apps, WordPress, PeopleSoft, Microsoft Dynamics CRM, Section 508 testing tools: JAWS, ZoomText, Dragon Naturally Speaking

PROFESSIONAL EXPERIENCE

Sr. Analyst, Manager, SME

Confidential Arlington, VA

Responsibilities:

• Responsible for strategic business process modeling, testing and quality management techniques. Create and manage functional baseline to ensure workflow interoperability across development efforts.
• Capture high-level functional requirements and decompose them into traceable epics, features, stories and acceptance criteria. Ensure system requirements are compliant with relevant current and evolving agency policies.
• Develop high-level and detailed storyboards, mockups (UI/UX designs) and use case scenarios to TEMPeffectively communicate business processes with their components and related touch points in teh IT enterprise.
• Provide planning, coordination and facilitation of collaborative workshops with key stakeholders to implement business process improvements and gather functional requirements for Information Technology (IT) systems/software applications. Collaborate with Agency stakeholders to document standardized processes and map them in process flow charts as well as identify opportunities for process automations and improvements.

Confidential Washington, DC

Health and Human Service

Responsibilities:

• Responsible for managing a multi-million-dollar project. Accountable for project management, performance/quality improvement and agile/scrum implementation/coaching including planning and implementing minimal viable product across work streams while ensuring dat acceptability criteria and value-added results were met iteratively/incrementally within teh Division of Acquisition (DA).
• Collaborated with business units to ensure alignment of objectives/strategic goals and identify potential gaps/improvement opportunities; drove team performance by eliminating waste and fostering an environment of continuous improvement by identifying best practices, adopting standards and coaching/pairing across teams.
• Champion organization-wide noledge sharing; promoted noledge sharing through teh organization's operational business processes and systems by strengtaning links between noledge sharing and teh information systems and improving integration among information systems in teh organization to facilitate seamless exchange of information.
• Responsible for establishing and implementing quality assurance, compliance processes and overall quality maturity roadmap/plan per functional area.
• Discerned business needs, elicited, documented, and managed requirements to develop governance (Standard Operating Procedures (SOPs, handbook, process flows, performance metrics) per office under teh Division of Acquisition; ensured adherence to teh overall project plan/strategic objective.
• Translated business needs into technical requirements; acted as a liaison between business and technology.
• Created and maintained visual models (utilizing Tableau, Power BI, MS SharePoint custom workflow and scripting, MS Visio and MS PowerPoint) including activity diagrams, logical object models, sequence diagrams, UI/UX mock-ups/prototypes and drill-down metrics and dashboards.
• Aggregated data in one central repository and provides automated, analytically robust /drill-down and data visualization features for HHS Category Management reporting in Tableau.
• Created metrics, backlog tracking, burndown/velocity reports, and user stories etc.; forecast/map out deliverables in iterations; develop, analyze, and monitor performance metrics.
• Facilitated scrum ceremonies (daily stand-ups, backlog grooming, sprint planning, sprint review and retrospective) and coached team members on Agile/Scrum principals.

Confidential, Washington, DC

Department of Interior

Responsibilities:

• Technical lead and subject matter expert (SME)/advisor to teh Office of Acquisition and Property Management and Office of Financial Management
• Provided research, direction, UI/UX designs. implementation, automation scripting, training and maintenance of a robust, user-friendly interactive internal noledge management tools (wiki sites) with input from teh executive team and key stakeholders/process owners
• Ensured dat contents of teh noledge management repository were current, relevant, non-duplicative, and followed teh review and approval processes by leveraging collaborative features
• Supported creation and version control of collaborative content management system (CMS) to support leadership, reporting and information dissemination
• Developed training guides and Standard Operating Procedures (SOP) - how teh tools are structured, shared, controlled, and navigated
• Provided evaluation of process improvement measures - identify areas where technical or procedural noledge are missing; review historical data to identify areas where value-added noledge would improve service delivery/program efforts
• Organized customer workshops to do periodic noledge reviews and assure dat any resulting changes can be added to teh backlog
• Promoted collaborative environment by strengtaning links between noledge sharing and teh information systems, and improving integration among information applications to facilitate seamless exchange of information across applications and groups
• Provided support on external-facing Drupal Open Source CMS platform

Confidential, Washington, DC

Department of Homeland Security

Responsibilities:

• SME and trusted advisor who provided fluid communication amongst all TEMPeffected throughout teh multibillion dollar system modernization project, coached project teams to understand all required steps to successfully pass through teh iterative agile/scrum releases.
• Elicited high-level software requirements into concrete feature designs and architecture. Provided visualization support with Graphical User Interfaces (GUI), User Interface (UI) and User Experience (UX) designs and wireframes/mock-ups.
• Managed teh noledge management practices and encouraged use of teh new practices.
• Provided TEMPeffective coordination and facilitation of agile/scrum ceremonies, identified potential risks and potential process improvement initiatives while ensuring dat they adhered to teh Office of Information of Technology’s’ (OIT) clear priorities.

Confidential, Washington, DC

Housing and Urban Development

Responsibilities:

• Led requirements gathering, analysis, documentation and process improvement for a collaboration/social media agile/scrum cloud project with teh U.S. Housing and Urban Development (HUD), Office of teh Chief Information Officer (OCIO) and teh Office of Public Affairs (OPA) team as a Subject Matter Expert (SME) for a COTS product.
• Supported teh system definition process in developing teh software requirements by ensuring dat requirements were accurately reflected in teh business process and understood during teh design/customization of teh application including Section 508 constraints; developed GUI screen designs (UI/UX)
• Collaborated with internal and external units (business and technical) to develop detailed project workbook, which included project schedule, action items, wish list, risk & impacts tracker, lesson learned, roles and responsibility and communication plan; continuously review and updated/revised workbook to accommodate changes in project direction.
• Interfaced with senior management to provide and obtained information to build consensus regarding project direction. Managed scope and risk across teh project.
• Provided support to resolve project, vendor management, resource and design issues before they caused schedule delays.Participated and facilitated stakeholder meetings.
• Defined and developed communication plans and training requirements and materials; coordinated and conducted training.
• Implemented an innovative approach to share experiences across communities of practice/enterprise-wide.
• Identified reporting improvement opportunities by researching and collaborating with teh HUD/OPA team. Developed survey questionnaires for users to assess teh pilot phase of teh application. Also, generated a streamline process for teh service desk of teh new application.

Confidential Washington, DC

Programs Directorate

Responsibilities:

• Responsible for understanding government regulations with special attention to quality management and process improvement (business process modeling); liaison to teh deputy director, division director and program manager.
• Collaborated with internal and external business units in developing improved capabilities in teh areas of documentation; performed research, quality assurance, requirements gathering, analysis and recommend priorities, goals for future program needs, internal control changes and assessed impact on current procedures.
• Reviewed internal controls, policies and procedures to ensure compliance with applicable Federal guidelines and policies of teh U.S. Government Accountability Office (GAO) and Office of Inspector General (OIG).
• Developed FPS audit tool utilizing MS Excel macros and custom functions. Performed preliminary audit at FPS region visit. Interviewed SMEs at all levels to analyze policies, work procedures/operational methods for teh “as is” documentation and analysis stage (baselined requirements/developed prototype).
• Assisted in a special project on behalf of teh FPS Director on FPS border operations/security concerns; performed data collection, trend analysis and developed statistical spreadsheets/chart tools of border initiatives in northern (Buffalo, NY and Detroit, MI) and southern (El Paso, TX, Laredo, TX, San Ysidro) regions. Performed trend analysis on FPS incident reports and budget/actuals spent on contracts/PSOs and SWAs.
• Oversaw project management, communications and assisted as follows: analyze operating procedures to devise teh most efficient methods of accomplishing work in an agile/scrum environment: reviewed work structure, such as organizational change, communications, information flow, and guidelines within teh PMO.
• Provided support in process improvement initiatives; provided governance for policy guidelines. Developed and maintained program plan; identified and quantified risks, recommended risk avoidance/mitigation plans.
• Gathered information from existing documents and from subject matter experts in order to develop/draft and update data, such as management directives, white papers, user manuals, surveys, decision papers, assessments, briefings, Request for Proposals (RFPs) and procedural documents. Provided quality assurance for internal and external documents, reporting, and deliverables; created and maintained PMO templates.
• Supported accomplishments, lessons learned and progress reporting; responded to tasks requirements and tracked priorities.
• Acted as designated liaison within teh Information Technology sector in performing system/workflow and project analysis of division/office processes.
• Proactively identified and communicated policy changes to client and impacted business resources.
• Developed and maintained a master program schedule/milestone plan dat includes historical data as well as current activities and maintain a comprehensive program documentation library. Monitored multiple projects including teh planning and implementing new computer equipments, sites, and services. Monitored and evaluated progress and success or failure of project.
• Performed SharePoint management and intranet site content management.

Commercial Consultant (Lead, SME, Sr. Analyst)

Confidential

Responsibilities:

• Responsible and accountable for project management and business analysis directed toward strategic financial and organizational objectives in teh PMO group. Worked in conjunction with teh Project Manager to manage teh budget and asset plan (4.5 million dollars) during teh agile go-live phase. Ensured dat teh budget plan and asset tracker was continually updated. Performed auditing/analysis on project invoices and monthly actuals/charges; Provided financial/accounting reports in MS Excel; communicated directly with Project Manager regarding status and progress of initiatives and current financial status of project; participated in financial reviews
• Maintained continuous alignment of financial scope with business objectives and made recommendations when necessary to enhance TEMPeffectiveness toward teh business result. Collaborated directly with business units to access teh financial impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent fiscal structure. Identified and analyzed budget requirements and defined teh scope of activities required to address issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Provided development support and maintenance on cost model (cost/benefit analysis); reconciled project costs and actual expenditure. Performed invoice/PO reconciliation, tracking, analysis, documentation, and management; responsible for mapping WBS entities to POs and actuals for asset/budget model accuracy and classifying assets by capital vs. expense; Responsible for providing proper documentation of financial records, so accurate budget forecast could be formulated
• Performed GAAP analysis, project tracking and asset/budget management for project assets (software, hardware, actuals/capital, expenses, and labor costs)

Confidential Charlotte, NC

Project II - Corporate Real Estate

Responsibilities:

• Supported teh PMO management with project development through analysis, documentation, implementation, and post-production support
• Responsible for communicating status to senior management and stakeholders as appropriate. Hands-on experience in creating and updating project plans and tracking defects.
• Provided ongoing project management support of 5-21 concurrent Wachovia/Wells Fargo Securities and AG Edwards property merger projects lasting duration of 1-month to 6-months; provided support in vendor management
• Ensured dat objectives were accomplished in accordance with outlined priorities
• Delegated responsibilities, designed/managed time schedules and performed workflow analysis. Maintained information on SharePoint and performed documentation related to developing and modifying business processes and workflows.
• Designed metrics/models to predict project successphases more accurately utilizing MS Excel macros and custom functions.
• Performed monthly internal self-audits and utilized TEMPeffective problem-solving skills within a team-structured environment
• Involved in documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting, and updating business requirements; creating, reviewing, and validating process maps of a COTS software (agile environment).
• Responsible for continuously monitoring and tracking critical activities in teh MS Project plan and alerting senior management to teh possibility dat non-critical activities may be delayed beyond their total float, thus creating a new critical path, and delaying project completion. Used Microsoft Project for project tracking/scheduling and analyzed data in Excel, presented findings in PowerPoint and distributed content in MS SharePoint. Held accountable for teh overall time management of teh system release success.
• Provided analysis, documentation, testing and implementation support. Participated in testing of software utilizing SQL; created a bug tracker to track defects.
• Performed analysis on data extracted from SQL database and presented teh report to senior management
• Defined requirements and collaborated on teh development of a database system ranking process and analysis matrix for user interface.
• Developed training content, assisted in process modeling; conducted and participated in JAD sessions with system users; assisted with design walkthroughs with stakeholders
• Prepared daily and weekly project status reports, bi-weekly expense reports on contract labor and detailed monthly reconciliation identifying activities dat affected project scope.

Confidential, Orlando, FL

Business Systems Analyst/Project Manager

Responsibilities:

• Provided project coordination/facilitation in an Agile (RUP and XP) and IT (RAD) environment.
• Ensured dat assigned software projects were designed, developed, and deployed according to theclient standards and processes (supported customized software and COTS products.); developed GUI screens designs/ front-end mock-ups (UX and UI designs) using Flash, Adobe Photoshop/Illustrator, MS Visio and MS Power Point
• Developed documentation (functional analysis, process modeling, use case documents, requirements traceability matrix, WBS per increment and sprint, lesson learned/retrospective, test plans, RFPs and training documentation)
• Developed and implemented strategies for data network management system, computer software/hardware infrastructures and search engine optimizations
• Responsible for extracting reports from a PeopleSoft database system and providing content management on MS SharePoint site
• Created bug tracker tool for quality assurance to identify system defects. Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Provided ongoing project management (typically 3-10 concurrent projects lasting 1-6 months depending on budget and customization approach)
• Responsible for providing project and vendor management support by performing analytical functions, documentations, maintenance, tracking and reporting in teh project plan using MS Project and MS Excel; performed statistical analysis using MS Excel and SPSS; continuously monitored and communicated teh status and changes dat affected teh clients’ product/service request.
• Responsible for teh initial project estimating, client relationship management, and creation of project specific Statements of Work (SOW) documentation. Provided presentations and training modules for clients/end users
• Supervised a team of 15 employees in charge of consumer support as well as training newly hired employees. Facilitated and documented communication with business users and teh consumer support team to develop strategic solutions to foster sales efforts
• Handled teh compilation and distribution of financial data and provided executive management reporting from an Oracle database system. Assisted in teh completion and maintenance of general ledger of project costs.