AREAS OF EXPERTISE

• Executive Partnerships
• Risks, Mitigations and Analysis
• Team Building & Mentoring
• Portfolio Analysis

• SOW, RFP generation
• As - is, To-be roadmaps
• ERP, COTS, SaaS Deployments
• Solution Architecture

• Portfolio, Program Management
• Agile, Waterfall, Hybrid
• Risk, Financial Management
• Legacy, Cloud, Big data, Mobile

PROFESSIONAL EXPERIENCE

Delivery Program Manager

Confidential

Responsibilities:

• Lead multiple projects from inception to completion including, planning, delivery approach, project plans development, budget / estimations, tracking and publishing progress reports and implementation
• Provided solutions leadership to Insurance applications, data management to integrate multiple Third Party Administrators in claims, pre and post Life insurance processing
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances
• Ensures projects are completed according to time and budget schedules, and that objectives conform to line of business' overall standards, operations objectives, user requirements and client’s needs.
• Established Enterprise Architecture Review Board to ensure that solutions are robust and guide Build vs Buy
• Provide current status and updates on programs as requested with executive management and partners
• Ensure that Key Measures of Success and Benefits are quantifiable and measurable post implementation
• Worked with multiple vendors - Third Party Administrators, Cloud Data Warehouse and Testing Tools
• Responsible for monthly audits and working CIO and Internal Audit team to generate additional audit reports

Environment: DevOps, Agile, SalesForce, Informatica, SQL Server, Confluence, AWS

Program Manager

Confidential

Responsibilities:

• Lead 36 month Architecture and Technology Roadmap creation and prioritization, worked with all stakeholders
• Lead multiple projects / PMs to develop enterprise services which will be used across Lines Of Business, using agile and hybrid methodologies. Provided Risks/mitigations, status dashboards for executive management’s review.
• Provide EVM guidance and support government project compliance such as Privacy Impact Assessment (PIA), Certification & Accreditation (C&A), and Enterprise Performance Life Cycle (EPLC)
• Advised Technology Compliance Board on Project Management, performance measures and Technology compliance for 6 Lines of Business that have delivery vendors, infrastructure and CMS business program manager
• Facilitated Technology Direction Board that make decisions on new technologies and initiatives, e.g., infrastructure migration to AWS, SaaS solutions, Micro services, DevOPS
• Developed business and technical performance measures categories applicable for all projects in the portfolio
• Created Statement of Work (SOW) for the Request for Proposal (RFP) and associated vendor response evaluation to select Project Portfolio Management.
• Worked with cross-functional, multiple vendors, stakeholders to deliver the projects in agile and waterfall methods

Environment: DevOPS, MS ProjectOnline, Remedy, JIRA, Confluence, Project Online, Micro Services, HP ALM

Confidential

Sr. Manager

Responsibilities:

• Managing multiple projects, production support and vendor product evaluation
• Reviews, approves and ensures development and maintenance of all required project documents including project charter, project management plan and SDLC stage documents, conducted post implementation lessons learned and promoted process improvements
• Guiding project manager and their teams for all 6 areas to get them onto common delivery framework for consistent reporting of weekly status, issues and risks, budgets and finance forecasts
• Developed solutions PMO framework, effort estimations including ROM and resource estimation templates to estimate project work and helps to communicate delivery timelines to the business partners
• Established technology change management processes to prioritize portfolio of work
• Leading change effort to utilize SaaS, Cloud based solutions rather than custom built systems
• Coordinated implementation schedules, milestones with vendors, partners and business leads
• Communicated project risks, issues and mitigations to management
• Created Statement of Work (SOW) for the Request for Proposal (RFP) and associated vendor response evaluation. Developed RFPs to select procurement systems, GRC platforms, BI Service vendors, developed selection criteria and managed end-to-end process
• Established IT Operations framework and reduced maintenance backlog from 120 items to 20 items in 3 months to regain business confidence, utilized Kanban and Test Driven Development methodologies
• Voting member in selection of vendors - Big Data vendors (Horton Works, Cloudera), Procurement (Coupa, Ariba, Oracle procurement, Workday), Legal Management (TeamConnect) and GRC (Archer, Metricstream)
• Assessed enterprise systems including evaluation of the IT systems that can be retired and functionality implemented using the enterprise systems, developed Application Rationalization proposals
• Recruited 4 people to help speed-up delivery and enhance team capability

Environment: Workday, Teamconnect, Salesforce, CSOD, Orale11g / 12, Clarity, Remedy, ServiceNow, Archer,Microstrategy, Business Objects, Informatica, Rally, COBOL, CICS, MS Project Server

Confidential

Responsibilities:

• Worked with state PMOs to establish Program PMO and established PMO processes, organization structure, roles and responsibilities and change management for Scaled Agile Framework delivery
• Lead kick-off meeting for 100 stakeholders from 3 states for a full day meeting
• Provide EVM guidance and support government project compliance such as Privacy Impact Assessment (PIA), Certification & Accreditation (C&A), and Enterprise Performance Life Cycle (EPLC)
• Worked with client core group from three states (GA, NC and SC) Business Directors, Technical Directors, PMO and data conversion teams to adopt best practices to deliver the program
• Managed $ 3 MM budget (total program budget is 20 million) with 6 delivery managers, total staff of 40 people, 3 external vendors; developed profit margins and account finance status to executive management
• Developed projects plans (master schedule to be delivered in agile framework), definition of deliverables and milestones, status dashboard, analysis of inter-dependencies, identification of contingencies, analysis and mitigation of risk, escalate potential issues, analysis and reporting of project status
• Lead requirement review with all stakeholders to ensure that cloud systems are architected for High Availability, quality attributes, security requirements and defined acceptance criteria for key delivery gates.
• Presented weekly status including risks, issues to all 3 states stakeholders
• Reviewed NIST and state specific security frameworks to ensure that PII, PCI not compromised and abide all state and federal UI regulations - processing and infrastructure
• Performed product owner role in the agile development - in refactoring the AcUIty product
• Lead the development of management plans including Configuration Management, Release Management, Architecture Management, Test strategy, Training and Change Management
• Worked with Xerox to ensure cloud infrastructure (server, storage, network, security) is architected for redundancy, maintainability, scalability and performance - for seven environments
• Evaluated technical solutions (third party tools), alternatives and lead Software, System Architecture documents including Business, Application, Integration and data warehouse architectures
• Responsible for sizing, and capacity planning in order to provide optimal solution.

Environment: OPA, AcUIty, UML, OBIEE,ODI, Remedy, Autosys, Rules Engine, HP ALM, Xerox Cloud, NIST, JEE frameworks, SOA Oracle, Microsoft SQL Server, mainframe (cobol, db2, cics) and VMware.

Program Manager

Confidential

Responsibilities:

• Developed account plan (profit margins, resources and client expectation management) and project tasks, deliverables to deliver on client expectations
• Analyzed Confidential IT processes (Change Management, Configuration Management, IT Operations, IT contract SLAs etc., ), evaluated alternatives and recommend changes to improve services for hospitals and doctors
• Implemented best practices in program management including - pre-project analysis, estimations, risk analysis, change management and Software Development (agile) with quality
• Developed program organization structure that ensures alignment of all program components with Confidential strategic goals for collaborative execution and defined roles and responsibilities of the program team
• Developed performance measures to monitor and measure Software development, testing, project management and IT Network and Operations
• Managed $600K budget one sr. manager, manager and 2 consultants

Environment: COBIT, ITIL, IT Operations Risk Analysis, HL7,HIPAA, ProAccess, .net

Senior Manager

Confidential

Responsibilities:

• Assessed program and enterprise systems including evaluation of the IT systems that can be retired and functionality implemented using the enterprise systems - Application Portfolio Rationalization
• Lead two managers to develop IT Strategy and Organizational performance
• Worked with Deputy CIO to accept deliverables - Identified and analyzed reporting requirements related to key strategic initiatives; define/develop data sources and prepare related reports
• Developed IT Strategic Operations plan for the OCIO, aligned with Confidential Technology Management plan and Confidential mission outcomes to improve services to citizens in a disaster
• Provide EVM guidance and support government project compliance such as Privacy Impact Assessment (PIA), Certification & Accreditation (C&A), and Enterprise Performance Life Cycle (EPLC)
• Developed Concept of Operations (CONOPS) for Organizational Performance Management
• Developed IT Programs Governance Models and organizational performance management processes - define and report metrics to measure performance of federal programs
• Worked with 9 OCIO branch directors in development of core business measures and key performance indicators to assess branch and section performances against agreed target levels
• Managed budget of $ 1million - two manager and 4 senior executives

Environment: ITIL, COBIT, NIST, FEA, CPIC, SAP Business Objects, MS SharePoint

Confidential

Principal Manager

Responsibilities:

• Managed business and technical teams to implement Business Intelligence and Reporting to support large number of reports and ad hoc analysis, business analytics by CMS OCSQ office
• Managed project budget, schedules, milestones and develop alternatives to address variances
• Coached and mentored staff on the development of projects plans, definition of deliverables and milestones, analysis of inter-dependencies, identification of contingencies, analysis and mitigation of risk, escalate potential issues, analysis and reporting of project status
• Developed roadmap to implement Business Information framework to perform business analytics, repors and development of data architecture, data integration, and data quality
• Guided multiple teams in the development of MDM (Master Data Management) concepts, data management tools and platforms with data integration points
• Worked with Directors, Chief Architect to sell and provide vision to develop core measures, meaningful use measures, ACO quality measures and architecture needed
• Managed team of 2 managers and 6 consultants and matrixed team of architects and contractors

Technical Environment: J2EE, RUP, UML, ERWIN, OBIEE, HL7, EMR/ EHR, HIPAA, MITA, Oracle 11g, Exadata in-memory machine, Informatica ETL, IBM Initiate, SAS, Powerbuilder

Program Manager

Confidential

Responsibilities:

• Presented application rationalization, delivery approach (phased) and cost estimations to senior vice president and received the approval to execute.
• Established PMO, WBS, risk management, and change control/ management policies.
• Estimated the work effort and budget and presented resourcing options, budget, and delivery timelines. The program includes 8 individual projects that would consume 110, 000 work hours and about 6 million budget
• Led the assessment of SAS AF to SAS EG / EBI and data architecture needed to support SAS.
• Managed 500K assessment budget 2 senior manager, 3 managers and coordinated with 3 directors

Technical Environment: Mainframe - VSAM, DB2, COBOL, CICS, C++, AIX, BMC Remedy ITSM, Oracle 10g,ODI, SAS, MS BI,SAP BO, DataStage, Windows 2000

Sr. Manager

Confidential

Responsibilities:

• Led teams (4 project teams in the U.S. and the U.K.) through providing solution architecture and estimating budget and resources for large data conversion and data warehouse projects.
• Collaborated with the client to establish strategies to standardize, integrate, develop, and implement common BI solutions in support of global business including mobile BI solutions.
• Managed 4 offshore teams, one on-site team, team size of 25 people - 3 managers and consultants, $ 3 million
• Developed solution architecture, development strategy and project plans and WBS structure for data warehouse
• Worked closely with business and technical directors to finalize multi-year BI/DW road maps.
• Developed project definition and managed resources in partnership with business sponsors and offshore teams for large projects with multiple deliverables and components.

Technical Environment: ERP data, Teradata, Oracle10g, SAP BO, Cognos, SAS, Informatica

Program Manager

Confidential

Responsibilities:

• Reduced time spent by CAS statisticians on data gathering (from multiple Legacy and ERP systems) and data creation from 14 to 21 days to 2 days.
• Developed IT strategy / BI framework and road map (customer data warehouse), including type of data models needed for CAS, to increase ROI on promotions using data from database marketing.
• Led SAS internal and external teams in developing an integrated project plan to collect campaign data and integrate with demographics for future marketing activities.
• Managed 2 managers, 2 consultants, client manager and vendor manager with budget of one million

Technical Environment: Mainframe - DB2, COBOL, Oracle, SAS, AIX, R, Informatica, Greenplum