SUMMARY

• 22 years of experience building/deploying/supporting Windows (server and desktop), MS SQL Server, Active Directory, IIS, Exchange, Office, LAN/WAN, plus numerous other commercial, 3rd party and proprietary applications, tools, devices and systems
• 14 years IT planning, budgeting, purchasing and management experience
• 14 years deploying/supporting Dell, Micron and HP servers; 6 years supporting Dell storage
• 14 years LAN support/design; 7 years WAN support
• 8 years VMWare support & usage
• 7+ years creating and delivering technical and application training on Microsoft and other products
• 5 years providing Avaya phone support (VOIP and digital)
• Highly - effective (Ivy League-educated) writer and speaker with a long track record of success working with senior management and end users at all levels and in many different industries

PROFESSIONAL EXPERIENCE

IT Manager

Confidential

Responsibilities:

• Provide all IT services for family of 4 companies, supporting 200 users in 9 locations (plus mobile users) throughout Northeastern US; manage a small team of consultants
• Responsible for all hands-on IT support: server and desktop deployment /upgrade/administration/support (Windows and applications), LAN and WAN support, backups and restores, Active Directory, Exchange, SQL Server, terminal server, Disaster Recovery, 3rd party and proprietary applications
• Completely overhauled all company IT infrastructure
• Backup and server replication/DR infrastructure (Veeam)
• Desktop & laptop refreshes
• Firewalls at all locations (FortiGate)
• Anti-virus/anti-malware (ESET)
• ISP changes at multiple locations
• SQL Server setup and migration
• Licensing and maintenance contracts
• Select and work with vendors and consultants; specify hardware and software for purchasing; work with CFO on developing IT budget
• Worked with telephone vendor to deploy Avaya IP Office phone system at 8 primary company offices; currently provide support and administration for company phone system and voice mail
• Worked with consultant and multiple departments to plan, customize, deploy and support Microsoft Dynamics Navision (“NAV”)
• Converted analog-based fax machines to email-to-fax cloud-based solution at all company locations, to reduce costs and improve efficiency

Sr. Systems Engineer

Confidential

Responsibilities:

• Responsible for hands-on server, LAN and desktop systems administration (Windows and application installations and patches, hardware upgrades, troubleshooting of network and database connectivity issues) for application developers, QA testers, sales personnel and technical writers
• Provided DBA support for MS SQL Server 2008/2005/2000 and Sybase 15/12.5 databases (backup, restored & moved data; managed security; realigned & resized database segments/files; managed processes; built new SQL Servers and applied service packs)
• Used VMWare to create and manage virtual servers for developer and QA environments
• Installed, configured and supported 3rd party middleware and server applications: IBM WebSphere 5 & 6; Mercury/HP Quality Center 9; Ingenix iCES 4; McKesson ClaimsXten
• Documented installation and other administrative procedures
• Supported both HP physical servers/workstations and VMWare virtual servers/workstations
• Created and maintained development and testing environments with integrated TriZetto applications, including Facets and CareAdvance

Systems Administrator

Confidential

Responsibilities:

• Responsible for rapid troubleshooting and problem resolution in high-availability 7x24 web-hosting data center (Qwest “CyberCenter”)
• Provided support for Windows 2000/2003 and Linux servers (running on Dell, Compaq, IBM and other hardware), Solaris servers, Cisco switches, tape backup units and other server-related equipment
• Installed and moved racks, servers, network cables and power
• Managed trouble tickets with Clarify; coordinated problem resolution and escalation with help desk and other internal networking and technical support teams
• Managed tape backups and restores with NetBackup
• Configured & troubleshot IIS and WebSphere; executed scripts to stop/start WebLogic, Apache and other applications; provided administrative support for Active Directory, SQL Server and Exchange
• Used SSH, FTP, Remote Desktop and other utilities to manage and troubleshoot server issues; installed Windows OS and security patches as needed

Senior Systems Administrator/IT Director

Confidential, Princeton, NJ

Responsibilities:

• Responsible for all IT services and systems administration activities, including system design & architecture, server and workstation builds (Compaq, Dell, Micron), server migration, system security, data management, backups, software packaging and distribution and disaster recovery planning
• Responsible for all IT management functions: capacity planning, upgrade/migration planning, project management and hardware/software budgeting and purchasing
• Supported Windows 2003/XP/2000/NT/9x server and desktops (all hardware, operating systems and applications) for users (including mobile and remote users), in data analysis, research and sales/marketing
• Set up, troubleshot and supported LAN infrastructure, Active Directory, group policies, scripting, firewall/proxy, intranet web-based applications, VPN and MS Outlook Web Access
• Set up, configured and supported 10 servers, including SQL Server 2000, IIS (Web server and SMTP relay), Exchange 2003, GFI spam filtering, ISA Server (firewall and proxy), file servers, print servers, Norton Anti-Virus Corporate Edition, Cardiff Teleform and SPSS MR DimensionNet (web-based cross tabular reporting solution)
• Handled all aspects of mrTables (web-based crosstab reporting application) deployment, including installation, training users, development (with SPSS) of custom mrStudio scripts to implement large databases, development of report templates, configuration of access to the application for both internal employee users and external client users, and on-going database maintenance and user administration/support
• Responsible for building security, survey scheduling, survey layout and design, and vendor coordination

Senior Technical Trainer/Senior Trainer

Confidential

Responsibilities:

• Delivered instructor-led technical training, including certified Microsoft courses on MS SQL Server, Windows NT/2000 Server & Workstation, and TCP/IP
• Developed custom course outlines and course materials; coordinated special projects
• Delivered instructor-led training on applications and operating systems, including all versions of Windows, DOS, Word, Excel, Powerpoint, Access, Lotus Notes, Business Objects, WordPerfect, Lotus 1-2-3, QuattroPro, PageMaker, Persuasion, and Paradox
• Supervised a team of 4 trainers, wrote semi-annual performance appraisal reports
• Processed and reviewed trainer applicant resumes, interviewed and evaluated prospective new trainers

Systems Administrator

Confidential, New York, NY

Responsibilities:

• Provided second- and third-level Windows NT desktop and server support for users in trading, investment banking and financial service environments
• Supported servers and users in remote branch offices via telephone support and PCAnywhere remote control
• Installed and supported SQL Server 6.5 servers, including replication and integration
• Actively participated in a desktop standards team which implemented an NT-based global desktop management system, including unattended workstation setup, customized desktop security configuration, centralized software distribution and tools to centrally manage user desktop environments
• Developed deliverable software “packages” for unattended distribution of many applications, for standard commercial applications, financial applications and in-house proprietary applications, including ODBC database connectivity, Kixtart scripting and local workstation security manipulation
• Developed and delivered customized NT and systems training for support personnel

Operations Manager

Confidential, New York, NY

Responsibilities:

• Provided user and server support for IBM System/36 (server and 25 terminals), DOS, Windows 3.1 and Macintosh systems in an industrial public relations and advertising environment, supported approx 25 users
• Managed a staff of 3, responsible for all day-to-day operations, including backups & restores, server patching, internal e-mail, word processing and desktop publishing, purchasing and vendor relations, hardware purchasing, leasing and repair (copier, printer, telephone, etc)
• Developed internal time-tracking database and reporting system
• Upgraded advertising department from manual layout to Macintosh and Quark desktop publishing
• Prepared presentation materials with Aldus Persuasion and desktop publishing materials (newsletters, marketing pieces) with Aldus Pagemaker