SUMMARY

• Certified PMP with extensive experience in managing enterprise project life cycle through all phases.
• In - depth knowledge and experience in business modeling, risk management and requirements gathering.
• Experienced in project budget analysis, outsourcing strategies and vendor management.
• Excellent business/technology relationship skills related to business process complexity.
• Proven ability to deliver high quality technology products and services on schedule and under budget.
• Excellent interpersonal skills in communications, client relations, and negotiation.

PROFESSIONAL EXPERIENCE

Confidential

Strategic Risk Initiative Program Manager

Responsibilities:

• Leading project teams and managing high level business requirements associated with high-visibility regulatory compliance that are long-term, company-wide (crossing multiple organizational entities), significant in risk, scope and complexity.
• Engage with senior leaders in the Regulatory Compliance & Risk Management (RCRM) organization and participate in regulatory exercises for series of projects associated with specific business compliance strategies.
• Develop and revise highly complex project plans and maintain budgets. Responsible for understanding regulatory problems, bringing issues to resolution, and escalating as necessary to meet timelines.
• Interact and negotiate with executive management on a regular basis to create and deliver presentations on project goals and plans. Responsible for end-to-end project management, demonstrating ownership of the entire process from beginning to end.
• Previously consulted with business partners in Home Lending (related to Servicemember Civil Relief Act compliance) to clarify and define complex project requirements and program management of large regulatory order. Also managed multiple data analytic teams across Servicing Data Analytics to provide detailed dashboard reporting.

Confidential

Program Manager / Strategy & Planning Consultant

Responsibilities:

• Provided leadership and guidance in the formation of a new enterprise Confidential Technology & Operations Enterprise PMO.
• Defined line of site relationships between Portfolio, Program and Project Managers across all of Confidential Technology & Operations. New PMO managed several line of business PMOs and defined processes, release strategy, availability management and test strategies for over 300 Project Managers across the organization.
• Led the formation of new ePMO group that consisted of team responsibilities ranging from financial reporting to governance to communication. Supported CTO in structuring divisional CIO organization.
• Created MBO Cycle process to align business partner drivers with technology area commitments and objectives.
• Reviewed and advised on management metrics to better align the technology teams with a flatter and customer centric focus.

Confidential

Project Management Manager

Responsibilities:

• Led and provided input in the development of a multi-year program and project implementation plan incorporating strategic priorities, implementation capabilities and realization of implementation synergies.
• Managed team of Project Managers related Consumer Lending technology projects. This encompassed a $2 million project spend, 30+ projects and 50+ packages over multiple release.
• Oversaw several project managers for Consumer Lending Technology and merger related decommissioning efforts. Provided management with portfolio status, variance reviews, pipeline/capacity forecasts and ongoing risk/issue tracking.
• Participated and provided input in the definition and evaluation of process for potential programs.
• Provided direction in overall enterprise project initiation workflow. This included functional requirements related to project classification, value proposition, sizing, endorsements and ratification (funding, prioritization, etc.)
• Responsible for driving line of business scorecard reviews, future-state process analysis, end-state technology enablement and overall communication of drivers, objectives and performance management.
• Implemented new change control process for large decommissioning effort and incorporation of Rational ClearQuest.

Confidential

Business Process Architect & Consultant

Responsibilities:

• Led and facilitated large Fortune 500 software tax integration projects through discovery, engagement workshops and business process management scoping. Create detailed SOWs to scope each engagement.
• Oversaw and managed teams of 2-5 implementation consultants and developers (depending on client). Provided overall guidance related to project timelines, architecture design and client sign-off.
• Utilized MS Project Server for complex platform deployments, billing, resource allocation and overall P&L analysis.
• Developed data mapping, conceptual diagrams for ERP data exchange and workflow technologies (e.g. SAP, SQL, MOSS, etc.)

Confidential

Business Process Consultant

Responsibilities:

• Main role was in support of sales application development for both Home Mortgage and Financial divisions. Worked directly with Group Technology Manager in managing 150+ team members.
• Trained as Integrated Methodology leader by Quality Assurance group to become a liaison for best practices within the CORE project and sales application development and project management.
• Interfaced extensively with CORE PMO group to provide updates on budgets, resources, change management, demand management, business acceptance criteria, traceability and overall project success.
• Worked directly with executive management to review project costs, resources and business requirements.
• Designed and tested new processes, tools and advocated new collaboration mechanisms. Provided analysis of system outage trends (Identified systemic causes and recommended actions).

Confidential

Sr. Project Manager / Business System Consultant

Responsibilities:

• Lead Project Manager over a large global project called Universal Sales Interface (design and deployment of new portal/portlet platform to consolidate several sales interfaces throughout the organization).
• Managed team of business analysts, information architects, project managers and QA testers. Responsible for overall User Center Design governance that provided interactive application design with requirements gathering.
• Oversaw SDLC quality assurance with risk/issue tracking within all phases of the development lifecycle. Provided direction related to methodology improvements in architecture, design, sizing and project management. Utilized key software tools such as iRise, Rational Clearquest, Flashline and enterprise project management platforms.
• Reviewed indirectly the Lending QA activities related to team guidance/support of enterprise practices and standards to control and optimize of project management, testing and production installs. Mitigated risk with reporting and audit oversight.
• Project Manager (2 years) for large Vignette / JSP portal solution that transformed the web mortgage loan application.
• Reengineered VB application with use of dynamic portlet with JSR 168 and JSP development with Vignette Application Builder.

Confidential

Senior Product Manager

Responsibilities:

• Responsible for guiding the product development team and main product lines: Business Internet, Wide Area Networking (WAN), and Remote Access Service (RAS), which are complex data solutions for enterprise businesses.
• Drove the growth of Business Internet sales, reaching 65% of the total company gross revenue.

Confidential

Senior Product Manger

Responsibilities:

• Responsible for profit and loss analysis, development, and rollout of an $11M product line.
• Played key role in the full life-cycle development of an energy infrastructure management service called Total Managed Solutions (TMS) program. Certified Energy Manager that developed pricing models to support new markets in Ohio and Texas.