Summary: Configuration Management Change Control Professional

An experienced Configuration Management, Change Control Professional with strong background in providing customer service and training on configuration management and change control functionality and practical applications. He has excellent interpersonal relations with government COR, COR staff, client, industry, and all levels of staff. He has successfully been responsible for managing product trial, product support, the scheduling and deployment of System Engineering resources to optimally reduce cost and capture revenue opportunities.

Areas Of Expertise

• Configuration Management
• Change Management
• Change Control
• Configuration Item Tracking
• Library and Database Maintenance
• Hardware Inventory Auditing
• Asset Management Tracking
• Enterprise Management
• CM Documentation
• Software Development Reviews
• Software Distribution/Baselines
• Software Quality Assurance
• Tools Administration

Technical Skills

• Operating Systems: Windows 98/NT/2000/XP/Vista/7, Windows 2000/2003/2008 Server Administration, MS-DOS, UNIX, Cygwin, VMS, Linux
• DBMS/RDBMS: SQL Server 2003/2005/2008, SQLAnywhere, and ACCESS
• Languages: Visual Basic, VB.Net, SQL, C/C , TSO/ISPF, XML, JCL, HTML, JAVA, CMS/VM, REXX, COBOL, Perl, Delphi 7, JBOSS, PHP, Python, Shell and JAVA Scripting
• Software: Crystal Reports 10.0, Terminal Services, Oracle, Microsoft Virtual PC, CA Endeavor 3.9.0, Sybase SQL, Anywhere 5.0, Test Director 7.0, Microsoft Office Suite, MS Visio, VMWare, MS Project, PVCS, Lotus Notes, Symantec pcAnywhere v11, HEAT 9.5, IBM Rational
• AnalystStudio Suite 7.0.1 ClearQuest, ClearCase, RequisitePro, Functional Tester and Manual Tester , Alloy Asset Navigator v4.3, ClearQuest/ClearCase v7.1.2, IBM Rational Jazz Platform 3.0.1.1
• CM/Automation Tools: ClearCase, Serena Dimensions CM, Subversion, CVS, Serena PVCS Version Manager 8.4.0, HEAT,
• Apache Ant, ANT, FrontRange Solutions IT Service Management, Serena PVCS Tracker 7.5.2
• Web Browsers: Mozilla Firefox v1.5, Netscape Navigator v7, Internet Explorer 8.0, Goggle Chrome
• Hardware Systems Mainframes: MVS, VTAM Virtual Telecommunications Access Method , TN3270 Plus
• Minis: HP9000
• Workstations: Sun Solaris
• PCs/Servers: IBM and compatible. Dell, Compaq/HQ, Windows NT, Sun Solaris, IBM Websphere 6.0, MQSeries , Weblogic Server 8.1, IDMS
• Network: Novell, Windows NT
• CASE Tools: CyberQuery, PVCS Version Manager 8.4, Rational ClearCase, FrontRange
• Information Technology Service Management ITSM
• Personnel Security System DHS under TSA, Washington, DC
• High Risk Type: BI completed 9/1/2005
• Records kept at US OPM office, Washington, DC SF 85P
• Moderate Risk Type MBI complete 8/22/2002
• Records kept at US OPM office, Washington, DC SF 85P

Professional Experience

Configuration Manager Contractor Feb 2014 Present

Confidential

Responsibilities:

• Responsibilities including performing duties of Configuration Manager to assess Configuration Management processes, procedures, policies and plans under Lockheed Martin for United States Mint IT Services
• Participate in running Change Configuration Board CCB Configuration Review Board CRB for system change request with remote teammates and contractors
• Define, identify, label, and maintain configuration items, baselines, and releases as approved by the change control board CCB .
• Ensure all program Operations and Maintenance O M and enhancement activities conform to CM standards/processes and are presented appropriately.
• Collaborate with management in development of policies and procedures.
• Implement new procedures as appropriate.
• Responsible for integrity of software and non-software components through the implementation of version control, labeling and baseline ensure clear definition and configuration control of project/program baselines.
• Perform configuration status accounting for identified configuration items and software/system change controls.
• Perform or oversee regular CM audits/phase gate reviews of version labels, baselines, source code, and objects in development, compilers and development tools, test and Production environments.
• Report releases of software deployments to stakeholders and senior management in accordance with contract requirements.
• Conduct and Ensure functional and physical configuration audits
• Ensure efficient operation and oversight of databank and product control libraries.
• Work with quality assurance team to carry out the phase gate reviews and develop audit reports
• Serve as primary system administrator for change control tool Serena PVCS Tracker Version Manager .
• Ensure clear definition and configuration control of program baselines.
• Ensure efficient operation and oversight of databank and product control libraries. Auditing delivery of software code, compiling and controlling developed software and tools.
• Coordinate modification records for management control. Establishing change orders and preparing for change authorization and documentation by company and subcontractor. Preparing reports of change effect on overall product.
• Reviewing and analyzing released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities.
• Working knowledge with FrontRange ITSM experience

Environment: Windows Server 2008/ Windows 7, Web-based/Client, FrontRange ITSM, PVCS Tracker/ Version Manager

Quality Assurance Analyst Contractor

Responsibilities:

• Support the delivery of insight to drive continuous improvement of Service Level Agreements SLA through the proactive analysis and understanding of performance, targeting, opportunities.
• Reviewing and analyzing technical requirements, gaining a thorough understanding of project scope and building a test plan that is aligned with project parameters and goals.
• Working with key stakeholders and vendors throughout the testing and software development process understanding business needs and associated constraints to craft the best-fit solution for task as well as projects Reviewing technical documentation and maintaining knowledge about software releases
• Document, track and report on testing activities including problems, defects, bugs and resolutions providing a regular status on testing activities and outcomes using FrontRange Information Technology Service Management ITSM .
• Collaborating with IT and non-IT resources to ensure achievement of testing objectives and goals, timely defect resolutions, testing schedules and resource availability.
• Responsible for minimizing issues and ultimately improving operational performance and increasing customer value.
• Support delivery of appropriate reporting suite to ensure data is available to allow complete understanding of Operational and SLA performance across all channels.
• Assist the drive of improved prioritization through the use of simulation techniques in order to facilitate and optimize decisions around value and customer experience.
• Compiling and validating all internal metrics and calculations each month for program incentives issued by the customer.
• Analyzing outages to determine root causes and formed mitigation plans to prevent recurrence.
• Reducing failures made by Helpdesk employees through trend analysis of audits and by implementing improvement plans.
• Submitting Root Cause Analysis RCA reports to the customer and trained colleagues on root cause formation.

Computer Support Specialist Contractor

Responsibilities:

• Supporting the United States Mint IT Services with the Windows 7 deployment across all workstations and location within United States Mint in Washington, DC.
• Coordinating computer and other technical equipment leases, renewals, and returns.
• Assist United States Mint IT Services staff with software and hardware problems performed by phone or in person.
• Troubleshooting computer and related computer hardware.
• Software troubleshooting Computer system installation and relocation.
• Thorough knowledge of Windows operating systems.
• Following standard software installation procedures and install a variety of software packages.
• Performing operating system OS and software updates as needed.
• Perform routine maintenance on computers as needed for support issues or as scheduled maintenance.
• Covering United States Mint IT Services personnel to other Computer Support Specialists.
• Researching hardware software product availability, pricing and specifications.
• Assist in organizing the IT Services' software hardware inventories.
• Verifying and assisting in assuring that US Mint workstations follow the Information Technology Department ITD standard workstation configuration and contain the expected updates.
• Working as a team player that assists in all aspects of the Information Technology Department.
• Assisting in obtaining and preparing data for decision-making, planning and evaluation.
• Preparing and maintaining appropriate written documentation for system software and hardware, writes procedures, and good documentation processing.
• Performs other duties as assigned by the ITD Help Desk Supervisor

Enterprise Change Management Specialist Contractor

Confidential

Responsibilities:

• Responsibilities include performing duties of Enterprise Change Manager to assess Change Management processes, procedures, policies and plans.
• Supported the Federal Student Aid FSA , Technology Office TO Enterprise Change Management Portfolio.
• Supported for the Enterprise Operational Change Management EOCM Plan and the Enterprise Change Management ECM Plan, in addition to other integrated processes such as the Lifecycle Management Methodology LMM , VDC Change Control Review Board CCRB , Project and Operations activities meeting and service management process.
• Enter and review enterprise change requests ensuring accuracy and completeness.
• Assisted customers with developing impact analysis reports.
• Coordinated and participated in impact analysis among business/system owners.
• Coordinated and participated in the Rational Team Concert migration and configuration of FSA projects - including selecting a process template, creating Jazz Source Control stream and component hierarchies, configuring a build environment, creating custom reports and dashboards, customizing work item attributes and workflows, and customizing project and process configurations.
• Coordinated and scheduled organizational and technical assessments pursuant to the Draft Enterprise Change Management Plan.
• Developed meeting agendas, minutes, actionable item lists, and other administrative documents as necessary.
• Developed metrics for all processes.
• Conducted testing on new releases of the automated ECM system.
• Conducted ECM training as required including development and updating of training materials of the automated ECM process as required.
• Assisted the Technology Office in improving ECM standards for Change Management that may include, but are not limited to: hosting workgroups and reviews developing draft materials and facilitating review sessions.
• Developed and recommended processes to effectively oversee the changes at the VDC.
• Collaborated with FSA and its partners in order to adhere to best ECM business practices.
• Submitted changes to update the Configuration Management Database CMDB and provide oversight to ensure accuracy of the CMDB.

Environment: Windows 7, Rational ClearQuest/ClearCase, IBM Rational Jazz Platform

Acting Configuration Management Lead Contractor

Confidential

Responsibilities:

• Assessed Configuration Management processes, procedures, policies and plans.
• Participated in running Change Configuration Board CCB Configuration Review Board CRB for system change request with remote teammates and contractors.
• Tasked for searching and evaluating next generation Enterprise Architecture tool suite for contract.
• Managed the scheduling and deployment of System Engineering resources to optimally reduce cost and capture revenue opportunities.
• Developed, presented and implemented new support strategies and communicated the process to group.
• Responsible for defining and executing the Software Configuration Management procedures.
• Proficient in the use of Software Configuration Management and change management automated support tools FrontRange Solutions IT Service Management, Serena Dimensions CM

Environment: Windows Server 2003/2008, Web-based/Client, FrontRange ITSM, PVCS Tracker/ Version Manager

Software Build Engineer Contractor

Confidential

Responsibilities:

• Part of a team that maintained, administered, and installed software changes.
• Performed CM Audits and application administration activities associated with installing, configuring, troubleshooting, and expanding the suite of tools used to manage the DTS Program.
• Wrote UNIX scripts and troubleshot UNIX based software applications.
• Knowledge of software lifecycle processes and configuration/change management.
• Knowledge of Subversion/JIRA, writing Perl and ANT scripts and troubleshooting UNIX-based applications.
• Performed daily system upgrades, maintenance, testing, troubleshooting and application monitoring as well as update and support a large, highly available, multi-tiered web-based application.
• Created and updated process documentation as required.
• Working closely with Developer, Progress and Oracle DBAs, and UNIX/Windows Sys Admins coordinated and performed administration of assigned configuration management activities relative to identification, control, and accounting for systems and/or equipment in accordance with contractual requirements.
• Established procedures and implements for the introduction of changes to engineering documents for an assigned program reviewing and analyzed released engineering change data and coordinated changes with engineering, quality, support, manufacturing, and engineering data control activities.
• Ensured that customer requirements are implemented and reviews change accounting activity to ensure compliance with configuration management policies.

Environment: Linux Administration, Oracle, Windows 2003, PHP Scripting, Python Scripting, UNIX, JAVA, PuTTY, Html, Javascript, Jquery, Css, IIS, InstallShield

Configuration Manager Contractor

Confidential

Responsibilities:

• Responsibilities including performing duties of Configuration Manager to assess Configuration Management processes, procedures, policies and plans under Lockheed Martin for United States Mint IT Services
• Participate in running Change Configuration Board CCB Configuration Review Board CRB for system change request with remote teammates and contractors
• On Board task for searching and evaluating next generation Enterprise Architecture tool suite for contract
• Managing the scheduling and deployment of System Engineering resources to optimally reduce cost and capture revenue opportunities
• Develop, presenting and implementing new support strategies and communicated process to group
• Responsible for defining and executing the Software Configuration Management procedures
• Proficient in the use of Software Configuration Management and change management automated support tools Serena PVCS Tracker Version Manager 7.5.2

Environment: Windows Server 2000/2003, Web-based/Client

Hybrid Mainframe Engineer Contractor

Confidential

Responsibilities:

• Established and satisfied a highly challenging and complex system-wide information assurance/system security requirements based upon the analysis of user, operational, policy, regulatory, and resource demands.
• Supported the development and implementation of DITSCAP-related doctrine, policies, and architectures.
• Served as and coordinated with C A team members and senior representatives to establish and define programs, resources, schedules, and risks.
• Applied expertise to sensitive government systems and networks requiring specialized security features and procedures.
• Supported the development, implementation, and operation of ISS-enabling technologies, processes, and procedures into systems and networks examples included Virtual Private Networks, firewalls, Intrusion Detection Systems, vulnerability assessment techniques, and other security boundary technologies and processes.
• Responsible for secure system engineering and development, including system/security requirements analysis and secure system definition and development of Information Assurance specifications, policies, and procedures.
• Additional responsibilities included: planning, training, and preparation for contingency and disaster recovery operations

CM/Software Release Manager Contractor

Confidential

Responsibilities:

• Responsible for day to day activities regarding configuration, troubleshooting and release management.
• Performed audits of all releases to insure compliance with procedures to all non-production environments.
• Ensured appropriate signatures are captured for requirements: Quality Assurance QA , User Acceptance Testing UAT and Production sign-offs.
• Ensured release notes were accurate and requirements were within scope for releases.
• Provided accurate and appropriate documentation where needed.
• Provided QA and UAT with up-to-date test cases and completion.
• Defined and ensured security for all non-production environments.
• Coordinated, managed and implemented releases acted as liaison with the Technical Operations Department on all releases to perform release reviews.
• Attended release reviews to gain familiarity with all releases.
• Implemented releases into all non-production environments and coordinated the implementations and was on call for production implementations promoted release through all necessary stages of the process.
• Managed and communicated installation status for all environments.
• Coordinated environment updates with all environment owners to keep all environments as close to production as possible.
• Updated release management process documentation and environment installation documentations.
• Assisted in troubleshooting any issues with releases through reviewing logs on all O/S platforms, rebooting servers and services and performing file comparison on files to insure the integrity of the environment

Environment: Windows Server 2000, Cygwin, .NET, SQL, CVS, GIT, Web-based/Client, UNIX/Linux, JAVA

Configuration Management Specialist IV

Confidential

Responsibilities:

• Responsibilities included performing duties of Program Manager - oversee daily activities of a multi-million dollar Government project, POC between government and company personnel.
• Managed the scheduling and deployment of System Engineering resources to optimally reduce cost and capture revenue opportunities.
• Developed, presented and implemented new support strategies and communicated process to group.
• Responsible for defining and executing the Software Configuration Management procedures.
• Proficient in the use of Software Configuration Management and change management automated support tools IBM Rational AnalystStudio .
• Developed and implemented project level configuration management plans in accordance with defined procedures.
• Interacted with the CM Team, the QA Team, the Food and Nutrition Service FNS Contracting Officers Representative COR and the user community throughout FNS.
• Represented CM and provided draft/final minutes for all system meetings relating to the project.
• Maintained a secure set of baseline documentation throughout the project's life cycle.
• Secured and maintained the Change/Enhancement Request Tracking system CERs using Rational ClearQuest.
• Installed, setup, integrated, and upgraded Rational Suite Analyst Studio release 7.0.0.0 on staging, production servers, and on the user's workstations. Rational tools include ClearQuest client , TestManager, RequisitePro client , Functional Tester, Rational Manual Tester, ClearCase, and ClearCase Remote Client.
• Conducted ClearCase, RequisitePro, and ClearQuest training sessions and demos for internal and external users.
• Set up configuration and deployment of the applications into a highly-available production environment: a two-machine configuration running clustered instances of WebLogic Server.
• Set up and maintained all Testing and Production environments Initiates document build and deployment processes sets up and maintains repositories.
• Performed an annual system and documentation audit for each project under CM control.
• Monitored and measured the development process by running and analyzing various reports Crystal Reports and Microsoft Excel .
• Developed and delivered training on the use of the software configuration management system.
• Implemented versioning standards. Identified and maintained revisions, baselines, and releases of products and their components.
• Administered the configuration management library and/or archives.
• Created and prepared software packages for deployment.

Environment: Windows Server 2003, Web-based/Client, JBOSS, Delphi, WebLogic Server 6.1, 8.1 , WebLogic Portal 4.0, Apache ANT, JAVA