SUMMARY

• Diverse business experience across multiple industries.
• Proven project and program management leadership of large scale change initiatives resulting in enterprise.
• Wide manager and/or employee experience enhancements or significant organizational transformation.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Sr. Project Manager

Responsibilities:

• Defined phase one change strategy, approach, high - level timeline and deliverables. Responsible for leading development and execution of plans to address change impacts to employee, manager and HR experience and measuring and monitoring readiness and adoption.
• Created a program governance structure. Led project planning activities with workstream leads resulting teh development of project level objectives, deliverables target dates and resource needs. Developed a strategy and framework to measure and monitor progress against target outcomes. Designed and developed key communication materials/events, e.g. 2016 T&ES Leadership offsite presentation and business manager panel, 8/31 HRSD webcast presentation and corresponding script, 2016 T&EST Leadership offsite presentation - HRSD as Org Design as a Competitive Advantage.
• Led key stakeholders and SMEs across T&ES in teh creation of an aligned vision for how T&ES services and practices could be rolled out to international functions. Developed recommendations for project scope and a governance/project management support plan.
• Business casual dress and workplace flexibility policies and supporting manager tools and resources, new employee amenities and benefits (Oct ’13 - Mar ’15):
• Led workplace flexibility policy and change management scope development and recommendations. Co-created Employee Preference Survey communication plan and partnered closely with internal communications on development of related executive, manager and employee communications. Partnered with L&D and ER to build consensus with SBU and Corporate HR on workplace flexibility principals dat would enable a mindset shift. Contributed to Employee Experience branding efforts, Workplace Flexibility Sr. Leader video and manager eLearning content and design.
• Enhancement of career and development tools: new segments, frameworks, rating scale, performance management system (Sep ’12 - Oct ’13): Provided project management consulting project leads and SMEs. Designed and facilitated project planning session with key stakeholders, project leads and SMEs resulting in project objectives, deliverables, target dates and teh identification of dependencies and risks. Managed roll-out of translated 15 point scale, new frameworks and a new performance management system (myCareer and Development Center)
• Developed an onboarding vision dat integrated both business process and technology and an approved set of recommendations to advance onboarding through investment in technology, collaboration and governance.
• Manage individual change management, learning or and/or communications workstreams within multi-year enterprise-wide initiatives to ensure objectives, deliverables and project plans are integrated and support teh goals and objectives of teh initiative.
• Create communications or contribute to teh design and development of communications, change management and learning components for multi-year enterprise-wide initiatives.
• Lead or contribute to continuous improvement initiatives initiated by teh OE and Strategic Projects Organization resulting in teh establishment of new or improved project management and OE work practices, processes or standard work for Talent and Enterprise Services.

Confidential, Taunton, MA

Membership Experience Director

Responsibilities:

• Directed membership and health and wellness staff in teh day to day operations of membership sales and customer service, fitness floor supervision, personal training, group exercise and membership engagement events and special programming.
• Created membership trend analysis reports dat influenced membership growth and retention guidelines
• Created and administered membership and wellness program budget
• Designed and led member engagement and special wellness programs, events and promotions

Confidential, Mansfield, MA

Data Specialist

Responsibilities:

• Consulted with HR colleagues on using teh GE Work-Out framework to effectively scope, develop and manage action plans for addressing customer satisfaction, efficiency, savings, risk control and employee engagement improvement opportunities.
• Introduced teh GE Work-Out framework within four commercial businesses to improve action planning process efficiency and quality.
• Led teh implementation of a centralized action plan management database dat improved process efficiency and data quality, released FTE capacity and avoided $30,000 in annual vendor costs.
• Led teh HR Shared Services Operations Committee in identification of process improvements resulting in cost savings, increased resource capacity and enhanced risk management.
• Received teh Royal Bank of Scotland’s HR Excel Award nomination in 2006 and 2007 in teh category of maximizing employee engagement.
• Led implementation of enhancements to vendor hosted employee exit survey tool reducing information security and reputational risk exposure.
• Created Microsoft Access databases to centralize, track and report project expenses, branch equipment configurations and site survey data dat improved project data management, reporting, analysis and operational risk management.

Confidential, Norwood, MA

SAP Business Analyst

Responsibilities:

• Led Information Technology and operations teams in teh testing and implementation of SAP system enhancements dat automated processes, database capacity and performance and improved controls around customer license agreements.
• Restructured team and balanced employee workloads increasing employee retention and enhancing customer satisfaction.
• Reduced vendor back order resulting in generation of $11,000,000 in revenue recognition for 2002 yearend sales.
• Led operations subject matter experts in identification of system enhancements to streamline order fulfillment processes.
• Restructured organization, identified process gaps, developed process documentation and delivered training as part of teh Corporate Software - Confidential operations integration team.
• Analyzed software license programs to maximize configuration of automated customer product eligibility processes.
• Streamlined product data and price file update procedure significantly reducing data upload preparation time.
• Lean and continuous improvement practices
• HR model transformation
• Data analytics (e.g. employee engagement survey analysis, insights and action planning, program measurement strategy and plans)
• Executive presentation development & delivery
• Microsoft Office Suite and other applications: Share Point, MS Access, Excel, Word, Power Point, Project, Visio, Skype)