PROFESSIONAL SUMMARY

• PMP Certified project and technical manager non for demonstrating a high level of commitment toward accomplishing goals. Expertise in managing a variety of infrastructure domains including telecommunications and information security. Solid background in technical operations, client facing IT services, engineering, and project management. Skilled in leading virtual and matrix teams of technical experts in analyzing systems and processes wif an eye on implementing operational and delivery improvementsLeadership and project management for timely completion of IT projects from initial concept through final implementation; project budgets ranging from $50K to $3M
• Solid track record of maintaining operational performance through organizational change wif multiple changing priorities and resource limitations
• Team development and mentoring to foster customer focused performance - based teams which delivered customer value and satisfaction
• Work experience includes Agile, Agile Hybrid, and Waterfall project methodologies
• Experienced in managing both local and virtual teams ranging from 10 to 30 subject matter experts
• Relationship building wif business stakeholders to foster innovative and practical solutions to meet business objectives
• Leader for matrix teams of engineers, analysts and suppliers tasked wif implementing global standards and best practices for voice, messaging and videoconferencing systems, computer hardware/software, and information security.
• Operating budget management up to $13M
• Demonstrated expertise in planning, reporting and infrastructure spend analysis
• All phases of status reporting wif team, stakeholders and business users
• Communications Lead to promote IT initiatives to the business community
• Skilled in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
• Strong communication, presentation, analytical and problem solving skills

PROFESSIONAL EXPERIENCE

Confidential, Glendale, CA

Technical Project Manager

Responsibilities:

• Manage cross functional teams ranging from Engineering, Operations, and external vendors
• Responsible for the system implementation and technical integration wif cross-functional teams for systems implementation wif other platforms
• Manage risks, issues, and complex cross-project dependencies
• Work directly wif high level stakeholders to define requirements for both product and implementation
• Drive mitigation and contingency plans; and assess material impact based on program metrics and quantifiable data
• Drive accountability for the accomplishment of deliverables, work packages and overall business solutions, including tracking of project progress and assessing project trade-offs across scope, timing, and resources
• Serve as a communication hub for program status across various business units
• Develop program roadmap, manage scope, deliver milestones, and ensure that all teams have the information needed to make informed decisions
• Lead and/or contribute as an individual resource or subject matter specialist to cross-functional projects wif regards to dates, risks, impact and schedules

Confidential, Pasadena, CA

Project Management Office Analyst II - Enterprise Technology Service

Responsibilities:

• Developed and maintained key performance indicators for operational performance, productivity and other executive level reporting related to Enterprise Technology Services Organization (IT Infrastructure Towers)
• Worked closely wif Data Center, Service Desk, Network, End User Services, Change Management and Problem Management Towers to document outsource team performance
• Introduced process changes for financial tracking to foster improve allocation planning and awareness of spending trends
• Communications lead for internal communications and web postings. Also conducted subject matter interviews to gain information for reporting.
• Planning, analysis and tracking of PMO activities
• Project management support for infrastructure projects

Confidential, La Palma, CA

Project Manager

Responsibilities:

• Project manager for the Confidential Smart Connect Engineering team working on projects involving meter communications and information security
• Project teams consisted of engineers, developers and testing personnel
• Prior effort offering contract project and IT support to business owners and IT organizations
• Status reporting - all phases
• Gathered scope and testing requirements
• Managed contract resources
• Communicated wif team, stakeholders, and business
• Project time lines and schedules
• Managed issue resolution

Confidential, El Segundo, CA

Manager - Global IT Client Services

Responsibilities:

• Primary objective was to improve performance and overhaul existing processes for hardware and software acquisition, deployment, tracking, disposal and license compliance (customer base ~4000)
• Coached, mentored and led support personnel to foster high customer value and satisfaction
• Evangelized the value of IT to the business by developing relationships wif key stake holders, provide management wif key metrics and increase user adoption of technology
• Work wif business and IT staff to identify project objectives, scope, resources and budget; develop project plans; direct resources; monitor tasks and risks
• Managed IT communication and training activities employees.
• Work wif business owners and IT staff to analyze and resolve problems associated wif technical issues, and recommend solutions for changing needs.
• Project manager for annual $2 Million initiative to replace obsolete, non-warranty-supported hardware across the environment. Other projects included large scale software rollouts as well as the deployment of specialized design and engineering tools
• Automated the software acquisition process and removed at least 12 steps from the myriad prior procedures reducing software delivery intervals by 50% -75% and raising customer satisfaction and improving team morale.
• Initiated improvements in demand planning for computer hardware and software inventory capacity and lifecycle management. Reduced overbuying through improved planning, resource utilization and asset tracking methods.

Global IT Help Desk

Confidential

Responsibilities:

• Led activities of the primary technology support center (Data Center in Phoenix, AZ) including enterprise problem management, change management and local desktop support functions.
• Focal point for the development of cohesive integrated communications related to IT outages and activities across the organization.
• Tasked to provide direction for formalizing procedures and growing the function to the next level while sustaining performance through a significant organizational change.
• Worked jointly wif the Operations team on Data Center workload and resource management to ensure optimum service delivery.
• Reduced wait times for “how to inquires” by thorough analysis of call composition and subject based location routing.
• Introduced plans to streamline and automate the labor intensive processes for service requests.

Manager

Confidential

Responsibilities:

• Issued a broad range of advice to information technology and business leaders intended to formalize information security and intellectual property controls and processes.
• Oversaw implementation of IT requirements for PCI and SOX and other regulatory initiatives.
• Reported to the Chief Technology Officer and acted as advisory member of the Infrastructure Management Team.
• Led 3 matrix teams of engineers accountable for the development of technology strategies related to information security rights management, compliance and best practices. Individuals comprised of Network, Systems, Desktop, DBA and Web experts.
• Delivered multi-year organizational and technical plans for growing the information security function wifin Mattel.
• Recommended tiered user access rights, defined a reporting structure and specific controls and standards.
• Launched an integrated education, communications and awareness campaign to promote security and IP protection practices.
• Built official company policies governing intellectual property protection and information security through close collaboration wif the Mattel Legal Team.
• Oversaw the performance of voice and videoconferencing systems (~3000 local users) at Mattel Corporate including administration of a $13 Million operating plan plus an additional capital fund
• Successfully managed complex, high-visibility projects, on budget, while meeting aggressive deadlines. Projects ranged in value up to $2 million
• Evaluated, selected, implemented and supported technology solutions for improved customer service, optimized operations, and reduced costs
• Acted as primary liaison to business leaders for voice and videoconferencing systems and adjuncts
• Leader for matrix teams of engineers, analysts and suppliers. Implemented global standards and best practices for voice, messaging, and videoconferencing systems (43 locations worldwide)
• Garnered a CEO level award for participation in a campaign to reduce infrastructure expenses by $12 million
• Strategically directed a global initiative to launch video conferencing. Built the project plan, presented it to the CEO, and led the technology implementations for more TEMPthan 43 Mattel sites across Europe, Asia, and later (2002) added Latin America
• Integrally participated in the design and implementation of the telecommunications system for the corporate headquarters relocation. Received the Chairman’s Award for excellent planning, execution and delivery of dis business-critical project (prior to 2000)