SUMMARY

• Management of multiple aspects of Business Operations, Supply Chain Management (SCM), New Product Introduction (NPI), New Product Support (NPS), Sustaining Manufacturing, Asset Management, Portfolio Management, Infrastructure, Confidential, Finance, and IT, including:
• Organizational and process Change Management
• Assessments of impact identification and problem resolution (Change Management)
• Instructional design, technical writing and content management
• Confidential & Acquisitions Stand - up instruction, instructional design and distance learning
• Product Lifecycle Management (PLM) Business Continuity
• Application, data and contract admini Process development and re-engineering
• BOM development and product/component traceability
• Technical, Status and Financial Meeting facilitation and leadership
• Management of third-party logistics vendors including ECOs and MCOs
• Coordination of deadlines and supporting documentation
• New Product Introduction (NPI), Sustaining Manufacturing, and Supply Chain Management
• ISO 9000 documentation, auditing and QMS management
• Managed teh NPI release of eighteen (18) re-engineered RFID technologies and satellite stations for a DoD Manufacturer.
• Managed teh revision and data migration of an existing Safety Intranet Web site and data migration that had over 10,000 links and had been ignored for over a year. Coordinated wif a programming team to make all updates (technical writing methodologies) and changes to reduce teh number of links to less than 2,000 and still make teh necessary updates and improvements requested by upper management to maintain Cal-OSHA Records Management Compliance.
• Managed teh transition of an entire division to teh ISO 9000:2000 standard from teh ISO 9000:1994 standard, which includes training, revising 500+ documents, creating new documentation (technical writing), content management, SOX compliance, infrastructure, and redesigning teh Lotus Notes QMS dB for Records Management compliance.
• Coordinated full PLM implementation, including needs assessment, statistical review of current processes, data migration, solution design and identification of business and SCM needs to build pilot NPI and sustaining manufacturing environments, asset management, inventory, test programming changes, training, technical writing, and meet changing business requirements
• Designed two PLM Management dBs for an OEM company for Zero-Defects Installations including development of teh end-user instruction manuals and to improve global knowledge sharing.
• Designed and maintained teh Engineering Change Order (ECO), Deviations and Records Management processes for a consumer electronics manufacturer, based on 10,000 production CAD drawings plus develop teh LAN infrastructure and write numerous business processes.
• Launched new ECM (Electronic Commerce Management) Certificate Program for a state university wif an initial enrollment goal of 520 seats, exceeded goal and completed teh semester wif 823 seats. This program proceeded to exceed expectations, semester after semester.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, San Jose, CA

Responsibilities:

• Lead numerous marketing and research projects to completion based on customers’ contractual agreements and requirements for new technology start-ups. This included developing teh marketing strategy for releasing new consumer electronics technology to targeted audiences.
• Lead full lifecycle marketing management, development and implementation strategies for enterprise wide change management.
• Facilitated rapid expansion of market flagship offerings, expanding market reach to improve sales channels and market penetration.
• Developed and launched NPI strategies to improve manufacturing demands to help release consumer electronics products to sustaining engineering.

Project Manager

Confidential, San Jose, CA

Responsibilities:

• Provided portfolio project status reports and escalated project related issues to appropriate levels of management wifin teh cross-functional teams in accordance to teh project hierarchy including weekly and monthly PMO status presentations, Operational Goals and Readiness, Steering Committee and other executive metrics and reporting.
• Developed and updated MS Project plans, meeting minutes, change management impact assessments, action trackers, weekly status reports, existing process documentation, content management, and MS Visio process charts plus other supporting documentation.
• Led and supported several medium scale portfolio traceability projects and managed multiple cross-functional teams through operational goals, PMO, business operations, software and IT lifecycle (PLC/PLM) phases to successfully complete teh discovery and development of product quality traceability, BOM development, data migration, organizational and process change management, and tested processes as defined in teh BRDs.
• Led teh release analysis of current BOM development using Agile of NPI products in a Web-based product environment, updated existing BOM structures on products in manufacturing and worked wif contract manufacturers and third party vendors to improve teh communication of ECOs, deviations, and supporting documentation, plus acquisition application migration into teh parent company.
• Developed several BRDs, PSDs, and other supporting documentation including organizational and process change management impacts for teh Traceability evergreen program and other portfolio projects.
• Developed and updated MS Project plans, monitor PPM goals, report status and operational risks to PMO, change management impact assessments, meeting minutes, action trackers, weekly status reports, operational readiness, dashboards, Wiki and IWE updates, revised existing process documentation, content management, acquisition asset management, and MS Visio process charts plus other supporting documentation for teh Confidential and Acquisitions projects in coordination wif teh PMO Team.

Sr. Change Management Project Manager

Confidential, San Jose, CA

Responsibilities:

• Developed several BRDs, FSDs, PSDs, and other supporting documentation including organizational and process change management impacts for teh complete overhaul of teh Confidential Customer and Partner Web-portal program.
• Developed and update change management MS Project plans, monitor PPM goals, report status and operational risks to PMO, change management impact assessments, communications for internal and external customers, meeting minutes, action trackers, weekly status reports, operational readiness, dashboards, Wiki and IWE updates, revise existing process documentation, SOX compliance, content management, instructional design materials and MS Visio process charts plus other supporting documentation.
• Managed team of instructional designers developing teh training materials for internal and external use including specific audience materials, reviewing previously created materials, and localization to teh global audience.
• Developed several BRDs, FSDs, PSDs, and other supporting documentation including organizational and process change management impacts for teh enablement of seven sites globally. This includes all milestone status meetings and read-outs wif both teh business and technical teams.
• Developed and updated change management MS Project plans, monitored PPM goals, reported status and operational risks to PMO, change management impact assessments, communications for internal and external customers, meeting minutes, action trackers, weekly status reports, socialization documents, operational readiness, SOX compliance, dashboards, Wiki and IWE updates, revise existing process documentation, content management, instructional design materials, and MS Visio process charts plus other supporting documentation.
• Managed team of cross-functional change management PMs and analysts developing teh impact assessments and training materials for internal and external use including specific audience materials, reviewing previously created materials, and localization to teh global audience.

Sr. Change Management Project Manager

Confidential

Responsibilities:

• Led large scale portfolio projects and drive multiple, global cross-functional teams of SMEs/PMs plus proceeding through business, PLM, and IT lifecycle phases to completion as defined in teh PSDs, BRDs, and FSDs.
• Prepared, socialized and maintained teh supporting change management L1, L2 and L3 impact assessments, socialization decks, instructional and communications materials, technical writing, content management, SOX compliance, and plans to prepare cross-functional staff to enable multiple international sites. This includes data and contract migration, reviewing infrastructure, asset management and inventory, operational goals, reporting status and risks to PMO, portfolio management, and application migration for several acquisitions.
• Provided portfolio project status and risk reports and escalate project related issues to appropriate levels of management and PMO in accordance to teh project hierarchy including BC, CC and EC status presentations, updated dashboards, tracked budget requirements, Operational Readiness Reviews (ORRS, TRRs, and RRs), monthly PMO Review presentations and other executive metrics and reporting throughout project.
• Managed and analyzed portfolio PLM process objectives and product release improvements, BOM development, and track ECRs, ECOs, MCO NPI/NPS submissions to minimize processing cycle time between submission and implementation to optimize department throughput while maintaining weekly dashboard reporting to monitor progress using Oracle and Agile ERP.
• Interfaced wif all necessary individuals in supporting departments in order to accurately process NPI/NPS organizational change management to procedural instructions, technical writing, content management, and training materials.
• Worked wif an AppleScript programmer, designed BOM templates in MS Excel to submit batch data into Agile ERP to reduce data entry errors using AppleScript macros. This included developing data migration and infrastructure between ERP tools, training materials, asset management and inventory, updated technical documentation and hold brown bag training sessions to update Business Analysts on new and revised processes.
• Managed multiple product release PLM project teams to drive technical problem resolution for RFID technology; removed process barriers, analysis of requirements, design specification for hardware and software requirements, BOM development using Agile, product testing specifications, and process development, organizational and process change management wifin teh Engineering Operations, Supply Chain Management and other areas of teh corporation, and uphold IP requirements based on external customer and DoD requirements.

Sr. Technical Programs Manager II

Confidential, Santa Clara, CA

Responsibilities:

• Managed teh revision of existing Safety Intranet Web site that had over 10,000 Web pages and needed to be streamlined, archived and updated wif current processes and other information. Communicated proactively wif teh Java and MySQL SMEs to create solutions for teh necessary updates and improvements requested by upper management. This included teh records management of archiving monthly OSHA metrics reports and meeting minutes, updating safety processes, updating divisional restructuring throughout teh Web site, data migration, and creating a dashboard for monthly metrics.
• Co-lead of Failure Analysis (FA) and First Article Inspection (FAI) virtual projects wif Supply Chain Operations, wif teams in Bangalore and Dresden, for teh Spares (SCM) Group redesigning teh current process flow. Included editing processes, organizational change management, editing training materials, and led teh B2B portal development and interface updates team to capture teh FA and FAI Reporting in a centralized dB to be accessed globally. These included review of various levels of product failure, ECOs, MCOs, deviations, RMAs, re-assessment of approved vendors, problem resolution wif teh outside clients and internal call center, and remove any communication or design barriers that would impact teh client’s Web portal experience.
• Established and managed TQM and other statistical metrics to monitor engineering/systems performance objectives, and risk assessment of portfolio projects to meet divisional and corporate objectives. This included teh use of WBS, SOW, PERT, Gantt and Tashiro control charts plus teh development of KPIs and BKMs to track process changes and TEMPeffects. Some of teh methodologies include 8D for Corrective and Preventive Actions, SEMI Standards, and DFx requirements.