SUMMARY

• Ambitious professional wif over ten years of experience working wif federal and state agencies.
• Gained valuable insight of technical writing while working wif federal contractors; eager to apply dis knowledge in future tasks.
• Seeks to understand teh client’s needs and produce clear, concise documents for teh task assigned.

TECHNICAL SKILLS

• Oxygen XML
• ePublishing (Amazon and Lulu)
• Medical databases: Texas Electronic
• Registrar and NURSYS
• Adobe Pro, FrameMaker, PhotoshopInDesign
• WordPress
• Social media networking

PROFESSIONAL EXPERIENCE

Assistant Recovery Officer

Confidential, Austin, TX

Responsibilities:

• Used knowledge of grammar and syntax in detailed correspondences to applicants, requesting documentation needed to process their applications under FEMA’s Public Assistance Program.
• Utilized FEMA Grants Portal and Texas DPS Grant Management System software applications to process upload and review applicants' documentation. Used Dun & Bradstreet website to verify applicant’s DUNS number.
• Reconciled invoices from previous disasters and created reports of teh expenses in Excel.
• Performed basic online research to autanticate applicants' identities, proof of ownership or lease, and tax exemption status per teh program guidelines.
• Met state and FEMA project specifications and deadlines for processing applicants' requests for funding.
• Planned, organized and prepared assigned projects such as creating trackers of all applicants and requested documentation, contacting applicants for their submissions, and preparing teh documents for FEMA to process. Express material on public assistance application requirements accurately, clearly and concisely, both orally and in writing, to teh applicants.
• Worked independently and as a member of Confidential, also working closely wif FEMA personnel. Knowledgeable of Confidential agency services, policies, procedures, and operations.
• Maintained confidentiality of applicant material and information such as their identities, proof of ownership or lease, tax exemption status, and banking information.

Administrative Assistant

Confidential, Austin, TX

Responsibilities:

• Used knowledge of grammar and syntax in detailed transcriptions from teh nursing practice and education phone line.
• Utilized NURSYS software application to input information from graduate students' nursing licensure application.
• Performed basic online research to verity education requirements and school accreditations.
• Planned, organized and prepared assigned projects such as checking mail for applications, reviewing teh applications for accuracy and inputting them into NURSYS.
• Expressed material on licensure application requirements accurately, clearly and concisely, both orally and in writing, to teh applicants.
• Knowledgeable of Confidential agency services, policies, procedures, and operations.
• Maintained confidentiality of applicant material and information such as their identities, educational background, and transcript information.  

Administrative Assistant

Confidential, Austin, TX

Responsibilities:

• Used knowledge of grammar and syntax in detailed letters to customers of teh Confidential regarding their changes to birth and death certificates based on adoption, paternity, legal name changes and other amendment requests.
• Utilized Texas Electronic Registrar software application to input information from applications regarding changes to birth and death certificates based on adoption, paternity, legal name changes and other amendment requests.
• Performed basic online research to find court orders to use as supporting documentation for customer requests.
• Planned, organized and prepared assigned projects such as responding to customer calls and composing a customer emails at a high volume, drafting detailed letters requesting more supporting documents or explanation for rejecting their requests, and processing changes to confidential records.
• Expressed material on legal requirements for changing confidential records accurately, clearly and concisely, both orally and in writing, to teh applicants.
• Interpreted legal terminology of Texas and out - of-state adoption, paternity, and name change court orders and divorce decrees to assist customers in understanding legal documentation.
• Knowledgeable of Texas Department of Health State Services Vital Statistics Unit agency services, policies, procedures, and operations.
• Maintained confidentiality of applicant material such as their identities and other legal information pertaining to their requests.

Administrative Assistant

Confidential, San Antonio, TX

Responsibilities:

• Used knowledge of grammar and syntax in detailed letters to report teh monthly deliverables from program managers assigned to over 30 government contracts in teh U.S., Confidential, Europe and teh Middle East.
• Utilized Get Their Travel System software application to arrange domestic and international hotel, flight and rental car accommodations for government contractors.
• Performed basic online research to coordinate travel arrangements.
• Planned, organized and prepared assigned projects such as corresponding wif government contractors regarding their travel orders, booking their arrangements and reconciling their expenses and reimbursements after teh travel orders were complete.
• Expressed material on 30 government contracts accurately, clearly and concisely, both orally and in writing, to teh program managers.
• Worked closely wif Middle East travel agency Amana Tours to book flights.
• Knowledgeable of government contracting and federal (Air Force and Army) services, policies, procedures, and operations.
• Maintained confidentiality of travellers and government contracts.