SUMMARY

• Enthusiastic Project Coordinator/Project Manager with over 5 years of project experience coordinating/managing medium to high projects as well as managing Infrastructure upgrades, new product launches and operational efficiency improvements. Displays the ability to “bridge the communication gap” between vendors and technical personnel and offers an extremely short learning curve with a “Watever it takes” attitude to project delivery
• Possess ability to manage project through its entirety to ensure business achieves its efficiency and goals of project
• Detailed oriented fast learner with the ability to multi - task and think quickly in a fast-paced environment
• Proven ability to write proposals, make group presentations and communicate well to staff in different departments
• Ability to build and manage relationships with Account Executive, Account Manager, Technology Officer, Senior Technology Officer, Stakeholders including external vendors (Fidelity National Information Services, Computershare & InfoPac), Developers, Testing Team (Quality Assurance & User Acceptance Testing)
• Proficient in Microsoft Office Suite, especially Microsoft Excel and PowerPoint as well as noledge of Waterfall methodology, Clarity, Outlook, Confluence, Citrix, Microsoft Project, SharePoint, Planview & Web Ex

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Coordinator III/Junior Project Manager

Responsibilities:

• Supported Program Manager with HR Transformation Portfolio in a Waterfall and Agile Methodology
• Supported projects through the entire SDLC lifecycle ensuring on time delivery and release implementation
• Developed, tracked and maintained detail project tasks in Microsoft Project
• Provided weekly project status reports to senior management
• Provided management an overall understanding of budget utilizing excel
• Facilitated meetings with clients and key stakeholders
• Prepared agendas, action log and minutes including following up on action items
• Provided project management and coordination support on assigned Human Resource IT projects in PMO
• Provided general administrative support including monitoring calendar and setting up meetings
• Reviewed project status reports and ensured status reporting follows reporting standards
• Provided support on compiling deck for Steering Committee Meeting
• Allocated time in Planview for project resources

Confidential

Project Control Officer (PCO)/Project Manager - Contractor

Responsibilities:

• Supported projects through the entire SDLC lifecycle ensuring on time delivery and release implementation
• Responsible for developing, tracking and maintaining detailed project deliverables in Microsoft Project
• Tracked and reported on project performance, progress, change requests and issues/risks along with mitigation
• Coordinated interdependencies across application and Line of Business (LOBs)
• Provided weekly project status reports to Senior Management
• Provided management an overall understanding of budget utilizing excel
• Participated in meetings with clients and key stakeholders
• Prepared agendas and minutes including following up on action items
• Created variance reports and massaging data in Excel
• Provided Project Management and coordination support on assigned projects (Infrastructure)
• Ensured all documentation follows the governance standards by maintaining Document Tracking Form (Charter, Project Risk Assessment, and SOX Self-Assessment etc)
• Provided general administrative support including monitoring calendar and setting up meetings
• Reviewed Project Status Reports and ensured status reporting follows reporting standards
• Provided support on compiling deck for Steering Committee Meeting
• Allocated time in clarity for project resources as well as conducted PM audits, forecasting and extract budget reports in clarity

Confidential

Project Coordinator/Junior Project Manager - Contractor

Responsibilities:

• Tracked project activity from inception to implementation including project task estimation, resource scheduling, risk management, issue management and budget / financial management with expectations of achieving an overall business goal
• Reported progress to senior managers and various stakeholders
• Created reports and presentations using a variety of office productivity tools
• Coordinated and managed process improvements by documenting current process and communicating it to the managers
• Supported Production Support, Project Managers and Operations
• Communicated and facilitated the execution of requests through following up
• Maintained detail tasks and ensuring assignment completion by team members
• Coordinated project materials including meeting minutes and follow-up on action items
• Updated and maintained SharePoint

Confidential

Project Coordinator/Junior Project Manager - Contractor

Responsibilities:

• Tracked project activity from inception to implementation including project task estimation, resource scheduling, risk management, issue management and budget / financial management with expectations of achieving an overall business goal
• Created, modified and updated project activities in project plan utilizing Microsoft Project
• Tracked changes to project scope and its impact to project
• Coordinated project interdependencies across application and Line of Business (LOBs)
• Maintained risks and issues list and when needed escalating issues for resolution
• Reported progress to senior managers and various stakeholders
• Created reports and presentations using a variety of office productivity tools
• Assisted with improving project administration processes by identifying inefficiencies and recommending solutions
• Maintained detail tasks and ensured assignment completion by team members
• Coordinated project materials
• Migrated 30 sites - 7,843 Agents, Managers & Unit Managers

Confidential

Project Coordinator - Contractor

Responsibilities:

• Tracked changes to project scope and impact to project
• Provided project support through the entire lifecycle, ensuring delivery on time
• Responsible for maintaining detailed tasks and deliverables with input from project team members
• Created, modified and tracked detailed project tasks in Microsoft Project
• Scheduled project meetings and preparing documents for review and updates
• Tracked and reported on tasks dat were late and forecast tasks for coming week
• Coordinated interdependencies across departments and Line of Business (LOBs)
• Maintained risk and issues lists and escalated issues for resolution
• Point of contact between various departments and external vendors
• Reported to the various project managers to provide support
• Monitored budget costs and provided reports
• Identified, prioritized and tracked project risks while working with internal and external vendors to resolve
• Analyzed existing processes and procedures and make recommendations for improvement where necessary

Confidential

Lockbox Specialist Lead / Project Coordinator - Contractor

Responsibilities:

• Worked as a Project Coordinator supporting 3 to 4 Project Managers
• Assigned work assignments to junior staff
• Tracked deployment activities as they occur using runbook
• Utilized Excel to track risk and issues logs
• Uploaded reports, documentations, risk/issue log, minutes, and team errors to SharePoint site
• Interacted with different departments and support cross-teams to resolve issues
• Established minutes for monthly meetings and provide quality customer service
• Generated reports to track team’s errors and activities
• Developed and implement procedures and processes to ensure error-free environment
• Processed and deposit checks and invoices received by mail
• Reviewed checks and invoices for special instructions to determine appropriate item handling

Confidential

Project Coordinator - Intern

Responsibilities:

• Coordinated day-to-day office activities including scheduling conference calls and travel arrangements when necessary.
• Created, distributed and reviewed marketing material for new patient promotion.
• Provided administrative support to medical technicians.
• Assisted patients in the testing center.
• Input data from bank statements and company accounts into computer utilizing QuickBooks.
• Maintained office budget by itemizing company accounts and payroll
• Presented consistent management with unique designs, powerful presentations and fresh ideas
• Transferred text and images from client’s PDF files into ShopLocal software
• Demonstrated accuracy and speed when transferring files into database
• Updated client websites utilizing HTML
• Escalated missing client text and images to Shift Manager
• Performed general duties, but not limited to, creating PowerPoint presentations, updating spreadsheets, copying, faxing, mailing and filing.
• Maintained confidentiality in all aspects of patient information.
• Provided administrative support to physicians