PROFESSIONAL SUMMARY

• Key Areas of Experience: Project Management, Program Management, Business Systems Analysis and
• Proven skills in managing both large ($7M) and small projects (<$100K) - some high visibility wif importance on scope, schedule, budget and quality wif both IT and the Business for over 10 years.
• Managing of project details: SDLC deliverables, issues, risks, communication plan, change control and configuration management, addresses gaps, reviews lessons learned, tracks action items and project dependencies, obtains task updates from team members, determines resource needs and estimations, participates in phase gate reviews throughout the SDLC. Manages project financials (forecast (planned vs actuals), and resource management planning.
• Resource management: managing a staff of 35 contractors and 5 direct reports.
• Business Process Transformation Change Management - Documenting the strategic approach and direction and/or roadmap for the organization including process changes to achieve the business strategy while moving from present state to future state.
• Training staff on new software as well as application enhancements as applicable. Mentoring of other project managers.
• Serving as liaison between business partners (customer management) and technology development team to analyze and design components of various applications and their interfacing systems recognizing any gaps and resolving issues and risks in a timely fashion while adhering to Service Level Agreements (SLAs). Monitoring of KPIs for Business and IT.
• Providing appropriate feedback (ie. Weekly Status Reporting) about projects to sponsors, PMO governance, CIO as applicable.
• Numerous industry experience (Energy, Financial, Pharmaceutical, Health Insurance, Manufacturing, Life Insurance, Government) while also utilizing best practices. Experience working in a regulatory environment.
• Determining of dependencies and impacts to related systems and applications.
• Responsible for overall quality of all project deliverables including business requirements documentation and Present vs Future documentation, high-level design documents, project plans, traceability matrices, change requests and configuration management as well as process flow diagrams and user procedure documentation. Documents and diagrams various deliverables both functional and technical as well as standard processes as applicable. Ensures traceability.
• Managing of project estimations throughout the Project Software Development Life Cycle (SDLC) while participating in project phase gate reviews required by the PMO. Utilizes various methodologies ie. Waterfall, Iterative Waterfall, Agile/Scrum/Scaled Agile Framework - includes backlog refinement, user stories, retrospectives, sprint planning).
• Working wif a matrix organization of up to 50+ managing a team of Business Analysts, Development Team, Test team and reporting status weekly to PMO and CIO.
• Managing of various vendors (Avaya, Meridian, PS’Soft, Hammer, Siebel CRM, etc.) which includes SOW, milestones and timeline/schedule/WBS.
• Project Management of projects of all types, application, infrastructure, enterprise, strategic, while also supporting process improvements.
• Merck & Company, supported projects as technical lead for 2 call centers for the Merck National Service Center and Business Group as well as Siebel CRM implementation including documentation of requirement detail “Present” vs “Future State” and Technical Design as well as QA testing and process improvements and workflow documentation. Supported end user issues: PBX call flow, network diagrams, IVR, (Siebel CRM), 1-800 services, and disaster recovery process Documented Operations Manual to CSRs and SOPs. Identified KPIs. Received Merck Award of Excellence for implementations.
• Responsible for various Application Development Projects, company CMMI certification, PMO standardizations, the management of a large Document Management upgrade effort which reported to the CIO, various scheduled releases for Retail Life applications supporting Under Writing Systems (CAS - Customer Acquisition System).
• Provided Business Analysis, Process improvements while working wif Business on ROI for EGIS - Enterprise Graphic User Interface System changes which tracked gas pipelines for Utility Workers.
• Managed application development projects and Primavera upgrade requiring coordination wif Win7 upgrade.
• GPU: Served as liaison between business partners and technology development team to analyze and design components of various applications and their interfacing systems related to smart metering - transmission and distribution. Managed Call Center application and operations company wide. Liaison between Transmission & Distribution Dept and Information Technology (project portfolio and system operations). Managed 5 FTEs, bargaining unit administrators and 30 contractors for a large meter record system tracking test results and regulatory information for 3 company subsidiaries while serving as the product’s manager and it’s’ systems integration. Recruitment of team while acting as technical lead/business mentor, conducted multiple training and hands on work sessions which resulted in practical learning for the team, and increased their noledge of new computerized meters and electronic meter reading equipment. Managed vendors. Trained Bargaining Units on new metering equipment
• Supported various Network & Internet projects as well as Call Center Projects and Application Development efforts including merger acquisitions (Sterling Financial) defining strategic roadmap for telecommunications infrastructure while developing strategy to standardize process and technology.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager II

Responsibilities:

• Sr. Project Manager II responsible for a portfolio of 50+ projects ($9M portfolio) utilizing Agile/Scrum. Responsible for Enhancement Projects related to DB changes, reports, correspondence and data feeds for the Patient Plus Enterprise System. Managed teams of 10 to 30 resources along wif managing scope, schedule, budgets and daily scrum standup meeting as well as backlog planning and retrospectives. Lead Project Manager for PMO Metrics Focus Group documenting the PMO intake process used in Clarity for managing projects while determining metric points to be taken in Clarity of which data will be aggregated.
• Participated in product launches as applicable. Provided weekly status reporting (milestones, financials (resource estimates, planned vs actuals, change request costs), issues, risks, escalations) to all levels of management. Attended Gate Reviews and Client Advisory Board for deployments (CAB reviews). Member of Lash Scrum Master Community of Practice Group. (Agile/Scrum/Scaled Agile Framework, TFS - Team Foundations Server, Waterfall, Clarity, MS Project)

Confidential, Raleigh, NC

IT Contracts Project Manager/Business Analyst - me

Responsibilities:

• Government security - Confidential Public Trust Sensitive Security Clearance.
• IT Project Manager supporting hardware, software, telecom and approximately 15 projects (Agile/Scrum, Sharepoint, MS Visio).
• Provided Statements of Work (SOWs) and Requests for Proposal (RFP) documentation for large IT solutions.
• Reviewed existing contracts of all sizes for compliance. Managed various Telecom projects related to SOWs.
• Tracked hundreds of annual IT hardware contract renewals, each due by 9/30.
• Under tight timeframes, drafted and released several high priority SOW for hardware, software and telecommunication services which also included non-competitive purchase requests (NPR).
• Assisted in the completion of multiple technical and pricing evaluations as applicable.
• Provided market research on various vendors and products as applicable.
• Executed Metrics and data analysis regarding network related vendor information.

Confidential, NC

Sr. Project Manager

Responsibilities:

• Managed scope, schedule, issues, risks, resources, and budget, for numerous application development enhancement projects of various sizes including releases for the Retail Life Applications Group. Managed teams of 10 to 50 resources in support of the Customer Acquisition System (underwriting software) - team includes members from Application Development, QA, Business, Infrastructure and Architecture). Reported project status weekly. In addition, managed estimation and resource ramp for new and additional work as well as phase gate reviews. Mentored other junior project managers. Provided process improvements as applicable. (MS Project, SharePoint, Clarity, Waterfall and Agile Methodology)
• Received 7 commendations (Silver award status) – Global Technology Operations (GTO) – Recognized by Business Partners for supporting – MetLife’s key behaviors in putting Business Clients first as well as for excellent collaboration and providing support and direction to teams.
• Maintained scope, schedule, budget and managed teams for:
• ($2M) – 40 Enhancement projects of various sizes wifin quarterly overlapping releases
• $1M application development project dat allowed policyholders to sign insurance policies electronically.
• $1M application development project which provided Disability information to ITAC system (Inforce Tracking and Communication) allowing MetLife agents to view various transactions from Retail Life systems. Expectation is to expand to Third Party Distributors (Sales) in future.
• $500K addition of new medical vendor project– managed project and vendor as well as infrastructure needs.

Confidential, Raleigh, NC

Program Manager/Sr Project Manager – Retail Systems

Responsibilities:

• Managed scope, schedule, budget as well as issues, risks, resources, 3rd party vendors (FIA, BNY), and change management as well as project dependencies for one high visibility project and other smaller efforts for Personal Investment – Retail Systems. Managed teams of 10 to 40 resources including off shore. Reported project status at Program Management Meeting weekly. Managed estimation and resource ramp for new and additional work at the program level. Managed off shore QA group wif issues. (MS Project, SharePoint, PPMC, SQL queries)
• Projects included:
• BTAB CD2 – Better TEMPThan A Bank – Cash Dashboard – Release 2 Project upgrade ($3M) – managed the application changes while collaborating wif the Business on this high visibility effort to improve the User Interface and add additional functionality to Fidelity.com for customers Cash Accounts-Debit Cards, Credit Cards, and Bill Pay needs. The project involved changes to various application programs dat represented both backend and frontend systems – UI –Web and infrastructure along wif managing 12 work streams.
• FDIC Enhancements Project – ($500K) managed smaller efforts (production fixes) in support of the BTAB CD2 project
• BTAB CD3 – Program Manager – managed the strategic planning and estimations for 12 work streams –( $2M effort).

Confidential, Raleigh, NC

Project Manager

Responsibilities:

• Managed scope, schedule, budget, and change management as well as issues, risks, resources, and vendors for a medium sized ($350K) small enhancement project and a high visibility project (Win 7 Primavera 6.2) - $1M – project effort for the Progress Energy/Duke Energy Merger.
• Projects included:
• Win 7 Primavera 6.2 upgrade for both the application and architecture of the product – managed project through 2 cost reductions while maintaining schedule. Managed the communications and training needs for 7 lines of business for the product upgrade.
• Small enhancement projects ( ie. Replace shrink wrap/ desktop client for Oracle Web GL project, add fields to Customer Information Management System for rate case reporting).
• Managed 2 cross functional teams of approximately 10 resources. Reported project status to Sponsors and Customers. Managed CMMI artifacts, participated in Audits. Assisted in developing PMO processes for project needs. (MS Project, SharePoint, Quality Center, Primavera 6.2, CMMI, MS Visio).

Sr. Project Manager/Business Analyst

Confidential

Responsibilities:

• Managed multiple medium size projects of $1M and teams of up to 15 members in support of the PDIT & GO project portfolio.
• Provided Business Analysis and Project Management for enhancements to the Enterprise Graphical Interface System (EGIS) which tracked work associated wif gas pipelines.
• Managed project through one cost reduction and maintained schedule.
• Technical Health Project – Gas Supply Meter Data Tracking & Testing – (600 customers). System provided reporting for Regulatory needs and required replacement of VB code to Java.
• Other responsibilities included “Present State” and “Future State” analysis and solution as well as business case analysis definition wif customer, scope definition management, project schedule, risk management, project communication, stakeholder management, resource management, implementation mitigation planning, conflict management, project financial reporting and overall responsibility for project deliverables (business analysis and mentoring of team). Collaborated wif other IT functions across the organization (me.e. PMO – SDLC stage gate reviews). Evaluated vendor products. (MS Project, MS Visio, SharePoint)

TECHNICAL SKILLS

Application Development Tools: TSO/ISPF, Visio, SAS (10 yrs metrics)

Application Package: Microsoft Access

Databases / DB Tools: VSAM, FileAid

Desktop Tools: SameTime, Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio), Microsoft Publisher, Microsoft Exchange, Microsoft Outlook, Microsoft Project (Enterprise), Lotus Notes, FrontPage97/2000, Adobe, Paint Shop Pro

Methodologies / Techniques: Agile/Scrum Project Management, Waterfall Methodology, Software Development Life Cycle (SDLC), CMMI, Plan View –(Project/Portfolio Management), Clarity, HP-PPM portfolio management, Primavera, PMBOK Guidelines

Operating Systems: Windows 95, 98, NT, XP, VISTA, MVS/ESA/XA, OS/2, UNIX, DOS

Programming Languages: HTML, COBOL, JCL, EasyTrieve Plus, SQL, Visual Basic, C, C++

Testing Tools: Hammer performance testing (call center), Quality Center

Utilities / Command Languages: FTP, SPF, QMF

Other: Tivoli Enterprise Software VRU: Spanlink – Extra Agent, NICE Call Recording, Citrix Technologies, PBX Nortel Meridian PBX, Definity G3, Centre Vu CMS, AT&T Interactive Advantage, Federal Government Security III clearance, Siebel CRM, CT4Siebel, Siebel e-pharma, Snagit, Multimedia - Director