Project Manager Resume Profile

Summary

Dynamic and experienced results-oriented leader in program and project management. A recognized travel industry expert, former CASMA President, working with a variety of corporations on global travel distribution, industry practices and trends. Highly experienced project management professional with 30 years applying Waterfall, SDLC and Agile Scrum principles driving organizational transformation, new product development and adoption of new technologies to achieve business improvements. Agile mentor and coach for project teams providing process improvements as necessary to expand the adoption and commitment to established objectives and best practices. Certified Scrum Master. Diverse experience in a variety of management and operational areas within the travel sector including airlines, global distribution systems, tour operations, meeting planning management and travel agency operations TMC and OTA . Pragmatic Marketing Certified to enhance project development ensuring adaptability and flexibility in meeting cutting edge technology solutions that are meaningful to the client and user. More than a project manager, integrating experience in Pragmatic Marketing, Account Manager, Web Product Manager and Sales and Business Development.

Skills

End-to-End Project Management

Project Planning and Execution Waterfall, RAD, Agile, Agile Lean

Agile and System Development Life Cycle Certified

Agile Lean

Certified Scrum Master CSM

Business Process Development based UI/UX driven requirements for technical solutions

Release Management

Change Control Management

Cross-Functional Product Management

Leadership Development, training

Agile Coach / Mentor including Kanban, XP, Lean and SaFE

Pragmatic Marketing Certified

Extensive experience supporting customers, market led initiatives

Organizational transformation project management

eCommerce Project Management

Development of UI/UX driven requirements for technical solutions

Mobile / Digital Project Experience

International and domestic system and airline migrations

Negotiation and Communication oral and written

Solutions Oriented Problem Solving

Vendor Management Managing large Onshore and Offshore teams

Rally, JIRA, MS Office, MS Project, MS Visio

Professional Experience

Confidential

As an Airline Industry Expert provide insight to investment fund managers, consultants and corporations who need broad context and insight into the commercial aviation and airline distribution industry on a freelance basis. Demand for expertise occurs when institutional investors are looking for more detailed information prior to supporting IPOs, mergers, acquisitions or funding managed investments for clients. This allows them to supplement published reports and white papers by gaining a first-hand, industry perspective. Engagements with many of the top investment firms.

Confidential

Successfully completed a business process mapping assignment including gap analysis, high level requirements for American Express during a 21 day consultation with their teams in New York and Phoenix. Hosted conference calls with key stakeholders and subject matter experts to determine current state and to be objectives. Completed business process model with recommendations Visio, Project Scope Document, Gap Analysis on time and on budget.

Confidential

Principal / Pragmatic Marketer resource on multiple projects/initiatives across Sabre defined from a user perspective. Strategic position supporting extensive customer/user meetings to define their needs for new and/or improving functionality applying Agile principles as the framework for success. Based on strong Pragmatic Marketing principles representing the voice of the customer and industry in new product, service and enhancement initiatives drawing on product and project management best practices to support the user requirements as the key driver. Skill set based on Pragmatic Marketing principles and client engagement to develop customer centric requirements for new software, enhancements and initiatives within the travel industry representing them to the technology division and teams.

Confidential

Project leader providing a single point of expertise for the Reservations, Sales, City Ticket Offices and Premium Services with program oversight for enterprise projects, organizational transformations, guidance and coordination of development priorities for new product implementations, performance metrics and airline integrations. Included daily reviews with the business and technology teams to refine deliverables through sprints and release management consisting of user story and task updates, testing status and results, change management to ensure delivery of the requirements as agreed upon by the project team. Actively coached, guided, facilitated and championed the projects / products through the complete project life cycle as based on the Scrum framework and Agile principles. Introduced and coached teams through adaption and adoption of the standard Agile ceremonies including sprint planning, daily scrum, sprint review demonstration and sprint retrospective.

Managed large-scale enterprise projects, new products and services that are supported by a variety of systems, distributed teams onshore and offshore defined by emerging technology and industry standards. Led the development and expansion of American's direct connect distribution channel, ongoing enhancements, mobile corporate platform, new prepaid travel products and support as well as customer integrations through effective Agile release management practices. Managed organizational transformation projects including the implementation of a leadership commitment effort focused increasing decision making throughout the Customer Experience department, a new passenger sales performance system with improved metrics and call center employee measurements achieving customer service improvements.

Confidential

Scrum Master / Project Manager for AAirpass.com and other e-Commerce initiatives using Waterfall, SDLC and Agile principles and methodologies or hybrid . Projects were built on user defined requirements, prioritization of features and functionality and standardization following broad best practices. Included customer validation throughout the life cycle to ensure the technical solutions and designs supported improved user experiences including UI/UX oversight and release management. Mentored teams on Agile principles and methodologies, ensuring adaption success.
Led a five month development to implementation project cycle launching AA Gift Cards in the retail marketplace meeting Americans objective to have the product available for the holiday season providing more than 3M in the first 3 months of sales based on a blend of Waterfall and emerging Agile methodologies. Use of Scrum framework SaFE to define project architecture. Project provided 12M in first year sales.
Led the implementation of American's direct connect distribution channel Web and digital integrations based on substantial customer / user definition sessions, that provides a complete reservations and ticketing solution for agencies in North America, Europe and India in 2010 with ongoing expansion of functionality to provide product differentiation and an improved customer value proposition for the suppliers. Project hybrid based on SDLC, Waterfall transitioned to Agile methodologies after first phase. Project reduced distribution costs through the channel by 71 .

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