EXPERIENCE:

Confidential

Data Implementation Engineer/Project Management

Responsibilities:

• Implement network platform changes and analyze impact on the current network.
• Implement, design, Lead changes and/or requirements, develops related standards required to develop engineering packages and implement new systems.
• Works with external vendors and internal departments to include: Technology, Finance, Procurement, and Logistics to obtain specified equipment for deployment into the network.
• Ensures the implementation of the Network is completed on schedule and ready to support customers and the hand off to Operations.
• Develops site specific Engineering packages for network equipment. Activate, test and validate new network hardware and circuits.
• Develops and evaluates engineering processes and standards for Metro Ethernet, VOIP, Customer Ed, Core and Metro Networks to ensure maximum efficiency.
• Works with Marketing and IT teams to support new product development.
• Works with Project Management teams to implement Engineering related projects.
• Design, Implementation and troubleshooting of core nodes and configuration, IP address management, IP routing, OSPF, BGP, Static routing.
• Circuit grooming for cost savings. Advanced Lan/Wan troubleshooting, Setting up distributed sniffer on network Segments.
• Provisioning and troubleshooting, Acme, Sonus, Cisco routers, MPLS, QOS, Cis co ASA troubleshooting and port changes, Access lists.
• Cyber Security hardening. Ethernet over Copper Links, Alcatel Network elements.
• Configuration of Nodes for Network monitoring.
• Worked outages and Restorations Assists in site build - outs to support new customers, Support for managed Network Operations.
• Preparation of Project reports and reporting to upper Management.
• Worked with vendor for better solutions for network design and new equipment decisions.

Confidential

Network Engineer

Responsibilities:

• Technician should provide a professional quality installation to insure XO is delivering a positive Customer Experience. Technician will own all aspects of the installation including initial and follow up communication with the customer.
• Handle all pre-test and field test on all XO products assigned without any supervision.
• Perform complex activation of complex/broadband products including everything EoC and EoS and above including DS3 and SONET services
• Perform complex troubleshooting with the Long-haul network and provisioning of ports on the Infinera or Core Director Network
• Map complex Broadband cross connects in the XO network- Sonet and Ethernet
• Perform complex router configuration on Broadband switching platform.
• Perform line by line provisioning of Acme, Sonus, CPE- Cisco, Adtran, and Accedian NID
• Perform complex activation of MPLs, VPLS - Virtual Private LAN Service product.
• Perform complex Ethernet layer 2 and Layer 3 testing and troubleshooting

Confidential

Project Manager

Responsibilities:

• Ensures project/orders are delivered on time, striving to exceed customer expectations.
• Effectively communicates dependencies and project status to customer and executives.
• Drives to achieve/exceed monthly revenue goals for the business.
• Applies solid knowledge of the organization, influencing others through effective matrix management skills to ensure a positive outcome for both the customer and XO.
• Performs milestone tracking and implementation focus across a large cross-functional team with little to no supervisory guidance.
• Proactively manages change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to the customer.
• Organizes/manages network overbuilds and outside plant construction in support of customer project/order, working directly or through organizational resources as available as needed. • Builds strong relationships with downstream partners ensuring cohesive cross functional collaboration.
• Demonstrates knowledge of and proficiency in installation procedures for standard, less complex products and services.
• Effectively applies company best practices, however understands when a creative out of the box solution is appropriate; analyzes operational performance data to provide continuous improvements for the Service Delivery organization.

Confidential

Data Support Repair

Responsibilities:

• LAN/WAN support and troubleshooting.
• Data/Voice set-up and maintenance and support, TCP/IP, Frame Relay, ATM, Cisco Pix, Cisco WAP, VPN, Checkpoint firewall configuration, rule-sets, and troubleshooting.
• Cisco Ethernet switch, Cisco router support and configuration. T-1, VOIP, DSL support (Test and Turn-up) and network cabling.
• DNS, DHCP,SMS, RAS connections, hardware and software upgrades.
• Used ticketing system to work tickets, followed up with customers, meet SLA

Confidential

Data Engineer

Responsibilities:

• LAN/WAN support and troubleshooting.
• Data/Voice set-up and maintenance and support, TCP/IP,IPX/SPX, Frame Relay, ATM, Cisco Pix, Cisco WAP, VPN, Checkpoint firewall configuration, rule-sets, and troubleshooting.
• Cisco Ethernet switch, Cisco router support and configuration. T-1, VOIP, DSL support (Test and Turn-up) and network cabling. DNS, DHCP,SMS, RAS connections, hardware and software upgrades.
• Used ticketing system to work tickets, followed up with customers, meet SLA. Unix Scripting, Avaya PBX, Project Management of new implementations and Chaired conference calls.