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Practice Manager Resume

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CAREER SUMMARY:

A highly - skilled independent technology consultant with over 12 years of technology consulting experience including Big 5 consulting experience has delivered consulting and training services predominantly on the Microsoft platform as both a team lead and individual team member.

WORK EXPERIENCE:

Confidential

Practice Manager

Responsibilities:

  • Meet bi-weekly with the Microsoft team
  • Write Statements of Work
  • Coordinate activities between Microsoft and the customer
  • Lead the Technical Architecture for a multi-tenant implementation of Dynamics CRM integrated with SharePoint Server 2010
  • Installed and configured the SharePoint integration feature
  • Identify system requirements for Dynamics CRM 2011
  • Draft functional requirements documents (FRD’s)
  • Draft technical design documents (TDD’s)
  • Configure CRM 2011 to meet customer requirements
  • Troubleshoot infrastructure problems within the customer’s environment
  • Develop dashboards and visualizations to meet customer’s reporting requirements
  • Write custom multimedia training using Camtasia
  • Provide end user training on Dynamics CRM 2011

Confidential

Practice Manager

Responsibilities:

  • Lead the Technical Architecture for an upgrade of CRM 4.0 to CRM 2011, BizTalk Server 2009 to BizTalk Server 2010, and SharePoint Server 2007 to SharePoint Server 2010
  • Provide technical support for existing Dynamics CRM 4.0 and BizTalk Server 2009
  • Identify system requirements for Dynamics CRM 2011 including mobility
  • Draft functional requirements documents (FRD’s)
  • Draft technical design documents (TDD’s)
  • Develop CRM 2011 customizations to meet customer requirements
  • Develop dashboards and visualizations to meet customer’s reporting requirements
  • Review the customer’s BizTalk environment in order to develop a future roadmap for a leading clothing manufacturer
  • Provide BizTalk Server 2010 and Enterprise Service Bus mentoring and support to a global non-profit

Confidential

Principal Consultant - CRM Architecture

Responsibilities:

  • My client spent three years attempting to implement Dynamics CRM 4.0 with multiple vendors including Microsoft
  • Responsible for completing a gap analysis which identified both technical and process related gaps
  • Implemented SCRUM to respond to the process gap and implemented Sure Step Methodology to provide a structure within SCRUM to ensure successful project delivery
  • Communicated the tough conversations with executive management highlighting the gaps and proposed solution
  • Responsible for the successful delivery of technical components leveraging both client and Ciber resources leading a team of 10 developers
  • Responsible for drafting overall CRM architecture including leveraging CRM Xrm technologies and LINQ
  • Presented an Enterprise Service Bus pattern to provide system integration
  • Provided hands-on mentoring to development staff on implementing best practices
  • Provided the client with architecture compatible with CRM 2011

Confidential

BizTalk Architect

Responsibilities:

  • Designed long term strategy for facilitating supplier integrations by leveraging the Enterprise Service Bus Toolkit 2.1.
  • Designed and implemented ESB patterns
  • Built schemas, maps, orchestrations, pipelines, and itineraries using BizTalk Server 2010
  • Built unit test projects in Visual Studio 2010 using C#
  • Built custom entity libraries and WCF components to facilitate advanced application logic.
  • Implemented SCRUM to support integrations development
  • Mentored and trained other developers

Confidential

Senior Technical Consultant - Dynamics CRM

Responsibilities:

  • Designed and developed Dynamics 4.0 customizations including entity modifications, workflows, data migration and security roles
  • Designed and developed Dynamics CRM 2011 customizations including entity modifications, dashboards, dialogs, workflows, and security roles
  • Designed and developed advanced Silverlight controls to extend the base functionality of Dynamics CRM 2011
  • Developed code in C# and VB.NET against the CRM 2011 SDK
  • Wrote Linq queries against the CRM entity framework
  • Review requirements and prepare a technical estimate
  • Contributed to shaping the overall technical architecture
  • Designed and developed Dynamics 4.0 customizations including entity modifications, workflows, data migration and security roles
  • Trained sales staff on how to use CRM 4.0
  • Develop intellectual property assets to increase the speed and consistency of delivery
  • Created the Confidential Dynamics CRM Estimating Tool

Confidential

Enterprise Architect

Responsibilities:

  • Designed and developed a WPF/WCF based electronic forms submission system for in-clinic providers to conduct military health assessments.
  • Migrated legacy code to the .NET 4.0 framework and Visual Studio 2010
  • Created an internal entity framework based structure as an integral part of the application architecture.
  • Draft solution architectures and make recommendations to migrate legacy .NET 2.0 architecture towards .NET 3.5 including WCF and WPF
  • Designed an enterprise entity-based framework to support the next generation of business applications
  • Evaluated and made recommendations for implementing the SQL Server 2008 File Stream data type
  • Evaluated and made recommendations for establishing a data archiving and retention policy
  • Built proof of concepts utilizing VB.NET, C#, WPF, WCF, and LINQ to Entities to interface with externally facing web services components that provided both XML and JSON based messaging schemes.
  • Facilitated product demonstrations of BizTalk Server 2010 and Visual Studio 2010 as technologies to introduce flexibility into the current architecture.
  • Coordinated a training engagement with Microsoft to educate developers on the new features within Visual Studio 2010.
  • Worked with external vendors to provide quotes on new technologies
  • Mentored development staff on new technologies
  • Trained infrastructure support team on WCF deployment

Confidential

Dynamics CRM/BizTalk Technical Lead

Responsibilities:

  • Install and deploy Windows 2008 Servers and components
  • Install and Configure Dynamics CRM 4.0 server components for the CRM Development Team and staging environments
  • Install and Configure BizTalk Server 2009 server components for the BizTalk Server Development Team and staging environments
  • Install and Configure SQL Server 2008 including SSIS, SSRS, and SSAS
  • Install and Configure Visual Studio 2008 SP1 for the CRM, BizTalk, and SQL Server Development Teams
  • Design and Create Test Plan
  • Design and Create Unit Tests
  • Draft Conceptual CRM Entity Design
  • Identify and document requirements into Functional Specifications Documents (FSD’s)
  • Design and implement .NET components to support CRM customizations and BizTalk applications
  • Design and Develop CRM Plugins and customizations
  • Design and Develop BizTalk schemas, maps, and orchestrations
  • Execute Unit Tests against the integrated development environment
  • Provide input to Wells Fargo staff as to best practices for implementing Dynamics CRM
  • Work together with Microsoft Consulting Services team
  • Participate in architectural meetings to determine the optimal approach to load as many as 92,000,000 records into the system.
  • Recommended a pull strategy for data migration which reduced the amount of time it takes to import nightly data by as much as 80%.
  • Recruited, hired, and managed a technical staff of five team members.

Confidential

Technical Architect/Project Manager - CRM/.NET

Responsibilities:

  • Identify and document requirements
  • Design and implement .NET and ASP.NET user controls and web pages
  • Integrate business logic and data access layer components with Telerik UI controls
  • Write .NET software in C# using the CRM SDK to implement a customer facing portal integrated with a Content Management Solution(CMS) streamlining the customer’s business by allowing for online product configuration. Experlogix was used for product configuration.
  • Technologies included:
  • Windows 2008 Server
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM SDK
  • Experlogix
  • Team Foundation Server
  • Visual Studio 2008
  • C#
  • Identify and document requirements
  • Design and implement technical elements for CRM customization
  • Perform data mappings, data cleansing, and data migration
  • Create reports using SSRS
  • Design and implement .NET and ASP.NET customizations
  • Write .NET software using the CRM SDK to implement a customer facing portal integrated with a Content Management Solution(CMS) streamlining the customer’s business and
  • Create training materials and train end users
  • Technologies included:
  • Windows 2008 Server
  • SQL Server 2008 - SSRS, SSIS
  • Microsoft Dynamics CRM 4.0
  • Experlogix

Confidential

Owner/Technology Consultant/Technical Trainer

Responsibilities:

  • Identify and document requirements
  • Design technical elements for CRM customization
  • Implement customizations
  • Perform data mappings, data cleansing, and data migration using SSIS
  • Create training materials and train end users
  • Identify and document requirements for business critical systems
  • Design the application with isolation between the presentation, business logic, and data tiers
  • Application Development on the .NET Framework 2.0, 3.0, 3.5 including WCF, WPF, and WF, XAML. Data binding was implemented using in-line XAML code in combination with event-driven code behind C# methods.
  • Create graphics and dynamic XAML code using Microsoft Expression Blend and Adobe CS3 Suite
  • Create stored procedures, tables, views, and Trans-act SQL queries
  • Perform unit and system tests

Confidential, Neenah, WI

Technical Architect/Project Manager

Responsibilities:

  • Perform duties as the assistant project manager
  • Use Alien software to encode RFID labels
  • Print labels using Zebra printers
  • Test RFID process and procedures
  • Integrate RFID technology with SAP’s RFID module
Technical Architect/Project Manager

Confidential, St. Louis, MO

Responsibilities:

  • Identify and document requirements for business critical systems
  • Create classic ASP pages including VBScript and Javascript
  • Create tables, views, stored procedures in Oracle 8 using TOAD
  • Create Reports using Crystal Reports
  • Business tier provided by COM+ components and MTS
  • Identify and document requirements for business critical systems
  • Create a VB6 application to read and parse data from CDs provided from Arbitron and FTP them to the UNIX server
  • Create CRON jobs to automatically upload the data into Oracle using OS Loader
  • Application Development on the .NET Framework 1.1, 2.0, 3.0, 3.5 including WCF, WPF, and WF, XAML, and Silverlight
  • Implementation of Microsoft SQL Server 2005, SSIS, SSRS, SSAS and replication
  • Compose custom reports using SSRS, SSIS, and SSAS on the MS SQL 2005 platform
  • Application Development on Microsoft Dynamics CRM 4.0
  • Application Development using XML, XSD, XSLT, XPath, XQuery
  • Application Development on the .NET Framework
  • Systems Administration on Windows Server 2003 and Windows 2008
  • Application Development and Systems Administration on Microsoft Dynamics CRM 4.0
  • Application Development on Microsoft Dynamics AX 2009
  • Implementation of Exchange Server 2007
  • Implementation of Office Communication Server 2007
  • Application Development on Windows Tablet PC
  • Implementation of custom learning management solutions (Macromedia Authorware)
  • Implementation of various graphics using Fireworks CS3, Adobe Illustrator CS3, Adobe Premiere
  • Deliver Microsoft Official Curriculum training on the following technologies:
  • Windows Server 2003, Window XP, Active Directory
  • SharePoint 2003, MOSS 2007
  • SQL Server
  • SQL Server Integration Services (SSIS)
  • SQL Server Analysis Services (SSAS)
  • SQL Server Reporting Services (SSRS)
  • .NET, C# and VB.NET
  • Exchange Server 2007
  • Gathering and Analyzing Business Requirements

Principal Solutions Developer

Confidential, Dallas, TX

Responsibilities:

  • Complete Technical Specifications
  • Complete Project Estimates
  • Application Development on the .NET Framework in C#, X++, MorphX
  • Web Services Development
  • Application Development on Dynamics AX 4.0, CRM 4.0
  • Implemented the Financials, Enterprise Portal, Application Integration Framework (AIF), and Warehouse modules
  • Implemented Red Maple Solution for Payments
  • Complete Technical Specifications
  • Complete Project Estimates
  • Application Development on the .NET Framework in C#, X++, MorphX
  • Application Development on Dynamics AX 4.0 - CRM module
  • Provide technical support to the on-site Confidential implementation team.

Senior Microsoft Enterprise Architect

Confidential, Green Bay, WI

Responsibilities:

  • Worked directly with Microsoft Consulting Services as part of the implementation
  • Gathered requirements and created UML based documents. Trained team to do the same.
  • Application Development on the .NET Framework using C# in an MVC pattern to create seven e-commerce storefronts and ASP.NET 2.0
  • Implemented the Product Catalog functionality of Commerce Server 2007
  • Assisted other team members with creation of ASP.NET user controls
  • Database development using MS SQL Server 2005 to create store procedures, tables, views, and indexes
  • Gathered requirements and created UML based documents
  • Led the Application Development team including three resources from Malaysia and three from the Americas on the .NET Framework 2.0 using VB.NET
  • Database development using MS SQL Server 2005 to create store procedures, tables, views, and indexes
  • Deliver Microsoft Official Curriculum training on .NET 2.0, VB.NET and UML

Confidential, Milwaukee, WI

Senior Manager, Service Oriented Architecture Team Lead

Responsibilities:

  • Develop a business plan for the SOA team for the Wisconsin market to deliver consulting services on BizTalk, .NET, and SQL Server technologies
  • Create Statements of Work for Microsoft implementations including scope definition, project estimates, and staff resource allocation
  • Accompany Account Managers on sales calls and demonstrate Microsoft technologies including .NET, Windows, SharePoint, SQL Server, BizTalk Server, and Exchange
  • Managed technical staff for Wisconsin market territory
  • Application Development on the .NET Framework
  • Implementation of BizTalk Server 2006 to integrate with Tivoli, SharePoint 2003
  • Create InfoPath forms to bind to xml schemas from SharePoint
  • Implemented the TIBCO adapter to integrate with the existing TIBCO messaging environment
  • Integrated with DB2 using the DB2 adapter
  • Applied the flat file wizard to create xml schemas from flat files
  • Apply business rules using the business rules engine to support business requirements
  • Created xml schemas and mappings
  • Created MSI packages and deployed them to BizTalk Servers
  • Implementation of Host Integration Server 2006 to allow for both host initiated processing and windows initiated processing
  • Implementation of BizTalk Server 2006 Business Rules
  • Wrote class libraries and custom code in C#
  • Represent Microsoft as part of Microsoft Consulting Services
  • Attended HL7 training held at the HL7 conference in Chicago.

Confidential, Madison, WI

Microsoft Solution Specialist

Responsibilities:

  • Create Statements of Work for Microsoft implementations including scope definition, project estimates, and staff resource allocation
  • Analyze market territories and develop go-to market strategies for Microsoft technologies
  • Accompany Account Managers on sales calls and demonstrate Microsoft technologies including .NET, Windows, SharePoint, SQL Server, BizTalk Server, and Exchange
  • Train Account Managers on go-to market strategies
  • Application development on the .NET Framework using VB.NET
  • Created TSQL queries using SQL enterprise manager
  • Application development SQL Server 2000 including the creation of database objects (tables, views, stored procedures, indexes)
  • Reviewed application architecture directly advised the IT Director of recommended changes to solve critical issues
  • Install and configure Microsoft SQL Server 2005 to support critical business applications in a clustered format
  • Work as a subcontractor to Microsoft Consulting Services
  • Modify SharePoint 2003 to support business requirements using xml/xslt, .NET

SQL Database Administration Support

Confidential, Neenah, WI

Responsibilities:

  • Administer daily backups of production SQL databases in a Windows clustered environment
  • Install and Configure SQL Server 2000/2005 databases
  • Modify DTS packages to improve the performance of the daily data warehouse build
  • Establish database standards and strategy for IT management
  • Database development including writing Trans-act SQL queries on SQL Server 2000 and SQL 2005

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