Practice Manager Resume
CAREER SUMMARY:
A highly - skilled independent technology consultant with over 12 years of technology consulting experience including Big 5 consulting experience has delivered consulting and training services predominantly on the Microsoft platform as both a team lead and individual team member.
WORK EXPERIENCE:
Confidential
Practice Manager
Responsibilities:
- Meet bi-weekly with the Microsoft team
- Write Statements of Work
- Coordinate activities between Microsoft and the customer
- Lead the Technical Architecture for a multi-tenant implementation of Dynamics CRM integrated with SharePoint Server 2010
- Installed and configured the SharePoint integration feature
- Identify system requirements for Dynamics CRM 2011
- Draft functional requirements documents (FRD’s)
- Draft technical design documents (TDD’s)
- Configure CRM 2011 to meet customer requirements
- Troubleshoot infrastructure problems within the customer’s environment
- Develop dashboards and visualizations to meet customer’s reporting requirements
- Write custom multimedia training using Camtasia
- Provide end user training on Dynamics CRM 2011
Confidential
Practice ManagerResponsibilities:
- Lead the Technical Architecture for an upgrade of CRM 4.0 to CRM 2011, BizTalk Server 2009 to BizTalk Server 2010, and SharePoint Server 2007 to SharePoint Server 2010
- Provide technical support for existing Dynamics CRM 4.0 and BizTalk Server 2009
- Identify system requirements for Dynamics CRM 2011 including mobility
- Draft functional requirements documents (FRD’s)
- Draft technical design documents (TDD’s)
- Develop CRM 2011 customizations to meet customer requirements
- Develop dashboards and visualizations to meet customer’s reporting requirements
- Review the customer’s BizTalk environment in order to develop a future roadmap for a leading clothing manufacturer
- Provide BizTalk Server 2010 and Enterprise Service Bus mentoring and support to a global non-profit
Confidential
Principal Consultant - CRM Architecture
Responsibilities:
- My client spent three years attempting to implement Dynamics CRM 4.0 with multiple vendors including Microsoft
- Responsible for completing a gap analysis which identified both technical and process related gaps
- Implemented SCRUM to respond to the process gap and implemented Sure Step Methodology to provide a structure within SCRUM to ensure successful project delivery
- Communicated the tough conversations with executive management highlighting the gaps and proposed solution
- Responsible for the successful delivery of technical components leveraging both client and Ciber resources leading a team of 10 developers
- Responsible for drafting overall CRM architecture including leveraging CRM Xrm technologies and LINQ
- Presented an Enterprise Service Bus pattern to provide system integration
- Provided hands-on mentoring to development staff on implementing best practices
- Provided the client with architecture compatible with CRM 2011
Confidential
BizTalk Architect
Responsibilities:
- Designed long term strategy for facilitating supplier integrations by leveraging the Enterprise Service Bus Toolkit 2.1.
- Designed and implemented ESB patterns
- Built schemas, maps, orchestrations, pipelines, and itineraries using BizTalk Server 2010
- Built unit test projects in Visual Studio 2010 using C#
- Built custom entity libraries and WCF components to facilitate advanced application logic.
- Implemented SCRUM to support integrations development
- Mentored and trained other developers
Confidential
Senior Technical Consultant - Dynamics CRM
Responsibilities:
- Designed and developed Dynamics 4.0 customizations including entity modifications, workflows, data migration and security roles
- Designed and developed Dynamics CRM 2011 customizations including entity modifications, dashboards, dialogs, workflows, and security roles
- Designed and developed advanced Silverlight controls to extend the base functionality of Dynamics CRM 2011
- Developed code in C# and VB.NET against the CRM 2011 SDK
- Wrote Linq queries against the CRM entity framework
- Review requirements and prepare a technical estimate
- Contributed to shaping the overall technical architecture
- Designed and developed Dynamics 4.0 customizations including entity modifications, workflows, data migration and security roles
- Trained sales staff on how to use CRM 4.0
- Develop intellectual property assets to increase the speed and consistency of delivery
- Created the Confidential Dynamics CRM Estimating Tool
Confidential
Enterprise Architect
Responsibilities:
- Designed and developed a WPF/WCF based electronic forms submission system for in-clinic providers to conduct military health assessments.
- Migrated legacy code to the .NET 4.0 framework and Visual Studio 2010
- Created an internal entity framework based structure as an integral part of the application architecture.
- Draft solution architectures and make recommendations to migrate legacy .NET 2.0 architecture towards .NET 3.5 including WCF and WPF
- Designed an enterprise entity-based framework to support the next generation of business applications
- Evaluated and made recommendations for implementing the SQL Server 2008 File Stream data type
- Evaluated and made recommendations for establishing a data archiving and retention policy
- Built proof of concepts utilizing VB.NET, C#, WPF, WCF, and LINQ to Entities to interface with externally facing web services components that provided both XML and JSON based messaging schemes.
- Facilitated product demonstrations of BizTalk Server 2010 and Visual Studio 2010 as technologies to introduce flexibility into the current architecture.
- Coordinated a training engagement with Microsoft to educate developers on the new features within Visual Studio 2010.
- Worked with external vendors to provide quotes on new technologies
- Mentored development staff on new technologies
- Trained infrastructure support team on WCF deployment
Confidential
Dynamics CRM/BizTalk Technical Lead
Responsibilities:
- Install and deploy Windows 2008 Servers and components
- Install and Configure Dynamics CRM 4.0 server components for the CRM Development Team and staging environments
- Install and Configure BizTalk Server 2009 server components for the BizTalk Server Development Team and staging environments
- Install and Configure SQL Server 2008 including SSIS, SSRS, and SSAS
- Install and Configure Visual Studio 2008 SP1 for the CRM, BizTalk, and SQL Server Development Teams
- Design and Create Test Plan
- Design and Create Unit Tests
- Draft Conceptual CRM Entity Design
- Identify and document requirements into Functional Specifications Documents (FSD’s)
- Design and implement .NET components to support CRM customizations and BizTalk applications
- Design and Develop CRM Plugins and customizations
- Design and Develop BizTalk schemas, maps, and orchestrations
- Execute Unit Tests against the integrated development environment
- Provide input to Wells Fargo staff as to best practices for implementing Dynamics CRM
- Work together with Microsoft Consulting Services team
- Participate in architectural meetings to determine the optimal approach to load as many as 92,000,000 records into the system.
- Recommended a pull strategy for data migration which reduced the amount of time it takes to import nightly data by as much as 80%.
- Recruited, hired, and managed a technical staff of five team members.
Confidential
Technical Architect/Project Manager - CRM/.NET
Responsibilities:
- Identify and document requirements
- Design and implement .NET and ASP.NET user controls and web pages
- Integrate business logic and data access layer components with Telerik UI controls
- Write .NET software in C# using the CRM SDK to implement a customer facing portal integrated with a Content Management Solution(CMS) streamlining the customer’s business by allowing for online product configuration. Experlogix was used for product configuration.
- Technologies included:
- Windows 2008 Server
- Microsoft Dynamics CRM 4.0
- Microsoft Dynamics CRM SDK
- Experlogix
- Team Foundation Server
- Visual Studio 2008
- C#
- Identify and document requirements
- Design and implement technical elements for CRM customization
- Perform data mappings, data cleansing, and data migration
- Create reports using SSRS
- Design and implement .NET and ASP.NET customizations
- Write .NET software using the CRM SDK to implement a customer facing portal integrated with a Content Management Solution(CMS) streamlining the customer’s business and
- Create training materials and train end users
- Technologies included:
- Windows 2008 Server
- SQL Server 2008 - SSRS, SSIS
- Microsoft Dynamics CRM 4.0
- Experlogix
Confidential
Owner/Technology Consultant/Technical Trainer
Responsibilities:
- Identify and document requirements
- Design technical elements for CRM customization
- Implement customizations
- Perform data mappings, data cleansing, and data migration using SSIS
- Create training materials and train end users
- Identify and document requirements for business critical systems
- Design the application with isolation between the presentation, business logic, and data tiers
- Application Development on the .NET Framework 2.0, 3.0, 3.5 including WCF, WPF, and WF, XAML. Data binding was implemented using in-line XAML code in combination with event-driven code behind C# methods.
- Create graphics and dynamic XAML code using Microsoft Expression Blend and Adobe CS3 Suite
- Create stored procedures, tables, views, and Trans-act SQL queries
- Perform unit and system tests
Confidential, Neenah, WI
Technical Architect/Project Manager
Responsibilities:
- Perform duties as the assistant project manager
- Use Alien software to encode RFID labels
- Print labels using Zebra printers
- Test RFID process and procedures
- Integrate RFID technology with SAP’s RFID module
Confidential, St. Louis, MO
Responsibilities:
- Identify and document requirements for business critical systems
- Create classic ASP pages including VBScript and Javascript
- Create tables, views, stored procedures in Oracle 8 using TOAD
- Create Reports using Crystal Reports
- Business tier provided by COM+ components and MTS
- Identify and document requirements for business critical systems
- Create a VB6 application to read and parse data from CDs provided from Arbitron and FTP them to the UNIX server
- Create CRON jobs to automatically upload the data into Oracle using OS Loader
- Application Development on the .NET Framework 1.1, 2.0, 3.0, 3.5 including WCF, WPF, and WF, XAML, and Silverlight
- Implementation of Microsoft SQL Server 2005, SSIS, SSRS, SSAS and replication
- Compose custom reports using SSRS, SSIS, and SSAS on the MS SQL 2005 platform
- Application Development on Microsoft Dynamics CRM 4.0
- Application Development using XML, XSD, XSLT, XPath, XQuery
- Application Development on the .NET Framework
- Systems Administration on Windows Server 2003 and Windows 2008
- Application Development and Systems Administration on Microsoft Dynamics CRM 4.0
- Application Development on Microsoft Dynamics AX 2009
- Implementation of Exchange Server 2007
- Implementation of Office Communication Server 2007
- Application Development on Windows Tablet PC
- Implementation of custom learning management solutions (Macromedia Authorware)
- Implementation of various graphics using Fireworks CS3, Adobe Illustrator CS3, Adobe Premiere
- Deliver Microsoft Official Curriculum training on the following technologies:
- Windows Server 2003, Window XP, Active Directory
- SharePoint 2003, MOSS 2007
- SQL Server
- SQL Server Integration Services (SSIS)
- SQL Server Analysis Services (SSAS)
- SQL Server Reporting Services (SSRS)
- .NET, C# and VB.NET
- Exchange Server 2007
- Gathering and Analyzing Business Requirements
Principal Solutions Developer
Confidential, Dallas, TX
Responsibilities:
- Complete Technical Specifications
- Complete Project Estimates
- Application Development on the .NET Framework in C#, X++, MorphX
- Web Services Development
- Application Development on Dynamics AX 4.0, CRM 4.0
- Implemented the Financials, Enterprise Portal, Application Integration Framework (AIF), and Warehouse modules
- Implemented Red Maple Solution for Payments
- Complete Technical Specifications
- Complete Project Estimates
- Application Development on the .NET Framework in C#, X++, MorphX
- Application Development on Dynamics AX 4.0 - CRM module
- Provide technical support to the on-site Confidential implementation team.
Senior Microsoft Enterprise Architect
Confidential, Green Bay, WI
Responsibilities:
- Worked directly with Microsoft Consulting Services as part of the implementation
- Gathered requirements and created UML based documents. Trained team to do the same.
- Application Development on the .NET Framework using C# in an MVC pattern to create seven e-commerce storefronts and ASP.NET 2.0
- Implemented the Product Catalog functionality of Commerce Server 2007
- Assisted other team members with creation of ASP.NET user controls
- Database development using MS SQL Server 2005 to create store procedures, tables, views, and indexes
- Gathered requirements and created UML based documents
- Led the Application Development team including three resources from Malaysia and three from the Americas on the .NET Framework 2.0 using VB.NET
- Database development using MS SQL Server 2005 to create store procedures, tables, views, and indexes
- Deliver Microsoft Official Curriculum training on .NET 2.0, VB.NET and UML
Confidential, Milwaukee, WI
Senior Manager, Service Oriented Architecture Team Lead
Responsibilities:
- Develop a business plan for the SOA team for the Wisconsin market to deliver consulting services on BizTalk, .NET, and SQL Server technologies
- Create Statements of Work for Microsoft implementations including scope definition, project estimates, and staff resource allocation
- Accompany Account Managers on sales calls and demonstrate Microsoft technologies including .NET, Windows, SharePoint, SQL Server, BizTalk Server, and Exchange
- Managed technical staff for Wisconsin market territory
- Application Development on the .NET Framework
- Implementation of BizTalk Server 2006 to integrate with Tivoli, SharePoint 2003
- Create InfoPath forms to bind to xml schemas from SharePoint
- Implemented the TIBCO adapter to integrate with the existing TIBCO messaging environment
- Integrated with DB2 using the DB2 adapter
- Applied the flat file wizard to create xml schemas from flat files
- Apply business rules using the business rules engine to support business requirements
- Created xml schemas and mappings
- Created MSI packages and deployed them to BizTalk Servers
- Implementation of Host Integration Server 2006 to allow for both host initiated processing and windows initiated processing
- Implementation of BizTalk Server 2006 Business Rules
- Wrote class libraries and custom code in C#
- Represent Microsoft as part of Microsoft Consulting Services
- Attended HL7 training held at the HL7 conference in Chicago.
Confidential, Madison, WI
Microsoft Solution Specialist
Responsibilities:
- Create Statements of Work for Microsoft implementations including scope definition, project estimates, and staff resource allocation
- Analyze market territories and develop go-to market strategies for Microsoft technologies
- Accompany Account Managers on sales calls and demonstrate Microsoft technologies including .NET, Windows, SharePoint, SQL Server, BizTalk Server, and Exchange
- Train Account Managers on go-to market strategies
- Application development on the .NET Framework using VB.NET
- Created TSQL queries using SQL enterprise manager
- Application development SQL Server 2000 including the creation of database objects (tables, views, stored procedures, indexes)
- Reviewed application architecture directly advised the IT Director of recommended changes to solve critical issues
- Install and configure Microsoft SQL Server 2005 to support critical business applications in a clustered format
- Work as a subcontractor to Microsoft Consulting Services
- Modify SharePoint 2003 to support business requirements using xml/xslt, .NET
SQL Database Administration Support
Confidential, Neenah, WI
Responsibilities:
- Administer daily backups of production SQL databases in a Windows clustered environment
- Install and Configure SQL Server 2000/2005 databases
- Modify DTS packages to improve the performance of the daily data warehouse build
- Establish database standards and strategy for IT management
- Database development including writing Trans-act SQL queries on SQL Server 2000 and SQL 2005
