SUMMARY

• Proven Senior IT Project Manager with extensive experience in global, cross - functional and multi-vendor cloud projects
• Solid background in managing financial, PCI compliance, data conversions, infrastructure, wireless, and business intelligence projects
• Highly skilled in managing projects in Agile and Waterfall environments utilizing MS project PMP, CSM, and Six Sigma Green Belt certifications

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Managed international projects utilizing Agile and Waterfall SDLC methodologies
• Participated in the transformation initiative to move from Waterfall to Agile/Scrum by providing SCRUM training to development teams and business owners regarding how to set up Sprints and the Product Backlog
• Developed a high-performance team, facilitated as Scrum Master for Daily Scrum calls, and analyzed the effectiveness of each Sprint
• Responsible for managing significant resource constraints, scheduling, and budgets in the delivery of global projects for a multi-million-dollar business transformation initiative, which included a large database conversion and transformation of ERP, OBIEE, and Monitoring tools

Confidential, Atlanta, Georgia

Project Manager - Sr. Consultant

Responsibilities:

• Managed and implemented information systems requests for Solutions/New Services projects for the top 100 Confidential clients.
• Implemented new technology solutions to increase cost effectiveness and infrastructure flexibility by building roadmaps in a Virtual, Windows, Oracle, SQL Server, SAN, UNIX and data warehousing environment
• Consulted with customer to define requirements and reviewed various vendor specifications to define scope management and design requirements to move large numbers of application and database servers Confidential various data centers into a virtual environment.
• Utilized IaaS delivery of data virtualization integration and data access as they fit into SOA.
• Managed deployment of “in the cloud” architecture for database servers, data storage location, and application servers providing SaaS on multi-user platforms
• Engaged Disaster Recovery and Back-up teams to ensure requirements are addressed and Access Management was successfully implemented
• Review Effectiveness of Solution, ROI and Time to implement on current procurement, server build and decommissioning processes
• Developed and implemented a solution prioritization matrix for the server refresh program
• Participated in transforming an Operational Readiness process by utilizing Kanban techniques and tools
• Consulted with customer to define requirements and reviewed various vendor specifications to define scope management and design requirements to move large numbers of application and database servers Confidential various data centers into a virtual environment.
• Utilized IaaS delivery of data virtualization integration and data access as they fit into SOA. Managed deployment of “in the cloud” architecture for database servers, data storage location, and application servers providing SaaS on multi-user platforms
• Engaged Disaster Recovery and Back-up teams to ensure requirements are addressed and Access Management was successfully implemented
• Review Effectiveness of Solution, ROI and Time to implement on current procurement, server build and decommissioning processes
• Developed and implemented a solution prioritization matrix for the server refresh program
• Participated in transforming an Operational Readiness process by utilizing Kanban techniques and tools

Confidential, Atlanta, Georgia

Sr. Consultant

Responsibilities:

• PMO resource responsible for Confidential client
• Responsible for compiling metric data and mission critical information
• Reported in weekly executive steering committee meetings for all cross functional projects in the program that implemented PCI-DSS security tokenization for cardholder authorizations and payments
• Communicated and implemented client requirements for developing project schedules, project requirements and issue reporting for the program
• Responsible for program change controls and identification of cross-functional risk impacts

Confidential, Atlanta, Georgia

Sr. IT Project Manager

Responsibilities:

• Implemented e-commerce and data warehousing programs into Confidential ’s emerging technology leveraging Confidential IT Best Practices
• Managed triple constraints for all projects - cost, time and scope through entire project lifecycle. Responsible for obtaining and presenting cost estimates to financial review boards, managed project costs thru entire project lifecycle and presented project certification and Access Management reporting to review boards
• Confidential IT Project and Global Resource Manager for cross functional teams consisting of application and infrastructure architects, systems engineers, outsourced vendors and global resources
• Managed infrastructure team to migrate e-Pay and e-Security database servers to RAC environment, which improved production performance by reducing outages during peak transaction periods by providing server failover capability. This infrastructure supported 100,000 e-Payment transactions per hour for 6MM+ electronic payments monthly
• Managed IT resources to provide infrastructure CapEx cost estimates for e-commerce server upgrades to provide additional CPU Cores, failover software and server upgrades
• Managed the consolidation of e-Pay and e-Security Oracle databases into one database with 2 schemas. Implemented database partitioning and archiving to improve performance
• Team Leader for the Confidential Oracle 10g upgrade project for e-Security and e-pay databases and the e-Apply/e-Service product implementation
• Team Leader for Confidential e-com and middleware teams in redirecting and modifying API calls to NYCE for Confidential credit card balance transfers transactions
• Led cross-functional team in implementing FDR data files extracting Confidential marketing campaign data into the Confidential data warehouse, which encompassed gap analysis to determine the exiting tables to load data and identification of new tables required to be created in the database
• Led effort to create new ETL queries into the data warehouse to produce comparative data analysis reporting to assist marketing with pricing and to determine the success rate of various marketing campaigns. This marketing analysis was recognized for producing data that reflected significantly lower cost per dollar earned for direct mail vs. statement insert campaigns
• Led data warehousing analysis, requirement definition and development effort to implement Flat File Transfer process for new call center vendor from the Confidential data warehouse to automate the call center cross sell functions.
• Led multi-vendor, global resource team to integrate Oracle Special Offer database for multiple clients, which increased revenues and customer service significantly
• Received multiple recognition awards from Retail Cross Sell Marketing and Executive Management for Innovation and Optimization of Processes and Products in the execution and implementation of e-Com and data warehousing projects

Confidential, Atlanta, Georgia

Project Manager/Retail Consultant

Responsibilities:

• Managed the architecture flow, requirements, definition, development, end-to-end testing and implementation for retail, billing and network projects during the Confidential & Confidential and Cingular conversion, the WLNP conversion and the BellSouth/Cingular conversion
• BMG project manager for financial and tax assessment projects impacting Business Enterprise Management and the BI data warehouse for top revenue business customers
• Managed Cingular Business Enterprise project that utilized the Service Quality Application and Business Intelligence data to develop metric data to offer Service Level Agreements to strategic business customers
• Led conversion implementation project to allow processing of Confidential & Confidential payments in the Cingular IVR and retail stores
• Project scope included front end, middleware configuration analysis and billing system software conversion analysis for new processing definition. Ensured that all payment integration processes for the Confidential & Confidential acquisition adhered to Sox compliant guidelines
• Led project analysis and scope definition for billing customer’s checking via ACH debit and credit card accounts automatically and for one-time payment in the retail stores following NACHA guidelines
• Led Cingular WLNP implementation strategy with development management, call center management and sales operations to develop strategic end-to-end testing plan across multi-wireless networks, markets and billing systems
• Team leader with responsibility for resolving post launch network and billing issues escalated to the war room from the call centers, retail markets and billing production
• Bridged conference chair to ensured cooperative data exchange between all carriers to resolve network issues
• Developed implementation plan for launching Cingular pricing projects into a UNIX and Oracle environment to be utilized by marketing and retail division
• Implemented database partitioning on three pricing databases to improve system performance