Senior Project/Program Manager Contractor Resume

SUMMARY

I am a successful Project Manager/ Information Technology leader with twenty years of experience looking for challenging role that will benefit from my ability to take a vision and drive to completion.
Able to execute both large and small projects. Adaptability to work in Agile, Waterfall or a mix of methodology environments. Strong leader and influencer able to bring groups together to achieve goals working closely with individuals at all corporate levels.
Excellent meeting driver including strengths in presentation, speaking and focusing of teams. Able to hit ground running with minimum ramp up time, independent and organized.
I excel in organizations where the project is in need of someone who can grab the reigns, execute and drive team to successful completion with minimum oversight.

PROFESSIONAL EXPERIENCE

Senior Project/Program Manager Contractor

Confidential

Responsibilities:

Took over for outgoing Program Manager eight months into project with only four months to launch date.
Successfully managed eight work streams with over 250 team members to deliver new product line on time including Sales, Operations, Analytics, Legal, Business Implementation and Clinical teams.
Assisted in the management of Department of Insurance filings for objections and compliance working with legal team.
Created repeatable business model for future state expansions for Business Implementation team.
Attended and initiated setup and planning of core system replacement working with external systems vendor.
Setup and administration of Atlassian JIRA, agile training and process initiation.
Management of key work stream working with high level stakeholders.

Senior Project Manager

Confidential

Responsibilities:

Maintained relationship with third party vendor through regular check - ins and coordination of meetings and project review.
Maintained and approved budget and invoices, align milestones with invoice submissions.
Reviewed and assisted in negotiation of all required change orders.
Worked with project business lead to report project status to senior leadership including project status, risk and associated mitigation plans.
Created, maintained and drove project plan and schedule.
Managed workload and prioritization for three Salesforce Administrators, Senior Architect and 3 key business leads utilizing Atlassian JIRA software.
Maintained open issues log and drove to resolution
Coordinated training and communication planning
Scheduled and lead cross functional team meetings ensuring agenda adhesion, meeting notes and next steps
Established and managed nerve center for go live with live monitoring report requirements
Negotiated and managed project stakeholder expectations to ensure project objectives and timeline
Created and maintained project Sharepoint site.

Director

Confidential

Responsibilities:

Drive process improvement within the Data Operations team via strategic relationship building with top data vendors.
Decrease extended implementation timelines by developing training and documentation for the Client Services and Legal team for data usage agreement standards and intake process.
Work with Legal team to identify and negotiate global agreement opportunities.
Serve as key liaison between Data Operations and Privacy and Compliance teams for the development and support of data destruction processes and procedure.
Drive layout standardization to decrease rework and refine custom logic by negotiating layout conversions with data vendors.
Manage and support a staff of 21 junior to senior Data Operations Project Managers.
Create Standard Operations Procedures documents for Data Operations team around implementation standards.
Setup and maintain data vendor layout and logic changes database, prioritize and communicate with offshore teams to ensure proper alignment and resourcing.

Senior Project Manager

Confidential

Responsibilities:

Oversee project implementation, build and foster team motivation, facilitate discussion, manage conflict resolution
Work closely with Product Owner to maintain product backlog, assisting with prioritization and resolution of issues.
Build and administer Atlassian JIRA and Confluence for agile execution and tracking.
Prepare and present project reports for project and management teams through standard set of tools.
Remove impediments to the ability of the team to deliver the sprint goal; acts as a buffer between the team and distracting influences.
Ensure business application systems are developed in way that complies with architectural standards, established methodologies and practices.
Lead projects with teams in multiple locations (on- and off-shore).
Maintain project documentation including allocations, forecasting, budget increases and deliverable changes
Meet regularly with client management maintaining unified messaging and relationship to foster team environment.