SUMMARY

• Experienced project manager with PMP certification and Masters Degree in Information Systems Management, having managed projects through the full SDLC life cycle.
• Managed IT relationship with European and Asian Marketing website owners.
• Managed implementations of both self - hosted and third party hosted solutions.
• Managed software development projects for customer account management, insurance, finance, e-commerce, healthcare, warehousing, and marketing areas.
• Managed software development and technical application support teams.
• Experienced in acquisitions and mergers.
• Managed projects utilizing employee and vendor resources residing offshore and on-shore.
• Experienced in managing upgrade, migration, and custom development projects.
• Experienced on web, mainframe, and client/server platforms.
• Proficient in SDLC, system design, release management, testing methodologies, IMS, DB2,
• Partnered with vendor to implement new web product.
• Delivered highly visible web project, implementing newly designed North American intranet that raised customer satisfaction by 20%.
• Implemented intranet credit monitoring product that interfaced with external vendor, enabling Confidential to compete in this market.
• Managed TM1 Capital Expenditure Project to enhance Financial Planning Team’s forecasting and budgeting capabilities, providing advanced metrics and reporting to management.
• Delivered connectivity improvement project to facilitate ETF data transfer between European and Hong Kong divisions, developing special caching functionality with the technical team to improve response time.
• Managed cross-functional team to offer new Life, Disability, and Unemployment Insurance products on real estate loans, increasing loan profitability.
• Implemented Changepoint Software to improve Portfolio Management, Project Management, and SDLC process at Confidential .
• Managed Customer Unique Team which developed customized item and billing solutions for large multi-million dollar customers.
• Coordinated implementation of enterprise wide package solution purchased for start-up of Boise’s Mexican location.
• Managed Acquisition Team, integrating customer, item, inventory, and AR data into Boise Cascade systems for 12 acquired companies.
• Managed IT Financial Team that supported billing, AR, AP, EDI invoicing, credit, JD Edwards fixed assets, and Boise’s Tier One Tax Credit solution. Streamlined support processes and reduced costs by 8%.
• Served as Relationship Manager for Emerging Market Division, improving service levels and increasing business satisfaction with Technology Division.
• Managed multiple warehouse relocation projects, supporting inventory tracking for warehouse expansion.
• Scheduled and managed intranet software releases.
• Implemented methodology improvements and championed best practices in PMO.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Managed Changepoint implementation to provide SDLC governance and portfolio visibility.
• The project enhanced visibility into scheduling, cost, and resource allocation issues.
• Managed an upgrade to Primavera P6 to provide centralized web access to large capital expenditure project schedules and dashboards.
• Implemented a TM1 Capital Expenditure Project to provide automated forecast and budgeting analysis, and to improve executive reporting capabilities on capital projects.
• Introduced new Help Desk process to improve TM1 support. Worked with Infrastructure Team to provide TM1 power users with virtual desktops at our data center to improve response time.

Confidential

Sr. Technical Project Manager / eBusiness Project Manager

Responsibilities:

• Managed cross-functional initiative to transmit EFT data between international divisions utilizing resources from multiple offshore locations. Implemented specialized caching to improve response time as part of this project.
• Served as Relationship Manager to Emerging Markets Division. Managed Emerging Markets Division projects, including the installation of money transfer machines in Emerging Market Offices and combining the Emerging Market Call Center with the Corporate Call Center. Managed corporate intranet projects that improved readability, increased customer satisfaction, and provided metrics on internal communication sites. Managed cross-functional, multi-location project team to provide loan insurance products on new servicing platform.
• Worked with stakeholders to clarify requirements. Built project plans and tracked project budgets, issues, and risks. Coordinated the work of multiple development teams, working on a variety of technical platforms in several locations, to meet project goals. Managed project to bring end user computing processes into compliance with corporate standards.
• Managed projects that developed new credit and loan products, helping to increase division profitability. Introduced new credit product to outbound Call Center. Led project to improve accuracy of insurance sales reporting. Managed loan restructuring compliance project. Developed project estimation standards, and championed implementation of Clarity for CML Division to improve SDLC process.

Confidential

Project Manager

Responsibilities:

• Directed technical development teams for the Mexico Startup Project, the Reliable Integration Project, the Pricing Enhancement Project, and the Web Online Print Project. Organized the work of various development teams and vendors, serving as single point of contact for business sponsors with technical areas. Managed team that implemented Pronto ERP software, team that converted and merged data from acquired companies, team that implemented new web offering, and teams that supported existing processes.
• Experienced in developing budgets, identifying business requirements, developing project plans, and managing stakeholder expectations. As a member of the PMO Team, helped to implement the SDLC process.
• Managed IT Acquisition Team, Customer Unique Team, EDI Team, and IT Financial Team, supervising the work of fifteen program developers and three consultants. Monitored Help Desk tickets for team and assigned to appropriate developer. Responsible for developing associates, prioritizing assignments, setting team goals, setting schedules, and developing and monitoring strategies. Improved system processes and reduced support costs.