SUMMARY

• Senior Project with over 15 years of cumulative experience working in the IT / IS space, servicing verticals such as Insurance, Financial, Telecom, Manufacturing, Healthcare, Security, and Retail.
• Experience consulting customers within all levels of an organization employing both traditional Waterfall methodology as well as Agile using Scrum/Kanban and hybrid approaches - whichever works best for the project and customer’s organization. With a background in Business and System Analysis, I offer organizations a holistic strategic view of any project or program in order to lead teams to successful implementations.
• I’ve partnered with various stakeholders and understood their strategic goals in order to realize success. Working with disparate teams within many cultures and demographics has enabled me to communicate and build relationships with distinct effectiveness.

TECHNICAL SKILLS

• Merger & Acquisitions
• ERP Integrations
• Oracle & Microsoft Financial Implementations
• SaaS solutions (Salesforce, BillMatrix/Fiserv, AR/AP solutions)
• Integration of Financial Systems
• Payment systems upgrade
• Custom Software Development Implementation
• e-Invoice & Payment Solutions (AP / AR)
• Document Management Systems (DMS)
• HR / Time & Attendance solutions
• Performance management solutions (SuccessFactors)
• Enterprise Business Intelligence & Data Warehouse (BI Reporting & Dashboards)
• Federal Regulations & Compliance
• Corporate Tax & Legal Re-structure
• System Integrations of disparate legacy systems & main frame
• Corporate Performance Scorecards (Retail)
• Marketing and rebranding
• PCI Compliance
• Data Center Migration
• Disaster Recovery / Business Continuity
• SharePoint implementations
• Content management solutions (CMS)
• PPM management solutions

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Managed a hybrid iterative/agile process for the SAAS solutions and custom developed application projects with the program
• Program manager responsible for Integration of Sales Reporting. Led a team of business analysts and ETL developers on a $5 Million dollar program that integrated data from disparate systems for integration of business reporting benefitting the sales and marketing teams.
• Created a full sales and marketing reporting funnel, decommissioned legacy CMS application by rerouting data to a central data warehouse for reporting and dashboard creation utilizing Tableau as a reporting tool.
• Managed remediation activities
• Facilitated steering committee meetings and presented project metrics regarding schedule & budget variances to plan
• Created and managed overall program schedule and project plans, resource plans, and communications
• Worked in direct relation with IT Directors, Business leaders such as the Sr. VP of Sales & Marketing, Sr. Director of Project Finance, and Chief Marketing Officer as a project liaison between the two groups
• Project Manager responsible for managing integration and compliance projects within security services.
• Managed a hybrid iterative/agile process for projects
• Managed a $3 Million dollar project that focused on PCI Compliance within the Document Imaging Systems
• Data conversion and stand up of an integrated document imaging system
• Managed vendors for data extraction, document redaction, validation, and archival storage
• Ensured that the business processes and applications adhered to the PCI compliance standards and met deadlines set forth for compliance by the credit card industry for US systems
• Created new business processes to ensure compliance on an ongoing basis with routine audits
• Worked directly with IT Directors and external vendors

Confidential

Senior Project Manager

Responsibilities:

• Salesforce Service Cloud implementation - managed in traditional waterfall then transitioned to Agile with SalesForce implementation standard methodology
• Managed multiple high visibility / customer facing concurrent projects - leading teams across several geographical locations
• Worked with IT Directors and Portfolio Managers
• Reported project status and escalations to the PMO office
• Created & maintained project schedules, risks & issues logs & escalations, resource allocations
• Data migration & integration of legacy mainframe (disparate) systems with SaaS solutions
• Upgrade of account & payment processing systems & integration with newly upgraded customer facing website
• Developed & managed complex project schedules that combined vendor timelines and dependencies within organizational & project constraints
• Vendor management
• Budget management - projects totaling over $2.8mil

Confidential

Senior Program Manager (Contract)

Responsibilities:

• Managed projects in a traditional waterfall methodology with iterative processes
• Worked with IT Directors on their project initiatives
• Created and maintained project schedules, resource allocations, budgets risks & issues logs
• Reported on project actuals vs. planned work and budget
• Managed a program of merger related projects for the Enterprise Business Intelligence / Data Warehouse team which includes various BI projects - integration of legacy systems - bringing data into one central warehouse
• Manage Sales Compensation integration system projects with cross functional dispersed teams
• Responsible for retail analytical project with an ROI of over $70mil in year 1
• Maintain, monitor, and reconcile project budgets ranging from $300k to over $2.2mil

Confidential

Senior Project Manager

Responsibilities:

• Manage cross functional project teams within the Shared Services/Business Services center of excellence
• Managed Finance/Business Services projects including payroll/banking consolidation, integration of GL feeds and reporting
• Managed Business services re-engineering projects
• Managed Integration of onboarding tools with HRIS systems
• Manage and documented re-engineering of core business processes
• Managed projects in an agile methodology for the custom developed applications
• Built the Enterprise PMO methodology, toolkit, templates, and processes utilizing Agile & traditional project methodologies
• Coached and mentored team members with PMO methodology and Project Management best practices

Confidential

Senior Program Manager

Responsibilities:

• Senior Integration Program Manager responsible for post-merger projects Responsible for the Financial Systems Integration and Marketing / Re-Branding Programs. Key contributor in establishing the Project Management Office as a new department within a newly formed merged organization
• Assisted with creating department mission, vision, and charter
• Assisted with defining the PMO methodology for the organization
• Change management steward with bringing in processes & tools for the PMO & organization as a whole
• Assisted in evaluation & selection of PPM tools for the PMO
• Responsible for the integration of the Finance Suite of applications used by our finance and accounting teams across the merged organizations (A/R, AP, Fixed Assets, Budgeting).
• Managed projects in a traditional waterfall methodology for the custom developed regulated applications regulated by the FDA
• Managed large multi-million dollar budgets for organizational programs
• Worked directly with senior management and C-level executives (CIO, CFO, and CMO) for program status, executive presentations, budget preparations, and high level project deliverable presentations
• Managed project teams across geographical areas within the state of Florida including third party vendors
• Responsible for the rebranding of 3 merger partners into one company

Confidential

Technical Project Manager

Responsibilities:

• Managed and lead major client custom application implementations on web based electronic invoicing / financial supply chain SaaS Solution
• Customer Facing PM Role w/ domestic & international clients
• Documented customer’s business requirements and translated those into functional & technical documentation
• Re-engineered internal business processes transitioning from unstructured/decentralized to structured/centralized with the implementation of Microsoft SharePoint
• Subject matter expert and project manager on internal system consolidation program that integrated disparate internal business systems
• Projects managed in a traditional waterfall methodology
• Managed multiple mid to large size custom develop software applications IT Projects ranging in budget from $60k to over $2.5Mil
• Delivered infrastructure solutions that made the production environment more redundant and scalable by migrating data center to a hosted solution out of state, utilizing company owned new and more robust hardware
• Created the standardization of project time tracking internal to IT in order to document & determine accurate IT internal acquisition cost
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent