Technical Writer Resume Profile
Summary
Professional project manager with proven results in managing new products, overseeing operations, and cultivating key client relationships within both commercial and government sectors. Significant skills include project management, analysis and problem resolution as well as training and staff development. Effective leader capable of motivating teams and providing creative solutions to complex problems and business objectives.
FUNCTIONAL SKILLS
| PMP Certification | WBS Project Management | Earned Value Management |
| RFP Government Negotiations | Risk Assessment | Software Development |
| Software Development Lifecycles | Network Operations Integration | CMMI Process SEI Level III |
TECHNICAL KNOWLEDGE
| Operating Systems/Environments: | UNIX, Linux, VMS, Windows 98, Windows 2000, Windows XP |
| Applications: | Siebel, Genesys Customer interaction, Jacada Fusion, Panagon Document Management. Content Management System CMS , Avaya Web Chat, NICE Call Recording, DOORS, Witness Workforce Management, |
| Standards: | CMMI SEI level 3,FAA DO178B, MIL STD 2167A, MIL STD 1553B, ARINC 429, RS-422,ISO9001, NAP-501 S/W QA |
| Software/Tools: | DataDrill, PVCS Version Control Manager, Clear Case ,MS Project, Microsoft Office Word, Excel, PowerPoint,Outlook Express, VISIO Primavera, SharePoint |
PROFESSIONAL EXPERIENCE
Confidential
IT Supervisor
- Managed software development and Infrastructure team under contract for Duane Arnold Nuclear Power Plant. Supervised all IT maintenance, new development, test, coordinated with contractor as well as budgets and new business opportunities.
- Technical staff supervisor and project lead for all IT activities within the Organization.
- Managed Software Quality Assurance procedures within organization.
- Lead effort for plant compliance to Fleet Requirements for NAP-501 Software Quality Assurance Standard.
Confidential
Adjunct Faculty
- Taught on-line Project Management classes for the university MBA program.
- Facilitated graduate-level classes in Project Management in the Business Environment and Project Management in the Technological Environment.
- Taught various webinars on university technologies.
Confidential
IT Supervisor/Project Manager
- Managed IT applications and network support teams, as well as managing IT and Business projects for Fraternal Insurance Company.
- Managed Support team of 10 people who worked on the following: project management, new development, help desk , web and desktop applications, and Service Requests.
- Developed IT processes and initiated project management skills and processes within the IT department.
- Lead business requirements and RFP efforts within organization.
- Managed IT budget, vendors, and resource allocation.
Confidential
Project Manager
- Coordinated all project maintenance, development, test and customer integration activities, as well as, new business support for customer requests for proposal.
- Provided financial and technical performance status for the Program Staff.
- Maintained all maintenance contracts and vendor licensing as vendor Point of Contact.
- Worked on the SEPG software engineering process group to integrate new data collection tool that helped reduce processing costs by approximately 15 .
- Implemented new configuration management process to make documentation and data more easily available to project and program staff. This standard was adapted division-wide.
- Developed improved workflow procedures, thereby earning recognition from the company Quality Assurance Team for increasing departmental efficiency. Process was developed and used thorough-out the organization.
Confidential
- Managed departmental engineering staff of 8. Provided engineering technical expertise on all department-wide proposals.
- Initiated -training programs within entire team, increasing customer satisfaction and operating efficiency.
- Coordinated engineering effort on all RFP's for the department with 100 on-time deliveries.
- Appointed as a representative to the company CMMI Process team, which led the division to a Level II certification and to a Level III precertification.
- Selected by senior management to represent the department on the Pearson Diversity Counsel.
Confidential
Program / Project Manager
- Managed subcontractor engineering for JTRS Joint Tactical Radio Support Contract. Managed engineering personnel. Provided project management for software development effort.
- Defined project requirements for a software radio resulting in Thales Group's initial JTRS Software Requirements Specification.
- Collaborated with the project team with the implementation of a software process that enabled the organization to achieve a CMMI Level II certification.
- Oversaw project development compliance with all prime contractor and government regulations.
Researcher / Technical Writer
- Provided technical research papers under government contract for review of JTRS Joint Tactical Radio Systems technology.
- Authored technical papers on modems, antennae, radios, and waveforms related to their applicability on Software Radios for the JTRS Joint Program Office and used for technology selection.
Confidential
Project Manager
- Performed project management for various government and commercial engineering projects through entire development lifecycle, which included project startup, requirements review, design, implementation, integration, verification, customer delivery, and the customer acceptance test phase.
- Consistently met contingency dates, delivery dates, and accomplished early customer deliveries by successfully leading diverse teams.
- Successfully developed and implemented a new GPS receiver MAGR by coordinating teams across organizational divisions.
- Analyzed and managed project risk using SEI risk management techniques, which helped reduce projects costs by an additional 10 .
Confidential
- Responsible for software development lifecycle for GPS interfaces to include: requirements, design, code, test, implementation, integration, verification, customer delivery, and the customer acceptance test.
- Successfully developed software for RS422 interface that enabled GPS product to become standard UK military GPS receiver.
- Created the Navy 1553 ICD section to the Military 1553 Interface Design Document, which was used as the government standard for all Navy GPS implementations.
