OBJECTIVE:

Highly driven business solutions professional currently seeking a challenging position of employment for continued career growth, while utilizing my proven project management expertise and strong business analysis skills.

SUMMARY:

Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives, managers, customers, vendors and subject matter experts Strong analytical and project management skills, including thorough understanding of how to interpret customer business needs and translate them to into application and operational requirements. Solid problem solving skills, as well as strong presentation, inter - personal and communication skills. Proven ability to effectively lead and manage several complex projects simultaneously in a diverse team environment.

EMPLOYMENT HISTORY:

Project Manager / Scrum Master / Business Analyst

Confidential, Highland, CA

Responsibilities:

• Play lead project manager role for development of fully responsive Web 3.0 B2C e-commerce website, from initial proof of concept (POC), requirements definition, UI/UX, web design, development, UAT, production go-live
• Effectively utilize agile methodologies, SDLC, and scrum sessions to lead a diverse team of technical and operational personnel, vendor relationship management, strategic planning, wireframe preparation, Balsamiq, UI/UX design, CMS
• Demonstrate technical expertise in identifying, evaluating and developing complex systems and procedures.
• Provide key assistance for business intelligence to effectively capture key customer data to ensure maximum ROI, reporting, analytics, data mining, benchmarking, complex event processing, predictive analysis, goals definition Leadership in the analysis and validation of business requirements and system specification documents, generation of user stories for overseas development team, scrum master, prioritization of request backlog, manage QA and UAT

Business Analyst

Confidential, CA

Responsibilities:

• Lead business analyst role for enterprise deployment of ServiceNow cloud hosted CRM ERP, business requirements gathering, formal presentations to leadership, AS-IS and TO-BE process flows, wire-framing using Balsamiq, Visio Perform alternative solutions analysis, scrum master, reports generation, vendor communications, UI/UX design, scrum master duties, UAT, develop and facilitate workshops for customer portal request catalog build-out, leadership User stories generation, functional specifications definition, communication with development team, prioritization of project portfolio, business intelligence, develop and perform technical user training, project budget management
• Successful completion of Service Now ITIL professional training - including ServiceNow administration training, CMDB database management, configuration and demand management, user administration, incident management Business intelligence lead assistance in identification and capture of key performance indicator (KPI) metrics data to provide business value to leadership team to assist in real-time performance assessment and decision making

Business Analyst

Confidential, Irvine, CA

Responsibilities:

• Lead business analyst role for external client projects including ERP replacement, business requirements gathering, presentations, AS-IS and TO-BE process flows, Balsamiq, Visio, alternative solutions analysis, reports
• Serve as primary conduit of information between vendors and client, vendor communications, UI/UX design, SDLC, project leadership, project budgeting, project plan baselining, UI/UX design, cost/benefit analysis
• Project status reports, change control management, BRD creation, and functional requirements definition
• Apply problem-solving skills to uncover relationships between symptoms and causes of a problem in order to identify viable solutions, gather and prepare formal recommendations for approval by client leadership stakeholders

Business Analyst

Confidential, Riverside, CA

Responsibilities:

• Lead business analyst role for enterprise deployment of Confidential PeopleSoft HCM, applying technical expertise and business system analysis concepts to identify, evaluate and define complex systems scope and objectives
• Perform business and functional analyses and create detailed business and functional requirements, documentation, process flows (UML), and data mappings for UC Path projects, FSDD, meeting facilitation with SMEs, JIRA
• Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design ERP deployment, SharePoint, business requirements gathering, change management
• Perform key data validation during migration from legacy solutions to ERP, SQL, serve as primary liaison between internal and external resources, plan and execute unit integration and acceptance testing, project management
• Provide key business intelligence strategy assistance, working with department SMEs to identify and capture KPI metrics required for ongoing performance assessment and decision making, analytics, reporting, benchmarking

Business Process Engineer / IT Project Manager

Confidential, Rancho Cucamonga, CA

Responsibilities:

• Provide key business analysis functions for various IT projects including business requirements gathering, documenting AS-IS and TO-BE process flows using UML notation, System Requirements Specification (SRS) creation
• Effective interaction with various third-party vendors, overseeing reporting and resolution of various bugs and deployment of software fixes, weekly status reports (WSRs) generation, project communications, gap analysis
• Effectively manage the entire project lifecycle, SDLC, development and communication of project plans to leadership, ensuring successful project delivery within agreed upon scope, timeline and budget, risk mitigation
• Refinement of project portfolio to adhere to LEAN project management efficiency guidelines, maximizing ROI
• Develop and execute detailed project plans with approved timeline and budget, ensuring the right project teams are in place and the deliverables timelines are clearly defined, change management, vendor relationship management Scrum master duties for international development team, agile, QA and UAT coordination, key assistance during transition of projects to operations go-live, lessons learned, ongoing refinement of project management methodology Lead project manager role for Confidential Healthcare GIS, Socrates (OpenSIS), LMS (TorchLMS), Eligibility & Enrollment CMS process enhancements,
• Utilization Management Inpatient Admissions Webform, Argus, among others.

Senior Project Manager / Scrum Master

Confidential, Victorville, CA

Responsibilities:

• Effectively utilize agile methodologies, SDLC, and scrum sessions to lead a diverse team of technical and operational personnel in the development, launch, and continued prosperity of several Web 2.0 e-commerce websites
• Serve as the primary conduit between the customer community, operations staff, and the website development team to gather, analyze, interpret, clarify and develop business requirements for several mission-critical projects
• Analysis, coordination and project management responsibilities for a variety of business initiatives including customized CMS development, SEO, reactive website design, collaboration tools, RSS syndication, PPC campaigns Illicit business requirements and compose a wide variety of documentation including various reports, training materials, SOP, project charters, BRD, functional specifications, vendor correspondence, and newsletters
• Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design, coordination with third-party graphic designers and in-house web design team
• Define use cases for a variety of complex IT and web projects and perform UAT, quality assurance testing of various information systems, CMS, CRM, SCM, KMS, Intranet portals, and public facing data driven websites. Plan, execute, monitor and track multiple projects under strict time restraints. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements. Project management, UML, website development, CMS, SEO, WordPress, SQL, e-commerce, logistical assistance Database administration, presentations, documentation, leadership, relationship management, customer service

Technologies: SEO, Macromedia Dreamweaver, Adobe Photoshop, SQL, CRM, WordPress, HTML, Visio, Microsoft Excel, Word, PowerPoint, Access, SaaS, JavaScript, RSS, PPC, Google Analytics, UML, FTP, PMI, ITIL, agile methodologies, SDLC, scrum sessions, JAD, Adobe Photoshop, PowerPoint, FTP, Excel, Skype

Project Manager / Digital Experience Business Solutions Product Manager

Confidential, Irwindale, CA

Responsibilities:

• Provide key web project knowledge and expertise for development of Web 3.0 B2C e-commerce website featuring responsive design, implementation of single sign-on (SSO) using Tivoli Federated Identity Manager and related services, ensuring ongoing vendor collaboration throughout project lifecycle, UAT test plans development
• Effectively manage and coordinate functional specifications document (FSD) approval process, key participation in ongoing workshops to ensure active participation of various SMEs and business stakeholders throughout project lifecycle, requirements gathering, JAD, scrum, agile development, project communication plan, gap analysis
• Oversee change management / change request (CR) processes, effectively capture and consolidate SME feedback and CRs, ongoing collaboration with vendor PM throughout project lifecycle, UAT, pro-actively manage quality assurance (QA) processes for FSD, wireframes, other formal project deliverables, lessons learned sessions

Technologies: CMS, e-commerce, agile, scrum, business requirements gathering, functional specifications, project management, user engagement, vendor relationship management, functional specifications document (FSD), change management, Visio, SDLC, IBM Webshere, Rational, wireframes, Tivoli, Microsoft Project eCommerce Consultant / Scrum Master 1/2013 - 10/2014

Pond Leader

Confidential, Mentone, CA

Responsibilities:

• Utilize custom developed content management system to manage dynamic content for responsive Web 3.0 B2C e-commerce website. HTML, CMS, CSS, Javascript, Java, XML, Photoshop, RSS, copyediting, SEO, niche marketing, affiliate marketing, PPC, website development, graphic design.
• Play lead project manager role for development of fully responsive Web 3.0 B2C e-commerce website, from initial proof of concept (POC), requirements definition, UI/UX, web design, development, UAT, production go-live, and ongoing support, .scrum master, system admin, content management, user training, UI/UX design, Balsamiq

Business Systems Analyst

Confidential, Redlands, CA

Responsibilities:

• Perform business and functional analyses and create detailed business and functional requirements, documentation, process flows (UML), and data mappings for several complex technical projects, requirements gathering, BRD Develop use cases, test plans, test cases, define and document procedures and workflows, perform testing, and as needed, provide user documentation, user training, and post implementation support, KMS, data mining Elicit business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process definitions, use cases, scenarios, business analysis, task and workflow analysis.
• Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design for several highly visible projects, including hosted Cloud based Salesforce applications Proactively communicate and collaborate with stakeholders and technical personnel to analyze information needs and functional requirements to produce formal project charter, BRD, SOP, user training materials, and reports.
• Drive the definition, testing, training, and implementation of functional requirements. Upon implementation, drive knowledge transfer to operational personnel.
• Plan, execute, monitor, and track various reports.
• Project management, business requirements gathering, documentation preparation, copy editing, presentations Salesforce, SharePoint administration support, CMS, webmaster duties, Web content generation, leadership Coordination of various technical projects, online support services, logistical support, technical expertise Generate user personas and user stories, participate in scrum sessions, and strategy meetings in preparation for various highly visible customer facing websites and cloud based applications, business intelligence

Technologies: Salesforce, CRM, SQL, SharePoint, SaS, Genesys, CTI, IVR, FTP, Visio, UML, HTML, Jive, Excel, Word, PowerPoint, Access, KMS, SaaS, PMI, ITIL, scrum, agile development, copyediting, MOSS, Lync

Project Manager / Business Systems Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Played key product owner / leadership role for successful launch, development and continued growth of custom CMS and several B2C niche market e-commerce ventures with combined 2010 gross sales revenue exceeding $1.5M.
• Effectively utilize agile methodologies, SDLC, and scrum sessions to lead a diverse team of technical and operational personnel in the development, launch, and continued prosperity of several Web 2.0 and 3.0 e-commerce websites Serve as the primary conduit between the customer community, operations staff, and the website development team to gather, analyze, interpret, clarify and develop business requirements for several mission-critical projects
• Analysis, coordination and project management responsibilities for a variety of business initiatives including customized CMS development, SEO, reactive website design, collaboration tools, RSS syndication, PPC campaigns Illicit business requirements and compose a wide variety of documentation including various reports, training materials, SOP, project charters, BRD, functional specifications, vendor correspondence, and newsletters
• Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design, coordination with third-party graphic designers and in-house web design team
• Define use cases for a variety of complex IT and web projects and perform UAT, quality assurance testing of various information systems, CMS, CRM, SCM, KMS, Intranet portals, and public facing data driven websites.
• Plan, execute, monitor and track multiple projects under strict time restraints.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
• Project management, UML, website development, CMS, SEO, WordPress, SQL, e-commerce, logistical assistance

Technologies: SEO, Macromedia Dreamweaver, Adobe Photoshop, SQL, CRM, WordPress, HTML, Visio, Microsoft Excel, Word, PowerPoint, Access, SaaS, JavaScript, RSS, PPC, Google Analytics, UML, FTP, PMI, ITIL, agile methodologies, SDLC, scrum sessions, JAD, Adobe Photoshop, PowerPoint, FTP, Excel, Skype

IT Business Systems Analyst

Confidential, Riverside, CA

Responsibilities:

• Provide key business analysis role for the County of Riverside Enterprise Solutions for Property Taxation (CREST) enterprise level project, illicit business requirements, provide key inputs during sprint sessions Proven ability to work with project manager to illicit business requirements, generate project documentation including charter, BRD, and functional specifications document, workflows (UML), data flow diagrams
• Proven ability to effectively manage several highly visible IT and business projects within extremely tight time constraints, development of policies to ensure fluid knowledge transfer within organization.
• Assist in the leadership for a diverse team of system analysts and IT professionals, coordinate actions with various third-party vendors and consultants, provide key assistance in strategic project portfolio planning Conduct feasibility studies for various complex projects, formal presentation of findings, use case generation, creation of UAT plans, wireframes creation, and generation of several reports, SOP, presentations
• Develop use cases, conduct UAT for various projects, capture business requirements and document business justification for various complex projects, conduct feasibility studies, generate official reports
• Participate in the RFP process, generating various documentation required to help solicit qualified bids from third-party vendors to help facilitate the completion of key solution rollouts and department initiatives
• Assist in the documentation of various business processes, SOP creation, data flow diagrams generation, user training materials, disaster recovery planning, business continuity, scrum sessions, sprints, strategic planning Effectively utilize CRM to document user technical support issues, work requests, track project progress, user interactions, escalation requests, leverage this data to generate formal reports for analytical purposes

Technologies: IVR/IWR, Q-Flow, AD, network administration, database administration, SQL, PMI, UML, critical path, copyediting, AS400, SharePoint, Microsoft Project, Excel, Word, PowerPoint, SQL, HTML, Visio, CRM, SaaS

Automated Systems Analyst

Confidential, San Bernardino, CA

Responsibilities:

• Primary supervisor for team of 6 analysts, provide ongoing training and guidance, helping to ensure sufficient personnel resources are allocated to key department projects and initiatives, managing project portfolio Serve key business analysis and project management role for San Bernardino County Consortium Four (C-IV) project deployment, which significantly helped to reduce fraud and waste of transitional assistance resources
• Manage initial deployment/upgrade to Microsoft Office SharePoint Server (MOSS), IIS, Quest Active Roles Server, SQL Server backend, document catastrophic restore procedures, SOP, disaster recovery procedures Administrator role for SharePoint/MOSS environment, user management, content management, custom SharePoint development and design work, integration of web parts, facilitate user training sessions
• Serve as primary project lead / business analyst for deployment of Lenel integrated access control system, development of formal project plan (Microsoft Project), requirements gathering, scrum sessions, sprints Serve as primary project lead / business analyst for deployment of Q-Matic Customer Flow Management solution for 30+ country offices providing a variety of services to customers, project management, SOP Perform business process analysis to identify, understand, and evaluate business requirements for several highly visible enterprise business and IT projects.
• Ability to analyze and evaluate business needs. Develop, organize, and review quality assurance (QA) testing.
• Perform user acceptance testing (UAT), develop use cases, recommend and initiate process improvements and/or systems enhancement, user training Effectively document various business processes (UML), data flow diagrams, network infrastructure diagrams, E-R diagrams, SOP, user training materials, BRD, project charter, official reports, feasibility studies

Technologies: SharePoint, CMS, website administration, IVR/IWR, leadership, webmaster, business requirements gathering, network administration, technical support, Microsoft Project, Excel, Word, HTML, Visio, UML, CRM, SQL, Microsoft Project, user stories, UAT, use cases, feasibility studies, data backups