SUMMARY:

• PMP Certified Project Manager with over 15 years of experience driving project delivery requirements for IT infrastructure initiatives and components.
• A wealth of experience in Agile, Waterfall and SDLC project processes, Network, Telecommunications, Infrastructure, Data Center management and migrations, Data Warehousing, HRIS Projects, Large Multi - user Desktop Upgrades, and Telephony.
• Data Center Relocation & Disaster Recovery/Business Continuity Projects with vendors; City of Phila Migrations/Relocations projects for staff, hardware and data center from old inefficient location to newly constructed and cabled facilities, this project included telecom, telephony, and video conferencing network. Both virtual and nonvirtual MS networking hardware. Using 3rd party vendor assistance (Blackbox).
• 15 years of experience managing IT/SDLC Enterprise Projects and project deliverables and milestones
• 15 years of forward-facing customer role to Internal and External project stakeholders clients and customers.
• Experienced in managing projects and project financials
• Strong Presentation Skills - experience with presenting project data and project updates to executive, technical and non-technical project stakeholders
• Experienced with Excel reporting and translating project data into meaningful information for executive management via PowerPoint
• Experience in standard PM tools/processes - Microsoft Project, PMIS management and escalations reporting.
• Experienced in managing "fixed price project/scope, firm milestones, customer relationships, vendor management selling, and negotiations.
• Consulted with City IT Security on supported and aligned security requirements. Participated in the implementation of PMO Governance rules and reporting requirements Performed a major role in developing important project processes for tested results to follow governance guidelines for implementation requirements, used MS Project and PMIS project server to keep maintain PMO reporting to the PMO Director
• Guided a team of Sr. Network Engineers (1) a Sr. Network VM Engineer who provided virtualization of the internal conversion project, a Sr. Certified Microsoft Network Engineer. Both contractors reporting directly to me on IT network ops and implementation deployment projects working independently
• 5 years of experience in the use of Agile/SCRUM methodologies.

PROFESSIONAL EXPERIENCE::

Confidential

Program Director

Responsibilities:

• Grassroots organization based on training previously incarcerated individuals on computer and business skills assessment.
• As the Program Director, lead a team of Tech Professionals on the training of formerly incarcerated individuals to comprehensively learn computer skills and the framework of identifying the required skill for the potential use of the Microsoft tools and product. By identifying these skills and learning the team approach, these individuals will effectively be trained to use the Microsoft Office Suite and skills necessary to be useful in the current job market.
• The goal is to help eliminate recidivism by exposing our student's skills and training that would make them knowledgeable, confident and productive in the use of MS. Word, Excel, PowerPoint and various other Microsoft products.
• This puts the students squarely in today's markable workforce for them to build new careers and start their own businesses.
• Use and knowledge of ECLIPSE Business case Practice Management Software.

Confidential

IT Operations Data Center Manager / Sr IT Technical Project Manager Implementations

Responsibilities:

• Managed Projects including standard Operation Implementations of Infrastructure, Network upgrades, Software Apps Dev, Website Migrations, Telephony IP phone systems, Telecom, and Data Center/Data Center migration.
• Managed Department Technology Teams, maintained existing technical infrastructure and supported all staff in the use of corporate technologies and support across City Department locations. This included managed multiple Department Technology function across different Teams to provide effective end-user support across Confidential
• Maintained relationships with vendors and partners regarding IT services
• Communicated effectively with internal clients in identifying implement corrective actions in relation to the Technology Team services; where necessary lend expertise to internal teams and task forces Enforce standard company policies and procedures
• Performed periodic IT service assessments to monitor the underlying infrastructure to ensure appropriate service level expectations and alignment with the overall growth of the DHS associated agencies business Technical Team Management and procurement oversite
• Maintained all Project updates using MS Project with PMIS on Project Server for PMO reporting
• Project & Operations Management Vendor Management and Score Card review
• Leadership Personal Effectiveness/Credibility in Problem Solving/Analysis using Collaboration Skills
• Supervised department Technology staff and managed service partnerships within operations
• Provided business technology with examples by successfully leading technical support teams and multiple vendor interactions and management
• Provided strong technical infrastructure (applications, devices, servers, networks) knowledge Vendor Management and Score Card review
• Provided organizational and team management skills using strong analytical skills, strong negotiation skills, superior interpersonal communication and presentation skills, working in a multi-national, multi-location company environment with procurement oversite review of vendor score-card
• Managed Migration of People Soft HRIS financials to ORACLE financial suite application to support all enhanced user frontend changes associated with the full benefit packages and requirements for Confidential and its multiple city unions pay rates, healthcare providers and project
• Deployed to DHS by OIT for IT Operation Management Support and IT PM Services
• Implementation Senior Project Management, Customer Engagement, managed apps development projects using Agile and SDLC project processes DevOps environment where required
• KRONOS Timekeeping and Payroll application and interface to ORACLE financial systems
• Managed and reported on a Citywide 30,000 user Desktop upgrade made possible using ITIL and Project Management tools reporting to 52 different city department management staff and quasi-agencies all within City Government and Administration, Agile/DevOps environment required
• Led various projects for DHS IT operations on an MS Windows platform environments, worked with social service business agencies and units, involved in new and existing systems and environments, operational enhancements and implementation deployed strategies, team building, support methodologies
• Defined functional business operations requirements for critical applications and integrated software and deployed operation projects, IT operational enhancements for all City social service agencies from infrastructure and networking operation teams including represented Union and non-Union City employees and contractors
• Steered project teams, the creation of Project Governance, Charters, and authored of RFP
• RFI’s, statements of work for contract expectations aspects of project activities for identification of required process monitoring, project workflow inception to completion and turnover of enterprise operations/sequel application development and support
• Helmed staff responsible for service delivery at its highest standard to Confidential, and maintained an up to date technical understanding of the data center, telephony Industry experience on highly desirable products and support services
• DHS Data Center Migration/Relocation project to migrate data center and hardware from old inefficient location to newly constructed and cabled Data Center, this project included telecom, telephony, and video conferencing network. Both virtual and nonvirtual MS networking hardware. Using 3rd party vendor assistance (Blackbox).
• Staffed responsibilities for data storage and data backup aligned with city enterprise archives standards as well as telephony requirement for Confidential departments and agencies
• Led infrastructure teams with Experience integrating NextGen Release Management with existing system assistance on the development of a formal project planning process: created a detailed project plan involving detailed tasks, milestones, resource assignments, and dependencies
• Tracked progress to identify problem areas that require intervention
• Utilized scope, issue and risk management practices to keep the project on task and aligned with the project and implementation time-frame using Agile and SDLC project processes
• IT Security requirements to Govern online payments for all Confidential Payable Services; (i.e., PCI compliant applications) that must adhere to ITGC compliances to avoid fines associated with the use of accepting credit card processed payments. As a Scrum Master, did everything possible to help the team perform at their highest level. This involves removing any impediments to progress, facilitating meetings, and doing things like working with the product owner to make sure the product backlog is in good shape and ready

Confidential, PA

IT Portfolio Manager/Senior Project Manager

Responsibilities:

• Managed projects for various City agencies and departments on multiple platforms and environments, worked with business units and agencies, involved in new and existing applications including environment enhancements using proven implementation and deployment strategies, team building, supported methodologies
• Defined functional requirements for strategic interfaces for critical applications and implementing integrated software projects, City Data Warehousing Projects for documentation repositories while managing the Master Data requirements and imaging OCR database requirements associated with City imaged repository and Data Warehousing projects and applications for the e-business units, city-wide document management, and Electronic Imaging strategies
• Daily management of Confidential ’s telecom technical staff that provided assistance to City departments and agencies with significant technologies
• Engaged in oversight of managed departmental IT initiatives as directed by leadership
• Daily interaction and guidance of project teams, business analysis and mentoring of Junior Business and Project staff, the creation of Project Governance, Charters, and authored RFP and RFI’s, statements of work for contract expectations and City ITGB requests and requirements as necessary
• Involved in all assigned aspects of project activities for identification of required process monitoring, project workflow inception to completion and turnover of enterprise operations or application support for e-business and production
• Vendor management of telephony and communication radio and telephone installation