PROFESSIONAL SUMMARY

• A Certified Scrum Master (CSM) and Project Management Professional (PMP) wif experience in lifecycle software development and noledge of several agile methodologies such as Scrum, Kanban, XP, Pair Programming, TDD and ATDD. TEMPHas over 8 years of project management experience in addition to scrum experience.
• Agile Conversions: Facilitated, Led, Trained and Coached team on converting IT Projects to Scrum Methodology.
• Converted over 25 IT Projects to scrum and Kanban releases in two months.
• Enterprise Implementations: Managed implementation rollouts of new SYSPRO software and systems for clients in different industries (e.g. manufacturing, pharmaceuticals, food/beverage etc.…)
• Ensured defect - free releases through careful planning, testing and QA efforts.
• System Integrations/Migrations: Project-managed small-scale initiatives involving teh transition of programs to new platforms and teh merger of disparate systems.
• Achieved seamless migrations, accomplished wif no unscheduled downtime and completed under budget.
• Website Development: Led design and implementation of new website release ensuring maximum exposure by integrating social media working wif programmers.
• Completed project two months ahead of schedule, under budget.
• Marketing Campaign Release: Managed all phases of teh marketing campaign including yearly analysis and update.
• Delivered campaign results that increased visibility for our target market and increased tenant waiting lists by attracting new applicants.
• Training Development: Created full training programs to include manuals, policy & procedures, classroom training agendas and online training classes.
• Improved employee training and ensured consistency among employees when performing job duties.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Guide teh team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guide teh team on how to get teh most out of self-organization.
• Guide teh team on self-organizing to fill in teh intentional gaps left in teh Agile/Scrum frameworks.
• Assess teh Scrum Maturity of teh team and organization and coaches teh team to higher levels of maturity, at a pace that is sustainable and comfortable for teh team and organization.
• Remove impediments and guide teh team to remove impediments by finding teh right personnel to remove teh impediment.
• Build a trusting and safe environment where problems can be raised wifout fear of blame, retribution, or being judged, wif an emphasis on healing and problem-solving.
• Facilitate getting teh work done wifout coercion, assigning, or dictating teh work.
• Facilitate discussion, decision making, and conflict resolution.
• Assist wif internal and external communication, improving transparency, and radiating information.
• Support and educate teh Product Owner, especially on grooming and maintaining teh product backlog.
• Provide all support to teh team using a servant leadership style whenever possible, and leading by example.
• Facilitate all scrum ceremonies (Sprint Planning, Backlog Grooming, Daily Scrum, Demo’s, Retrospective).

Confidential

Release Manager

Responsibilities:

• Forward Plan teh release windows and cycles across a portfolio
• Managerisksand resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and wifin budget, and that they meet or exceed expectations
• Coordinate release content and effort based on teh service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to teh Business as required
• Negotiate, plan and manage all release activities
• Work wif release engineers to understand impacts of branches and code merges
• Maintains teh release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in teh release process
• Lead and co-ordinate teh Go-Live activities including teh execution of teh deployment Plans and checklists.
• Participate inCABmeetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

Confidential

Scrum Master

Responsibilities:

• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Tracked and communicated team velocity, sprint/release progress, and maintained process documentation.
• Ensured that teh development teams were practicing/following core agile principles of collaboration, prioritization, team accountability, and visibility.
• Updated agile tracking systems to provide transparency on Product & Sprint Backlogs, recommended improvements and assisted in changes to best practice, and support Project Managers as necessary.
• Assisted wif internal and external communication, improving transparency, and information sharing.
• Removed impediments
• Assisted team wif making appropriate commitments through story selection and task definition; removed distractions that interfered wif teh ability of teh team to deliver teh sprint goal; Facilitated discussion and conflict resolution.
• Empowered teh teams to self-organize; improved teh productivity of teh sprint teams; ensured that teh team strived to make each increment of functionality potentially releasable.
• Participated in teh organization and planning of teh development schedule based on methodology that had been developed to create a cohesive plan wif identifiable platform dependencies and major milestones.
• Dedicated to continuous process improvement through feedback loops, coaching, and individual improvement

Confidential

me.T. Project Coordinator

Responsibilities:

• Coordinated activities, resources, equipment and information for multiple projects
• Liaised wif clients to identify and define project requirements, scope and objectives
• Make certain that clients’ needs are met as teh project evolves
• Help prepared project proposals, timeframes, schedule and budget
• Monitored and tracked project’s progress and handled any issues that arose
• Acted as teh point of contact and communicated project status adequately to all participant stakeholder
• Used project management tools to monitored working hours, budget, plans and money spent
• Issued all appropriate project paperwork
• Reported and escalated to management as needed
• Created and maintained comprehensive project documentation, plans and reports
• Prepared presentations, made travel arrangements and performed project billing activities

Confidential

VP Operations/Regional Property Manager

Responsibilities:

• Support in teh management of operations, implement policies and procedures
• Oversee all Human Resources, Accounting and Payroll, and Property Management divisions
• Provide leadership to administration, finance, human resources, site operations, and information technology programs
• Establish goals, monitors effort, evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line wif teh mission of teh organization
• Provide staff support to board of directors, committees, and outside organizations by representing teh company
• Improve all areas including: analysis of marketing dynamics, record keeping, adjustment of rental rates, marketing and teh liaison for vendor relations
• Build relationships wif teh community, property owners and HUD officials
• Compose and update all company files, procedure manuals and company SOP procedures
• Forge and sustain relationships wif key decision-makers wifin multi-family residential entities to negotiate profitable contacts and secure long-term tenant agreements.
• Supervise and train all apartment site management staff in accordance wif their properties portfolio; conventional, HUD 202/811PRAC, Tax Credits, Section &, NCHFA. Coordinate all HUD REAC, Section 8 and NCHFA physical inspections
• Prepare HUD contract renewals, reserve for replacement requests, affirmative fair housing marketing plans, annual budgets for rent increases, voucher reconciliation and submission, recertification, move-ins/outs and EIV reporting
• Lead planning and/or implementation of projects. May participate in teh design and/or testing phases.
• Lead cross-functional project team coordinating all levels and departments wifin teh organization.
• Facilitate teh definition of project missions, goals, tasks, and resource requirements; resolve or assist in teh resolution of conflicts wifin and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Responsibility for assembling teh project staff; for their technical or functional development, performance, and/or termination during teh project or projects.
• Manage project budget and resource allocation.
• Facilitate teh definition of service levels and customer requirements. Interact regularly wif existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes.
• Follow a defined, agreed upon project management methodology.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Responsible for delivering comprehensive HR services to teh business, dealing wif complex disciplinary/grievance and HR issues using appropriate decision making skills.
• Provided coaching to managers on performance management issues and processes
• Manage talent and succession planning; taking overall responsibility for recruitment activity and campaigns, negotiate and advise employees on company benefits, and implement new HRpolicies, procedures and processes
• In partnership wif Executive Team, ensured all company policies and procedures were up to date and in line wif current employment law
• Manage priorities between case work and projects, craft people and business solutions, and manage HR budgets
• Administer benefits and negotiate wif multiple benefit carriers.
• HR laws implementation and regulation (FMLA, ADA, COBRA, FLSA, USERRA, EPA, PDA, IRCA etc…)