SUMMARY

• Experienced project manager, leading infrastructure, development, and M&A projects. Well - versed in Microsoft Project, JIRA and Confluence
• Solid foundation in IT Service Management (ITIL) including
• Incident Management, Problem Management
• Continual Service Improvement, Change Management
• Good understanding of best business practices to streamline processes and improve product delivery while maintaining high quality.
• Extensive experience in restructuring departments and processes, and building and developing high-performing, enthusiastic technical support teams.

PROFESSIONAL EXPERIENCE

Confidential, Burbank CA

Project Manager Consultant

Responsibilities

• Managed infrastructure project to move Network, Security and A/V systems as part of overall project to move the company into new facilities
• Led planning, documentation, coordination, risk/issue management, training and reporting for all infrastructure aspects of the project.
• Managed 3rd party vendors installing
• Network switches, routers, firewalls
• Dark fiber and MPLS connectivity
• Security systems. Badge readers, cameras
• Low voltage cabling throughout building
• A/V equipment including monitors, presentation systems, digital signage systems
• Managed project to convert the EP staff of over 900 people from legacy PBX system to new Cisco voice system.
• Managed 3rd party vendor installing system
• Led planning, documentation, testing, implementation, training and reporting for 3 user migration phases
• Managed post-migration support

Confidential, Burbank, CA

Technical Project Manager

Responsibilities

• Managed Studio Invoice/PO project to integrate purchase order and invoice process with external studio systems. Project involves:
• Middleware development using JSON/EDI format
• Infrastructure build-out using Microsoft Azure and BizTalk middleware environments
• Manage planning, documentation, communication, testing, risks/issues and resources
• Successfully led migration of Confidential customer service representatives to new Citrix server farm
• Managed the user and printer assessment and migration
• Managed issues to resolution
• Managed process improvement and lessons learned

Confidential, Los Angeles, CA

Operations Improvement Manager/Project Manager

Responsibilities:

• Led the Continual Service Improvement initiatives including problem, change and major incident management efforts for Confidential Technology.
• Reactively and proactively led efforts to perform root cause analysis, problem resolution, capacity planning and remediation.
• Using the JIRA application, me built a problem management framework enabling management to track problems and resolutions and show a 30% decrease in repeat incidents.
• Led effort to redesign enterprise-wide change management processes, including improved risk assessment, documentation, communication and resource management.
• Project Manager for initiative to improve major incident management process, including triage, troubleshooting, communication, change management, documentation, and training in call leadership.
• Managed project to integrate McClatchy- Confidential News Service into Confidential Infrastructure/operations/Application Support. Responsibilities included build out of infrastructure, migration of servers and applications, and transition to operations and support
• Managed M&A project to integrate Editorial applications and systems from Chicago Sun times Newspapers into Confidential systems. Areas included Print publishing applications, digital CMS integration, User migration, help desk integration, user training and documentation.
• Led M&A project to integrate San Diego Union Confidential newspapers into Confidential applications and systems. Areas included editorial, digital CMS, data centers, circulation systems and infrastructure.

Confidential, Sherman Oaks, CA

Information Technology Project Manager

Responsibilities

Responsibilities:

• Responsible for specification, scoping, management, delivery, deployment, operation and budget for both IT specific as well as operations projects for MPAA.
• Provide management of applicable vendors and other service providers.
• Handle operational management for specific programs within MPAA content protection arena.
• Led software application project to design, develop and deploy Quarterly Enforcement Reporting (QER) system, used by staff in MPAA Country Programs and Regional Offices to project and tan track progress on key initiatives and budget. Manage planning, communications, issues, testing and offshore .NET Developers to completion. After completion, measurements have shown increased efficiencies of 20% in man-hours.
• Led project for enhancement of MPAA Title Management System - including functionality needed to support partner organizations’ participation in MPAA Content Protection programs. TMS serves as system of record for all of member studios’ movie and television titles released since 2009. Managed planning, testing, communications, resource allocation and internal .NET Developers.
• Led effort to formalize project management, including introducing standard documentation workflows and procedures. Defined new PM charter, risk-management, status, issue-management and closure templates.
• Led web development project to upgrade design and functionality of fightfilmtheft.org website.
• Managed all aspects of the project including external Web Designers and Developers to bring project to completion, on time and under budget.
• Led an enterprise-wide project to assess data security and compliance for management of personal information laws, including Safe Harbor. Headed all aspects of the project including crafting project charters, requests for proposals, vendor evaluation and selection, planning and communications.

Confidential, Downey, CA

Manager - Warehouse and Pharmacy

Responsibilities

• Selected to manage application support for warehouse management and control systems at all California warehouse operations (Downey, Oakland and Livermore), improve support processes and drive new initiatives.
• Oversaw budgeting, staffing, scheduling, project management, vendor and staff management. Administered $3.5M budget and team of 19.
• Maintained service management levels, including change management, incident management, service-level agreements (SLAs) and skills/resource assessment.
• Reorganized support structure and processes to improve efficiency and adhere to SLAs.
• Led project to upgrade critical pharmacy system to utilize new centralized refill ordering system.
• Implemented initiatives to improve system and support documentation and cross-training of staff.

Confidential, Los Angeles, CA

Director - Application Support

Responsibilities

• Selected to redesign IT application support organization into more efficient, flatter structure by identifying unwanted processes, cross-training staff, and replacing underperforming staff.
• Developed and implemented strategic IT initiatives.
• Oversaw budgeting, staffing, scheduling, project management and staff management.
• Administered $5.5M budget and team of 35 and maintained service management levels, including change management, incident management, Service Level Agreements (SLAs), and skills/resource assessment.
• Reinforced organization by conducting gap analysis and identifying areas that required improved skill-sets. Streamlined areas of support to better allocate resources
• Promoted to direct the national editorial technology support staff of 17. Managed $1.5M budget.
• Maintained service management levels across change management, incident management, SLAs, staff scheduling, training, project management and skills/resource assessment.
• Led application support team in upgrading Enterprise-wide editorial system to latest version. Provided overall leadership, including directing sub-teams utilizing SCRUM methodology and built all integrations.
• Developed in-house applications for library services, wrote technical documentation, updated SLAs with business partners and provided first, second and third-tier support during rollout.
• Reaped additional 15% full-time equivalent (FTE) savings after 2nd year.

Editorial Technology Manager

Confidential

Responsibilities

• Oversaw $900K budget and team of 10 and served as chief liaison with editorial department.
• Directed project management for major initiatives and led technical team to consolidate and standardize editorial production system to bring all Confidential properties onto same database.
• Conceptualized and built support environment that included staff hiring, documentation standardization, support scheduling, SLAs, disaster recovery, metrics and vendor relations.
• Realized annual savings of $750K in reduced FTEs and annual savings of $500K in maintenance costs by eliminating existing systems at other properties.
• Attained $1M plus annual savings through reducing FTEs in editorial department.
• Generated $100K plus savings by reducing server maintenance costs across enterprise and produced 50% reduction in FTE’s via implementing common wire capture system.