IT Program Manager Resume Blue Bell, PA - Hire IT People

SUMMARY

High energy, pro - active and self-motivated IT professional with over 30 years of extensive working experience in program/project management in the pharma, insurance, financial services, and information technology sectors.
Business process optimization and operations management experience including P&L responsibility. Ascertains needs and sets goals, streamlines existing operations, turns around unprofitable functions, envisions new concepts and future trends and follows through with development, direction and management.
Articulate leader, well versed in developing roadmaps in collaboration with senior leadership to plan, build and implement innovative solutions.
Maintains a high level of personal drive, confident nature and an aggressive attitude toward achieving results.

TECHNICAL SKILLS

Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Project, Access), Microsoft Dynamics CRM, SharePoint, Visio/Info Path, Crystal Reports, Business Objects, Clarity, Jira, Trello, Slack, Team Connect, Microsoft Team Foundation Server

Tools: /Standards: Mercury IT Governance / Quality Center / Test Director, CMMI, ITIL, Agile

PROFESSIONAL EXPERIENCE

Confidential - Blue Bell, PA

IT Program Manager

Responsibilities:

Led a team of project managers and Business analysts who successfully managed and implemented leading edge software applications to support commercial reimbursement and nursing hubs as well as FDA mandated REMS programs.
Developed methodology for, monitored, and communicated overall program status, issues, financials, pipeline and risks for both IT and business leadership. Coordinated with different IT and cross functional teams to resolve challenges around projects, priorities, & risks.
Proactively managed business relationships and client expectations.
Drove implementation and ongoing development of Agile methodologies as well as tools for project management.
Served as main IT POC for business partners & escalation point in IT for critical business issues
Engaged and collaborated with business partners in development of IT and business roadmaps
Led facilitating/coordinating new business proposal requests
Member of PMO board - contributed to process improvements, governance and training

Confidential - Ft. Washington, PA

Senior Manager

Responsibilities:

Spearheaded the development and deployment of project management and resource reporting activities for the PMO
Orchestrated transformation projects to identify gaps between current and future state meeting ITIL standards for Change Management and Contact Center work streams
Provided project management expertise and leadership to Legal, Global Supply Chain and Technology Infrastructure work streams to separate systems/applications
Developed and gained senior management approval for and led work stream projects including vendor selection, resources and budget

Confidential - Eddystone, PA

Client Engagement/Project Manager

Responsibilities:

Successfully implemented core production policy administration system which supported LTC, Med Supp, Life and other A&H products
Used strength of relationships to gain deep understanding of client business model and uncover revenue generation opportunities for the organization based on the understanding resulting in more than $200K in new revenue over 2 years
Administered business side process for modifications to policy administration software following CMMI guidelines and Agile methodology.
Led project to implement ASP model policy administration software and provided superior ongoing client support

Confidential

Assistant Vice President

Responsibilities:

Implemented standardized project management methodologies and metrics which resulted in faster cycle times and improved project throughput
Partnered with business unit owners to identify multiple process improvement opportunities and delivered significant operational efficiency gains through the application of technology
Managed several IT infrastructure projects including intrusion detection/prevention, two factor authentication and hot site replication
Proficiently managed application support functions to provide exceptional service and support to more than 1,600 users
Instrumental in saving more than $500k annually through the deployment of a paperless Claims management system
Using PMI centric methodology, the team provided project planning, requirements documentation, project reporting, issue/risk identification and tracking, scope management, and customer management
Contributed to development of PMO process and personally managed several high profile projects including learning management application, time & attendance application, departmental SharePoint deployment and check request/approval/routing application
Efficiently handled the deployment of a 3rd party knowledge management application that provided the ability to track and report required continuing education activities for employees saving hundreds of hours of time over previous manual tracking method

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It Program Manager Resume

Blue Bell, PA

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